cvgenius.com Reviews 775

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the platform's user-friendliness, noting that it simplifies CV creation with its smooth, efficient, and easy-to-understand interface. Consumers appreciate the excellent templates and helpful suggestions, which make it easy to create professional-looking CVs. Many reviewers specifically praise the customer service, mentioning quick, helpful, and friendly support representatives who efficiently resolve issues. However, some users have expressed concerns regarding the payment structure and pricing. A few reviewers found the subscription costs higher than expected and mentioned a desire for clearer payment warnings. Additionally, there are mixed opinions about the website's features, with some users experiencing difficulties with specific functionalities and a lack of customization options.

Based on these reviews

Rated 4 out of 5 stars

Really helpful to have the templates and suggestions available. As someone applying for jobs again for the first time in over 10 years it helped me get started and is easy to tailor my CV for each job... See more

Company replied

Rated 4 out of 5 stars

OK, first off yes it has issues, however I found it easy to put together a CV with this tool, when I did encounter a problem the support was excellent. Once the issues are ironed out I think this wil... See more

Company replied

Rated 4 out of 5 stars

Allow us to adjust the name & position of the headline. i.e., I want skills & customized headline after one another instead of work history after skills. Please allow us to change the position o... See more

Company replied

Rated 4 out of 5 stars

Excellent service. Just retired after 32 years working for the same employer so have never needed a CV until now. Process was made so simple, Thank you

Company replied

Rated 5 out of 5 stars

The CV builder was amazing. At first, I was really frustrated because I spent an hour creating my CV, only to find out that downloading it required a premium feature. But then the “Need Help” suppor... See more

Company replied

Rated 5 out of 5 stars
Verified

Great website and great customer service. Excellent tool for making a competitive resume / CV in today's competitive job climate. I had an issue with the formatting of one of the templates and Dani... See more

Company replied

Rated 5 out of 5 stars
Verified

Top quality CV thanks to CV genius. Monthly subscription charges were higher than I expected but my problems were quickly resolved by excellent customer service from Daniel D. Very happy, thank you... See more

Company replied

Rated 5 out of 5 stars

Daniel was very professional and helpful throughout our chat. He explained the cancellation process clearly, understood my concerns about the cost, and offered me a much more affordable plan that work... See more

Company replied

Rated 5 out of 5 stars

Was having few minor issues. Spoke to a representative called Dave. All issues resolved with ease plus further direction given on ways to improve my C.V with review being undertaken by one of the tea... See more

Company replied

Rated 3 out of 5 stars

Relatively easy to create a new C.V. Lots of design options. Annoyingly there is a bug on the Linkedin icon. Instead of taking the user to the Linkedin profile page it takes you to a 404 error page ho... See more

Company replied

Rated 5 out of 5 stars
Verified

Jason A was very professional and dealt with my inquiry perfectly. Would deal with them again. Highly recommend.

Company replied

Rated 3 out of 5 stars

The web app is nowhere near as refined as the best in class (Teal HQ), in fact, aside from "helping" with format, I didn't find much "genius" in it. For example, once I mentioned "Translation" in m... See more

Company replied

Rated 5 out of 5 stars

Great customer service support from Dave. I recently had to cancel my subscription to CV Genius, but found the process incredibly smooth. I spoke to Dave on the Live Chat function and he was very u... See more

Company replied

Rated 3 out of 5 stars

Is good, but cv creator has glitched a bit, not lettin me update data. also i do not like how the Education is presented 'credits towards....' i dont want this on there so im going to see if I can put... See more

Company replied

Rated 3 out of 5 stars

I imported a PDF filef or my CV and an additional field was imported (the link to LinkedIn). Because the link was not mapped correctly to its field, I can't get rid of the link in my CV. Other reas... See more

Company replied

Rated 5 out of 5 stars

This was really helpful in generating a letter without having to think from scratch of what to say. Having said that, it is also a big plus to be able to EDIT the letter so that the “voice” reflects... See more

Company replied

Rated 3 out of 5 stars

easy to update / good text suggestions. good range of CV formats to chose from. can't change order of bullet points or job experience - no move up of down function

Company replied

Rated 5 out of 5 stars

Im really happy about how CV looks like is easy to do it and suggestion created on the website are really helpful. Also customer service is brilliant. Dave was really friendly and very helpful. Totall... See more

Company replied

Rated 5 out of 5 stars

In all honesty, I found this platform by accident after spending hours battling with Word documents to make my resume look professional, and I must say that it has been an absolute lifesaver. There we... See more

Company replied

Rated 5 out of 5 stars

I found you via a youtube video for making CV’s with ChatGPT, due to the templates included it was sooo easy to do! Very smooth, non-pushy, perfect experience at very low price.

