I can't say enough good things about our trip to Europe this past fall. It had been quite some time since my wife and I traveled abroad, and we were looking forward to making up for lost time. Being... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
We had an amazing experience in Morocco. The services provided by Kensington were fantastic. We informed Moe Sami what we wanted to see and do and he delivered. He answered any questions we had. Our d... See more
Company replied
Tamara put together the most amazing African Safari in Kenya. The Kensington team in Kenya were top notch, they thought of everything. It was the best adventure we have ever experienced. We were treat... See more
Company replied
Moe Sami made my experience more than amazing. He was on top of every detail, always responded to my many requests and emails promptly and even did 2 conference calls with my clients who had many que... See more
Company replied
Verified
Fantastic experience from start to finish. Lin the travel professional who worked with us was very interactive and really did his best to understand and set up the travel experience we wanted. Also h... See more
Company replied
Sara Venticinque with Kensington Tours has once again made me look like the superstar travel goddess my clients believe I am. Truly—no request is too big, too small, or too beautifully random for... See more
Company replied
My experience in Portugal was absolutely over the top! Every single detail was taken care of from start to finish — Kensington truly has a way of making you feel incredibly special. This was a true... See more
Company replied
Invited
They put together a totally customized tour for us. It was based on our interests and time frame. Excellent hotels, personal guides and day tours with plenty of time to wander on our own. The local gu... See more
Company replied
Verified
The tour itself was very well planned and provided a diverse experience and understanding of Ireland. Our driver could not have been better! He was entertaining, knowledgeable and enthusiastic about... See more
Company replied
Verified
We had a wonderful experience because we clearly communicated our wants and needs, and the team at Kensington listened attentively. They paid close attention to detail and double-checked everything wi... See more
Company replied
Our travel agent, Ms Namita Mittal from Kensington Tours was fantastic! She listened to our requests ( multiple times with multiple changes) and designed a fantastic 2 week itinerary in Italy. We tr... See more
Company replied
Verified
Our 22 day tour of Spain and Portugal was our first trip using a tour company. We travel frequently and normally plan our trips ourselves. This experience has been so enjoyable for us. Our travel plan... See more
Company replied
My experience with Kensington Tours from start to finish was exemplary. My Destination Expert, Dev Jai, was very accommodating and quick to respond for any queries in booking our Golden Triangle trip... See more
Company replied
Cally Brandt from Kennsington tours did a fantastic job putting together our trip out West. There were many stops with various arrangements made in each place and everything was executed perfectly.... See more
Company replied
Firstly we have to compliment Sahar Shah for developing a beautiful itinerary for us for our trip to Spain. She listened very carefully to all our requests and checked all the boxes. Our indivi... See more
Company replied
Verified
We loved going to Bali and Bhutan and Komodo is. One of the best parts with traveling with Kensington was having a guide and driver who picked us up at the Airport. We had a planned itinerary for ever... See more
Company replied
We had wonderful transfer hosts. Our curator, Fabio at the Museum in Lima was so knowledgeable about Peruvian history. He explained everything in passionate detail. Our next tour guide, Gonzalo w... See more
Company replied
Sahar helped plan a great trip to the Azores and mainland Portugal for me on short notice (within a month) and the team at Kensington made the trip seamless. There was an unexpected issue with my tra... See more
Company replied
My wife and I recently travelled to Nepal with Kensington Tours. Our trip lasted two weeks, and involved staying at six different hotels and taking five internal flights. The destination expert who he... See more
Company replied
Katie Rose helped us plan a wonderful literary tour of England. She had great ideas, listened to our thoughts, and coordinated everything to make a beautiful trip. The hotels were all lovely, local, a... See more
Company replied
The guides for sure. We worked with Sunita Singh to plan the tour. She did an excellent job pulling everything together for us. She booked us into wonderful hotels in each city and made sure our i... See more
Company replied
Sahar Shah at Kensington Tours is the VERY BEST agent I have EVER worked with at ANY tour company. Every facet of the Portugal trip she planned for my clients in September was flawless. My clients... See more
Company replied
Our visit to Prague was wonderful! It was so easy to walk to sites, restaurants, and beautiful historical landmarks. Our tour guide, Radeon, was amazing, thoughtful, and kind with our tours and his kn... See more
Company replied
From the moment we arrived to the airport, we had constant communication with our guides. All of the transportation and excursions was top notch. We had the local guide touch base with us throughout... See more
Company replied
My wife and I have traveled the world and have used many of the well known high end travel companies and agencies. Without a doubt, Kensington is head and shoulders above the others and Adam Lewis of... See more
Company replied
Kensington tours (especially Kimberly D'Aoust) gave us a spectacular trip! Kimberly listened to our idea of a perfect trip to Norway and planned it out day by day for us. The transportation was sea... See more
Company replied
Verified
We were busy every day and everything went like clockwork. It was a thorough exploration of Australia, a unique and beautiful country. A well planned trip. Kensington has done well for us again.
