Luvme Hair Avis 5 854

Réponse : Luvme Hair

Actualisé le 16 août 2025

Bonjour Maguette,
Nous sommes sincèrement désolés d'apprendre votre expérience et prenons vos commentaires très au sérieux. Pour plus de précisions, toutes les perruques Luvme Hair sont fabriquées à partir de cheveux 100 % naturels. En cas de doute, nous vous encourageons à faire vérifier votre produit par un organisme tiers de confiance pour votre tranquillité d'esprit.

Concernant les droits de douane, comme indiqué dans notre politique d'expédition (https://shop.luvmehair.com/pages/shipping-info), les clients peuvent être soumis à des taxes en fonction des réglementations douanières locales. Nous déclarons toujours la valeur du colis aussi basse que possible afin de minimiser ces frais.

Pour les retours, comme nous ne pouvons pas fournir d'étiquettes de retour internationales, les clients devront payer les frais de retour initiaux. Une fois le reçu de retour fourni, nous vous rembourserons ces frais ainsi que l'intégralité du produit.

Nous accordons une grande importance à chaque client et nous nous engageons à fournir un service transparent et fiable. Pour résoudre ce problème le plus rapidement possible, nous avons répondu à votre e-mail - veuillez y jeter un œil lorsque vous en avez l'occasion. Merci de votre compréhension.

Cordialement,
Équipe du service client
LUVME HAIR

Réponse : Luvme Hair

29 mars 2025

Hi Jaja,

Thank you for sharing your feedback with us.

We are genuinely sorry to hear that your recent experiences have not met your expectations. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.

Regarding the customs fee, it depends on the customs of your country. Unfortunately, until the package arrives at customs, we are unable to predict whether it will be subjected to duties or the amount that may be charged. But we did mention the tax issue on our policy that there may be a duty charged for international shipment. Your understanding will be greatly appreciated.

We would love the opportunity to understand more about your order and the specific problems you've mentioned. Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team.

To help us better assist you and resolve this situation, could you please provide us with your order details or contact our team directly at vipservice@luvmehair.com? We are committed to addressing your concerns and would be grateful for the chance to make things right.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Kind regards,
The Luvme Customer Care Team

Réponse : Luvme Hair

1 févr. 2025

Hi Binta,

Thank you so much for taking the time to let us know how we are doing and please accept our apologies for the product issue.

We are genuinely sorry to hear that your recent experiences have not met your expectations. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.

We would love the opportunity to understand more about your order and the specific problems you've mentioned. Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team.

To help us better assist you and resolve this situation, could you please provide us with your order details or contact our team directly at vipservice@luvmehair.com? We are committed to addressing your concerns and would be grateful for the chance to make things right.

Regarding the customs fee, it depends on the customs of your country. Unfortunately, until the package arrives at customs, we are unable to predict whether it will be subjected to duties or the amount that may be charged. But we did mention the tax issue on our policy that there may be a duty charged for international shipment. Your understanding will be greatly appreciated.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Kind regards,
The Luvme Customer Care Team

Réponse : Luvme Hair

7 févr. 2023

Chère Aya, nous sommes heureux de savoir que vous êtes satisfaite de nos perruques et de nos services! Nous continuerons à travailler dur pour offrir de grandes expériences et nous avons hâte de vous revoir à l’avenir! Luvme vous souhaite le meilleur!