Dear Joao,

Thank you for sharing your feedback.

We are pleased to hear that your driver was kind and courteous throughout the journey, as professionalism and friendliness are qualities we truly value in our team.

However, we are very sorry to learn about the issues you encountered during your return transfer. The absence of the booked child seat and the poor vehicle condition you described fall short of our standards, and we fully understand how unsettling this experience must have been.

Your comments will be shared with our local team to ensure this matter is reviewed and corrective action is taken. If you haven’t done so already, please contact us at info@suntransfers.com
so we can look into your case in detail and provide further assistance.

We sincerely appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service on a future journey.

Warm regards,

Nicolle
Customer Experience Specialist