Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the platform's intuitive interface, which simplifies content planning and scheduling. People highlight that it saves them time and effort by streamlining social media management activities across different platforms. The ability to manage multiple social pages from a single dashboard is also highly valued. Consumers find the platform user-friendly and efficient for scheduling posts, tracking performance, and engaging with their audience. However, some users have reported issues with customer service. While the app is generally well-received, opinions on its performance are divided.

Based on these reviews

Rated 4 out of 5 stars

This app is really good for content scheduling. The organization is very clear and i love that you can even write notes on certain days if you ever need to manually schedule something. The only thing... See more

Rated 4 out of 5 stars

Zoho is easy to use, links with all the social media platforms we needed seamlessly, and gave helpful advice and tips when posting. The only thing we had a problem with is that in order to connect a Y... See more

Rated 4 out of 5 stars

The past few weeks I've been testing social media scheduling tools and most recently I've been playing around with Zoho Social. I'm a one man marketing show, what can I say!? I hope the content I'm pu... See more

Rated 4 out of 5 stars

Zoho social is great for scheduling posts. There are a few limitations I have encountered, I couldn't add music to instagram and tiktok posts.

Rated 5 out of 5 stars

Zoho social is just terrific. Using Zoho social, reduced my stress by 75%... Having to adapt posts per platform was breaking my head in two and made me spend so much time on adapting posts per pla... See more

Rated 5 out of 5 stars

Utalizing ZOHO has changed our social media presence by 10 fold. We are now seemlessly posting on all our platforms. These posts are driving more customers to our website and our Google page. Thank... See more

Rated 5 out of 5 stars

User friendly interface and easy management through web or mobile app, less spam emails etc. various features i liked about zoho. You all are doing great, keep it up.

Rated 5 out of 5 stars

I've been using Zoho Social for a few months now, and it's hands down one of the best tools I've tried for managing my social media presence. The ease of use is incredible—it's so intuitive that I b... See more

Rated 5 out of 5 stars

We are looking for a new platform that not only does everything we want it to, but also something that works for us financially too. So far, Zoho ticks all the boxes and we're looking forward to ex... See more

Rated 5 out of 5 stars

Its a good platform to manage multiple social platforms in a single place. Really enjoying the interface. Just thinking if they had a hashtag generator that would be cool

Rated 5 out of 5 stars

I love to plan my social posts with this tool. It allows you to schedule different sizes per platform and crop to edit correctly. Tagging is also easy. High recommend!

Rated 5 out of 5 stars

Zoho social is a great tool in my social media management activities. It make managing multiple social pages effortless doing it from a single dashboard. Amazing platform. Keep up.

Rated 5 out of 5 stars

I was looking for solutions to setup an email account for my website's domain and after slogging through many inferior options I came across Zoho. they make the setup so easy, just clicked a few butto... See more

Rated 5 out of 5 stars

Ability to schedule posts, specially on likedin made the process very smooth. And I can track all movement across all platforms on just 1 dashboard. Reply to all messages directly from the dashboard... See more

Rated 5 out of 5 stars

Zoho Social has made posting and managing our social media so much easier. We are really enjoying using the app as it is so simple and user friendly.

Rated 5 out of 5 stars

I wasn’t sure what to expect when I started my free trial with Zoho Social, but I’ve honestly been surprised..in the best way. It felt easy to use, even without any tutorials or guides. What I... See more

Rated 5 out of 5 stars

Zoho is the top company when it comes to social media takes whether they are simple or complex, they get the job done. My company has been using them for a few months and our growth has been superb.

Rated 5 out of 5 stars

First foray into social media management for a newly launched business. Found the Zoho Social platform great to use!

Rated 5 out of 5 stars

It has a lot of different features! Which makes it very efficient to control social media marketing within one app.

Rated 5 out of 5 stars

Although I am on free mode, Zoho social have been my to go to social scheduler. I love that the all in one social scheduling capability saves me time, and energy, which I use to expand my business.

