Des Kelly Interiors Reviews 4,986

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach. Consumers appreciate the guidance provided in selecting the right products for their homes, with many specifically mentioning staff members by name and highlighting their exceptional service. People also value the staff's patience and willingness to answer questions clearly and honestly, making the entire shopping experience easier and more enjoyable. The quality of both the products and the service receives high marks from reviewers. Consumers are delighted with the fitting services, noting the professionalism, efficiency, and tidiness of the fitters. The prompt delivery service and excellent communication throughout the process also contribute to the positive experiences. Many reviewers express satisfaction with the end results, emphasizing the high standard of workmanship and the overall value they received.

Based on these reviews

Rated 5 out of 5 stars

The staff in Des Kelly Walkinstown were brilliant, Britney in particular was very helpful in store & on the phone when I needed further assistance. The fitters especially Lorenzo were excellent & fr... See more

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Rated 5 out of 5 stars

Des Kelly staff very friendly and great to deal with. Fitter Brendan did a fantastic job fitting carpet. He was fast and reliable and very informative on all issues regarding carpet. Would highly... See more

Rated 5 out of 5 stars

Thanks so much to Phillip in Des Kelly’s Swords for his patience, help and guidance with flooring. Phillip went to great lengths to get my floors sorted and fitted before Christmas. I would highly rec... See more

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Rated 5 out of 5 stars

From start to finish, great service. The Sallins store organised the delivery and helped us pick the appropriate floor and priced and ordered it seamlessly. The fitter rang early to let us know... See more

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Rated 5 out of 5 stars

Coolock store Karl and the team are fantastic fitters . 💯 quality carpet on my on the stairs, landing. Excellent communication with the guys , 10 /10 👏 Des kellys interiors Glasnevin Thom... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Every person i communicated with, both in person and by phone were professional and showed a high level of knowledge and customer service. Price was very com... See more

Rated 5 out of 5 stars

I was buying carpet for stairs and landing and received an excellent service at Des Kelly Swords. I was attended to by Philip who listened to what i was looking for and ensured i got best quality and... See more

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Rated 5 out of 5 stars

Purchased two ottoman beds from Aideen in des kelly westend retail park. She was excellent to deal with, gave great advice and helped us every step of the way. Beds arrived today and the 2 guys who de... See more

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Rated 5 out of 5 stars

The service in-store with Katherina was great, she was very helpful. Alan and another chap took up my sitting room and bedroom floors along with the skirting boards. They were so quiet and efficient... See more

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Rated 5 out of 5 stars

Kimi worked with an even floor base with great skill to leave us with a new grey laminate floor with new shirting boards and detailed trim finishes. We are delighted with our new flooring .

Rated 4 out of 5 stars

Yesterday the fitter arrived with the new vinal and put it down in a timely fashion The previous Saturday the measurements were short due to incorrect reading of the diagram that had been presented to... See more

Rated 5 out of 5 stars

We recently visited Des Kelly and were assisted by Aideen, who was incredibly helpful from start to finish. We had a lot of questions, and she answered every one of them quickly, clearly, and honest... See more

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Rated 5 out of 5 stars

Been in Des Kelly Longmile Road Showroom. Big thanks to Mary for helping and source out the item that we need. Very reliable person. I would highly recommended her. It also such a good experience shop... See more

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Rated 5 out of 5 stars

Staff we dealt with in Blanchardstown West End and in Phibsborough Stores were welcoming and friendly and spared no effort in assisting us with choosing Carpets and Vinyl floor coverings for our Home.... See more

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Rated 5 out of 5 stars
Redirected

Highly reccomend DS Long Mile Road branch, such a great service we received when buying our floor. Samles given and top quality customer experience delivered by Aaron. Many thanks⭐️⭐️⭐️⭐️⭐️

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Rated 5 out of 5 stars

From start to finish my experience with Des Kellys and their staff has been amazing. Kimy who fitted the floors is highly experienced. friendly efficient and tidy, my floors look amazing. Caroline

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Rated 5 out of 5 stars

Delighted with salesroom Eugene explained all our options with final choice made fitting appointment booked. Brendan arrived on the day and did the professional install and made the pattern flow in sa... See more

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Rated 5 out of 5 stars

Very satisfied with the bed, mattress and the headboard. Des Kelly Team showed up ahead of schedule on the date we planned, assembled the bed in less than 30 minutes. Very satisfied with the quality o... See more

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Rated 5 out of 5 stars

We just had floors installed by Lorenzo and his colleague from Des Kelly interiors today and yesterday. Absolutely delighted with the results. Lorenzo and his colleague were brilliant... No muss, n... See more

