Acklam Cars Reviews 3,500

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service provided by the staff, noting their friendliness, professionalism, and extensive knowledge. Consumers appreciate the team's patience and willingness to go the extra mile, ensuring a smooth and stress-free car buying process. People highlight the welcoming atmosphere and the exceptional customer service, making them feel valued and respected. The positive sentiment extends to pricing and value for money, with reviewers expressing satisfaction with the deals they received. Consumers found the entire process straightforward, from test driving to finalizing paperwork, and appreciated the transparency in pricing and warranties. The high level of customer care and the quality of service are recurring themes, leading many to recommend this company and express their intention to return for future purchases.

Based on these reviews

Rated 5 out of 5 stars

Recently just sold our car to Richard at Acklam cars couldn’t have made the process any easier. There was no time wasting or low ball offers they gave a very fair price beating competitors and only to... See more

Rated 5 out of 5 stars

So…….. I saw an advert on TikTok for a defender, I called Rich, 45mins later he had appraised both of my px vehicles for the right money, we did the deal and I went to collect later that week, the car... See more

Rated 5 out of 5 stars

This is my 2nd purchase from Acklam Cars, service is excellent, I have dealt with Richard on both occasions and found him to be more than helpful, would highly recommend and will be purchasing a 3rd... See more

Rated 5 out of 5 stars

Great experience from everyone at Acklam. I gave Paddy my wish list of car and spec, within the day he had sourced the exact car I was looking for. First class customer service throughout.

Rated 5 out of 5 stars
Verified

I dealt with Paddy who from my first point of contact was so knowledgeable and when I traveled up from Lancashire to view the vehicle everything was as described,a few small jobs were required and on... See more

Rated 5 out of 5 stars

To who it may concern - spoke to Liam at 9.30 by 10.30 all my questions had been replied to in detail along with a personalised video by 11.00 purchase was agreed and delivery was the following day on... See more

Rated 5 out of 5 stars

Absolutely first class service yet again. From initial phone call to the whole process and picking the car up was tremendous. These guys really know how to treat their customers. Will be using them ag... See more

Rated 5 out of 5 stars

Absolute pleasure to deal with Chris and Ian at Acklam Cars in selling my Defender recently. Provided the most reasonable offer, no haggle necessary. Car was sold on Monday, and collected today. Ver... See more

Rated 5 out of 5 stars
Redirected

Paddy and his colleagues provide a first class full service in their state-of-the-art showroom. They make buying a car a pleasant experience and are prepared to go the extra mile to make the process... See more

Rated 5 out of 5 stars

First time buying a beautiful car from this place, from first arriving and meeting paddy we felt relaxed and recieved a very good professional service. Anyone thinking of buying a luxury car do not h... See more

Rated 5 out of 5 stars

Fantastic service from beginning to end. Really nice guys. No egos considering the level of cars these cars provide. Showroom is absolutely fabulous makes yes feel like you really are making a special... See more

Rated 5 out of 5 stars
Verified

Bought a campervan from Acklam and from start to finish was a great experience. Travelled a long way to view and Richard was always available and replied quickly to any questions we had prior to view... See more

Rated 5 out of 5 stars
Redirected

Service was great from all the guys and would 100% come back here again for another vehicle purchase. Coms were great, financials were quick and easy, all in all took us 3 days to turn around a... See more

Rated 5 out of 5 stars
Verified

I purchased a beautiful Rolls Royce from Acklam in April 25 and PXd my previous one. Deal was done over the phone in less than 30minutes and vehicle collected 3 days later. Absolutely over the moo... See more

Rated 5 out of 5 stars
Verified

What can I say, fantastic experience from first contact with Liam to handover with Jake. That whole team are friendly and cannot do enough to help everything go smoothly. When i viewed the car my Rang... See more

Rated 5 out of 5 stars

I recently purchased three vehicles from Acklam for my business over the past few weeks. Liam and John from finance were outstanding throughout the entire process, from start to finish. They were very... See more

Rated 5 out of 5 stars
Verified

Had been searching for a Mercedes amg c43 coupe for some time, was well worth the journey to Acklam Cars as their car did not disappoint, well presented, very clean, low mileage cared for car. Service... See more

Rated 5 out of 5 stars

Massive thankyou to Joe for helping with the purchase of our new Porsche Macan. The whole process was straightforward from test drive to sorting the paperwork, allowing us to drive away the same day... See more

Rated 5 out of 5 stars
Redirected

I am only sorry that I haven’t used Acklam Cars before now. It was a 7 hour drive to get to them but the car was everything they said it would be. From my initial contact with Joe, right through to th... See more