Rated 5 out of 5 stars

Zoho Social has been a total game-changer for my social media management! 🙌 The platform is super intuitive, easy to set up, and makes scheduling posts across multiple channels a breeze. I especi... See more

Rated 5 out of 5 stars

I've used several different social media managers before and Zoho offers all of the same functionality as managers that cost ten times more. I've been using it for the last month or so and find it ve... See more

Rated 5 out of 5 stars

"Zoho Social greatly simplified our brand management." Zoho Social has been a great tool for us at AVNY ENERGY to manage our social media presence. The platform is very easy to use; it saves... See more

Rated 5 out of 5 stars

Zoho Social has made managing our nursery group’s social media so much easier. Scheduling posts across multiple platforms is straightforward, the calendar view keeps everything organised, and the anal... See more

Rated 4 out of 5 stars

So far, so good I started off on the free trial, so I've had the chance to really use the system before committing. Zoho Social works well and gives me a quick, clear overview of all my social platfo... See more

Rated 5 out of 5 stars

Zoho Social is perfect for small teams managing multiple social media accounts. The interface is simple, and it makes collaboration easy—everyone can review, edit, and approve posts in one place. Sc... See more

Rated 5 out of 5 stars

Ich bin begeistert von Zoho Social! Eine intuitive, leistungsstarke Plattform, die mir alle wichtigen Funktionen für Social-Media-Management bietet – und das zu einem Bruchteil der Kosten vom KOnkurr... See more

Rated 5 out of 5 stars

Zoho Social has been a great tool for managing my social media. The platform is easy to use and makes it simple to schedule posts across multiple accounts in one place. I really like the clean dashbo... See more

Rated 5 out of 5 stars

Zoho Social has been a game-changer for managing my hotel’s social media. The scheduling tools are intuitive, the reports are clear, and it keeps everything organized across multiple platforms. I espe... See more

Rated 5 out of 5 stars

We’ve been using Zoho Social at WNJ Tech for a few months now to manage our clients’ social media, and overall, we’re pretty happy with it. As a small business, we needed something that wasn’t too exp... See more

Rated 5 out of 5 stars

I’ve been using the Zoho Free plan for my small business, and it’s been a reliable tool for managing contacts, emails, and basic workflows. The CRM and Mail apps are well-integrated, and the platform... See more

Rated 5 out of 5 stars

We’ve been using Zoho Social at KN Tech Works to manage multiple client accounts, and it has made our workflow so much smoother. Scheduling posts, getting client approvals, and generating reports are... See more

Rated 5 out of 5 stars

Put the service to the acid test. An incredible relief at work. Extremely easy to use. Planning social media posts becomes child’s play. Exceptionally fair rates. An absolute recommendation.

Rated 5 out of 5 stars

🚀 My Experience with Zoho Social 📱📊 Using Zoho Social has been a game-changer for managing our social media presence. From scheduling posts across multiple platforms to monitoring perf... See more

Rated 4 out of 5 stars

I’ve been using Zoho Social to manage my company’s digital marketing pages, and I’m really impressed with it! The first thing I loved is how it brings all social channels together in one place... See more

Rated 5 out of 5 stars

The major reason why I use Zoho Social is for scheduling my posts on Instagram. Turns out no other app that claims to schedule does it from within the app (like Buffer; they are based on sending not... See more

Rated 5 out of 5 stars

The platform has been easy to use to manage and scheduled post seamlessly across multiple brands i manage.

Rated 5 out of 5 stars

The most user-friendly social media planning app I’ve ever used! I genuinely love this app. It’s intuitive, beautifully designed, and makes planning and scheduling content so easy. I’ve tried a lot o... See more

Rated 5 out of 5 stars

As a business owner constantly juggling multiple brand accounts, I needed a social media tool that could save time without sacrificing control or insight. My goal was simple: to consistently post... See more

Rated 5 out of 5 stars

Zoho Social has been a game-changer for me. It helps me streamline my entire workflow and makes scheduling posts effortless. I usually schedule all my posts over the weekend, and it keeps me str... See more

