FitFlop Reviews 59,844

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brand's product quality, highlighting the comfort and support provided by the footwear. Consumers appreciate the stylish designs and find them suitable for various activities, from city trips to work environments. People also report that the shoes are durable and long-lasting, making them a worthwhile investment. The delivery service is frequently mentioned as fast and efficient. However, opinions on the ordering process are mixed, with some customers finding it simple and straightforward, while others may have different experiences. Overall, the level of service is considered excellent, with easy returns and refunds when necessary.

Based on these reviews

Rated 4 out of 5 stars
Verified

These RTG trainers are incredibly comfortable for an every day trainer. I’ve noticed the soles of my feet hurt a lot less after a day standing and walking in them. However after only 3 weeks of wear I... See more

Company replied

Rated 4 out of 5 stars
Verified

I’ve been buying Fitflop shoes ever since they started and I’ve always been delighted with the fit, quality and comfort. However for the first time in 17 years, I had to “ break in” my shoes from... See more

Company replied

Rated 4 out of 5 stars
Verified

I’ve only given 4 stars because I find the sizing differs. I ordered 2 pairs of trainers in UK sizes 3.5 and 4 because I’ve found fit flop sizes can depend on where they are made. I found the size 4... See more

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Rated 4 out of 5 stars
Verified

I bought these sandals in the sale, so have not had time to wear them. They arrived on time and are as good a quality as expected. They fit well and appear to be comfortable on my limited wear.

Company replied

Rated 3 out of 5 stars
Verified

I purchased two of RTG Metallic-Leather Trainers - one pair in gold which are fine, the other silver pair seem to have been made of different leather as the top of the left shoe is markedly different... See more

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Rated 3 out of 5 stars
Verified

First pair of fit flops I haven’t been 100% sure I’ll wear much. Disappointed at colour being more rust than burgundy, and hard to wear in. Jury’s out, getting used to them, other people seem to lik... See more

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Rated 5 out of 5 stars
Verified

Great footwear. They feel like wearing your most comfy slippers! Love that even the top of the trainer is padded. Super company to deal with and product arrived when expected too. I'll definitely b... See more

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Rated 5 out of 5 stars
Verified

Love love love fitflops especially Lulu style…wanted to tell you I just returned from Spain and Portugal, walked many miles a day and wore fitflops the whole time…never once did my feet hurt! I have... See more

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Rated 3 out of 5 stars
Verified

I loved my many pairs of the old Shuv 2 bar slippers with wobble board foundation. This new version with MICRO wobble board is NOT as comfortable as the version with wobble board. These also seem wi... See more

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Rated 5 out of 5 stars
Verified

I find the FitFlop website easy to navigate. With a great range of footwear, with a short space of time, from placing my order to delivery. The FitFlop IQ-COMFF Leather Loafers, with the specially de... See more

Company replied

Rated 5 out of 5 stars
Verified

Since I bought (just for trying) a pair of FitFlop I've never bought a different type of footwear. They are so comfortable! Great quality. Delivery services great! Expensive products but very good dis... See more

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Rated 5 out of 5 stars
Verified

I ordered the new shearling bed/house slippers &, unfortunately, the strap on one shoe cut into the top of my foot. since they are not adjustable I had to returnj them. FitFlop, no questions aske... See more

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Rated 5 out of 5 stars
Verified

Ordered a size 39 which is my usual size and they were slightly large however the 38 fit perfectly. The return was no problem and I have since ordered another pair for myself and 2 for my mum as she w... See more

Company replied

Rated 5 out of 5 stars
Verified

My Podiatrist Recommended I investigate Fit Flop . due to the arch support and technology in the footwear. I Appreciate the lowering of the pain . The footwear works. Thank you . I would apprecia... See more

Company replied

Rated 3 out of 5 stars
Verified

This review is not about the quality of the shoes, which is always excellent. This time I had to return boots, they didn‘t suit me. It would be of great convenience, if fitflop could provide an return... See more

