Thanks for adjusting my NCD after a drawn out resolution for an incident last year. Took a couple of calls before I got the right person. 1st operative said it couldn't be adjusted. So tried again.... Voir plus
L'entreprise a répondu
Les entreprises qui utilisent Trustpilot ne sont pas autorisées à offrir d'incitatifs ou payer pour masquer des avis.
Lisez les avis des autres
A really great and helpful car insurance provider. You don’t realise until you have an accident how much you need a good insurance company to help you manage everything. Geoffrey Insurance were fantas... Voir plus
L'entreprise a répondu
Sur invitation
It was easy to arrange car insurance with Geoffrey insurance and everything was explained in simply English. I am happy because last company didn't give me insurance to drive other cars possibly s... Voir plus
L'entreprise a répondu
Sur invitation
Had a great time on the phone, sorry forgot the fellas name, but yeah walked me thru it all, wish I would have known about you ages ago, not sure if this makes any change, but I have 6years no claims,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Écrit par l'entreprise
Coordonnées de contact
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Royaume-Uni
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4,5
Excellent
18 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Sur invitation
Documents arrive promptly and…
Documents arrive promptly and efficiently. Premium competitive.
28 novembre 2025
Réponse : Geoffrey Insurance
Hi Tony,
It's great to see you've received your documents. Thank you for your review.
Rachel
Sur invitation
I don't know why you cancelled my…
I don't know why you cancelled my insurance and you didn't refunded me back
2 décembre 2025
Réponse : Geoffrey Insurance
Hi Ravinder,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear your policy cancelled without notice. We will be in touch to look into this further for you.
Kirsty
Sur invitation
Very helpful staff
Very helpful staff. Explained everything to me as I had just lost my husband and it was the first time I had to deal with insuring the car.
28 novembre 2025
Réponse : Geoffrey Insurance
Hello Euron,
Thank you so much for sharing your experience!
We’re truly glad to hear our team could support you during such a difficult time. Navigating car insurance on your own for the first time can feel overwhelming, and we’re pleased our staff were able to explain everything clearly and help make things a little easier for you.
If you ever need anything or have any questions at all, we’re always here to help!
Thanks Laura
Sur invitation
I GOT A GOOD SERVICE AT A GOOD PRICE
5 décembre 2025
Réponse : Geoffrey Insurance
Hi Levent,
Thank you for your review and feedback. It's great to hear you received great service at a great price.
Leanne
Sur invitation
Réponse : Geoffrey Insurance
Hi Mick,
Thank you for your great 5 star review! It's fantastic to hear you found the service was great!
Kirsty
I bought another car and phone them up…
I bought another car and phone them up to change to my new car and was told by a foreign person that they dont change to another car!! I said all car insurances change to other cars!! She said not us!! So i changed to another car insurance company!! Then rang geoffrey car insurance the next day to be told by a english person that they do change!! Gutted that i was told alie and had to pay £120 deposit to new company and a £60 fee to them!!
1 décembre 2025
Avis spontané
Réponse : Geoffrey Insurance
Hi Dale,
I'm sorry to hear we were unable to offer cover to change vehicles with ourselves and that you were unhappy with the cost to cancel. Please email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can look into this further for you.
Kirsty
Sur invitation
Great price, great service.
Making insurance so simple. Great site and very easy to navigate. Start to finish in just a few minutes. My type of service! Excellent.
19 novembre 2025
Réponse : Geoffrey Insurance
Hi Kev,
It's great to hear about your experience with your new policy. Welcome to Geoffrey!
Rachel
Sur invitation
Réponse : Geoffrey Insurance
Hi Robert,
Thank you for your great 5 star review.
Rachel
Sur invitation
Réponse : Geoffrey Insurance
Hey Dalal,
Thank you for taking the time to review your recent experience with us.
Vicky
Absolutely awful experience.
Absolutely awful experience.
I was in a crash 3 days ago, completely not my fault, and my insurance company promised a hire car the very next morning. I’ve now spent three days waiting, making 12 phone calls back and forth between them and Enterprise. Enterprise repeatedly said they hadn’t received anything. My insurer kept insisting they had sent the details — but they clearly hadn’t.
The staff have been completely unhelpful, no urgency, no ownership, and no solution.
I will be changing my insurance provider as soon as this claim is dealt with. The service has been shockingly poor.
To top it off, the man who hit me had his insurance sort me a car within 20 minutes of calling them.
Unbelievable.
This company seriously needs to review how it handles customers in situations like this.
26 novembre 2025
Avis spontané
Réponse : Geoffrey Insurance
Hi,
Thank you for taking the time to share your experience, and we’re truly sorry for the stress and inconvenience you’ve faced during an already difficult situation. Being left without a hire vehicle after a non-fault accident is incredibly frustrating, and it’s clear we fell short of the service you should have received.