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Rated 5 out of 5 stars

Bought a mattress with free delivery and 10 percent discount during black friday sale. Amazing and quick service by Georgina, she was very knowledgeable and friendly. The mattress is yet to be deliver... See more

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Rated 5 out of 5 stars

Just had our hall, stairs and landing fitted with carpet from @deskelly Karl did an amazing job, text to say when he was arriving and arrived bang on time. My parents are delighted with their service.... See more

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Rated 5 out of 5 stars

From start to finish my experience in your store on the Long Mile Road was excellent. I was buying a bed and mattress and Mary looked after me, obviously knows her stuff. I would definitely return to... See more

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Rated 5 out of 5 stars

I recently visited the Blanchardstown store to buy carpet for my stairs and landing. There was a great choice of products for my budget. John helped me to decide on the best options and was very help... See more

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Rated 5 out of 5 stars

Myself and my wife went into Des Kelly’s in Coolock on Saturday to purchase a mattress and other furniture items for our new home. We dealt with Derek in the furniture and bedding department who... See more

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Rated 5 out of 5 stars

I just want to thank Kieran in your Swords branch for his helpful and professional advice while we chose carpet and flooring for our home. I also want to thank the two fitters Brano and Brendan. Their... See more

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Rated 5 out of 5 stars

Brilliant Service fitters Gareth and Dillon put my Lino in 2 rooms had all all done lin less than 2 hours also to Carl who was so helpful in the Coolock Store and organising everything and took time... See more

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Rated 5 out of 5 stars

My first time in Des Kelly,Bought a very good matress for a good price,i got the measurements wrong and could exchange the unopened item with no issues.Very friendly staff ,the showroom looked spotles... See more

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Rated 5 out of 5 stars

The lads came at 3 and by 7.30 they had all old floors removed and new floors down. They were absolutely amazing. They were so obliging and nice manner. The workmanship was brilliant and they took e... See more

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Rated 5 out of 5 stars

We dealt with Kevin at your Sandyfors store and he was brilliant. He helping us pick the right type of floor for our home and was very patient and answered all our questions. The fitting was also s... See more

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Rated 5 out of 5 stars

Had carpets installed today on 2 stairs, 2 landings and a bedroom and absolutely delighted with the results Again another great service from Des Kelly Interiors I'm only sorry I didn't get the in... See more

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Rated 5 out of 5 stars

Just had the carpet fitters put down my new carpet in Dublin 15 and I am delighted with it. Brendan and Trevor were so professional and where a pleasure to deal with and they cleaned up everything big... See more

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Rated 5 out of 5 stars

Brian came out to the house with samples, took measurements and priced the job completely. He got us booked in quickly for the job once we confirmed. The fitter, Brendan was fantastic, very polite and... See more

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Rated 5 out of 5 stars

I find the staff so helpful and they let you walk around in comfort and just say if you need to have something explained I am here to help so no pressure is put on you to buy which I find has not bee... See more

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Rated 5 out of 5 stars

Just bought new flooring for the landing and stairs in the navan have to say very well looked after by luca he was very helpful and very knowledgeable made life very easy he was very pleasant and frie... See more

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Rated 5 out of 5 stars

Great service by Chris at the Cross Guns branch and very professional work by the lads on wooden flooring we got from them today. Highly recommend.

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Rated 5 out of 5 stars

From picking the carpet a few weeks ago in the long mile road branch to having it laid today by Karl and Conor, it has been a great experience. Couldn’t recommend Des Kelly enough. Love my new carpet.... See more

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Rated 5 out of 5 stars

Dave and his son just fitted my stairs and landing they are brilliant carpet fitters so professional called and let me know what time they would arrive and where there on time I am so happy with th... See more

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Rated 5 out of 5 stars

We ordered in shop and was help by there great staff, then came the fitting day and I have to say the lads were very accommodating and helpful and really fast and neat leaving no mess at all. Thank y... See more

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Rated 5 out of 5 stars

Delighted with service provided by Kieran and his recommendations. My carpet is super and was fitted promptly by Karl. No problem, no issues! Great job!

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Rated 5 out of 5 stars

Really nice experience. Mary went above and beyond to help myself and my partner Zhu find the perfect table for our home. She is a credit to the store :)

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Rated 5 out of 5 stars

Delighted with the advice we got on the carpet type and with Brendan the fitter. Didn't leave until he was totally happy with everything. Thanks so much

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Rated 5 out of 5 stars

Fantastic fitting by Karl and Conor. Great guys, very amenable and a pleasure to have in my home. Fast and efficient service. Thank you huys

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Rated 5 out of 5 stars

John was very helpful and explained everything clearly. He understood exactly what we need. Fiona

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Rated 5 out of 5 stars

Karl was exceptional at fitting in our kitchen. Nothing was an issue, he was so accommodating and helpful during the process. Thank you Karl!