Company replied

Rated 5 out of 5 stars

A It's a little pricey, but if you're changing your CV to suit employers' requirements frequently, this site is perfect, speedy to get things done

Company replied

Rated 5 out of 5 stars

Finally some useful examples on the civil service behaviours!! Thankyou! Also love that I can download the CV

Company replied

Rated 5 out of 5 stars

I had an excellent experience with the customer service I received. He listened to my needs, quickly sorted out my query, and made the whole process simple and stress-free. He was polite, professional... See more

Company replied

Rated 5 out of 5 stars

Its my first time downloading this template so far its good yet I still have to try editing one. Therefore maybe I could re-evaluate my comments when I am done.

Company replied

Rated 5 out of 5 stars

This is a brilliant website for creating your CV. Easy to use , small payment that allows access to the website for a month, ideal if you need to change or add anything.

Company replied

Rated 5 out of 5 stars

I absolutely loved editing my current CV with this website. It was so easy and efficient and it barely cost anything. I’m going to recommend it to everyone and I will use it time and time again thank... See more

Company replied

Rated 5 out of 5 stars

Very helpful and easy way to create a CV. Several options and affordable. It would've been nice to have more warning of payment; however, the cost isn't bad.

Company replied

Rated 5 out of 5 stars

Very easy to use with different templates for you CV. Looks professional and gives tips on what an employer might be looking for.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service, prompt to answer any questions and address any problems. The platform is one of the best with so many integrated tools to aid for a perfect CV. 5Stars on me !

Company replied

Rated 5 out of 5 stars

Joel C. was very helpful when i had explained my situation of how the product wasn’t as i had expected to be. He quickly looked through the situation and was able to provide me with a refund efficient... See more

Company replied

Rated 5 out of 5 stars

The company doing very well by creating the CV and structure well and Added a job descriptions.

Company replied

Rated 4 out of 5 stars

I enjoyed the process in the end even thought it was something i was dreading to do at first. Fast and easy to do.

Company replied

Rated 5 out of 5 stars
Verified

Really great service - asked for assistance of an issue & it was easily resolved. Thanks a lot. Daniel D helped me!

Company replied

Rated 5 out of 5 stars
Verified

I thought Dave was very helpful and we got issue sorted in a few mins, which was very impressive as is the product they provide.

Company replied

Rated 5 out of 5 stars

Thanks. It was so easy to find all icons in the same format. Thank you so much for giving it free in this much quality. Really appreciate it.

Company replied

Rated 5 out of 5 stars

CVGenius is a really helpful tool that I used to create my resume. It was a great experience using their digital tools to create and organize my resume.

Company replied

Rated 5 out of 5 stars

Great website, really good features and fantastic support assistance from Daniel D. Quick and efficient, 5*

Company replied

Rated 5 out of 5 stars

Spoke with Joel C in the chat room and he was very helpful and offered me a good deal.

Company replied

Rated 5 out of 5 stars
Verified

Daniel D , listened to what I was after and provided in a timely manner

Company replied

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Company details

  1. Resume Service

Contact info

4.2

Great

TrustScore 4 out of 5

775 reviews

5-star
4-star
3-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Be careful....

The tool itself is very good but you are very devious by stating that the service is free. Wasting peoples time by letting them create a cv only to lock it behind a paywall in order for them to access it. You then create a subscription that is incumbent on the user to cancel - otherwise they are scammed into paying a lot of money indefinitely and clearly you hope that they forget to cancel the contract.
Be honest with people from the get go and you will have far more credibility!

