Gofastpass Bewertungen 511

Antwort von Gofastpass

Aktualisiert vor 1 Stunde

Official Response to Customer Review – Reservation #3179095

Dear Linda,

We appreciate your feedback, and while we understand your frustration, we must respectfully correct several inaccuracies presented in your updated review regarding your reservation on November 29, 2025.

1. Service Cost Was Misrepresented

You claimed to have paid $258 for the service, but the actual total charged was $108.07 USD, including all taxes and fees. No additional charges were billed, and all transactions were handled through our secure online platform. Quoting an inflated amount misleads others and distorts the truth.

2. Driver Arrived On Time

Your scheduled pickup was at 7:20 AM from Port Canaveral. At 6:52 AM, our driver, Paulo Vianna, texted you with an ETA of 20 minutes, meaning he would arrive at 7:12 AM — 8 minutes early. This is confirmed via our GPS and message records. There was no delay and no breach of service.

3. Departure Before Scheduled Pickup

At 6:46 AM, you emailed us saying you had secured alternate transport and would not wait. This was before the agreed pickup time. Our driver arrived on site, did not find the passengers, and per policy, the reservation was marked as a No Show. No contact was made with our 24/7 dispatch center, which is the correct procedure if issues arise.

4. ETA Was Misunderstood, Not Silence

Your claim of “dead silence” is inaccurate. The driver communicated clearly via WhatsApp and maintained contact. Saying “ETA 20 minutes” is not an indication of delay — it’s a standard practice to provide real-time location estimates. The driver did not fail to communicate; rather, the message was misunderstood.

5. Accusations Against Driver Are Unfounded

Stating that our driver tried to “hustle” or “keep the fare” is not only untrue but unfair. No cash was handled by the driver. He was assigned solely to your ride and acted professionally throughout. All rides are digitally logged and GPS-tracked.

6. Effort to Resolve With Goodwill

Despite no failure on our part, we still offered a 5% courtesy discount in good faith — which you declined. Your response was to escalate to public platforms with further exaggerated claims.

7. Our Record Speaks for Itself

GoFastPass serves thousands of clients monthly and holds 4.8+ star ratings consistently across all platforms. Our team works hard to deliver reliable and timely service — especially during high-volume travel periods like holidays.

⸻

✅ In Summary:
• The service cost was $108.07, not $258.
• The driver arrived 8 minutes early.
• You chose to leave before the scheduled pickup.
• All communication was documented and clear.
• No contact was made with our 24/7 support prior to your departure.
• We offered a goodwill discount despite not being at fault.

We respect every client, but we also have a duty to protect our team and company reputation when misinformation is shared. Future customers deserve to see the full picture.

Sincerely,
Customer Relations Team

Antwort von Gofastpass

Vor 1 Stunde

Dear Amye,

First and foremost, we want to thank you sincerely for being a repeat client of FastPass. We truly appreciate your continued trust in our services and are grateful to have had the opportunity to serve you on multiple occasions.

We’re very sorry to hear that your most recent experience did not meet your expectations. Our entire team reviewed the details of your reservation, and we’d like to offer some clarification while also reinforcing our commitment to high-quality service.

✅ A Record of Successful Service

As you kindly mentioned, this was your third time using FastPass, and in all previous services, your transfers were completed successfully and punctually, with clear communication between driver and passenger — something we take great pride in maintaining consistently across every ride.

📍 About This Last Ride

Regarding the most recent reservation:
• Our driver arrived at the pickup location at the scheduled time (4:00 AM).
• However, believing that waiting in front of the hotel entrance was sufficient, he did not proactively text or call immediately, assuming passengers would be ready and visible.
• After a few minutes without seeing the client, he then initiated contact to check if the party was ready, at which point the client responded stating they had been waiting.
• Once connected, the driver completed the service without any further issues, and even expressed an apology at the drop-off point.

We fully recognize that this small delay in mutual visibility and communication — even if only for a few minutes — can create anxiety, especially during early morning airport runs. And we agree: clear and proactive communication is crucial. That’s exactly why we’ve already reinforced this point with the driver and our operations team to avoid similar misunderstandings going forward.

💬 About the Rating

While we understand and respect your decision to share your experience, we do want to highlight that this single instance appears to be a rare, isolated miscommunication, especially when compared to the successful history we’ve had together.

Given that:
• The driver was not late,
• The service was still completed on time, and
• Your previous rides were flawless,

we feel that a 2 out of 5 rating may not reflect the overall quality of our service and longstanding commitment to your satisfaction.

🙏 Our Commitment to You

We take your feedback seriously and are using it constructively. Even a small lapse in communication deserves our attention — and it has it. We are implementing further internal reminders to ensure drivers always initiate contact the moment they arrive, regardless of visibility or assumptions.

We remain at your disposal for anything you may need in future travels, and we’d love the opportunity to continue serving you with the excellence you’ve come to expect from FastPass.

Warm regards,
Customer Relations Team

Antwort von Gofastpass

Vor 1 Stunde

Dear Elizabeth,

Thank you for your recent review. We appreciate the opportunity to clarify the circumstances of your airport pickup and explain how our team acted in good faith and according to our standard premium service protocols.

✈️ Flight Monitoring Was Performed

As you correctly mentioned, your flight landed a bit earlier than scheduled. Please note that our team did track your flight and adjusted the pickup time automatically in our system to ensure your driver would be at the airport in time — which is a value-added service we provide at no extra cost, unlike rideshare platforms that rely solely on manual contact.

🧳 Baggage Claim Protocol

Our procedure for airport pickups includes meeting passengers after they retrieve their luggage and exit the secured area — which is precisely when and where our driver was positioned.
However, on that particular day — the eve of Thanksgiving, one of the busiest travel days of the year in the United States — Orlando International Airport was operating at peak capacity, with extremely limited parking availability.

To avoid further delays or inconvenience to you, our driver made the decision to conduct a faster curbside pickup directly at the arrivals level, instead of meeting inside baggage claim and walking you through the congested terminal to the parking structure (which was near full capacity). This approach allowed you to board quickly and avoid a longer wait time — a decision made to prioritize your time and comfort.

🤝 Premium Service, Not a Generic Rideshare

We respectfully disagree with the comparison to services like Uber. While pricing may appear similar in some instances, the FastPass experience includes flight tracking, pre-assigned drivers, centralized support, vetted professional chauffeurs, and a dedicated vehicle and service tailored to your party’s needs.
We do not simply “match” drivers based on app proximity — we prepare for each ride with personalized attention, and our clients often choose us for precisely this level of care and coordination.

📞 Communication Was Maintained

Our staff and your driver remained in contact throughout, and all relevant information about the pickup procedure was communicated clearly and in line with our internal standards. Our priority has always been ensuring smooth, safe, and timely service, especially during high-traffic airport periods.

⸻

✅ In Summary:
• Your flight was tracked and pickup time was adjusted automatically.
• The driver followed standard procedure, meeting after baggage claim — but chose a faster curbside pickup due to extreme airport congestion.
• All communication was timely and transparent.
• Our decision was made to save you time, not reduce service quality.
• We are not a rideshare company, but a premium, pre-booked transfer service with dedicated attention.

We regret that this effort — made in your best interest — did not meet your expectations. Nonetheless, we sincerely appreciate your feedback and have shared your concerns with our operations team so we can continue improving how we explain our procedures during busy travel periods.

Should you travel with us again, we’d be happy to ensure that all elements of our premium service, including optional meet & greet inside the terminal, are delivered to your exact preference.

Warm regards,

Customer Relations Team