Cardoen Reviews 9,402

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service and the friendly, helpful nature of the staff. Many reviewers specifically mention the staff's professionalism and dedication to ensuring a smooth and satisfactory experience, from initial inquiries to the final purchase. People appreciate the clear, honest advice provided and the effort made to find the right car to meet their needs. Consumers also highlight the efficiency and speed of the service. The positive comments extend to the delivery service, which many found to be a valuable and convenient aspect of their experience. While there's some mixed feedback regarding customer service, the overall sentiment remains highly positive, with reviewers frequently expressing satisfaction and a willingness to return for future car needs.

Based on these reviews

Rated 4 out of 5 stars
Verified

I really liked the atention that the store had with me in the purchase of my car. The only thing that cardoen should improve is communication between order and delivery, because I needed to call mult... See more

Rated 4 out of 5 stars
Verified

Very friendly staffs in Dendermonde. Good guidance and support. Something went wrong about the delivery date of my car.That was postponed without informing me..Proper communication with the customer... See more

Rated 4 out of 5 stars
Verified

The process of buying the car was excellent, all of the staff I interacted with were super kind and helpful. But, I did have a few issues afterwards and I don't feel like I was supported well e... See more

Rated 5 out of 5 stars
Verified

sales staff were extremely helpful and provided great advice and recommendations. no pressure sales here ans that is much appreciated. The only issues and frustrations were from thr Cardoen insurance... See more

Rated 5 out of 5 stars
Verified

Great sales man at Hasselt called Axel. He worked hard with my purchase and always with a smile. Easy processing and pick up. Great selection of cars, very affordable insurance too.

Rated 5 out of 5 stars
Verified

I recently had the pleasure of visiting Cardoen, and I must say, it was one of the best experiences I've ever had at a car garage. From the moment I walked in, the staff was incredibly welcoming a... See more

Rated 5 out of 5 stars

I don't even know where to start from, as this company left many good impressions for me. I was surfing the net, to find a car related store like this for a long time and i finally cardoen. You are do... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a new owner of a car from Cardoen, this is my first car bought in Belgium, the whole procedure of buying a car went well, which pleasantly surprised me. I am very satisfied

Rated 5 out of 5 stars
Verified

Reuben, the sales man at Cardeon Gent made sure we had all the information we needed and he was very patient with me right from the onset till the end of the procedure. Very professional and dedicated... See more

Rated 5 out of 5 stars
Verified

It's my 1st time loaning a car at cardoen and with the help of Bjorn, the car agent who help me process my papers and applications. Everything went smooth and fast. In 2 weeks I got my car. He was... See more

Rated 5 out of 5 stars

Got my vehicle successfully insured. No problem at all whatsoever. If you have any questions after the service you always can contact a dedicated account manager and it will be properly addressed..

Rated 5 out of 5 stars
Verified

Service agreable et professionel.je reviendrei certtainement chez cardoon la prochaine fois que je changerai de voiture

Company replied

Rated 5 out of 5 stars
Verified

Ce qu'on attends d'un garage je l'ai trouvé chez Cardoen. Services, contact, voitures.

Rated 3 out of 5 stars
Verified

My auto was supposed to be 4WD but isn't. My auto was supposed to have Alcantara, but have normal leather. :-(

Company replied

Rated 5 out of 5 stars
Verified

The service desk was very helpful, professional and polite. Everything was timely.

Rated 5 out of 5 stars
Verified

Vriendelijk en efficient too the point super service heel tevreden

Company replied

Rated 5 out of 5 stars
Verified

The staff are very friendly and accommodating, they searched for the right car for me and I love it. Thanks guys

Rated 5 out of 5 stars

Good and fast service, good cars, friendly staff! It all makes a good impression.

Company replied

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Company details

  1. Auto Market
  2. Auto Broker
  3. Car Dealer
  4. Car Finance and Loan Company

Written by the company

Bij autosupermarkt Cardoen vind je het ruimste aanbod aan nieuwe en tweedehands auto’s, van 25 merken en dat gegarandeerd aan de laagste prijs. Er is bovendien altijd een Cardoen bij jou in jouw buurt, want er zijn 16 vestigingen verspreid over heel België. Naast de verkoop van auto doen wij ook het kwalitatief onderhoud van auto's. Bezoek ons op cardoen.be of kom langs in een van onze vestigingen, want bij ons vind je alles onder 1 dak (autoverzekering, autolening, leasing, onderhoud,...). Ook voor een waarborg van 10 jaar op je auto kan je bij Cardoen terecht.

Cardoen

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks


Rated 3 out of 5 stars
Verified

Ok- felt like the condition of the car…

Ok- felt like the condition of the car could ahve been better. As I inqiuired regarding the wheel rim but my query was not dealt with and instead told that it must have been post collection of the car.

5 October 2025
Rated 1 out of 5 stars
Verified

Did in Brugge now never again had wait…

Did in Brugge now never again had wait extra 1.30 HR min extra.

24 September 2025
Cardoen logo

Reply from Cardoen

Hi Rahul, thanks for your message. Sad to read that your experience was not that good. Is everything okay with the car that's delivered? If we can do anyhting for you, do not hesitate & contact us: trustpilot@cardoen.be.

Rated 5 out of 5 stars
Verified

behulpzaam en beleeft

sales staff were extremely helpful and provided great advice and recommendations. no pressure sales here ans that is much appreciated. The only issues and frustrations were from thr Cardoen insurance company. They are less than efficient however the cardoen sales staff took care of thr details. This is my second car purchase from Cardoen Halle

11 September 2025
Rated 1 out of 5 stars
Verified

Don't buy car froam Cardoen Brugge !

People froam there is not serious

20 August 2025
Cardoen logo

Reply from Cardoen

Dear Alexandru,

We’re sorry to read about your experience.

Could you please send us an email at trustpilot@cardoen.be with a few more details about your situation? This will allow us to look into it together with our Brugge showroom and make sure your concerns are properly addressed.

Kind regards,
The Cardoen Team 🚗

Rated 2 out of 5 stars

dissatisfied with customer service

I am happy with my car purchase (Halle), but customer service is another story. I had a problem with my car that wasn’t fixed after two visits. I dropped my car off in Zaventem on Friday — third visit — and have been unable to reach anyone for information or a status update. This after days and day and hours on hold — often to have the phone disconnected before anyone answers. I finally received a call this afternoon and couldn’t get to the phone fast enough. I have been calling back for hours. No luck.

Finally someone picked up and told me my car was ready. They did an excellent job repairing the airco, but I am baffled as to why my passenger seat was moved into a reclining position. Looks like someone had been using it for the weekend.

28 July 2025
Unprompted review

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