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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of Grandorf's pet food, noting that their pets enjoy the taste and experience noticeable health benefits such as improved digestion, shinier coats, and increased energy levels. Many consumers with pets that have allergies or sensitive stomachs appreciate that Grandorf food is well-tolerated and helps alleviate allergy symptoms. People also value the natural ingredients and the brand's commitment to producing healthy food options for pets. Consumers are also pleased with the delivery service and the ordering process. They describe it as fast, reliable, and efficient, with some mentioning that they receive helpful updates at every step. The customer support team is also commended for being responsive, friendly, and helpful. Overall, consumers express trust in the brand and its products, making them loyal customers who are happy to recommend Grandorf to other pet owners.

Based on these reviews

Rated 5 out of 5 stars
Verified

Delivery is fast and as promised. Since we’ve switched to Grandorf, my labrador stopped having diarheas, and her poo is of regular consistence. Her fur is also very beautiful and shinny. Still shed... See more

Company replied

Rated 5 out of 5 stars

I have been buying Grandorf product for four years for my dog and a cat. The animals always eat with appetite and enjoy every meal. There are no negative side effects after eating food. It’s suitable... See more

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Rated 5 out of 5 stars

We have two adorable pugs — Fedor and Lola — and Grandorf has been their lifelong companion. Both of them are allergic, and after trying many options we realized that only Grandorf truly works for t... See more

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Rated 5 out of 5 stars

Very good quality pet food. Switched a few times to cheaper but also high quality food but always end up switching back to this. Only complaint would be there’s no hypoallergenic wet food for cats, it... See more

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Rated 4 out of 5 stars
Verified

The food is of excellent quality, premium level. Gluten-free, which is perfect for our dog. However, delivery to Portugal occasionally causes fatal problems. I understand this is not your fault, but... See more

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Rated 5 out of 5 stars
Verified

This is perhaps the best food for dogs to start with! It’s absolutely perfect for Yorkies — the quality really shows in how it affects my dog’s energy, teeth, and coat. The delivery process was supe... See more

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Rated 5 out of 5 stars
Verified

Best cat food for my two fur balls. I struggled to find the right food for them that would not cause stomach issues, especially for my very sensitive female cat. Until one day was recommended Grandorf... See more

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Rated 5 out of 5 stars

The food from Grandorf is a constant and unchanging food of my English cocer spaniel. We tried many, everything turned out to be a mistake, until finally we tried Grandorf on command and our search c... See more

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Rated 4 out of 5 stars

Very good pet food, my cat loves it and keep earing the same 3 tastes for years. Very expensive and unfortunatelly the guys keep rising prices 1-2 times a year, so at some point soon I would need to... See more

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Rated 5 out of 5 stars
Verified

I have a dog with allergies, and GrandOrph food has been a perfect choice for her. She eats it with great appetite, and her allergy symptoms have improved noticeably. The delivery is always very fast,... See more

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Rated 5 out of 5 stars
Verified

One of the best dog foods for dogs with stomach/digestion issues. Five year old frenchie has been on strictly Grandorf sweet potato based foods for almost 4 years now, and has 0 issues that we used to... See more

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Rated 5 out of 5 stars

We've been using Grandorf dry cat food for several years and my cat has no more digestive problems. I see that the size of the granules fits my cat and it's easy to chew. I like the delivery service t... See more

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Rated 5 out of 5 stars

The breeder recommended this food and our Theodore has only known Grandorf kibbles since he was born! Being a standard poodle, he is meant to be more sensitive and have allergies but thankfully we nev... See more

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Rated 5 out of 5 stars
Verified

Our cat has sensitive digestion and he is very happy with both the dry and wet food from Grandorf. We've been loyal customers for five years and counting. We truly appreciate you for maintaining the h... See more

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Rated 5 out of 5 stars
Verified

We have been feeding our pet this food for almost 3 years. We chose it because of the good composition of ingredients, and the cat chose based on his taste preferences. Lately we have been using deliv... See more

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Rated 5 out of 5 stars
Verified

I have two dogs, and since they started feeding them Grandorf Fresh, their coats and vitality have improved. Highly recommended. Best regards.