Company replied
Verified
The guides were amazing. The day trips were great. The accommodation were fantastic. The trip planner was awesome. The food was tremendous. The drivers were super.
Company replied
Verified
We had a great trip with Kensington Tours. Cristina Sinopoli did a fantastic job of working diligently with us, to plan and create an Italian adventure we will never forget. Nothing was overlooked, f... See more
Company replied
Verified
Everything was so well planned! Our tour guides, Chris John, and Victoria were wonderful and knowledgeable ! Such a pleasure to spend time with them. Everything, including the hotels, Clermont Victori... See more
Company replied
I wanted to express my thanks and appreciation for the work that our Travel Agents, Jane Twinney and Kirk Pearson did to make our trip to Croatia a memorable experience. I will highly recommend Ke... See more
Company replied
We just returned from an 11-day trip to Bhutan and Nepal. What a fantastic experience! Sunita was an outstanding resource and made everything about planning the trip so seamless and professional. Ke... See more
Company replied
Kensington travel is the way to do it. They set up EVERYTHING for us and it was a seamless travel experience. The hotels/guides/drivers were top notch and they still made sure our trip was affordable.... See more
Company replied
We had an amazing trip to southern Spain thanks to Sahar Shah, our Kensington agent. She was exceptional! It took almost 10 months to plan the trip. Sahar listened carefully to what we wanted and piv... See more
Company replied
We traveled to Ireland with the expert help of Roisin Farrell. Roisin is very familiar with Ireland and steered us in the right direction for the entire trip. We had never been there before. She caref... See more
Company replied
Verified
I wanted to go to Tallinn because I'd spent a day there on a Baltic Cruise and wanted to see more, and I wanted to go to Riga because I'd never been. I'm really glad I went to both cities. Kensington... See more
Company replied
From beginning to end, our trip was amazing! After an initial conversation our agent, Megan Harvey, delivered a tour which was completely tailored to our interests and flawlessly executed.... See more
Company replied
Emma Dunkinson and her team planned the most amazing adventure for our group of six . She was in constant contact with me (I was the main point person for our friends). Emma was knowledgeable and... See more
Company replied
Just getting back from a 9 day trip to Scotland that was planned with Roisin! As someone who enjoys traveling, but hates planning, Kensington was a guiding light for me. Roisin was so knowledgeable an... See more
Company replied
As a travel advisor, I know I can count on the support I receive from Kensington. My Destination Expert, Jane, even reached out this weekend to check in on how a simple pre-cruise trip was going for... See more
Company replied
We had been saving for a trip to Scotland since 2019. Covid stopped the first attempt. But we picked up our planning again last year. I quickly began getting stressed out with all of the logistics.... See more
Company replied
Kristi Bejczak helps make dreams come true. She assisted us with the planning of our Milestone celebration trips to London and Paris from start to finish. She provided guidance in ensuring required do... See more
Company replied
Huge thanks to Sepideh Mohseni and Kensington for the epic travel package to Madeira( the Hawaii of Europe)! From start to finish our journey to reflect and connect to our origins was flawless. Highly... See more
Company replied
I had an extra week to tack onto a work trip to India, and wanted to see the sights in Northern India with my wife. I had no time to plan so contacted Kensington. I worked with a gentleman nam... See more
Company replied
Our local guide in Central Vietnam, Terry (Buu) as well as his driver, were amazing. Terry was so knowledgeable and he made the trip so much fun. We will highly recommend him to friends visiting Vietn... See more
Company replied
I always dreamed of going to the Swiss Alps and Lake Como. When I started to look at flights, accommmodations & transportation the whole planning of trip felt heavy and daunting. I did not want to mak... See more
Company replied
Verified
Farzana was great in helping set up a good itinerary and keeping in touch with us. Our country guide - Hatice - was excellent. Very knowledgeable and personable.