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Rated 5 out of 5 stars

I have dealt with the guys in Navan several times now, on several projects, and this time with Luca in particular, and always found them extremely easy to deal with and great at offering helpful tips... See more

Company replied

What people talk about most

Staff

Reviewers frequently highlight the helpfulness, professionalism, and extensive knowledge of the staff,... See more

Service

Reviewers frequently describe the service as excellent, professional, and efficient. Customers were pleased... See more

Product

Reviewers are very satisfied with their product purchases, citing high-quality items and a good selection.... See more

Quality

Customers are generally pleased with the quality of products and workmanship, with many praising the high... See more

Delivery service

Reviewers often describe positive delivery experiences, highlighting efficient service, helpful drivers who... See more

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Company details

  1. #1 of 1 best companies in Carpet Store
  2. #3 of 5 best companies in Bedding Store
  3. #1 of 1 best companies in Carpet Installer
  4. #3 of 6 best companies in Flooring Store
  5. #9 of 21 best companies in Furniture Store
  6. #1 of 1 best companies in Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

A very disappointing fitting and no resolution

I recently purchased both carpet and wood flooring from Des Kelly Interiors in October, and while I was satisfied with the installation of the wood flooring, my experience with the carpet has been deeply disappointing.

Unfortunately, the carpet installation was carried out poorly. There were several noticeable issues, including the carpet being cut short in places, uneven laying, an unsatisfactory fit in the hot press room, and a very prominent join that should not be so visible. Additionally, the carpet was laid at an excessive height, which prevented doors from closing properly. This required the doors to be shaved, and one door was significantly damaged in the process.

I contacted Des Kelly's customer support, and they were initially responsive. However, when attempting to resolve the problems, the company insisted on sending the same fitter who had performed the original faulty work. They also declined to cover the cost of repairing the damaged door and refused any form of partial refund or further compensation, despite my providing detailed documentation, including photographs and email correspondence.

While I appreciate that mistakes can occur, I was disappointed by the lack of accountability and the unwillingness to fully address the issues or offer reasonable remedies. For these reasons, I cannot recommend Des Kelly Interiors and would advise potential customers to consider other options for their flooring needs.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience. I booked and paid for carpets in early October, but the installation was only completed in mid-December. There was a total lack of communication and follow-up throughout the process. I had to call repeatedly, and I received three separate messages postponing the carpet delivery. Not once did they proactively contact us to discuss alternatives, such as re-picking a different carpet.

Because the carpeting was delayed, I couldn’t move into my new place and had to pay two extra months of rent at my existing place, which was completely unnecessary and frustrating. I called countless times and visited the branch multiple times asking for options, including re-selecting the carpet if my first choice wasn’t available. In the end, I was forced to settle for a carpet I didn’t even like.

At one point, I asked for a refund, but the sales representative casually said it would take 10 business days to process. That meant waiting almost two weeks, and I was told that if I booked elsewhere, I likely wouldn’t get carpets installed before Christmas. I was essentially trapped and had no choice but to go along with their delays and poor service. I would not recommend them at all. Make sure you clarify every possible “if” and “but” before booking carpets with them. Also, they source carpets through a third party, which makes refunds extremely difficult, hence always make sure to book carpet with someone who source their own carpets and fitters!!!

14 December 2025
Unprompted review
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Reply from Des Kelly Interiors

Hi there

We have extensively checked our records and cannot locate an order with your name on it therefore we cannot accept this as an honest or true review. At no point in store or online have we ever advised that we manufacture our own carpet. It is a supply and fit service so of course we would need to source carpet from a third party. If you would like to reach out to our customer service team on customerservice@deskelly.ie with your docket number they will happily look into this for you.

Kind regards
DKI Team

Rated 4 out of 5 stars

Vinal fitting

Yesterday the fitter arrived with the new vinal and put it down in a timely fashion The previous Saturday the measurements were short due to incorrect reading of the diagram that had been presented to them at ordering. All is well that ends well.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Every person i communicated with, both in person and by phone were professional and showed a high level of knowledge and customer service. Price was very competitive too. Well done to all involved.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

extremely knowledgeable and helpful team

I have dealt with the guys in Navan several times now, on several projects, and this time with Luca in particular, and always found them extremely easy to deal with and great at offering helpful tips and advice to make sure I got the best value and finish out of what I was looking for

10 December 2025
Unprompted review
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Reply from Des Kelly Interiors

Hi David,
Thank you so much for your honest feedback! We are delighted to hear that your in-store experience with Luca was such a breeze for you! He will be thrilled to hear such great feedback on the amazing in-store service he provides for all customers!😁

DKI Team.

