Asgoodasnew Reviews 3,904

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the company for its reasonable prices, fast delivery, and the good condition of the products they receive. Many highlight the efficiency of the delivery service, noting that items arrive on time and are well-packaged. Consumers also appreciate the accuracy of product descriptions and the overall smooth transaction process. However, some people report negative experiences with customer service and contact processes. A few reviewers express concerns about delays in delivery and a lack of communication regarding their orders. While many are satisfied with the speed of shipping, others have encountered issues with the delivery service, leading to frustration. Despite these issues, many customers remain confident in the company and are likely to make future purchases.

Based on these reviews

Rated 4 out of 5 stars
Invited

New Huawei p30 pro ordered and received 3 days after. Very good reactiveness. Just a remark costing one star : French version of the seller web site did advertisement about an offer from Huawei (fr... See more

Company replied

Rated 4 out of 5 stars

I purchased a Samsung Note 20 at 13th of December for 629 euro. On the website, they promised 4 to 5 days by DHL . But we are 25th of December, and No news for this smartphone, the tracking... See more

Rated 5 out of 5 stars

I am very satisfied with my purchase. To be completely honest, I was a bit worried because the prices are much lower than those of the competition. Nevertheless, I decided to give it a try and, despi... See more

Rated 5 out of 5 stars

I have a great experience with AsGoodAsNew, I bought a Macbook Pro M4 Pro, i received under 1 week and it's brand new !

Rated 5 out of 5 stars

The phone arrived within two days of purchase. nicely packed. and arrived in perfect condition. Worked straight out the box. Myself personally, I think it was very good value for money. Would certainl... See more

Rated 5 out of 5 stars

This was a very smooth and pleasant transaction! Everything promised did happen, fast shipping and a truly wonderful and perfectly good condition phone. Thumbs up and highly recommended!

Rated 5 out of 5 stars

Interesting and fast service. Attention to ecology, for the moment the product works well and it arrived in perfect condition.

Rated 5 out of 5 stars

Nothing to say outside a really good service, reliable and always as described. Definitively to recommend and trustworthy.

Rated 5 out of 5 stars
Invited

Reasonable prices including shipment, reasonably fast delivery, good packaging, no surprises with delivered products (a reconditioned tablet and a second hand smartphone). There is also a long term gu... See more

Rated 5 out of 5 stars
Invited

Great product. Order wrong size iPhone. Send it back. Fast reimbursement. Order another one ☝️ . Fast delivery. Nothing else to say 👋👋👋

Company replied

Rated 5 out of 5 stars
Invited

Great website, the product arrived with UPS on time and safe. The product was looking like new I had nothing to complain about.

Company replied

Rated 5 out of 5 stars
Invited

excellent vendeur rapide iphone 11 conforme à la description prix super competitif tres content de mon achat

Company replied

Rated 5 out of 5 stars
Invited

Ordered a new iphone for my girlfriend and got it quickly. Original sealed packaging, no problem !

Rated 5 out of 5 stars

Beautiful new phone at a very attractive price. Fast delivery as scheduled. SAV very efficient.

Rated 5 out of 5 stars
Invited

Fast and reliable! Ordered a new Iphone and got it on time. Sealed box and good packaging !

Rated 5 out of 5 stars
Invited

Ordered on 1st of Jan, Sat. Sent on Monday, received via UPS on Thu. All as described

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Company details

  1. Cell Phone Store

Written by the company

Asgoodasnew - Appareils électroniques reconditionnés, neufs ou d'occasion à petit prix ! Nos smartphones, iphone, tablettes, appareils photos numériques de toute marque sont entièrement remis à neuf. 30 mois de garantie et jusqu'à 30% moins chers que le neuf !


Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

5-star
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1-star

Replied to 6% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Reliable

I have a great experience with AsGoodAsNew, I bought a Macbook Pro M4 Pro, i received under 1 week and it's brand new !

7 October 2025
Unprompted review
Rated 1 out of 5 stars

1st and last purchase on the platform

1st purchase on the platform, a smartphone for almost €1000. I chose Express delivery (1 to 3 days) for a birthday 5 days later, today 7 days later I still don't have my product after 3 delays from UPS. Impossible to reach the site's after-sales service and catastrophic responses from UPS who also can't reach their delivery person whom I'm waiting for the 3rd day.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with my purchase

I am very satisfied with my purchase. To be completely honest, I was a bit worried because the prices are much lower than those of the competition. Nevertheless, I decided to give it a try and, despite the delay from the carrier and the fact that the package was left in my mailbox even though a signature was required, I did receive my new phone. It is exactly as I ordered: brand new and sealed in its box. In the future, I won’t hesitate to buy my next phone from this site!

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Warning to customers outside of…

Warning to customers outside of Germany! I bought a phone and I wasn't happy with the quality of the battery life. I exercised my right to return the phone, and the company only provided a return etiquette that only works from Germany. They have ignored my requests for a return label that works from where I live (France), or clear instructions for how to return the phone so that it will not be lost. If you think you won't return your item, this might be a good option but if you aren't sure and think you might return it, choose another company!

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Livraison non respectée - no customer service

❌ Livraison express non respectée, service client inexistant

Commande passée le 30 avril avec option "livraison express 1 à 3 jours".
Résultat : l’étiquette n’a été créée que le 2 mai à midi, et UPS n’a reçu le colis qu’à 18h45. Livraison désormais prévue le 5 mai, soit 5 jours après l’achat, sans explication.
Aucun retour du service client malgré plusieurs messages via leur formulaire et Instagram. Inacceptable pour un service facturé comme "express".

Je déconseille vivement ce vendeur si vous avez besoin de rapidité ou de réactivité. Je vais ouvrir un litige via PayPal et déposer une plainte auprès du Centre Européen des Consommateurs.

❌ Express delivery not respected, no customer support

I placed an order on April 30 with a 1–3 day express delivery.
The shipping label was only created on May 2, and UPS picked it up at 6:45 pm. Delivery is now scheduled for May 5 — 5 days later, with no update and no explanation.
Customer service hasn’t replied to any of my messages (contact form + Instagram). Totally unacceptable for a paid express service.

Avoid this seller if you expect any speed or communication. I will open a PayPal dispute and contact the European Consumer Centre.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

The phone arrived within two days of…

The phone arrived within two days of purchase. nicely packed. and arrived in perfect condition. Worked straight out the box. Myself personally, I think it was very good value for money. Would certainly recommend them. to friends and family.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Sacam his is clearly a scam and all review…

This is clearly a scam and all review on trust pilot are fakes reviews... Phone number is fake un mail ether. it is important to block that scammer

22 November 2024
Unprompted review
Asgoodasnew logo

Reply from Asgoodasnew

Bonjour,
merci pour votre commentaire.
Veuillez s'il vous plaît nous communiquer votre numéro de commande afin que nous puissions vous assister au mieux.
Cordialement,
asgoodasnew

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