Company replied

Rated 5 out of 5 stars
Verified

As always Fitflop did not disappoint me. I have had several pairs of shoes/sandals etc over the years. This latest pair I boigufor work. I am on my feet 5 hours, running around etc and had no problem... See more

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Rated 5 out of 5 stars
Verified

Excellent service. Fast delivery. Always fast with returns and refunds when needed. I have used them for years. I have sandles, wellies, mules, boots, trainers and slippers. All fantastic quality, com... See more

Company replied

Rated 5 out of 5 stars
Verified

Love my mary Jane flip flops , 😍 the little jewelled buckle everyone has been admiring them, they are so comfortable worth every penny and look stylish with my uniform x The ease of ordering and... See more

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Rated 3 out of 5 stars
Verified

I have bought quite a few FitFlop work shoes in the past and unless they revert to their previous work clogs I am unlikely to buy again. They have a lovely soft thick sole but it curls up at the sides... See more

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Rated 5 out of 5 stars
Verified

Ordering was simple and arrived quickly. Unfortunately my sandals developed a fault but Fit Flop were very helpful in the process of returning, refunding and reordering a new pair. They are very comf... See more

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Rated 5 out of 5 stars
Verified

Every time I've bought something, if it doesn't fit then I send it back with no problem and a full refund. Fortunately, most of the stuff fits well and I've just bought some fabulous platform toe po... See more

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Rated 5 out of 5 stars
Verified

I bought these for a hot city trip, hoping for stylish and comfortable sandals and that's exactly what I got! They look great, good quality and most of all great support. They were comfortable from th... See more

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Rated 5 out of 5 stars
Verified

Bought the gorgeous and comfy loafers in this season's must-have brown. A little snug on one foot to start with but they have given a little as is usual with leather and suede, and now super comfy. Or... See more

Company replied

Rated 5 out of 5 stars
Verified

These are possibly the comfiest ‘cool’ boots I’ve ever owned! I look brilliant and feel amazing! I’m a very busy primary headteacher and on my feet most of the day. I can be crouching down in receptio... See more

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Rated 3 out of 5 stars
Verified

I ordered these trainers in brown. I suppose I was expecting an on-trend warm chestnut brown. I was disappointed. They are a dull, dark brown. I thought these trainers were going to be leather... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve now had two pairs of leather Fitflop trainers, white and black and find them true to size and very comfortable. I like the classic but modern design and definitely will buy more in the future.

Company replied

Rated 5 out of 5 stars
Verified

Easy website to navigate. 360° angle of item. Straight forward process putting the order in. Great communication throughout, from confirming the order with an order number to when the item is out for... See more

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Rated 5 out of 5 stars
Verified

FitFlop rally trainers - just replaced my white rally trainers that I’ve had for so many years with another pair of white but also the lovely navy ones , they are so comfortable and look great . Your... See more

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Rated 5 out of 5 stars
Verified

Delighted to get my fit flops at sale price I would have been disappointed if I had paid full price. The sandals are very light and I have a feeling they won’t last as long as pairs I have previously... See more

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Rated 5 out of 5 stars
Verified

I bought the orange wedge sandals & they are so nice & comfortable that I have decided to buy the other colour. I would definitely recommend them if you like the look of them

Company replied

Rated 5 out of 5 stars
Verified

This was my first online purchase and I was very pleased. My order was handled with efficiency and the delivery was prompt. The boots I purchased are very comfortable, true to size and very well made.... See more

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Rated 5 out of 5 stars
Verified

I’ve bought your produts since long time, and I’m very satisfied. I’d like more elegant models, because now they are , in respect of before, very simple

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Rated 5 out of 5 stars
Verified

This is my third pair! Fitflop never disappoints! I've received many complements. This pair of Mary Janes are the perfect pair for the season with any outfit. Love them!