Company replied

Rated 5 out of 5 stars
Verified

I'm really happy with Grandorf food – it's high-quality, natural, and my pet loves it. I also appreciate their clean and informative website, which makes it easy to find the right food and understand... See more

Company replied

Rated 5 out of 5 stars
Verified

I chose this brand because I think they are very healthy compared with many others. Unfortunately in Italy they're not so easy to find, plus the fresh ones are not available at all, so i have to buy t... See more

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Rated 5 out of 5 stars

Very good pet food. Not easily found in all its varieties in Italian stores, but ordering from the main website went well. From 23,95€/2kg to 25,99€/2kg (September 2025) If the price increases, I wi... See more

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Rated 5 out of 5 stars
Verified

It's one of the few quality foods that my cats can actually tolerate. I order them from abroad within the EU and the delivery is fast and reliable every time.

Company replied

Rated 3 out of 5 stars
Verified

Purchase online was convenient. The downside: Delivery driver didn't ship the parcel to my house and made a statement that no one was at home or didn't answer the phone which is not true. We were... See more

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Rated 5 out of 5 stars

Our dog, Wallace, a poodle, is allergic to beef and chicken. He's also very picky about dry food. Since we started feeding him Grandorf, his bowl is always empty. He loves it.

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Rated 5 out of 5 stars
Verified

Customer support reacts very quickly, my both very allergic dogs love the food. Finally first brand I can feed them both together without issues. They love it, and it comes in a couple of days. Nice p... See more

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Rated 4 out of 5 stars
Verified

We are really happy with the quality of Grandorf for both dogs and cats. Thanks a lot! However, I gave 4 stars instead of 5, as Grandorf provides privileges only to Kennels, but not to pet shelters or... See more

Company replied

Rated 5 out of 5 stars

The food is of exceptional quality and it saved my dog, who suffers from 24 allergies, at a time when the market hadn’t even considered that some dogs might also be allergic to commercial hypoallergen... See more

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Rated 3 out of 5 stars
Verified

Good day! The food always arrives good. But the delivery service suffers a lot. I never know when the food will arrive. I always order a lot (more than 35 kg). I would really like to see the delivery... See more

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Rated 5 out of 5 stars
Verified

Excellent quality puppy food. The parcel arrived quickly and in high-quality packaging. My puppies are happy and we will be back to shop again. Recommended 👍

Company replied

Rated 5 out of 5 stars

I changed To Grandorf a few years ago. My two cats love the croquettes and wet food. It is good quality and a lot of choice.I have recommended it to my friends. I believe the food has a lot of vitami... See more

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Rated 5 out of 5 stars

It’s the best food, but delivery is very bad, we need only DHL, but all time they delivery GLS it’s not work in our place

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Rated 5 out of 5 stars
Verified

Great cat food. My cat is with allergies and it's been just fine since we switched to Grandorf. Delivery is fast and reliable.

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Rated 5 out of 5 stars
Verified

My English Bull terrier Alf LOVEs Grandorf foods. Thank you for such a quality products and great service! Please, don't change!

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Rated 5 out of 5 stars
Verified

I really like, its a premium food, and the extra price is worth it. My cat needs a special diet, because she was sick when she was a baby. I am very happy with it. The only downside really is that wet... See more

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Rated 5 out of 5 stars
Verified

Best food for my allergic cat. no problems with order delivery. Thanks for your excellent work.

Company replied

Rated 3 out of 5 stars

Hello. We live in France and our dog can only eat this food, the quality is very good, she can't stand other food, she has a problem with digestion... the food is not sold in France and we have t... See more

Company replied

Rated 5 out of 5 stars
Verified

High quality products. High quality service. Delivery to Portugal - 3-5 days. Support service is always on call.

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Rated 5 out of 5 stars
Verified

Fast delivery, superior quality. My cat’s fur is so smooth with Grandorf food.

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Rated 5 out of 5 stars
Verified

Because you have very good quality of the products, and its coming always fast ! My cats love it!

