Verified
From my experience with Shein, they typically try to make the process as easy as possible. Easy to shop and deliver as soon as possible. Recently, I had a return with combined items and there were t... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
it’s always reliable I have one star less because I thought everything would come together but they didn’t
Verified
I really like what I purchased. You all can do better with the tracking info, It doesn't give you updates on your package.
Verified
Accurate descriptions products. Only thing taken off for or unlocked was the hoops you have to jump threw to get outlandish deals. You're lead to believe one thing but in Turn have to do 5 different t... See more
Verified
All went well with the delivery, I like Shein but I still think there are certain products that aren't great value for money as they can only be used once or a few times, and, they're pretty much the... See more
I'm happy with all the items I purchased with Shein. They give me expensive free gift and it's free shipping. Although it's free gift, I hardly earned it from Puppy Keep. I'm hoping Shein will give me... See more
I received one package without issue. The next had some shady tracking involved, and my package never reached my door or the leasing office. SHEIN refused to investigate the matter, refund or replace... See more
Company replied
“I ordered a dress listed at $18.17, plus shipping of about $4, so the total should have been $23.95. But when I paid, SHEIN charged me almost $30. When I checked back, the item was still showing $18.... See more
Company replied
I’ve officially become a SHEINconnoisseur! I absolutely adore this company. They offer everything I could ever want at such amazing prices! The variety is incredible—there’s a colossal selection of... See more
I have been a happy long time Shein customer but since they changed their delivery company they might loose me. They are using these never heard of companies like speedx and others and these people d... See more
Company replied
I really really love ordering from Shein but what has made the biggest difference is that they are using Happy Returns now to accept returns and it's so easy. You get refunded instantly when you drop... See more
Shein is advertising their products with "Estimated prices," but when you add items to your basket, the actual price is often 50% higher or even double the estimated amount. This is misleading for... See more
Company replied
I posted a review here because it seems like I never see negative reviews on any of the products that SHEIN offers I bought an assortment of nail polish, and one of the bottles was covered with dri... See more
Company replied
Never thought I would buy products exported from China, but I have to say that the price and the quality is pretty good. Didn’t expect the high volume of variety so it’s nice to know that such a compa... See more
Shein and other like websites are saviours, because the prices nowadays are too high for clothes, home decoration, and practically anything I can think of, expect food ofc. Anyway, I ordered several t... See more
Normally have a good experience however they decided to send me the wrong item to which I emailed, advised them, sent them a photo of the item they sent that was incorrect and no refund and 2-3 weeks... See more
Company replied
The courier service they use is a mess. I was informed that my product wold be delivered today, however, I then received a message from the courier service stating that incorrectly they allocted the p... See more
Company replied
Previously I had given Shein a one star rating for not receiving a package delivered by Evri. But in hind sight this was not Shein's fault at all but the Fault of EVRI and the courier responsi... See more
Verified
I don't understand why shein canceled two of my recent order when they still have my size and I didn't received my money back yet I checked my bank no refund I really want my two outfits
Verified
I don’t like the “estimated price” feature. Just put the actual price so when I add it to my cart it’s there at the price it says. Also, the shopping is getting more expensive so I will be switching t... See more
Company replied
Verified
I ordered several tops and a pair of jeans. Every article of clothing feels like it is made specifically for me! The little tops were very inexpensive and fit like a glove. The jeans are beautiful mat... See more
Great first experience ordering from Shein. All items were delivered on time. I received tracking updates on a regular basis, almost every day. It is easy to keep track of your order through the onlin... See more
Actually really good. I was very worried. But everything I have gotten been brilliant. Actually like it more than Amazon as i never seen the products on their. But even though it does take 2 weeks... See more
Please be careful at the check out section. The prices increase in a very abnormal way. The £9 jumper increased to £21. This is starting to turn into scamming
Verified
First time ordering hiccup, no one could help and the tech who tried returned the wrong item that I wanted leaving me to buy the correct item and return the wrong item I tried to replace in the first... See more
Company replied
I'm so disappointed because what you see in the picture is not the same as the item that they deliver. most of the shirts I ordered are very cheap quality of fabrics.
Company replied
Shein is slowly becoming a scam, why do prices go up after selecting items for purchase??
Company replied
This is my second review I’m leaving. I have made quite a few orders since my last review. Including clothes, footwear and things for the home. I have been happy with every single item that I have rec... See more
I love shein but they canceled two of my orders for no reason and I never received my refund
Verified
I don’t like that the $$ never match when you click a lot of false information and advertisements it’s take FOREVER to get items if you don’t pay for quick ship membership should be free for longtime... See more
Company replied
Verified
Needed for wedding on 4th perfect color came delivered early looks great good material
Verified
It got 2 me pretty quick true 2 size & its gd material
Verified
When I place my order, it arrives fast and mostly on point with size and all, Thank you.
