Highlights Travel Reviews 1,448

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their insights, knowledge, and prompt responses. Consumers appreciate the agents' ability to keep costs low while maximizing the value of each visit. The guides are frequently described as attentive, punctual, and knowledgeable, ensuring that the arrangements meet or exceed expectations. People highlight the seamless coordination and well-managed trips, even when minor issues arise. The service is often described as first class, with efficient and professional guides who share a wealth of information in an engaging manner. Reviewers also appreciate the flexibility in accommodating preferences and customizing experiences, making the holidays exceptional and unforgettable.

Based on these reviews

Rated 5 out of 5 stars
Verified

Our guide Ying was wonderful! We experienced awesome food tastings at the night market as well as the Fliating market. Really enjoyed the Railway market and seeing a part of Bangkok we had never see... See more

Rated 5 out of 5 stars
Verified

Totally reliable. Superb staff who understand what you want to see and do, plan an itinerary to suit, and then are more than happy to tweak things. Wouldn’t use anyone else for Asian holidays.

Rated 5 out of 5 stars
Verified

We worked with Jimmy for a Japan cherry blossom tour in the spring of 2026. He has been fantastic! Professional, knowledgable, and quick to respond to all of our questions both via email and on phone... See more

Rated 5 out of 5 stars
Verified

Some friends and I did a trip with Highlights Travel in February 2025, and it was the best trip we’ve ever taken. As a result, I just booked another trip with Highlights Travel. Pricing was fair and... See more

Rated 5 out of 5 stars

Our trip beginning in Tokyo on 5/14/25 and ending in Osaka on 5/24/25 was nothing short of one of our most memorable trips abroad. Our guides, Kamura (Tokyo, Mt. Fuji area) and Ho (Kyoto, Nara, and Os... See more

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Rated 5 out of 5 stars

In Hoi An, Viet Nam, we sampled nearby river culture, courtesy of Asian Highlights, in the very capable hands of our engaging guide Tung. We paddled iconic Vietnamese round bamboo basket boats, tried... See more

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Rated 5 out of 5 stars

Our guide Sirin was so attentive and punctual. She messaged the night before and sent a photo of herself waiting at airport. The details arranged by your company were exactly what we hoped for. The... See more

Rated 5 out of 5 stars

Yet another wonderful holiday arranged by Albee Ning. My week in Nepal has been superb. I’ve seen amazing places and been looked after brilliantly by Kranti in Kathmandu & Nargarkot, and Kemal in Po... See more

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Rated 5 out of 5 stars

As we have continued our trip in Vietnam, we are so grateful to Sharon for designing the most perfectly organized, well-balanced and worry free trip. She picked exceptional accommodation for us in Hoi... See more

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Rated 5 out of 5 stars

Awesome golden triangle tour of India. Our guide for the whole tour was Prashat who was outstanding. Calm, cool, collected and super knowledgeable. Handled any hiccups without missing a beat. Hotels... See more

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Rated 5 out of 5 stars

Ms Ying was our guide in Bangkok for the past 4 days and if we could give her a higher rating than 5 we absolutely would! Ying speaks English perfectly and was completely dedicated to ensuring we had... See more

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Rated 5 out of 5 stars

Albee is our rep from Asia Highlights and we are delighted to have her help us with her insights, knowledge of the various places we want to visit and helping us keep our cost low while making the mos... See more

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Rated 5 out of 5 stars

From the moment we landed until drop off, it was a first class experience. While there were some minor inconveniences, looking back - they trivial. the whole trip was well managed and the coordinati... See more

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Rated 5 out of 5 stars

We had a fantastic holiday, visiting Tokyo, Hakone, Kyoto, Nara and Osaka. Very busy itinerary, but saw some amazing sights, including temples, shrines and of course the cherry blossom. Our guides Sar... See more

Rated 5 out of 5 stars

We have just spent the two most sensational days in Hanoi yesterday at the Ning Binh day tour. Our driver was an expert and made us feel safe at all times. Our guide was kind, knowledgeable and flexib... See more

Rated 5 out of 5 stars

Our full day tour in Hanoi with Mr Kim was amazing. He took us too all of key spots Museum Of History, Mausoleum of Ho Chi Minh, One Pillar Pagoda, cycle ride tour of the old quarter. Then on to a tr... See more

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Rated 5 out of 5 stars

Amazing Tour in Tokyo! What a wonderful experience we had in Tokyo with Kimura! Kimura was an amazing tour guide. He’s very informative and we learned so much about Japan and its culture. Hope every... See more

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Rated 5 out of 5 stars
Verified

Everything China Highlights promised was delivered. They were extremely responsive and very knowledgeable. Our trip to China was seamless. We are recommending them to all our friends and using their a... See more