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very efficient, friendly and polite

11 December 2025
Unprompted review
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Reply from Des Kelly Interiors

Hi Siobhan,
Thank you for your 5 star review! We really appreciate it!😊

DKI Team.

Rated 5 out of 5 stars

Excellent service all round 😁

The staff in Des Kelly Walkinstown were brilliant, Britney in particular was very helpful in store & on the phone when I needed further assistance.
The fitters especially Lorenzo were excellent & friendly. They laid laminate flooring in 3 bedrooms to a perfect finish & cleaned up after themselves.
I highly recommend Des Kelly

29 November 2025
Unprompted review
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Reply from Des Kelly Interiors

Hi Shane,
Thank you so much for taking the time to leave such a fantastic review! We are delighted to hear that you are happy with both your in-store experience with Britney and your fitting experience with Lorenzo and his team! We will be sure to share your fantastic review along!😁

DKI Team.

Rated 5 out of 5 stars

Great service

Great service today from Des Kelly, special shout-out to Karl for fitting.

10 December 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Eimear,
Thank you so much for your 5 star review! Karl will be delighted to hear that you are happy with the service he provides!😊

DKI Team.

Rated 5 out of 5 stars

Great job

Arrived on time ,very efficient and no problems great job

9 December 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Ceppi,
Thank you for your honest feedback! We really appreciate it!😊

Rated 5 out of 5 stars

Thanks so much to Phillip in Des…

Thanks so much to Phillip in Des Kelly’s Swords for his patience, help and guidance with flooring. Phillip went to great lengths to get my floors sorted and fitted before Christmas. I would highly recommend Des Kelly’s for their products, pricing and professionalism.

9 December 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Lucy,
We are delighted to hear that you are happy with your recent experience with Phillip in our Swords store! He was thrilled to hear such great feedback on the fantastic service he provides in-store!😁

DKI Team.

Rated 5 out of 5 stars

Delighted with the advice we got on the…

Delighted with the advice we got on the carpet type and with Brendan the fitter. Didn't leave until he was totally happy with everything. Thanks so much

9 December 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Andrea,
Thank you so much for your great feedback on your recent fitting experience with Brendan! He will be delighted to hear your great review! We hope to see you in-store with us again soon!😁

DKI Team.

Rated 5 out of 5 stars

Mary was a great help for us

Been in Des Kelly Longmile Road Showroom. Big thanks to Mary for helping and source out the item that we need. Very reliable person. I would highly recommended her. It also such a good experience shopping in there. Good quality and best price!!! 😊😊😊

8 December 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Gellie,
We are thrilled to hear you are happy with your in-store experience with Mary! She will be thrilled to hear your great feedback on the service she provides! We hope to see you in-store with us again soon!😁

DKI Team.

Rated 5 out of 5 stars

Professional and friendly

Seamlessly in and out with little delay. Very professional and friendly attitude.

5 December 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Michael,
Thank you so much for your honest feedback! We are delighted to hear that you are happy with your recent experience with us! We will be sure to share your review along to all involved!😊

DKI Team.

Rated 1 out of 5 stars

Would not recommend

Unfortunately, I have had a terrible experience with Des Kelly. After confirming the correct measurements with our salesman, the carpet came too short. The extremely rude fitter didn't care and only mentioned this afterwards. We are now left with a square in our room with no carpet and Des Kelly have said there is nothing they can do, very disappointing. I wanted to use Des Kelly again but will be looking elsewhere

5 December 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Sile

We understand your concern regarding your carpet fitting. Our records show that the carpet was prepared according to the measurements you provided. On the day of installation, our fitter confirmed the color and dimensions with the person present at your home. While it was noted that the carpet was short in one area, our fitter was instructed to proceed with the installation, as it was advised that units would cover this section. Given that the installation proceeded as requested by the individual present during the fitting, we are unfortunately unable to offer a resolution at this time.

Kind Regards,
Des Kelly Interiors.

Rated 5 out of 5 stars

John was very helpful and explained…

John was very helpful and explained everything clearly. He understood exactly what we need.

Fiona

27 November 2025
Unprompted review
Des Kelly Interiors logo

Reply from Des Kelly Interiors

Hi Fiona,
Thank you so much for your honest feedback on your recent in-store experience with John! He will be thrilled to hear your great review!😁

DKI Team.

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