Company replied
Amazing experience. The coordination and attention to detail was amazing. We had the time to enjoy every minute of our trip without having to worry about organizing anything. Everyone involved was f... See more
Company replied
Our experience with Kensington Tours was absolutely exceptional from start to finish. Every single detail was handled with impeccable precision — not one thing was missed. Our accommodations exceede... See more
Company replied
Our destination expert (Jordan) was fantastic! She planned a perfect itinerary and communicated clearly every step of the process. Everything went smoothly before and during the trip, and we had a tre... See more
Company replied
Company details
Written by the company
Kensington is an award-winning tour operator offering tailor-made, privately guide tours to the world's most extraordinary destinations. Every itinerary is curated by a destination specialist to fit your unique travel style. In addition, Kensington offers cruise, villa and yacht-based travel experiences perfectly designed for you - and complete with the peace of mind that comes with 24/7 support worldwide.
Contact info
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Magic in Morocco
We cannot stop talking about the incredible adventure we just experienced as a result of the excellent planning and execution of our Morocco itinerary prepared by Moe and Gopal and brilliantly executed by Zouhair and Ahmed during our week together. Our agenda was very thoughtfully planned taking into consideration our expressed preferences and offering many alternative options from which to choose. Our companion and guide Zouhair was exceptional. He set a great tone for the trip encouraging us to explore as much as possible and pacing the excursions to best match our interests. We all felt as if we were traveling with a very good friend who is extremely knowledgeable, a terrific storyteller and very interested in sharing all there is to learn about his country and culture. He took care of all of our needs - exceeding our expectations every day. We'd also like to compliment Ahmed our driver - we felt very safe in his care and were very appreciative of his timeliness and courtesy. I can honestly say that other than wishing our trip did not have to come to an end, there is nothing we would change. We are already thinking about planning our next adventure with Kensington!
23 November 2025
Unprompted review
Verified
Bridget
Bridget, our travel consultant, was excellent. Her attention to detail, her suggestions for all aspects of our travel plans were awesome. She really listened to what we wanted and was able to work within our budget.
25 October 2025
Absolutely excellent trip
Absolutely excellent trip. The guides were phenomenal, very knowledgeable & personable.
7 December 2025
Unprompted review
Impeccable service
From start to finish, it was obvious that I was working with a company (& agent: Roisin Farrell) that cares. The attention to detail was impressive, such as receiving a phone call to review all travel documents together with lots of helpful hints. I will certainly be working with Kensington Tours in the future.
27 November 2025
Unprompted review
Family trip to Egypt
We had a family trip to Egypt. My mom, 92 years old, and two of my brothers and their partners, along with my husband and me. We were met by the Kensington rep at the airport and from that moment everything was perfect. Our guide in Cairo, Hala, was exceptional. Outgoing, friendly and treated us like family. In Luxor we again met the Kensington rep at the airport and were taken to our dahabiya where we were treated like royalty. The crew was wonderful and our guide for the week, Yasser, was brilliant. Incredible history and sights and enough photos to keep me busy for quite a while. I cannot express how truly grateful we are for how well this trip was organized.
9 November 2025
Unprompted review
Reply from Kensington
Dear Patricia,
Thank you very much for taking the time to write us a review for your family trip to Egypt! It is so special to get that time altogether in such a significant destination. We are so happy to read that everything went smoothly and perfectly. We are mutually grateful for you choosing us. We hope to be able to connect with you again in the future!
Sincerely,
-The Team at Kensington
Portugal was a total delight: Thanks You Sahar Shah.
This was our best trip as a family with our 2 sons and their significant others. Our experiences were totally what we had hoped for as we planned this vacation.
This was totally due to our Kernsington Travel planner: SAHAR SHAH.
Sahar couild have almost been on the trip with us. She took care of every detail and was able to work with an outstanding ground team every stop of the way.
We wish we could always work with Sahar on all our future travel plans with Kensington in the future!
10 October 2025
Unprompted review
Reply from Kensington
Dear Allan,
We are so excited to read your glowing review for your Kensington trip and most especially Sahar. It is great to hear that every step of the way was taken care of, just as we plan for all of our clients. Our on-the-ground teams are carefully chosen and worked closely with. We are so happy you enjoyed your entire experience. We look forward to connecting for future family trips!
