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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the company's service and staff, describing them as friendly, helpful, and efficient. The price point is also a highlight for many, with reviewers often noting the good value and reasonable rates. People also appreciated the condition of the vehicles, often receiving clean and well-maintained cars. However, some consumers report issues with the booking process and the location of the rental services. These aspects seem to have a lower consensus among reviewers, indicating a mixed experience. While some found the booking straightforward, others encountered complications. Similarly, opinions on the convenience and accessibility of the rental locations vary.

Based on these reviews

Rated 4 out of 5 stars
Verified

At the check-in moment the attendant missed a lot of sympathy. Clearly she wasn't happy to help and perform her job. Luckily the same didn't happen when returning the call (very supportive person).... See more

Rated 4 out of 5 stars
Verified

Both picking up and returning the car went very quick and in a pleasant manner. The shuttle between the airport terminal and rental location was easy to find and we didn't have to wait at all. Downsid... See more

Rated 4 out of 5 stars

I rented a car. They didn’t accept my international license. I booked a new car in my friend’s name after they promised to refund the entire amount from my Booking. They confirmed twice that the... See more

Rated 5 out of 5 stars
Verified

First class service , staff were excellent, When I arrived in Malaga they gave me a very large people carrier, to big for me !! No problem they exchanged for a Volkswagen T/Rock automatic (perfect... See more

Rated 5 out of 5 stars
Verified

Great customer service. Over the phone very helpful and patience to clarify your doubts. Fast shuttle, well organised on the direction how to take it. On the car pick-up, again great customer service... See more

Rated 3 out of 5 stars
Verified

ClickRent was recommended to me by a Spanish landlord. Indeed, their rental prices are competitive, and the car we were given was in perfect condition and practically new. However, I'd like to poin... See more

Rated 5 out of 5 stars

Our first visit to Menorca and first time using click rent Great service from beginning to end. Really impressive communication and instructions about where to find the shuttle bus to the offi... See more

Rated 5 out of 5 stars

After a shocking experience with OK mobility meaning I had to book another car elsewhere as they wanted us to wait 2 hrs to collect our hire car, Clickrent collected us on a shuttle bus from Mal... See more

Rated 2 out of 5 stars

Very good car rate..looks too cheap.the downside is insurancr.saleslady at their depot said ot wasxall inclusive but on reading smsll print lots of exclusion including kerb damage..so lost the depos... See more

Rated 2 out of 5 stars

ClickRent uses a number of deceptive and unethical practices to milk its customers for more money. As an American citizen they claim you need a special drivers license which you have to pay $1... See more

Rated 5 out of 5 stars

I had a very pleasant experience renting a car in Barcelona. I appreciated having a video guide showing exactly where to go in the airport to find my driver. When I returned the car, Claudia handled e... See more

Rated 5 out of 5 stars

Rented a car from Ibiza airport, needed to get a shuttle to pickup point but that was fairly seamless. I would say I was a bit reluctant following some of the reviews, but can't really fault them, eve... See more

Rated 2 out of 5 stars

We have used them at Palma airport a number of times before but this time was a lot more difficult. They have moved their pick up spot but we didn’t have any information of where this was. I phoned th... See more

Rated 5 out of 5 stars

Arrived at Santander office during national Spanish electrical blackout which complicated things! Natalia and her colleagues were friendly, professional and explained the situation well despite their... See more

Rated 5 out of 5 stars

A very good experience. Booked Range Rover, it was unavailable but I got 2025 BMW that was in a really good condition as for rental on island. I checked in online, asked around to find a pick up spo... See more

Rated 5 out of 5 stars

I rent often in Valencia and this company is by far my favourite! They don’t push expensive insurance, are friendly and efficient. Always book fuel full to full or there can be charges! The only negat... See more

Rated 5 out of 5 stars
Verified

Although the wait was a little long due to many customers there and only 4 desks to serve customers. The service was par excellence and I would definitely rent from click car again at some point.