8 December 2025
Unprompted review
Rated 4 out of 5 stars

ease and professionl

5 December 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

GOOD AND EASY

3 December 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

good experience

2 December 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 4 out of 5 stars

Straight forward

I enjoyed the process in the end even thought it was something i was dreading to do at first. Fast and easy to do.

2 December 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 1 out of 5 stars

vbfb

notmfor free

1 December 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

We’re excited to share that we offer completely free options on our website! Simply visit our Free CV Templates page, scroll down, and choose your preferred template. You can then fill in your information directly. If you've already saved your CV details, you can download it in TEXT format for free and easily copy and paste the content into a new template. For those looking for even more convenience, our trial allows you to download unlimited CVs and cover letters at a fantastic price.

Regards,
CV Genius

Rated 5 out of 5 stars
Verified

Great website and great customer…

Great website and great customer service. Excellent tool for making a competitive resume / CV in today's competitive job climate.

I had an issue with the formatting of one of the templates and Daniel D went above and beyond to rectify the issue for me! Customer service is second to none.

1 December 2025
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars
Verified

Great customer service.

Jason A was very professional and dealt with my inquiry perfectly. Would deal with them again. Highly recommend.

1 December 2025
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

Really fast and simple to use with good…

Really fast and simple to use with good prompts

30 November 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 2 out of 5 stars

I don't like the auto-charge gbp 17…

I don't like the auto-charge gbp 17 after 14 days. I'll have to remember to cancel subscription when it comes to the end of my 14 days

29 November 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Hello,

We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.

Shortly, you will receive a private message from Trustpilot so we can investigate what is happening for you.

Regards,
CV Genius

Rated 5 out of 5 stars

Helpful Support and Excellent Free CV Options

The CV builder was amazing. At first, I was really frustrated because I spent an hour creating my CV, only to find out that downloading it required a premium feature. But then the “Need Help” support (Jason A) guided me and explained everything clearly. He also informed me that there were free download options available, which I hadn’t noticed at first.

The free templates turned out to be great, and the entire process became so much easier. What I loved the most is that you can create a complete CV just by entering your information — everything is organized and built automatically. Overall, a very smooth and helpful experience.

29 November 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Your feedback means a lot! We’re thrilled that you found our service helpful. We wish you all the best in your job search.

Regards,
CV Genius

Rated 5 out of 5 stars
Verified

Evelyn was amazing

Evelyn was so professional, patient and very helpful

28 November 2025
cvgenius.com logo

Reply from cvgenius.com

Thank you, we are thrilled to hear that, Evelyn was able to assist you with your request and provide you with excellent service, we will be sure to let her know your amazing comments.

Regards,
CV Genius

Rated 2 out of 5 stars
Verified

Misleading Payment

I was unaware when I bought my CV that I had subscribed to the whole service as this was not made clear to me - I was then billed 16.90 a month later. After being in touch with a member of customer support (who was very helpful), I received a 8.45 refund as I apparently could not be fully refunded which was quite irritating as I hadn't used the service since. The service itself is very good, but the marketing and payment is not clear and quite misleading. I would recommend the service, but would advise to read the small print and be careful of what you are buying.

21 November 2025
cvgenius.com logo

Reply from cvgenius.com

Hello,

We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.

Shortly, you will receive a private message from Trustpilot so we can investigate what is happening for you.

Regards,
CV Genius

Rated 5 out of 5 stars

The company doing very well by creating…

The company doing very well by creating the CV and structure well and Added a job descriptions.

28 November 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thanks for your review! Helping job seekers create strong resumes is our priority, and we’re glad we could support you. Good luck with your applications!

Regards,
CV Genius

Rated 5 out of 5 stars

cool

good template

27 November 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Your feedback means a lot! We’re thrilled that you found our service helpful. We wish you all the best in your job search.

Regards,
CV Genius

Rated 5 out of 5 stars

Good

Very Good!!

27 November 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

Spoke with Joel C in the chat room and…

Spoke with Joel C in the chat room and he was very helpful and offered me a good deal.

26 November 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you, we are thrilled to hear that, Joel was able to assist you with your request and provide you with excellent service, we will be sure to let him know your amazing comments.

Regards,
CV Genius

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