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Rated 5 out of 5 stars
Verified

Easy process of ordering products. Fast delivery with reliable delivery service (GLS) Info about delivery at every step of process

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Rated 5 out of 5 stars
Verified

Perfect.good products, excellent service. I will use it in the future..I recommend it...

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Rated 5 out of 5 stars
Verified

high-quality food, even for dogs with sensitive digestion and allergies, fast and accurate delivery

Company replied

Rated 5 out of 5 stars
Verified

Always a guarantee. The best food for my best friend 🩷 Shipping fast!

Company replied

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Company details

  1. Animal Feed Store

About Grandorf

Written by the company

About Grandorf 🐾

“Healthy animals, happy owners” is the heart of Grandorf. Our holistic philosophy ensures that every pet enjoys a balanced diet made with high-quality, natural ingredients. From live probiotics to hypoallergenic recipes, every detail is crafted for your pet's well-being.

By choosing Grandorf, you're choosing transparency, purity, and a commitment to the health and happiness of your furry friends. 🐶🐱 Let us support you in giving your pet the best life possible!

Why Grandorf?🤎

  • ✅ No chicken
  • ✅ Grain free
  • ✅ Live Probiotics

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Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Best cat food ever

Best cat food for my two fur balls. I struggled to find the right food for them that would not cause stomach issues, especially for my very sensitive female cat. Until one day was recommended Grandorf in the local petfood shop. Never caused any digestion issue and my two cats absolutely love all the tuna flavoured tins (special treat is the mussels one :).purrrrfect!

29 June 2025
Grandorf logo

Reply from Grandorf

Thank you so much for sharing your experience! 😺
We’re thrilled to hear that Grandorf has made such a difference for your sensitive cat — and that both of your fur balls are enjoying our tuna flavours (especially the mussels – a true delicacy! 😋).

It means a lot to us to be part of their happy and healthy routine. Purrrrfect indeed! 🧡

Rated 5 out of 5 stars
Verified

Perfect food for dog with allergy

I order the same food for my dog. This food helps avoiding allergy of my friend.

25 April 2025
Grandorf logo

Reply from Grandorf

That’s great to hear! 😊
We’re glad the food works well for your dog and even helps avoid allergy symptoms. That’s a win-win! Thank you for your trust 🐾

Rated 5 out of 5 stars
Verified

Very good ,

Perfect.good products, excellent service.
I will use it in the future..I recommend it...

24 April 2025
Grandorf logo

Reply from Grandorf

Thank you so much for your kind words! 😊
We’re happy to hear you’re satisfied with both our products and service. Looking forward to welcoming you again in the future and thank you for the recommendation! 🐾🧡

Rated 3 out of 5 stars

Hello

Hello. We live in France and our dog can only eat this food, the quality is very good, she can't stand other food, she has a problem with digestion... the food is not sold in France and we have to order. We have been waiting for a month, but we still haven't received anything: the dog got sick, PLEASE make sure that the food is delivered to us as quickly as possible 🆘🆘🆘🆘🆘🆘🆘
I never write reviews. If I write, then I can only say good things about Grandorf, because the quality is excellent, but the delivery has big problems, I don’t understand how your colleagues can mock us like that, they know that we have an adult dog and can eat. Only Grandorf, we are forced to experience stress because we have been waiting for a month and we have to write to Grandorf every day, and Natalia has stopped answering at all.. they are just mocking us and the dog. You can not publish this review, I just don’t know where to write to get help to get our parcel🙏🙏🙏🙏🙏😢😢😢😢🆘🆘🆘🆘🆘🆘 We write to Natalia Grandorf every day but they have stopped answering at all. Please help us get the parcel and stop this horror that has been going on for a month.🙏🙏🙏🙏🙏

Your employees initially sent the parcel by the most terrible GLS service, where everyone loses and they can't find the address, no one uses this service!!! We are regular customers and Natalia knows that we need to call, the intercom does not work and therefore for DHL you need to indicate our phone number. We use DHL weekly and they always deliver valuable documents from Russia and Dubai and always call!!!! So I do not understand what service you use and why they could not give us the parcel within a month???? The paper with the details has been hanging on the gate for a long time!!!