Rated 5 out of 5 stars
Verified

After having bad experiences with brokers like " doyouspain" , i just work with Clickrent, i am not saying they are the cheapest, but for sure, i will not try to save 10€, and then be cheated with th... See more

Rated 5 out of 5 stars
Verified

Very good experience. Good car for 5 persons. One Peugeot 3008. 50k km but in good conditions. Fair price with a complete insurance coverage. Deposit 200€ returned quite quickly after car return. Ki... See more

Rated 5 out of 5 stars

This is the second time we have rented from ClickRent in Menorca. We chose the smallest and cheapest option which we were more than satisfied with. Although the car had been previously damaged (bump... See more

Rated 5 out of 5 stars
Verified

Great prices, great service! Relatively easy to find, well worth using these guys! Just be mindful of the km restrictions……

Rated 5 out of 5 stars
Verified

Very easy to book, great step by step email confirmation advising where to find the courtesy bus at the airport which takes you direct to the office to collect the car. Quick service & the detai... See more

Rated 2 out of 5 stars

At first you think you received a great cost. When you arrive you find out that you have to pay a few hundred more. The experience to find the shuttle in Mallorca was horrible. The directions were con... See more

Rated 5 out of 5 stars
Verified

A great rental car company. Everything went smoothly, I booked my car online so when I have arrived the process on getting the key was quick and easy. I booked the car with the insurance and a second... See more

Rated 5 out of 5 stars

Great customer service. Staff very helpful.Even used my phone to sort something that I could not.Everything was explained, with no hidden surprises. I will definitely try to book with ClickRent again... See more

Rated 5 out of 5 stars

Overall very satisfied with the service received from ClickRent. The vehicle wasn’t washed on the outside and had quite a few dints and scratches but it ran fine and everything worked. The staff were... See more

Rated 5 out of 5 stars
Verified

easy online check in, friendly service at counter and return was easy if you take their insurance online then there is no hassle with any potential scrapes etc

Rated 2 out of 5 stars

Car hire overall was satisfactory but both the methods of payment and the shuttle bus let them down They only accept a credit card if it’s valid for at least 4 months, apparently this is in the man... See more

Rated 3 out of 5 stars
Verified

August 19, 2025 I rented your car. The transfer was scheduled from Oviedo airport. I did not like: I waited for the car for 1 hour and 30 minutes. I called the Company's hotline more than five times... See more

Rated 5 out of 5 stars
Verified

Usually they have the best deals on cars in the area especially if you need/want insurance. The cars are nice and always clean. The people who work there are helpful.

Rated 5 out of 5 stars
Verified

This is my second time I used ClickRent in Malaga airport and the kindness of the people, the quality of the cars and the service in check in and check out is super! I really recommend this company.... See more

Rated 5 out of 5 stars
Verified

A very good service, saved us from a big problem when the trains were canceled due to the wildfires and we needed to go to Madrid to take our flight.

Rated 5 out of 5 stars
Verified

It was a very good experience with clickrent. The car was very good and was in excellent condition, and everything went smoothly. I would recommend to people to contact clickrent to rent a car!

Rated 5 out of 5 stars
Verified

I always rent from ClickRent. They have exceptional service. Quick and easy.

Rated 5 out of 5 stars

Excellent car hire at a very good price , great car and lovely staff particularly Christina the shuttle driver

Rated 5 out of 5 stars
Verified

Everything was perfect. Quick check in, easy method of collecting and dropping the car. Good price and helpfull people.

Rated 5 out of 5 stars
Verified

Click Rent Santander - everything went well with the car rental.

Rated 5 out of 5 stars

Already ClickRent Mallorca APT's customer, I confirm the excellent experience: new and clean car, quick and clear booking. Although long waiting time at pick up (there were few employees), I note... See more

Rated 5 out of 5 stars
Verified

Perfect experience with Clickrent: rental rates are good, full coverage at very reasonable price, low deposit (only 200 euros, payable by reason I had debit card, and not credit card). Was told abou... See more

Rated 5 out of 5 stars
Verified

We rented a car, and everything was great! We got a brand-new vehicle with a full tank of gas and drove through the most beautiful places, enjoying the nature and city views. The car was comfortable... See more

Rated 5 out of 5 stars
Verified

Had no problem with renting car with Clickrent. Location of shuttle bus was slightly difficult to find as it is behind a car park where other companies park their car. Staff were really nice and they... See more

Rated 5 out of 5 stars
Verified

Had a great experience with clickrent in Barcelona airport. Very helpful and easy to deal with. Would recommend them to friends and family

Rated 5 out of 5 stars
Verified

I had a great experience with this car rental company! The check-out process was fast, smooth, and hassle-free. I was pleasantly surprised to receive a free upgrade from a manual car to an automatic —... See more

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Company details

  1. Car Rental Agency

About ClickRent

Written by the company

Welcome! We are a car rental company renowned for offering the best quality-price ratio in the market. We are committed to providing quality vehicles at low prices. We value your opinions and feedback. Thank you for choosing us!

We are in Mallorca, Menorca, Ibiza, Alicante, Malaga, Madrid and Valencia.