Sincerely,
-The Team at Kensington
I can't say enough good things about Kensington
I can't say enough good things about our trip to Europe this past fall. It had been quite some time since my wife and I traveled abroad, and we were looking forward to making up for lost time. Being our first trip as a retired couple, we were looking for extraordinary experiences, and Kenington delivered with excellent planning and execution. Our travel specialist, Roisin Ferrell, was especially helpful in planning our trip by listening to our desires and designing the ideal mix of activities and free time. The hotels and services selected by Roisin were first-class and well researched. And during our travels, Roisin was in contact with us, offering help if needed. We would definitely recommend Kensington and look forward to working with Ms. Ferrell again.
12 October 2025
Unprompted review
Reply from Kensington
Dear Jeffrey,
Thank you so much for submitting your review. It is wonderful to hear that your first trip abroad in a while made up for lost time! We are so happy the trip exceeded your expectations. Thank you also for your great review for Roisin. We certainly look forward to assisting you with another exciting adventure soon.
Sincerely,
-The Team at Kensington
Firstly we have to compliment Sahar…
Firstly we have to compliment Sahar Shah for developing a beautiful itinerary for us for our trip to Spain. She listened very carefully to all our requests and checked all the boxes.
Our individual tour guides were very knowledgeable and obliging- except for the one in Seville.
The trip went seamlessly and we arrived everywhere with our drivers always waiting for us.
We saw all the highlights everywhere and we did interesting and fun experiences like our cooking class in Madrid, winetasting, tile making in Seville and hiking in Ronda.
An exceptional experience.
The only drawback was our hotel in Seville- La Juderia. This was a maize of tunnels and definitely gave us the feeling of hiding in caves during the Spanish Inquisition- our trip was focused on the Jewish experience- but the hotel was definitely not up to our expectations in comparison to the other hotels we stayed in. Would never recommend this especially for retired people.
Thank you for a trip to remember forever
12 October 2025
Unprompted review
Reply from Kensington
Hi Harvey,
Thank you so much for sharing such a thoughtful review. We’re delighted to hear that Sahar crafted an itinerary that matched your hopes so closely, and that her care and attention made such a meaningful difference to your journey through Spain.
It’s wonderful to know that your guides, drivers, and experiences, from cooking in Madrid to wine tasting, tile making, and hiking in Ronda, all came together to create an exceptional and memorable trip. Delivering seamless travel and authentic, enriching experiences is exactly what we strive for.
At the same time, we sincerely appreciate your feedback regarding your stay at La Judería in Seville. Your insight is invaluable, and we will review this carefully with our hotel partners to ensure we make the best possible recommendations for future travelers, especially for those seeking comfort and ease of navigation.
Thank you again for trusting us with such a meaningful journey and for sharing your experience. We are honored to have been part of a trip you will remember forever and would be delighted to welcome you on another Kensington adventure in the future.
_ The Team at Kensington
Reply from Kensington
Hi Adil,
We’re delighted to hear that everything was well organized and delivered exactly as promised. Knowing that your experience matched your expectations so smoothly means a great deal to us.
We appreciate you traveling with Kensington and hope to have the pleasure of planning your next journey.
_ The Team at Kensington
Verified
Amazing trip in Vietnam
The guides were amazing. The day trips were great. The accommodation were fantastic. The trip planner was awesome. The food was tremendous. The drivers were super.
21 November 2025
Reply from Kensington
Hi Paul,
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that you enjoyed your guides, day trips, accommodations, and drivers , and that your trip planner and the food made such a great impression as well.
It was our pleasure to help craft your journey to Vietnam, and knowing that every part of your experience came together so beautifully means the world to us. We look forward to welcoming you on another unforgettable adventure soon.
_The Team at Kensington
Verified
Stress free trip
We had a wonderful experience because we clearly communicated our wants and needs, and the team at Kensington listened attentively. They paid close attention to detail and double-checked everything with us and with local contacts at our destinations. It was worth every penny!
25 November 2025
Reply from Kensington
Dear Catherine,
Thank you so much for your review. Our main focus is to tailor your experience to your needs, and we are delighted to hear that you received that in full! We hope we can plan for you again in the future wherever your heart is pulled to!