Rated 5 out of 5 stars

I had an excellent experience at Acklam Cars! From the moment I arrived, the staff was friendly, professional, and never pushy. Splendid showroom with a great selection of high-end vehicles. Rich and... See more

Rated 5 out of 5 stars

Paddy was great from start to finish and we did test his patience while choosing our new car! So well done to the Acklam team including the guys who prepare and finish the cars to a high standard. The... See more

Rated 5 out of 5 stars
Redirected

Liam made my purchase of the car of my choice so simple and absolutely no pressure. Simply responded to any questions promptly. From start to finish from watching the video and making the purchase eve... See more

Rated 5 out of 5 stars
Redirected

2nd G Wagon in 12 month, amazing service from initial enquiry to collection in 4 days! Many thanks to Liam, Jake and the team at Acklam, would not hesitate to recommend for the next purchase of your... See more

Rated 5 out of 5 stars
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What a great experience I have had from first point of contact to collecting my car. Customer service from all you guys was second to none, made us all feel extremely welcome even our 9 year old gran... See more

Rated 5 out of 5 stars

Just purchased a Range Rover Sport from Acklam Cars. Brilliant experience from start to finish. Richard was great to deal with. Really friendly yet very professional and knowledgeable. A fantastic car... See more

Rated 5 out of 5 stars
Redirected

Liam and the team were superb from my first phone call to picking up the car just a few days later. Service is one to one and responses are instant. Their product knowledge is spot on and there are no... See more

Rated 5 out of 5 stars
Verified

Very helpful and fantastic communication. Quick response to email queries and also car confirmation details. Extra videos sent to help with my query about boot space. Was delighted to have my car tax... See more

Rated 5 out of 5 stars
Redirected

Ok - I don't do reviews unless my experience has been very good or very bad . Acklam cars ( Joe) was very good - he is straightforward -stuck to the deal and delivered the car on time - no surpri... See more

Rated 5 out of 5 stars
Redirected

The whole experience from start to finish dealing with Rich to purchase my new car was made a pleasure by the relaxed atmosphere at Acklam Cars. Having bought most of my previous cars from main dealer... See more

Rated 4 out of 5 stars
Verified

The purchase was very straightforward and couldn’t fault anything of transaction. I have only dropped a star as I thought the internal condition of the car could have been better. It was clean but did... See more

Rated 5 out of 5 stars
Redirected

Rich, john and the lads were once again second to none, I wouldnt go anywhere else for my cars they make the car buying process so easy and stress free and of course always have a wonderful selection... See more

Rated 5 out of 5 stars
Verified

The second vehicle I have purchased from Liam and I’m sure there will be many more in the future. No pressure just a smooth transaction. It was Bank Holiday Monday yet Liam still took time out in th... See more

Rated 5 out of 5 stars

Best experience I’ve ever had buying a car. I stumbled across the company online and found Richard and his colleagues fantastic to deal with. The car is great and I’ll definitely be back.

Rated 5 out of 5 stars

Fantastic company 5 star service from start to finish have recommended to friends and family great range of really nice cars

Rated 5 out of 5 stars

We bought a Swift Kontiki Motorhome we had a few issues that were resolved and dealt with in a professional manner would highly recommend this company look forward to dealing with them in the future.

Rated 5 out of 5 stars
Verified

A really nice garage and lovely friendly staff. A really enjoyable experience all round professionalism Thank you

Rated 5 out of 5 stars

This is the second time that I have used Acklam cars. I contacted Richard again, whose expertise again shine bright. From making the initial call to purchasing the vehicle I had first class service. A... See more

Rated 5 out of 5 stars
Redirected

I recently purchased my 911 4 GTS through Aklam, and the whole experience was superb from start to finish. Liam and the entire team were incredibly professional, knowledgeable, and helpful throughou... See more

Rated 5 out of 5 stars
Redirected

Liam was a pleasure to deal with, he gave fair and honest appraisals of the cars I part exchanged and the offers were what I was expecting. I hope to do more business in the future with Liam.

Rated 5 out of 5 stars

Amazing from start to collection, cannot thank Acklam cars enough especially Liam who made it possible, also need to mention John and jake. Very high standards.