18 April 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you for your message. First of all, we’re truly sorry to hear about your current situation, we completely understand how distressing this must be for both you and your dog, especially given her dietary needs.

Please rest assured: it has never been our intention to ignore or abandon you. On the contrary, we have made every effort to support you and ensure delivery. For example, we have already:
- Offered alternative delivery options, such as selecting a nearby pickup point;
- Suggested placing an order via a retailer in France that stocks Grandorf;
- Tried sending the parcel using two different shipping services.

Unfortunately, both delivery attempts failed due to the lack of a doorbell at your address, which makes it difficult for drivers to reach you. We also kindly advised hanging a note on your gate with delivery instructions, to assist the courier — but we have not received confirmation that this was done.

Additionally, please note that we are closed during weekends, which is why your recent emails were not answered immediately , not because we were ignoring you.

We would also like to inform you that, to help move things forward, we have now manually filled in the DHL delivery preference link for you, which you should have received via email. We've selected a nearby parcel point as the new delivery location. Your package is now scheduled to be delivered tomorrow at that pickup point. You will find all the information about this delivery in your mailbox. 😊

We truly hope this solution brings relief and that your dog will soon be able to enjoy her food again. Thank you for your patience and understanding. 🐾

Rated 5 out of 5 stars
Verified

Excellent quality puppy food

Excellent quality puppy food. The parcel arrived quickly and in high-quality packaging. My puppies are happy and we will be back to shop again. Recommended 👍

2 May 2025
Grandorf logo

Reply from Grandorf

Thank you so much for your lovely feedback! 😊
We’re thrilled to hear your puppies are enjoying the food and that the delivery met your expectations. We look forward to welcoming you back soon, and thank you for the recommendation! 🐾🧡

Rated 5 out of 5 stars
Verified

Purr-fect pet food

Our cat has sensitive digestion and he is very happy with both the dry and wet food from Grandorf. We've been loyal customers for five years and counting. We truly appreciate you for maintaining the high quality of your products.

29 April 2025
Grandorf logo

Reply from Grandorf

Thank you so much for your kind words and continued trust over the past five years! 😊
We’re truly happy to hear that your cat is thriving on both our dry and wet food, sensitive digestion can be a real challenge, and it means a lot to know we've been able to help. We’ll do our very best to keep delivering the quality you and your cat count on. 🐾🧡

Rated 5 out of 5 stars
Verified

I chose this brand because I think they are healthy.

I chose this brand because I think they are very healthy compared with many others. Unfortunately in Italy they're not so easy to find, plus the fresh ones are not available at all, so i have to buy them online with many shipping costs. But you know, for our pets it is worth it. My cat, although is very difficult to satisfy, likes them.

28 March 2025
Grandorf logo

Reply from Grandorf

Thank you so much for your kind and honest feedback! 😊 We're really happy to hear that your cat enjoys the food, especially knowing how selective some cats can be! We totally understand the challenge of availability in Italy and the extra shipping costs, and we truly appreciate your dedication. It means a lot to us that you go the extra mile for your pet’s health, they're absolutely worth it! 🐾🧡

Rated 5 out of 5 stars
Verified

Fast delivery and superior quality

Fast delivery, superior quality. My cat’s fur is so smooth with Grandorf food.

18 March 2025
Grandorf logo

Reply from Grandorf

Thank you for your wonderful feedback! We're delighted to hear that you're happy with the fast delivery and the quality of our food. It’s fantastic that your cat’s fur has become so smooth, it's a sign of great nutrition! 🐾
We appreciate your trust in Grandorf and look forward to continuing to support your pet’s health. 😊

Rated 5 out of 5 stars
Verified

I'm really happy with Grandorf

I'm really happy with Grandorf food – it's high-quality, natural, and my pet loves it. I also appreciate their clean and informative website, which makes it easy to find the right food and understand the ingredients. Great brand I can trust!