Rated 5 out of 5 stars
Verified

Jimmy Qin was super efficient and came back with a great tour proposal just to our liking. He answered emails and what’s app messages promptly and professionally. I felt very comfortable booking m... See more

Rated 5 out of 5 stars

Jeremy is a great guide! He was with us during our time in Tokyo and Hakone. He made our trip seamless and stress-free. He was attentive and helpful with my grandmother and pleasantly answered our rep... See more

Rated 5 out of 5 stars

Kimura was really accommodating and kind. He was open to teaching us a lot on Japanese history and deeply explained the culture and mannerisms. He remained polite throughout the entire tour and never... See more

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Rated 5 out of 5 stars

Monica with Asia Highlights helped make this a memorable experience. She accommodated all my must haves and had great ideas to add to this trip. I was greeted with Jah at the airport who was our guide... See more

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Rated 5 out of 5 stars

We had a wonderful time in the two small towns and two larger cities that Asia Highlights booked for us. Kaya Han was very very helpful in booking great interactive activities that enhanced our experi... See more

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Rated 5 out of 5 stars

Albee has done an amazing job setting up our trip to Japan in November of this year. I provided a list of our dates in various places and asked for hotels and train travel for 5 weeks, sometimes for 4... See more

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Rated 5 out of 5 stars

We have had a great time so far on our first part of our Japanese trip organised by Albee. Our tour guide Jonny has been great showing us around the city of Tokyo and taking us to museums. The drivers... See more

Rated 5 out of 5 stars

Som my guide was excellent (and so was my driver Mr. Ty)! Extremely helpful and courteous 😃 Som was especially fluent in English, to my (Canadian) ears he has no discernible accent and was therefore... See more

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Rated 5 out of 5 stars

I have been using the Asiahighlights and I am completely satisfied. I have a central point of contact that is Mrs Albee that is prompt to answer any question or request and ready to guarantee you a pe... See more

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Rated 5 out of 5 stars
Verified

Albee is simply amazing. She can put a trip together with all you want to do with out questions she just does it she is the best. I would highly recommend her Karen just returned from China, Hong... See more

Rated 5 out of 5 stars
Verified

I had a great e experience with Albee the “guide” who followed us in the construction of our travel to Thailand. She has been very patient and has suggested us an itinerary custom made. We are very... See more

Rated 5 out of 5 stars

This is just the start of our journey in organizing this trip, and we appreciate the strong support so far. We look forward to evaluating your service further as we consider other destinations you off... See more

Rated 5 out of 5 stars
Verified

Claire Wong was so helpful!! Listened to what we wanted, was responsive to changes, very fast in getting us information. Super knowledgeable, polite, and professional.

Rated 5 out of 5 stars
Verified

Jimmy was very helpful in getting our tour organized. Prompt response for every question.

Rated 5 out of 5 stars

Asia Highlights put together a wonderful itinerary for us based on our specific requests. They tailored it exactly to what we wanted to see and do, and we’re always mindful of our budget. Our guide... See more

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Rated 4 out of 5 stars
Verified

Our travel consultant was very professional and accommodating with our specific requests. She also explained why certain requests may not be in our best interest and why. Only criticism was that whi... See more

Rated 5 out of 5 stars

Our tour guide Ms Mam made our Bangkok trip smoothly and comfortably. I can’t expect she escorted us to the airport ticket booth and security screening area. Highly recommend Ms Mam and her driver. We... See more

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Rated 5 out of 5 stars

My agent Jimmy Qin made the entire process quick and simple! Super fast responses, easy communication, and extremely knowledgable about the tour. He even added an extra day request after I had initial... See more

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Rated 5 out of 5 stars

Already 2nd trip with Asia Highlights. First to China and now 2 weeks in Japan. Both stunning and organized in a fantastic manner! Especially William our guide in Japan was extraordinary friendly and... See more

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Rated 5 out of 5 stars
Verified

William, our Japan guide for Kyoto, Osaka, Nara, Takayama, and Kanazawa, is superbly knowledgeable, so our every curiosity and question can be satisfied. He is capable; he is calm and easy to relate... See more

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Rated 5 out of 5 stars

In our stay in Kyoto, Singing was a very pleasant guide. She would gather our group together before every activity to give a brief explanation/ introduction then let us enjoy the activity at our leisu... See more

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Rated 5 out of 5 stars

We had the best time with asiahighlights especially with Johnny our tour guide!! From start to finish, everything was planned out so well and made things sooo easy for us. Johnny was helpful, kind, kn... See more

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Rated 5 out of 5 stars

Jeremy was our guide in Tokyo, and he made our trip seamless and completely stress-free! He was incredibly flexible with any changes we wanted to make to our plans and always adapted with a positive a... See more

