DID Electrical Anmeldelser 42.591

Aby at the Crumlin shop was very helpful and friendly while helping me pick out a pair of headphones. I’m happy with the headphones and I’ll definitely be back to DID Electrical in the future.

Fantastic staff, very polite and helpful

Fabulous highly recommend

Great customer service. And got a good knowledge of the washing machine from DID staff member Paul

I was dealing with Derek in drogheda d.i.d buying a hob.he was a gentleman and a pleasure to deal with.i will definitely be back to this d.i.d for any other electrical appliances i need.
Many thanks and happy Christmas Derek!

Excellent service,it's great going into a shop and been well looked after

Luke was extremely helpful and friendly, knew the product well and answered all questions thoroughly.

I ordered an iPhone on 12th October 2025 and was told the waiting time would be up to 4 weeks. After waiting a full month, I contacted the store on 12th November and was told the phone hadn’t arrived and that it would be available by 12th December.

I waited another month. When I called again on 12th December, I was told to call back the next day. On 13th December, a staff member confirmed the phone had arrived at the warehouse and would be in the store by 15th December.

However, when I called on 15th December, I was told I now have to wait until 12th January. When I explained that another staff member had confirmed delivery for the 15th, I was told that the staff member was “new” and didn’t know what they were talking about.

I have spoken to multiple staff members and even the manager, and everyone gives a different answer. There is no clear communication, no confirmed delivery date, and no accountability.

I have now been waiting over two months for a phone that was promised within four weeks. This has been an extremely frustrating and disappointing experience. I would not recommend ordering from here unless you are prepared for long delays and conflicting information.

Very handy service

Its been 4 days..until now i font have the item

Ordered click and collect hoover on 5th December and told I’d get an email when it’s ready for collection. I heard nothing back do went to the store to enquire about it. It was in the store but I received no email advising me to collect. The girl in the store was really friendly, apologetic and explained that it was a technical error in the website. It was a good hoover with a good price but shame about the glitch in the website (texts and email notifications were turned off on their end) .

I still have not recieved my exspensive, kareoke machine which is a christmas present. We wsit and see if they act on my email.

website easy to navigate, had exactly what i was looking for

Atrociously bad service and order handling. Item ordered on 03-Dec-2025. Tracking number provided on 04-Dec-2025 without any proof of physical handover to An Post. Not responding by email, almost impossible to reach by phone, having to hang on the line for hours. Customer care representative keeps repeating that the item has been handed over to An Post without giving me proof of this, like a parrot, for a week, without being able to provide a proof of physical handover to An Post. Parcel is not progressing through delivery network for 2 weeks. Generation of a tracking number does not constitute dispatch under Irish consumer law. Explicitly refusing to provide proof of physical handover, with lies that they had a chat with An Post just now and the package is progressing (it is not, no updates in tracking for 2 weeks) without giving me a proof of contact to An Post. Refund is being refused with claims that the package is with An Post and I have to refuse the package in order to receive a refund. Chargeback requested via Revolut/MasterCard. Avoid at all costs if you don't want to waste lots of time and money.

If I could give minus stars I would. This company's customer service & after sales services are appalling. Having bought a dishwasher last year and spent a lenghly time waiting for a fault report to be answered, them having to wait again for weeks for "the manufacturing company" to contact them onky in the end they replaced the dishwasher with the same brand.... 6 months on the same issue has risen again with the replacement and I logged my complaint on the 8th December. I got a ticket number saying 1/2 working days for customer service to call me back. Several emails and unanswered calls later, I've had nothing but new ticket numbers & generic emails saying 1/ 2 working days and the team will be in contact. about the issues.
Don't buy from this company, they have awful customer service and after sale. Hope elsewhere.

Purchased on Friday and got delivered on Monday. Lukasz was very polite and professional and installed our appliances within 15 minutes. Overall great service, highly recommended.

I bought a medium size George Foreman grill, the one I have is over 25 years old and still working, I thought it was time for an upgrade and at a great price.

I purchased a vacuum cleaner online and even though I was pleased with the price and the item was delivered without damage, I was very disappointed that I had to wait two weeks for it to be delivered to me and that is with me having to contact customer service after seven days without even an update on dispatch which I didn't receive until day 12.... that's why I have to give three stars on this occasion unfortunately.

Lukasz delivered and installed my new oven today. He was extremely polite and friendly. He rang when he was on the way. Great service and great customer service couldn't fault him at all. Very happy with him.