Verified
Came when expected and in good condition and overall good quality for the price
Verified
Compro aspetto, ARRIVA! ALL IS PERFECT!
Verified
My items always arrives on time for any upcoming events. The comments about fit are always spot on. Which makes me confident in ordering something almost every week.
Verified
I was happy about the fast service I received from sheins. I received my package in a week. And there stuff is good quality things. I love them and I will be doing more shopping with them.
Verified
Everything on time,emails to keep up with tracking your orders,love the prices and quality
Verified
It is would definitely recommend forget stuff anything you want off of Shane is just sometimes the days could be a little bit messed up but other than that I would recommend buying everything off a sh... See more
I love the selection of clothing for the price. What I don't understand is why in the heck most all the sleeves on the women's clothing goes to almost the fingers??!! Because of this, I send a lot of... See more
Verified
Everything I ordered was good and a few things I was gonna send back but they said just keep or donate
I am a first-time mom, and choosing the right quality of clothes for my baby can sometimes be challenging. Thank goodness SHEIN makes it easier for me to shop for my little one. Their clothes are aest... See more
Verified
I love the application💖. The quality of the products shoes, clothing, are great. I don't shop stores anymore. Im still using.
I started to buy stuff online recently. The experience turns out to be way better than shopping IRL, because I consumed sooo much energy walking around the mall just to see overpriced fee for some clo... See more
I've ordered from Shein several times, and overall, it's been a mixed but mostly positive experience. The biggest advantage is definitely the price.
Shein is a popular online fashion store known for trendy and affordable clothes. The prices are very low, and there are lots of styles to choose from. Shipping can take some time, and quality varies d... See more
I absolutely love shopping on SHEIN! The clothes are super trendy, affordable, and there’s always something new to discover. My orders usually arrive on time, and everything is neatly packaged. The qu... See more
What an incredible day I received my orders as it stated all my cast they are here I'm so happy. Thank you
I bought a few shirts for my little boy, and they turned out to be so cute and really good quality. The fabric feels soft and durable, and the stitching is solid not the flimsy kind you sometimes get... See more
Company details
Written by the company
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Contact info
United States
- www.shein.com
4.0
Great
327K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Shein is my go-to store for more than 5 years now
Shein has become my go-to clothing and shoes store for me and my daughter for the past 5-6 years. They offer affordable and good quality options for different occasions and seasons. I also love that they have free shipping and promos/deals for loyal customers.
October 11, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Reply from SHEIN
Hola, lamentamos las molestias ocasionadas.Para proteger su privacidad, le recomendamos que se ponga en contacto con nuestro servicio de atención al cliente en el siguiente enlace: https://es.shein.com/robot?page=navigationBarEscriba su pregunta directamente en el buzón de mensajes para obtener una respuesta o solución.O puedes comunicarte con Servicio al Cliente a través de la aplicación.Haga clic en Yo-->Soporte-->Servicio al cliente y escriba su pregunta directamente en el buzón de mensajes para obtener una respuesta.Si las respuestas no coinciden, por favor continúe describiendo el problema en detalle y envíe un ticket para el servicio humano.Le proporcionaremos una solución adecuada lo antes posible.¡Gracias y que tenga un buen día! ❤️
Verified
Timely shipping
October 10, 2025
I ordered toilet tissue and tide pods…
I ordered toilet tissue and tide pods from shein and never received it and was billed for it as well they are starting to be crooked that im going to stop ordering with them i spend $300 a month with shein but as of today im done with them
October 11, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.)Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Verified
Muy rápido y perfecto
October 10, 2025
I wish I could give them 0 stars
I wish I could give them 0 stars. Two of my packages were marked delivered but never delivered. There is not even a picture of proof. They refused to help me and expected me to follow up with the different carriers. Never have I ever been asked to do that with any other vendor ever. Another parcel had the most expensive item missing. Their customer service is non-existent with a standard reply and no human to speak to. It's designed for the customers to just 'give up' any fight over the recovery of their money on undelivered items. I don't know how it's allowed to even operate in the US
October 11, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.)Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Verified
Took 3 weeks to deliver a package…
Took 3 weeks to deliver a package that's crazy you have to order a month before to make sure it gets here on time
October 10, 2025
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.
We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
SHEIN
Very bad sheiin olweyse not refund…
Very bad sheiin olweyse not refund money back also olweyse missed me orders insaite pacage. Nor recommend anyone shein.
October 11, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
SHEIN
Received missing items and also…
Received missing items and also received a item I didn't purchase. Went to delivery service and the refered me back to the merchant. Chatted with customer service and they stated delivery showing it was delivered with all contents and I'm showing them pictures and screenshots showing it's not. I spent 221. Dollars and I'm missing 80 dollars worth. They will not correct this. So now they have lost a long time customer.