Company replied

Rated 5 out of 5 stars
Verified

I am always happy with any shoe I buy from FitFlop. My most recent purchase was a pair of their rain boots, with the most comfortable insoles & arch support. My only fear is that my feet don’t get any... See more

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Rated 5 out of 5 stars
Verified

Expensive but worth it. I'm still wearing FitFlops I bought four years ago. These Gracie Sandals are well made, comfortable and stylish.

Company replied

Rated 5 out of 5 stars
Verified

Honestly, these are the BEST slippers that I have EVER owned! COZY, COMFORTABLE, SUPPORTIVE. They EMBRACE my feet! May have to get another pair before they are gone. Thank you FitFlop! 🙏

Company replied

Rated 5 out of 5 stars
Verified

My Flipflop experience has been perfect. Buying was easy and delivery came quickly. More importantly the shoes are the most comfortable and smart shoe I own

Company replied

Rated 5 out of 5 stars
Verified

I love fitflop shoes, but the ones I ordered just didn’t work out. This company is wonderful with returns. I will definitely be ordering again

Company replied

Rated 5 out of 5 stars
Verified

From the range of very good footwear to the ordering and delivering of said is excellent. I have numerous pairs of shoes and trainers from this company. Always 100% satisfied thank you.

Company replied

Rated 5 out of 5 stars
Verified

I was a bit skeptical at first, but the shoe the slide is really comfortable and I’m enjoying it wearing it virtually every day and thanks for the customer service. It was delivered quickly and I’m en... See more

Company replied

Rated 5 out of 5 stars
Verified

Good quality, easy to use website, orders arrive in a timely manner. Their Customer Service is always really good.

Company replied

Rated 3 out of 5 stars
Verified

My first pair was perfect so later I ordered a pair of white ones on sale and they don't fit the same. Unfortunately, I tore the box they were delivered in into pieces and would have returned them. Si... See more

Company replied

Rated 5 out of 5 stars
Verified

Every part of the process was so easy. I had to return a few times to get the sizing right and it was so easy. I love my shoes and wore them to a wedding and got so many compliments and best of all th... See more

Company replied

Rated 5 out of 5 stars
Verified

perfect fit with the comfort i expected . Loved walking everywhere with them on on my holiday .my second pair in this style

Company replied

Rated 5 out of 5 stars
Verified

I always buy my shoes FitFlop, they are so comfortable, like you are walking on the cloud. I recommend them 💯

Company replied

Rated 5 out of 5 stars
Verified

I’ve been wearing fit flops for years. I really cannot tell you how many pairs I have. I wear the sandal type. I have the clogs and I recently purchased the slippers. Basically, it’s only thing I put... See more

Company replied

Rated 5 out of 5 stars
Verified

Shoes fit perfectly and comfortable. I like that they gave me additional height due to the platform style.

Company replied

Rated 5 out of 5 stars
Verified

I have a big collection of FitFlop shoes and love the comfort . I have problem feet and your sandals are the only ones I can wear!

Company replied

Rated 4 out of 5 stars
Verified

My first pair of fit flops and I am impressed with them. Improves my balance when I’m wearing them. They are very comfortable too.

Company replied

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Company details

  1. Shoe Store

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

HATE the spur on the back of clompy heel

I wanted to love these as I do need arch support and accept that I have to pay extra for that. They looked ok online but the spur at the back of the heel is SO SO ugly in real life so I returned. Yes they support your foot however they are like wearing bricks, so awkward. Impossible to drive in too. Please let this stage of ugly trainers end! Or at least offer customers more options as most of your trainers are like this. I managed to find an older style of yours from another retailer thats not as bad thankfully. I generally like what fit flop offer but I don't understand why I have to settle for clompy ugly heels just because I need arch support. I absolutely hate the spur (bit that sticks out on the back) that most of your trainer styles now have -please offer different options.

4 October 2025
Rated 5 out of 5 stars
Verified

The sandals are very comfortable and I…

The sandals are very comfortable and I good quality! Worth the price!