Rated 5 out of 5 stars

I’ve recently started using Zoho Social and I’m very satisfied so far. It makes scheduling and reporting across multiple platforms much easier, and TikTok posting works fine. The only thing missing fo... See more

Rated 5 out of 5 stars
Verified

I’ve tried several scheduling apps, but honestly, Zoho Social has my heart. For starters, they allow me to pay with my Nigerian card—such a relief! I also love that I can schedule recurring stories, w... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Zoho Social has transformed how we manage our online presence We’ve been using Zoho Social for months now, and it has truly streamlined our social media workflow. From scheduling... See more

We perform checks on reviews


Company details

  1. CRM Provider
  2. Business to Business Service
  3. Computer Accessories Store
  4. Web Collaboration Platform

Information provided by various external sources

Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho's online office tools include a word processor, spreadsheet application, presentation tool, hosted wiki, notebook, CRM etc


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Had issues receiving mail

I called the office to get help with my business email, as it wasn’t fully configured and I was trying to get my business going again after a break. I struggled with the setup video, and since my domain is with GoDaddy, they said the rest was up to Zoho. I spoke with Jas, who kindly shared my screen and got everything sorted within minutes. Even though my laptop was slow, he was patient and also helped with a couple of other issues. In a time when good customer service is rare, Jas really delivered. Zoho's affordable pricing is great for solopreneurs like me. Thank you for making my birthday extra smooth—I'm genuinely happy!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Social Media Management…

Excellent Social Media Management Platform
Zoho Social has made it incredibly easy to manage multiple social media accounts from one dashboard. The interface is clean, intuitive, and perfect for both small teams and growing businesses. Scheduling posts, tracking performance, and collaborating with team members has become seamless.

Their customer support is prompt and knowledgeable, always ready to assist. Overall, a reliable and efficient tool for digital marketing operations. Highly recommended!

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

bad customer service 10 cannot solve…

I’m really disappointed with the way this case has been handled. You’ve written the same response several times — “we’ll check with the backend team, please wait” — but nothing ever changes. It’s been weeks, and there is still no real update.

Now you’re telling me to contact them myself. Are you serious? What’s the point of this support window then — to make customers do your job for you?

You also never sent me any email confirming that the case was taken in progress or forwarded to the responsible team. Please send that confirmation to my email immediately.

Honestly, this whole process feels unprofessional and very frustrating. I’ve been writing to you again and again, and you just keep repeating the same message without any real action.

October 1, 2025
Unprompted review
Zoho logo

Reply from Zoho

Hello Paulina,

Thank you for sharing your experience. I'm truly sorry for the frustration and inconvenience you've faced, and I completely understand how upsetting this must be.

Unfortunately, I was unable to locate your account details to investigate further. If you could please provide your information through my request on Trustpilot, I will make your case a top priority. Alternatively, you can copy me at pp@zohocorp.comOpens a new window, and I will do all I can to assist you promptly.

Your experience matters to us and I want to ensure we resolve this for you.

Regards,
Pratap Pandyan
Zoho Customer Relations

Rated 1 out of 5 stars

Misleading visitor plan, unresolved issues, and slow support – disappointing experience

We used Zoho PageSense and faced a critical issue: despite purchasing an annual "10,000 visitors/month" plan, our tracking stopped after reaching 120,000 visitors in total, well before our yearly subscription ended. The system counts yearly, not monthly as advertised—so when you hit the yearly cap, your experiments are blocked, and you lose tracking for the remainder of your paid term.

Customer support was not helpful or responsive. We experienced:
No warning when running out of visitors;
Repeatedly ignored tickets and emails;
Misleading advertising on the plan features;

Recommendation: Be very careful with PageSense visitor limits. The yearly plan is NOT what is advertised as "10K/month," and support is slow to reply or resolve major issues. Our experience was frustrating and we cannot recommend the service.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

User friendly interface and easy…

User friendly interface and easy management through web or mobile app, less spam emails etc. various features i liked about zoho. You all are doing great, keep it up.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

THEY ARE THIEVES & CHARGE YOUR CARD INDEFINITELY AFTER CANCELLING

THEY ARE THIEVES!! THEY CHARGED MY CARD TWO YEARS AFTER CANCELLING. WHEN YOU CANCEL, THEY WILL STILL CHARGE YOUR CARD, THEN HIDE BEHIND THEIR NO REFUNDS POLICY. I cancelled over two years ago, and just noticed they kept charging me every month even though I DID NOT LOG IN TO THAT CANCELLED ACCOUNT AT ALL. They charged me for TWO YEARS. They refused to refund me. AVOID LIKE THE PLAGUE!