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Rated 5 out of 5 stars

We stayed at Sarai Resort in Siem Reap, Cambodia. The hotel staff is friendly and the rooms are incredibly spacious. Breakfast options include a la carte with a few buffet stations- the food was delic... See more

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Rated 5 out of 5 stars

Albee put together a great itinerary and we had a smooth and enjoyable 8-day family trip to Japan. We visited Tokyo, Hakone, Kyoto and Hiroshima. Best part of Tokyo: make your own ramen and museums (N... See more

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Rated 5 out of 5 stars

My good friend recommended me my tour guide Kanha in our few days Cambodia trip . It is absolutely a smart choice . He has great knowledge about Siem Reap history and deep love of its culture. We hav... See more

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Rated 5 out of 5 stars

Thanks Alisa from Asia Highlight, organizing and planning a 3 weeks vacation in China April 2025, Its amazing sightseeing and foodies are crazy delicious. She always makes sure tour guides & drivers... See more

Company replied

What people talk about most

Staff

Customers consistently praise the staff for their exceptional qualities. Reviewers frequently describe the... See more

Holidays

Reviewers consistently praise the company for organizing seamless and memorable holiday trips, especially to... See more

Location

Customers overwhelmingly praise the choice of locations and accommodations, frequently mentioning... See more

Service

Reviewers consistently praise the service, highlighting professional and accommodating consultants who... See more

Booking process

Reviewers frequently highlight the efficiency and ease of the booking process, with many noting their... See more

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Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

At Highlights Travel (formerly Asia Highlights), we believe that the best journeys don't just take you to new places — they bring you closer to what truly matters: meaningful encounters, shared stories, and a deeper sense of place. Since 1998, we've been designing private, tailor-made trips across China, Japan, and Southeast Asia, with a focus on meaningful connection, cultural depth, and effortless travel. Our expert travel designers work one-on-one with each traveler, while our trusted local hosts open doors to authentic, personal experiences. With over 10,000 reviews and an outstanding 98.8% 5-star rating on platforms, our travelers consistently return with more than memories — they return with a deeper understanding. Our current journeys on Highlights Travel website focus on Southeast and South Asia, where vibrant cultures and meaningful moments await. Interested in China or Japan? Discover more curated journeys at China Highlights and Japan Highlights — part of the Highlights Travel family.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star


Rated 5 out of 5 stars
Verified

Our guide Ying was wonderful

Our guide Ying was wonderful! We experienced awesome food tastings at the night market as well as the Fliating market. Really enjoyed the Railway market and seeing a part of Bangkok we had never seen before!

29 November 2025
Rated 4 out of 5 stars
Verified

Our travel consultant was very attentive and accommodating..

Our travel consultant was very professional and accommodating with our specific requests. She also explained why certain requests may not be in our best interest and why.
Only criticism was that while on company business responses were on hold until she returned (however, we did understand this with an out of office email.)

19 November 2025
Rated 5 out of 5 stars
Verified

Totally reliable

Totally reliable. Superb staff who understand what you want to see and do, plan an itinerary to suit, and then are more than happy to tweak things. Wouldn’t use anyone else for Asian holidays.

21 November 2025
Rated 5 out of 5 stars
Verified

Albee is simply amazing

Albee is simply amazing. She can put a trip together with all you want to do with out questions she just does it she is the best. I would highly recommend her

Karen
just returned from China, Hongkong and Vietnam.Also just booked my third trip through her to Japan and back to Vietnam. Thank you Albee 💗

5 November 2025
Rated 5 out of 5 stars
Verified

Vietnam, Cambodia and Thailand with Highlights Travel

Some friends and I did a trip with Highlights Travel in February 2025, and it was the best trip we’ve ever taken. As a result, I just booked another trip with Highlights Travel. Pricing was fair and I would say a good value for what we received. They performed well on their arrangements and guides, and our agent, Jason Li, was helpful throughout the trip. I have no reservations, recommending Highlights Travel.

31 October 2025
Rated 5 out of 5 stars
Verified

Everything China Highlights promised…

Everything China Highlights promised was delivered. They were extremely responsive and very knowledgeable. Our trip to China was seamless. We are recommending them to all our friends and using their affiliate for a few day in Mumbai.

21 October 2025
Rated 5 out of 5 stars
Verified

Terrific experience working with Highlights Travel

We worked with Jimmy for a Japan cherry blossom tour in the spring of 2026. He has been fantastic! Professional, knowledgable, and quick to respond to all of our questions both via email and on phone calls. We highly recommend Highlights Travel and are so excited that all the details of our upcoming trip were handled so well.

20 October 2025
Rated 5 out of 5 stars
Verified

I had a great e experience with Albee…

I had a great e experience with Albee the “guide” who followed us in the construction of our travel to Thailand. She has been very patient and has suggested us an itinerary custom made.
We are very happy and we look forward to leave for Thailand!!!

9 October 2025

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