18 March 2025
Grandorf logo

Reply from Grandorf

Thank you so much for your kind words! We're thrilled to hear that you and your pet love Grandorf. Providing high-quality, natural nutrition is our top priority, and it’s wonderful to know that our efforts are making a difference. 😊
Thanks for trusting Grandorf! If you ever have any questions, feel free to reach out. 🐾

Rated 5 out of 5 stars
Verified

High quality products

High quality products. High quality service. Delivery to Portugal - 3-5 days. Support service is always on call.

5 March 2025
Grandorf logo

Reply from Grandorf

Hi, thank you for your kind reaction! We are very happy that you enjoy our product and our service! 😊🐾

Rated 5 out of 5 stars
Verified

Lovely company

Lovely company! Fast and always respond to questions!

7 February 2025
Grandorf logo

Reply from Grandorf

Thank you so much for your kind words! 😊 We're delighted to hear that you're happy with our service and company. If you ever have any more questions, we're always here to help! 🐾🤎

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, and even a free can of wet food. (which our kitty loved!)

4 February 2025
Grandorf logo

Reply from Grandorf

Thank you for your kind review! We are happy that your cat enjoys our food! 😊🐾

Rated 5 out of 5 stars
Verified

Quick delivery… always correct

Quick delivery… always correct

2 February 2025
Grandorf logo

Reply from Grandorf

Hi, thank you for your kind review! We are really happy that you have a great experience with Grandorf! 😊🐾

Rated 3 out of 5 stars
Verified

Purchase online was convenient but delivery was faulty

Purchase online was convenient.
The downside: Delivery driver didn't ship the parcel to my house and made a statement that no one was at home or didn't answer the phone which is not true. We were at home waiting for the delivery guy.
I assume It was just convenient of him to deliver it to a shop 10 minutes walking from my place rather than coming up 2 floors.
So I had to carry a 10kg bag , 10 minutes walking. I don't think I will buy from the website again. I rather find a pet shop near by.

2 February 2025
Grandorf logo

Reply from Grandorf

We’re sorry to hear about the delivery issue. We understand how frustrating it must be to wait at home only to receive a notification that you weren’t available.
Unfortunately, once the parcel is with the courier, we have limited control over the exact delivery process. However, we sincerely apologize for the inconvenience.
We appreciate your patience in picking up your order from the pick-up point. We do have some good news since we are also looking into working with DHL for deliveries in the future. 😊🐾 We hope this will work better for the deliveries for you.

Rated 5 out of 5 stars
Verified

Fast delivery & gift

Fast delivery! My dog loves the food. Also he got a gift from Grandorf. Thank you!

31 January 2025
Grandorf logo

Reply from Grandorf

Thank you for your kind review! We are happy that your dog enjoys our kibbles! 😊🐾

Rated 5 out of 5 stars
Verified

Super food

Super food! Our dog is absolutely happy, we gonna order it again and again

6 February 2025
Grandorf logo

Reply from Grandorf

Thank you for your kind review! We are happy that your dog enjoys our kibbles! 😊🐾

Rated 4 out of 5 stars
Verified

Great quality, but one disappointing aspect...

We are really happy with the quality of Grandorf for both dogs and cats. Thanks a lot! However, I gave 4 stars instead of 5, as Grandorf provides privileges only to Kennels, but not to pet shelters or individuals who have three and more pets :). That's disappointing... Good luck to you!

5 February 2025
Grandorf logo

Reply from Grandorf

Thank you for your kind review! We are happy that your pets enjoy our kibbles! 😊🐾

Rated 5 out of 5 stars
Verified

I recommend

We have been feeding our pet this food for almost 3 years. We chose it because of the good composition of ingredients, and the cat chose based on his taste preferences. Lately we have been using delivery in the EU, since this food cannot be found in Spain. We are very pleased with the quality of the food, the delivery service and the company itself.

27 January 2025
Grandorf logo

Reply from Grandorf

Thank you for your kind review! We are happy that your cat enjoys our kibbles! 😊🐾

Rated 5 out of 5 stars
Verified

comfortable

Easy to order. Fast shiping. Thank you for gift😊

2 February 2025
Grandorf logo

Reply from Grandorf

Hi, thank you for your kind review! We are really happy that you have a great experience with Grandorf! 😊🐾

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