The staff in Des Kelly Walkinstown were brilliant, Britney in particular was very helpful in store & on the phone when I needed further assistance. The fitters especially Lorenzo were excellent & fr... See more
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If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.
Unit 206, NW Business Park, Northside, Dublin 15, D15 A8DV, Dublin, Ireland
Replied to 98% of negative reviews
Typically replies within 48 hours
We had our carpets installed today. Brendan was fast, friendly and professional
I recently purchased both carpet and wood flooring from Des Kelly Interiors in October, and while I was satisfied with the installation of the wood flooring, my experience with the carpet has been deeply disappointing.
Unfortunately, the carpet installation was carried out poorly. There were several noticeable issues, including the carpet being cut short in places, uneven laying, an unsatisfactory fit in the hot press room, and a very prominent join that should not be so visible. Additionally, the carpet was laid at an excessive height, which prevented doors from closing properly. This required the doors to be shaved, and one door was significantly damaged in the process.
I contacted Des Kelly's customer support, and they were initially responsive. However, when attempting to resolve the problems, the company insisted on sending the same fitter who had performed the original faulty work. They also declined to cover the cost of repairing the damaged door and refused any form of partial refund or further compensation, despite my providing detailed documentation, including photographs and email correspondence.
While I appreciate that mistakes can occur, I was disappointed by the lack of accountability and the unwillingness to fully address the issues or offer reasonable remedies. For these reasons, I cannot recommend Des Kelly Interiors and would advise potential customers to consider other options for their flooring needs.
Excellent carpet fitting service with Des Kelly. Professional, friendly, and speedy service with a great finish
Very bad experience. I booked and paid for carpets in early October, but the installation was only completed in mid-December. There was a total lack of communication and follow-up throughout the process. I had to call repeatedly, and I received three separate messages postponing the carpet delivery. Not once did they proactively contact us to discuss alternatives, such as re-picking a different carpet.
Because the carpeting was delayed, I couldn’t move into my new place and had to pay two extra months of rent at my existing place, which was completely unnecessary and frustrating. I called countless times and visited the branch multiple times asking for options, including re-selecting the carpet if my first choice wasn’t available. In the end, I was forced to settle for a carpet I didn’t even like.
At one point, I asked for a refund, but the sales representative casually said it would take 10 business days to process. That meant waiting almost two weeks, and I was told that if I booked elsewhere, I likely wouldn’t get carpets installed before Christmas. I was essentially trapped and had no choice but to go along with their delays and poor service. I would not recommend them at all. Make sure you clarify every possible “if” and “but” before booking carpets with them. Also, they source carpets through a third party, which makes refunds extremely difficult, hence always make sure to book carpet with someone who source their own carpets and fitters!!!

Reply from Des Kelly Interiors
Yesterday the fitter arrived with the new vinal and put it down in a timely fashion The previous Saturday the measurements were short due to incorrect reading of the diagram that had been presented to them at ordering. All is well that ends well.
Kimi worked with an even floor base with great skill to leave us with a new grey laminate floor with new shirting boards and detailed trim finishes. We are delighted with our new flooring .
Good customer service and competitively priced carpets.
Delighted with carpets. Thanks
Excellent service from start to finish. Every person i communicated with, both in person and by phone were professional and showed a high level of knowledge and customer service. Price was very competitive too. Well done to all involved.
Des Kelly staff very friendly and great to deal with.
Fitter Brendan did a fantastic job fitting carpet. He was fast and reliable and very informative on all issues regarding carpet. Would highly recommend 👌
Geraldine
I have dealt with the guys in Navan several times now, on several projects, and this time with Luca in particular, and always found them extremely easy to deal with and great at offering helpful tips and advice to make sure I got the best value and finish out of what I was looking for

Reply from Des Kelly Interiors

Reply from Des Kelly Interiors
The staff in Des Kelly Walkinstown were brilliant, Britney in particular was very helpful in store & on the phone when I needed further assistance.
The fitters especially Lorenzo were excellent & friendly. They laid laminate flooring in 3 bedrooms to a perfect finish & cleaned up after themselves.
I highly recommend Des Kelly

Reply from Des Kelly Interiors
Great service today from Des Kelly, special shout-out to Karl for fitting.

Reply from Des Kelly Interiors

Reply from Des Kelly Interiors
Thanks so much to Phillip in Des Kelly’s Swords for his patience, help and guidance with flooring. Phillip went to great lengths to get my floors sorted and fitted before Christmas. I would highly recommend Des Kelly’s for their products, pricing and professionalism.

Reply from Des Kelly Interiors
Delighted with the advice we got on the carpet type and with Brendan the fitter. Didn't leave until he was totally happy with everything. Thanks so much

Reply from Des Kelly Interiors
Been in Des Kelly Longmile Road Showroom. Big thanks to Mary for helping and source out the item that we need. Very reliable person. I would highly recommended her. It also such a good experience shopping in there. Good quality and best price!!! 😊😊😊

Reply from Des Kelly Interiors
Seamlessly in and out with little delay. Very professional and friendly attitude.

Reply from Des Kelly Interiors
Unfortunately, I have had a terrible experience with Des Kelly. After confirming the correct measurements with our salesman, the carpet came too short. The extremely rude fitter didn't care and only mentioned this afterwards. We are now left with a square in our room with no carpet and Des Kelly have said there is nothing they can do, very disappointing. I wanted to use Des Kelly again but will be looking elsewhere

Reply from Des Kelly Interiors
John was very helpful and explained everything clearly. He understood exactly what we need.
Fiona

Reply from Des Kelly Interiors
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