¡Bienvenidos! Somos una empresa de alquiler de coches que destaca por ofrecer la mejor relación calidad-precio en el mercado. Nos comprometemos a proporcionar vehículos de calidad a precios bajos. Valoramos tus opiniones y feedback. ¡Gracias por elegirnos!

Estamos en Mallorca, Menorca, Ibiza, Alicante, Málaga, Madrid y Valencia.

Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 4 out of 5 stars
Verified

Good service

Good service. Staff very efficient and friendly but I was disappointed when I needed to extent the contract by 1 day and when I booked that extra day the price had doubled from the quote I had received the day before which I believe was unjust.

12 October 2025
Rated 1 out of 5 stars

Dishonest practices and refusal to release the car - avoid ClickRent Ibiza

We had an extremely frustrating and unprofessional experience with ClickRent Ibiza.

At pickup, the staff refused to release the car because the driver on the booking did not have a credit card in her name - something never mentioned during the reservation process.

When we tried to resolve this by changing the booking into my name, the situation only got worse.

The staff:

Insisted we buy their extra insurance, otherwise no car would be released.

Rejected my American Express card outright.

Refused my CaixaBank credit card because it expired in less than six months.

We spent over 1.5 hours at the counter, missed our booking, and ended up paying €60 for a taxi to reach our accommodation.

It’s clear this company relies on hidden conditions and upselling pressure rather than transparency and service.

Many other reviews describe the same tactics, and our experience confirms this pattern.

Avoid ClickRent Ibiza - they make the process intentionally difficult to push unnecessary insurance and leave customers without support once you’re at the counter.

10 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

First class service

First class service , staff were excellent,
When I arrived in Malaga they gave me a very large people carrier, to big for me !!
No problem they exchanged for a Volkswagen T/Rock automatic (perfect)
Still touring due back in Malaga 14/10/25

7 October 2025
Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. My experience with ClickRent Spain was absolutely awful. I returned the car spotless, in perfect condition, and followed every single instruction they gave me — yet they refuse to return my deposit.

Their staff was unhelpful and dismissive, and every time I tried to contact customer service, I got nowhere. They keep giving me excuses and delays, even though there’s no damage or reason to hold my money. It feels like they’re just trying to keep deposits and hope customers give up.

Do yourself a favor and avoid ClickRent at all costs. There are plenty of honest rental companies in Spain — this one is not worth the stress, wasted time, or lost money. I wish I had read more reviews before booking.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

They will find anything against giving you the refund.I strongly advise against using CLICKRENT. I used them in Alicante, customer support is so bad, they refused to return my money and were completely unwilling to help resolve the issue.

It’s clear they care more about keeping your payment than about treating customers fairly. I would never recommend this company — save yourself the stress and go elsewhere.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

I travelled with a baby and I were not…

I travelled with a baby and I were not satisfied with the baby chair I got. They only had two and both were old and in bad condition and dirty. If you travel with a baby chose another company. I complained and got back the whole amount witch were nice of them but also the only solution in my opinion.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars

I want to start by saying I haven't actually ever written a negative review but this company was truely disappointing for a number of reasons. If there was a zero stars I would put this. We were charged for damages €590 for a tiny scratch that was already on the car before we left the car rental car park. We even have photos to prove this. Staff driving the shuttle busses were rude arriving and rude when returning. Politely asked if the driver wouldn't mind putting my suitcase in the transfer van because I was holding my 2 toddlers hands in a busy place with cars and I didn't want to let them go... The driver refused, literally said no and just carried on standing there waiting for more people to add on, even though I was the last one to get on. We also filled the car up with fuel on returning the car costing us €60 to have just received a €40 bill from them for fuel!!! Really poor service, do not recommend and will never use them again. Also the car rental place is a transfer bus journey away from the airport, we had to queue to get on the shuttle and then when we arrived at the rental place we had to wait in a ridiculously long queue to actually get the car. I didn't actually mind this because it can't be helped with so many people but just another reason not to use them... it took a us about 3 hours to get to our hotel - not ideal with 2 small toddlers. We are still waiting on our €2000 euros deposit back even though the €590 has been paid for the tiny scratch we didn't do!!!!!

31 August 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Value for money

Great customer service. Over the phone very helpful and patience to clarify your doubts. Fast shuttle, well organised on the direction how to take it. On the car pick-up, again great customer service and very smooth the delivery and the drop off. Was my first time renting here. Definitely 100% Recommended.Really 5 stars service.

4 October 2025

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