Sincerely,
The Team at Kensington
Verified
Our 22 day tour of Spain and Portugal…
Our 22 day tour of Spain and Portugal was our first trip using a tour company. We travel frequently and normally plan our trips ourselves. This experience has been so enjoyable for us. Our travel planner, Sama, took the time to understand what we would enjoy from cultural experiences to adventure/active experiences. Sama also asked what our favorite accommodations would look like. She based our itinerary from our feedback. She was open to changes that we recommended and we received responses in a timely manner. We loved our trip and the variety of excursions. The hotels were centrally located and perfectly fit our requests. I think moving forward with Sama can only grow our travel experiences as we can now discuss our favorite excursions and hotels and locations to help her get to know us more and more as we travel the world together. I would recommend Kensington to anyone inquiring about hiring a travel agency.
25 November 2025
Reply from Kensington
Dear Trudy,
Thank you for taking the time to share your wonderful review. It’s great to hear that your first experience working with a tour company—and with Sama—hit the mark for you. She’ll be glad to know her attention to your style of travel, pace, and accommodation preferences made a real difference. We’re also glad the mix of excursions and centrally located hotels worked as planned. We appreciate your trust, and we look forward to helping you refine and expand future trips as we continue to learn what you enjoy most. Safe travels, and thank you for recommending us.
-The Team at Kensington
Morocco dream come true
We had an amazing experience in Morocco. The services provided by Kensington were fantastic. We informed Moe Sami what we wanted to see and do and he delivered. He answered any questions we had. Our driver Omar was professional and happy even though he didn’t speak English well. Our guide Nabil was very knowledgeable as he was from Marrakech. He explained and took us to the most beautiful places. We will definitely consider using Kensington again!
9 November 2025
Unprompted review
Reply from Kensington
Hello Abigail,
Thank you for sharing your experience. We are delighted to hear that your journey through Morocco was everything you hoped for. It is wonderful that Moe helped plan the trip exactly as you envisioned and that Omar and Nabil made your travels both comfortable and memorable. We are so glad their professionalism and local knowledge added so much to your time in the country.
We truly appreciate your kind words and look forward to helping you plan your next adventure.
Warm regards,
The Team at Kensington Tours
Reply from Kensington
Hello Manzi,
Thank you for reaching out. We are sorry to hear that your experience did not meet your expectations. As we are unable to locate your information in our system, we would appreciate the opportunity to understand your concerns more clearly and see how we can help.
Please feel free to contact us directly so a member of our team can assist you.
Kind regards,
The Team at Kensington Tours
My experience with Kensington Tours…
My experience with Kensington Tours from start to finish was exemplary. My Destination Expert, Dev Jai, was very accommodating and quick to respond for any queries in booking our Golden Triangle trip to India. The guides in each of the cities were very knowledgeable and the driver was excellent in navigating the chaotic roads. In each of the cities, a Kensington rep checked in with our group to ensure everything was fine. Highly recommend Kensington!
8 November 2025
Unprompted review
Reply from Kensington
Hello Ellie,
Thank you for sharing your experience. We are so pleased to hear that your Golden Triangle trip to India was exemplary from start to finish. It is wonderful that Dev Jai provided such attentive support during the planning process and that your guides and driver made each city both informative and comfortable to explore. We are also glad to know that our local representatives checked in along the way to ensure everything was going smoothly.
We truly appreciate your recommendation and look forward to helping you plan your next journey.
Warm regards,
The Team at Kensington Tours
Verified
Touring Ireland
The tour itself was very well planned and provided a diverse experience and understanding of Ireland. Our driver could not have been better! He was entertaining, knowledgeable and enthusiastic about his country, which was a great contribution to how much we enjoyed our trip. The Dublin hotel could not have been better, so we were perhaps spoiled by the time we reached our Galway hotel, which had excellent amenities and great food, but the rooms just lacked some of the qualities of the Dublin hotel. All sites we visited were easily accessed through the excellent planning and details provided by Kensington.
2 November 2025
Reply from Kensington
Hello Rhodri,
Thank you for sharing your experience. We are delighted to hear that your tour of Ireland was so well planned and that your driver helped bring the journey to life with his knowledge, enthusiasm, and hospitality. It is wonderful that the itinerary offered a diverse and memorable look at the country. We also appreciate your note on the hotels and are glad to hear that both provided enjoyable stays, even with different styles and qualities.