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Completely stupid logic.

Completely stupid logic.

We were using Zoho Invoice for a while without ANY trouble. BUT since we reached the limit, that’s when the issues started.

They force you to move to their super product called Zoho Billing.

Okay, that could be fine if you actually need to manage billing cycles and all that blablabla.

But I just want to use Zoho Invoice to manage my invoices.

And that’s where the joke begins.

We just wanted to use Zoho Invoice as a normal paid product and sleep peacefully. But you can’t. Why? I don’t know. I don’t know which genius came up with that idea, but wow, brilliant.

But that’s not all. You might say, “Okay, fine, just move to Zoho Billing.” But you can’t just switch your base API because the entire API is completely different from Zoho Invoice.

So you are stuck in the matrix. You can’t pay for the product that worked perfectly, and now you have to rebuild your entire billing workflow to fit the new API.

Brilliant. Absolutely brilliant.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Zoho social is just terrific

Zoho social is just terrific.

Using Zoho social, reduced my stress by 75%... Having to adapt posts per platform was breaking my head in two and made me spend so much time on adapting posts per platform.

October 6, 2025
Unprompted review
Rated 4 out of 5 stars

All-in-One Social Media Management with a Smart Approval System

I’ve been using Zoho Social to manage my company’s digital marketing pages, and I’m really impressed with it!

The first thing I loved is how it brings all social channels together in one place — it makes managing everything so much easier. The second standout feature is the approval process. It’s incredibly useful for our workflow — my team can create content, send it for review, and I can check and approve it seamlessly. This feature has been a huge help in maintaining quality and consistency.

Overall, it’s an outstanding and highly helpful platform, with everything we need under one roof.

If I could make one request — it would be great if Zoho Social could also support publishing LinkedIn Articles directly through the platform. That would make it absolutely perfect!

September 17, 2025
Unprompted review
Rated 4 out of 5 stars

This app is really good for content…

This app is really good for content scheduling. The organization is very clear and i love that you can even write notes on certain days if you ever need to manually schedule something. The only thing i would improve is the automated posted on tiktok. for some reason tiktok flags all my posts that scheduled through zoho as promotional content and im not sure how to fix it.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Social Media Platform

Zoho Social has been a total game-changer for my social media management! 🙌 The platform is super intuitive, easy to set up, and makes scheduling posts across multiple channels a breeze. I especially love the Smart Scheduling feature—it ensures content goes out at the perfect time without me having to guess.

The dashboard is clean, organized, and gives me real-time insights that actually help me improve engagement and reach. The collaboration tools are also a big plus—it’s so easy to coordinate with my team and keep everything in one place.

Compared to other platforms I’ve tried, Zoho Social feels more streamlined, affordable, and reliable. If you’re serious about growing your brand and simplifying social media management, I highly recommend giving Zoho Social a try. It’s worth every penny!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Zoho Social greatly simplified our brand management.

"Zoho Social greatly simplified our brand management."
Zoho Social has been a great tool for us at AVNY ENERGY to manage our social media presence.
The platform is very easy to use; it saves a lot of time and makes scheduling posts across various platforms seamless.
We can clearly see what is effective and what requires improvement thanks to the analytics dashboard.
Our small team can collaborate easily and without confusion thanks to collaboration features.
Our current online presence's organization and professionalism are what most impressed us. Prior to Zoho Social, managing everything across platforms felt disorganized; now, everything is in one location.
Zoho Social is unquestionably worth a try if your company wants to simplify its social media presence.
-AVNY ENERGY

October 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look