4 July 2025
FitFlop logo

Reply from FitFlop

We're so happy to hear that you find our sandals very comfortable and of good quality! We appreciate your feedback and that they are worth the price!

Rated 5 out of 5 stars
Verified

Quick shipping and easy exchange…

Quick shipping and easy exchange process. I typically wear 7 1/2 or 38. I originally ordered 7 1/2/38.5 and exchanged it for a 7/38 in FitFlop PlatFforms.

8 October 2025
FitFlop logo

Reply from FitFlop

We're glad you found our shipping quick and the exchange process easy. We appreciate you sharing your sizing experience with the FitFlop PlatFforms. Thanks for the feedback!

Rated 5 out of 5 stars
Verified

New gym shoes

Very pleased with my purchase. Very prompt delivered very.

15 October 2025
FitFlop logo

Reply from FitFlop

We appreciate your positive feedback; we're delighted you're very pleased with your purchase and the prompt delivery.

Rated 5 out of 5 stars
Verified

Great footwear

Great footwear, as ever

8 October 2025
FitFlop logo

Reply from FitFlop

We're happy to hear that you are enjoying our footwear! Thank you for your continued support and positive feedback.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service
Delighted with the trainers

8 October 2025
FitFlop logo

Reply from FitFlop

We appreciate your positive feedback. We're delighted you received excellent service and are happy with the trainers.

Rated 5 out of 5 stars
Verified

Loafers

Good delivery and shoes were lovely

8 October 2025
FitFlop logo

Reply from FitFlop

We appreciate your positive feedback; we are delighted the shoes were lovely, and you were happy with the delivery.

Rated 5 out of 5 stars
Verified

Love the offers otherwise unaffordable

Love the offers otherwise unaffordable. They have improved the look to become more modern and they are super comfortable

15 October 2025
FitFlop logo

Reply from FitFlop

We're happy to hear that you love the offers and find our products comfortable. We appreciate your positive feedback regarding the modern updates!

Rated 3 out of 5 stars
Verified

Limited range of sizes for women

Limited range of sizes for women. Customer services however do respond promptly.

17 December 2024
FitFlop logo

Reply from FitFlop

We appreciate your feedback and are sorry our size range is limited and we will pass your feedback on to the proper department. We're glad our customer service responded quickly to your needs.

Rated 1 out of 5 stars

FitFlop's Wonderwelly isn't wonderful or waterproof

Within 1 year, my expensive FitFlop Wonderwelly Chelsea Rain Boots were letting in water on wet dog walks because the seams are poorly sealed. Fitflop's response is that the boots are too old to return! I am appalled that FitFlop seem to support throwaway fashion! Waterproof boots should be waterproof for years. Don't waste your money on Fitflop's Wonderwelly.

15 October 2025
Unprompted review
FitFlop logo

Reply from FitFlop

We appreciate you bringing this to our attention. We're sorry to hear your rain boots failed within a year and that you're dissatisfied with our response. We'll review your feedback to improve our products.

Rated 5 out of 5 stars
Verified

Shoes delivered very quickly and are…

Shoes delivered very quickly and are very comfortable and will order again in the future

7 October 2025
FitFlop logo

Reply from FitFlop

We appreciate your positive feedback! We're so glad to hear that the shoes were delivered quickly, are comfortable, and that you'll order again.

Rated 5 out of 5 stars
Verified

Love my Fit flop flip flops!

Love my Fit flop flip flops! I have many pairs of them. I like the thick cushiony soles. (Surfa style is my favorite) It's like walking on marshmallows! Not to mention the extra height it gives me!

7 October 2025
FitFlop logo

Reply from FitFlop

We're happy to hear that you love your Fitflop flip flops! It's great to know you appreciate the thick, cushiony soles and the extra height they provide. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars
Verified

Great shoes and timely delivery.

Great shoes and timely delivery as always.

7 July 2025
FitFlop logo

Reply from FitFlop

We're so happy to hear that you love the shoes and that the delivery was timely! We appreciate your positive feedback.

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