We truly value your feedback and are pleased that the planning and details helped make each site easy to access and enjoy. We look forward to helping you plan your next adventure.
Warm regards,
The Team at Kensington Tours
Verified
Fantastic experience from start to…
Fantastic experience from start to finish. Lin the travel professional who worked with us was very interactive and really did his best to understand and set up the travel experience we wanted. Also helped us make changes.
The driver and guide were great. A++ experience, will definitely use Kensington again.
14 November 2025
Reply from Kensington
Hello Jay,
Thank you for sharing your feedback. We are so pleased to hear that your experience was fantastic from beginning to end. It is wonderful that Lin took the time to understand your preferences and helped create the travel experience you were looking for, including any changes along the way. We are also glad to know that your driver and guide made your journey even more enjoyable.
We truly appreciate your kind words and look forward to helping you plan your next adventure.
Warm regards,
The Team at Kensington Tours
Amazing trip to Kenya
Tamara put together the most amazing African Safari in Kenya. The Kensington team in Kenya were top notch, they thought of everything. It was the best adventure we have ever experienced. We were treated like VIPs from beginning to end. Every detail was looked after, all transport was seamless, every Elewana camp was beautiful, the staff were fantastic. I would highly recommend Tamara and the Kensington team. 5 star all the way!
6 November 2025
Unprompted review
Reply from Kensington
Hello Nadine,
Thank you for sharing your wonderful feedback. We are thrilled to hear that Tamara created such an unforgettable safari experience for you in Kenya and that our team on the ground made you feel like VIPs throughout your journey. It is fantastic to know that every detail, from the seamless transportation to the beautiful Elewana camps and their incredible staff, helped make this your best adventure yet.
We truly appreciate your kind words and your recommendation. We look forward to helping you plan your next extraordinary journey.
Warm regards,
The Team at Kensington Tours
All Scotland, no worries
We had been saving for a trip to Scotland since 2019. Covid stopped the first attempt. But we picked up our planning again last year. I quickly began getting stressed out with all of the logistics. I stumbled upon Kensington Tours on Facebook, I think. From the moment I initiated the communication Kristi Bejczak graciously started learning more about our vision and mapping out an itinerary. All our worries dissipated.
She thought of every detail. The hotels she selected were amazing. She had restaurant options that she already knew from other clients were wonderful. She had amazing people to meet us at every plane and train. She arranged tours that showed us so much more than we could have ever seen had we set out on our own. She took the information she got from visiting with us and translated it into a personalized trip of a lifetime. It's the best extra money I've ever invested. And I'm fairly certain I'm spoiled for any future travel. We don't get to travel regularly. So when we do, I can't have wasted time on mess ups and learning curves.
All tickets, reservations and confirmation numbers along with the detailed itinerary were gathered into our folder. All we had to do was enjoy Scotland. Additionally, I did end up using the 800 number because of a miscommunication at one of the hotels. The team at the 800 number resolved it before we were able to even get to our room.
Yes, I'll be working with Kensington Tours again.
1 November 2025
Unprompted review
Reply from Kensington
Hello Anne,
Thank you for sharing such a thoughtful and heartfelt review. We are delighted to hear that your long-awaited journey to Scotland was everything you hoped for and more. It is wonderful that Kristi took the time to truly understand your vision and turn it into a personalized trip filled with seamless logistics, memorable experiences, and exceptional service at every step.
We are also glad to know that our support team was able to resolve the hotel issue quickly so you could continue enjoying your travels without worry. Your comments mean so much to us, and we appreciate your trust after such a long planning journey.
We look forward to helping you create many more unforgettable adventures in the future.
Warm regards,
The Team at Kensington Tours
Verified
Farzana was great in helping set up a…
Farzana was great in helping set up a good itinerary and keeping in touch with us. Our country guide - Hatice - was excellent. Very knowledgeable and personable.
19 November 2025
Reply from Kensington
Hello Stephen,
Thank you for sharing your feedback. We are so glad to hear that Farzana helped create a strong itinerary for your trip and that Hatice made your experience even more memorable with her knowledge and warmth.
We truly appreciate your kind words and look forward to helping you plan your next journey.
Kind regards,
The Team at Kensington Tours
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.