Rated 5 out of 5 stars

I'm thrilled to share my fantastic experience with Chris at Acklam Cars! I recently sold a car to them, and the entire process was incredibly smooth and hassle-free. The car was collected on time,... See more

Rated 5 out of 5 stars
Redirected

Many thanks to Liam and the whole team for your universal professionalism. You have been very homest and fair throughout. Between you all you have excelled and I am now the extremely grateful owner of... See more

Rated 5 out of 5 stars

Would just like to say a big thank you to Claire in the after sales department. I bought a bmw approx 6/8 weeks ago. I had an issue with the battery the advised to call to a local garage of my choic... See more

Rated 5 out of 5 stars

The whole experience with Rich from start to finish purchasing my new car was a great pleasure, enhanced by the relaxed atmosphere at Acklam Cars. I always try to avoid buying cars from main dealers a... See more

Rated 5 out of 5 stars

Just picked up my car from Acklam Cars. This is the 2nd car I’ve had from them and everything from start to finish was excellent. I was made to feel very welcome and the whole experience was a goo... See more

Rated 5 out of 5 stars

Service form Joe was second to none, from enquiring about the car on Wednesday to collection Saturday 👌 Thanks again

Rated 5 out of 5 stars

I purchased my fully loaded BMW X5 M competition from Acklam Cars, and honestly I can’t thank Joe and his team they were amazing from the beginning till the very end. Absolutely great customer serv... See more

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Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

5 star service from beginning to end…

5 star service from beginning to end and was actually suprised how more professional and friendly there were compared to a main dealer.
The knowledge and speed they dealt with buying and selling me a car was really impressive.

Purchasing a high end car you would expect the above but this was on another level.

Great team and special thanks to Joe for looking after me.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

What a refreshing experience

What a refreshing experience. Having just purchased a vehicle from Acklam cars in a part exchange deal, I couldn't be happier with the whole experience. From start to completion Joe adopted a honest and transparent approach which was most welcome and which ultimately led to a successful and satisfying transaction. Acklam vehicles are presented beautifully which underpins their dedication and passion in all that they do. Bravo Acklam Cars!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Open, honest, trustworthy and look to make sure everything goes smoothly. Liam and the team were first class at all stages of my purchase, wouldn’t hesitate to recommend

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company.

This is the second time that I have used Acklam cars. I contacted Richard again, whose expertise again shine bright. From making the initial call to purchasing the vehicle I had first class service. Again on collecting the was seamless and all the staff were very friendly and helpful. Once again thanks to Richard and Acklam cars. We will be back in the for our 3rd car from you.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Recently just sold our car to Richard…

Recently just sold our car to Richard at Acklam cars couldn’t have made the process any easier. There was no time wasting or low ball offers they gave a very fair price beating competitors and only took 25 mins to sell and was paid on the spot seem less and effort very very highly recommend

7 October 2025
Unprompted review
Rated 5 out of 5 stars

A very happy customer

This is my 2nd purchase from Acklam Cars, service is excellent, I have dealt with Richard on both occasions and found him to be more than helpful, would highly recommend and will be purchasing a 3rd vehicle sometime in the future.

Ross (Norfolk)

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Acklam Cars and Rich….. brilliant service !

So…….. I saw an advert on TikTok for a defender, I called Rich, 45mins later he had appraised both of my px vehicles for the right money, we did the deal and I went to collect later that week, the car was immaculate and way beyond what I was expecting…… absolutely seamless start to finish and Rich was brilliant….. highly highly recommended

18 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

I dealt with Paddy who from my first…

I dealt with Paddy who from my first point of contact was so knowledgeable and when I traveled up from Lancashire to view the vehicle everything was as described,a few small jobs were required and on collection all was done to my satisfaction.
Overall great experience.

28 September 2025
Rated 5 out of 5 stars

To who it may concern

To who it may concern - spoke to Liam at 9.30 by 10.30 all my questions had been replied to in detail along with a personalised video by 11.00 purchase was agreed and delivery was the following day once car arrived its was actually better than envisaged would not hesitate to recommend Acklam cars / Liam professional outfit .

24 September 2025
Unprompted review
Rated 5 out of 5 stars

First class service

We bought a Swift Kontiki Motorhome we had a few issues that were resolved and dealt with in a professional manner would highly recommend this company look forward to dealing with them in the future.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

First time buying a beautiful car from…

First time buying a beautiful car from this place, from first arriving and meeting paddy we felt relaxed and recieved a very good professional service. Anyone thinking of buying a luxury car do not hesitate to use this company. Thank you guys for a lovely experience!
Lee and Katrina

16 September 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

fantastic experience, fantastic car

Rich, john and the lads were once again second to none, I wouldnt go anywhere else for my cars they make the car buying process so easy and stress free and of course always have a wonderful selection of dream vehicles

10 September 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Fabulous experience

Many thanks to Liam and the whole team for your universal professionalism. You have been very homest and fair throughout. Between you all you have excelled and I am now the extremely grateful owner of a very unique and aspirational vehicle which I am thoroughly enjoying! Thank you

14 September 2025
Unprompted review

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