We apologise for the repeated delays, the lack of clear communication, and the amount of effort you were forced to put in just to get updates. This is not the experience we aim to provide, especially at a time when customers need quick support and reassurance.
Please send your policy details to me at social@geoffreyinsurance-bisl.co.uk so that we can look into this further for you.
Vicky
Sur invitation
Easy o contact and quick everything…
Easy to contact and quick everything sorted out perfect online
27 novembre 2025
Réponse : Geoffrey Insurance
Hi Nabil,
Thanks for your 5 star review and feedback!
Kirsty
Sur invitation
Réponse : Geoffrey Insurance
Hey,
Thank you for taking the time to leave us your five-star review!
Vicky
Sur invitation
All went as expected
17 novembre 2025
Réponse : Geoffrey Insurance
Hello Gary,
Thank you for taking the time to leave your 5 star review and feedback!
Laura
Sur invitation
Cancelled my insurance without telling…
Cancelled my insurance without telling me, or for any reason why within 2 weeks of taking out my insurance. No contact no emails. I could have lost my license. Rediculous, and I still do not know as to why.
26 novembre 2025
Réponse : Geoffrey Insurance
Hi,
We’re really sorry to hear about this experience. That’s definitely not what we want for our customers, and we understand how concerning this must be for you. We’ll be in touch shortly to look into what happened and see how we can help.
Leanne
Sur invitation
Im new on this insurance but looks…
Im new on this insurance but looks serious and taf company
21 novembre 2025
Réponse : Geoffrey Insurance
Hi,
Thank you for your 5 star review and feedback. We’re glad to hear you’ve joined us and that you feel confident about choosing a reliable company.
Leanne
Avoid
Have been insured with them this past year, decided to sell my current car and upgrade. Wanted to stay with them but was told they couldn’t insure me, no explanation given. Been driving 40 plus years no claims, no driving offences etc. Was then informed that it was going to cost me £60 to cancel! I didn’t want to cancel! Avoid
21 novembre 2025
Avis spontané
Réponse : Geoffrey Insurance
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been for you. We’d really like the opportunity to review this and see if there’s anything we can do to help.
Please email your policy details to social@geoffreyinsurance-bisl.co.uk, and a member of our team will get in touch with you directly.
We appreciate you bringing this to our attention and look forward to assisting you.
Leanne
Sur invitation
Very happy customer
The whole process was simple and very easy.
Would happily recomend to anyone
14 novembre 2025
Réponse : Geoffrey Insurance
Hi Paul,
Thank you so much for your fab five-star review and recommendation!
Vicky
Sur invitation
Very good service and help full I am…
Very good service and help full I am soo happy I recumed my friend
6 novembre 2025
Réponse : Geoffrey Insurance
Hey Sheraz,
Thank you so much for your review about our service!
We are happy to welcome you to Geoffrey Insurance.
Vicky
Sur invitation
Easy process after previous policy kept…
Easy process after previous policy kept showing in my manage my account. Quick phone call and all was well. Well done 👏
11 novembre 2025
Réponse : Geoffrey Insurance
He Mr Weir,
Thank you so much for sharing your experience!
We’re delighted to hear that everything was sorted quickly and easily for you. Our team works hard to make things simple, so it’s great to know we hit the mark.
Thanks again for choosing Geoffrey Insurance!
Laura
Awful Service and Zero Support — I Cannot Recommend Geoffrey Insurance
My experience with Geoffrey Insurance has been extremely distressing. What should have been a straightforward process has turned into nine months of stress, poor communication and little support, with two of three personal injury claims remaining unsettled
The experience has related in my having to raise two formal complaints. One response didn’t address the issues, and the second is due by 8 December but I have little confidence based on their handling so far.
The only substantive reply I received stated I owed money because, despite writing off my car, they did not cancel my policy. Geoffrey wrote:
> “We’re unable to cancel your policy following a claim without your authorisation… As we received no contact from you requesting for the policy to be cancelled, the monthly instalments were deducted as normal.”
Expecting a customer to cancel a policy on a vehicle the insurer has declared a total loss is unreasonable and shows poor processes.
Our family has had no meaningful support. One child now needs EMDR therapy after nine months of nightmares, flashbacks and severely disrupted sleep. Both children have required private counselling, and only one of three personal injury claims has been settled.
Communication has been inconsistent or absent throughout. I expected care, clarity and professionalism from an insurer. Sadly, that has not been our experience. I would advise others to consider this carefully before choosing Geoffrey Insurance.
22 février 2025
Avis spontané
Réponse : Geoffrey Insurance
Hello Rebecca,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced and the impact this has had on you and your family!
We’re sorry for any inconvenience this may have caused and appreciate the opportunity to address it.
Your concerns have been escalated to our Customer Relations Team, who will acknowledge your complaint via email.
Thank you for bringing this to our attention.
Kind regards,
Laura
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.