October 7, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
SHEIN
SHAIN-This is a corrupt Chinese mafia
This is a corrupt Chinese mafia. They may be cheap, but if they make a mistake in shipping, they will never admit it. What's more, they don't have a phone number, only an email address. If anyone reading this is from SHAIN, please write to me at s and I will explain why they are stealing from naive people. Finally... I will tell you, readers... spend a few zlotys or dollars more and don't buy from them. Your joy will be short-lived!!!! Just like with cars... Thank you.
September 11, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Customer service AND CEO ignore emails
Customer service is APPALLING. They send repeated, generic, meaningless responses and refuse to directly answer points raised. And EVEN WORSE the CEO ignores emails asking for help.
October 4, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience. We will improve our service.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Wasted so much money and time on these…
Wasted so much money and time on these clothes I bought size bigger in order to be able to have them longer and withstand shrinkage. I wash in cold and hang dry and they still shrink or when trying them on initially, it's too small and I have to return. I'm done with this cheap stuff and will support my local Kohl's with quality material instead.
October 9, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Extremely disappointed
I ordered 13 items totalling £162. Three items were missing from my order totalling £54. I contacted shein and they continuously stated the items were in the package and were delivered. There was no way on earth the three missing items (a teddy bear coat, a 2 piece thick winder outfit and a top) were fitting in the package that was delivered. Refused to resend or refund and ended the live chat mid conversation. Have tried to contact them 3 times since and it’s the same old script of its been delivered. Extremely disappointed, I don’t know how I can get my money back. Will never be ordering from them again and will be spreading the word to friends and family.
October 4, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Shein has made my life so much better
Shein has made my life so much better, i can find each and everything under one roof, i dont have to worry about anything now,
October 1, 2025
Unprompted review
I will never order from this company…
I will never order from this company again. I sent back item had receipt saying they received parcel. I had sent back two separate parcels as a bundle they said when opened nothing in one of the bags however it was a coat I ordered so it would have been obvious if was not there. They lost the parcel refuse to resolve . Have spoke to customer services several times and answer is same. I need to show picture and weight of parcel. I have never taken a picture of parcel for all hundreds of items I send back to different companies. I had the receipt by e mail so considered this proof. They accepted the return now saying my fault apparently I must be lying. Not their receiving or delivery issue that is not even considered.
I have given up trying to obtain my refund and written off the 30 pounds sadly . To me they have shown no regard for considering issue could be on their end. I went back and forth with customer service who stuck to the same old story so whenever the previous poor reviews say to protect your privacy contact customer services don’t bother absolute waste of time.
I am voting with my shopping habits and will never order from Shein again however cheap an item. From my responses from company they would not be bothered by that they happy to have poor customer service as it is a large global company and my 30 pounds obviously not an issue. I have never given a poor review to trustpilot about any company but feel so let down by this company I had to take time to do.
October 11, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
I would give it 0 stores if I could i…
I would give it 0 stores if I could i needed help with something that's an email like they said they basically replied go f*** yourself. But nicer. I canceled my order right there
October 9, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Wicked company,
I bought lot of items from Shein to be delivered but Evri delivery on the street not my house .Everything is stolen and gone! This people Donot know the impact of collecting ur money and never deliver,because all they care about is their wellbeing and profit. destroyed peoples mental stability .Just wicked people who intend not to deliver parcel in the right way and you loose money but they make make. Wicked souls ,God will punish Shein and Evri workers. Wicked company
October 11, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
I ordered 2 jumpers from Shein took the…
I ordered 2 jumpers from Shein took the money but only sent one jumper really disappointed
October 7, 2025
Unprompted review
Reply from SHEIN
Hello Marion Lewis,
Thank you for taking time to leave your review and we are sorry that you did not receive all of your items.
Please contact our customer service center via this link https://uk.shein.com/robot?page=navigationBar. Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.
Look forward to hearing from you❤️
SHEIN
Verified
Package not received
Shein's delivery company Speedx delivered my package to the
WRONG address. The delivery person even took pictures
of the WRONG address where he dropped it at and the
Pictures are here SHEINS website. I have been going
back and forth with shein and the delivery company for
almost 1 week now to get a refund. The neighbors say
they never got the package. Now I am our of clothes
AND money. The delivery company FINALLY admitted to
wrong delivery address and provided me with an email
to prove to Shein so I could get my money back. I have
not only provided this email, but the ENTIRE email thread
as proof AND proof in pictures of the wrong address and
SHEIN still refuses to refund me. I have even asked for
another package to be delivered. This entire situation
has been a nightmare. I will be contacting my bank to
get the money back. I tried to give SHEIN and their
delivery company a chance to own up to their mistake
But they haven't
Shein has responded below requesting me to contact them directly. I HAVE done that since Monday 10/6 both through email and virtual chat. And I HAVE contacted their delivery company. That is the reason I'm writing this review because I STILL have not gotten a resolution. Neither been offered a new package or a refund. I have done everything they have asked.
October 5, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
SHEIN
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