KoKo Shiseido Beauté Reviews 234

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness. Consumers appreciate the personalized service, with staff members taking the time to understand individual needs and provide tailored recommendations. People highlight the staff's expertise with the products, noting that they are well-informed and able to offer valuable advice. Consumers are impressed with the quality and authenticity of the products. Reviewers appreciate the wide selection available and the quick delivery service. Many customers have been loyal to the store for years, citing the excellent customer service and rewarding shopping experience. The positive experiences extend to online orders, with consumers noting fast shipping, careful packaging, and extra gifts.

Based on these reviews

Rated 5 out of 5 stars
Verified

Going to Koko Shiseido is always fun and informative. Tina was very helpful as usual! She always shares the best products to use for your particular type of skin. Tina also lets you know of new pr... See more

Company replied

Rated 5 out of 5 stars

Tina has excellent product knowledge, and the service has always been outstanding. Items are carefully packed and shipped quickly.

Company replied

Rated 5 out of 5 stars
Verified

care about customer needs, respond quickly, and ship fast. great service!

Company replied

Rated 5 out of 5 stars
Verified

Tina is truly awesome, very accommodating and welcoming. She’s also honest and wants what’s best for you. She does not force you to buy when u don’t need it yet. Plus she gives us freebies. Love g... See more

Company replied

Rated 5 out of 5 stars
Verified

Always an awesome experience shopping here. Ladies are always accommodating and helpful. Wouldn’t shop anywhere else for my Shiseido products.

Company replied

Rated 5 out of 5 stars
Verified

I received the order promptly and was very well packaged. Thank you Tina for putting so much care.

Company replied

Rated 5 out of 5 stars
Verified

Tina has excellent product knowledge and the service has always been excellent. Items are packed carefully and shipped speedily.

Company replied

Rated 5 out of 5 stars
Verified

Tina was very helpful with her expertise. She helped me without being pushy. My visit there was productive and very informative. I will definitely be back.

Company replied

Rated 5 out of 5 stars
Verified

I’ve been using Shiseido products for a long time and I really like them. When we came to California for my husband’s job, we saw a Shiseido store and went in to check out a few products. Tina and Kok... See more

Company replied

Rated 5 out of 5 stars
Verified

Tina at Kokoshiseido always keeps me Informed of the latest promotions and she has a great record of my needs. She knows exactly when I need to replenish my repertoire.

Company replied

Rated 5 out of 5 stars
Verified

Koko Shiseido Beaute has provided excellent service to me. They ship my orders the very next day. I will continue to be their customer for a long time.

Company replied

Rated 5 out of 5 stars
Verified

I bought all the items I needed from facial cleanser to foundation. Connie was helpful and very considerate. This is my go to store for Shiseido!

Company replied

Rated 5 out of 5 stars
Verified

The owner Tina was so sweet. Her knowledge and experience of the products was fantastic. That is why I keep going back to buy from her. She and Connie are very polite.

Company replied

Rated 5 out of 5 stars

I had a wonderful experience at this cosmetics store! The products are of great quality,i found exactly what i need. Highly recommend!

Company replied

Rated 4 out of 5 stars

nice products, no bad effects on my skin whatsoever. Would have been 5 stars if they are a little bit bigger in size

Company replied

Rated 5 out of 5 stars
Verified

Very friendly & knowledgeable about their products. Highly recommend. They have the best customer service!

Company replied

Rated 5 out of 5 stars
Verified

Love the store.it always has what I am looking for plus the service is great always respectful Thank you!!!!

Company replied

Rated 5 out of 5 stars
Verified

Sales staff is always gracious and helpful. They offer great skin suggestions as well.

Company replied

Rated 5 out of 5 stars

Shipping is quick and the products are completely authentic. Buy with confidence at a great price.

Company replied

Rated 5 out of 5 stars
Verified

Been a customer for years. Their products are the best and so is their customer service. Glad to have them in my neighborhood.

Company replied

Rated 5 out of 5 stars
Verified

Koko Shiseido Team is great!They always provide the best services to the customers.

Company replied

Rated 5 out of 5 stars
Verified

Tina Ko is always helpful and friendly. She takes her time to explain the benefits of new products. Thank you TINA

Company replied

Rated 5 out of 5 stars

Absolutely stunning range of products! The quality is exceptional and I love the elegant packaging. Customer service is top-notch. Highly recommend!

Company replied

Rated 5 out of 5 stars
Verified

Tina is always so welcoming and helpful and the products are fabulous!

Company replied

Rated 5 out of 5 stars
Verified

they were very quick to deliver! And it was easy to order online. Great service!

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service! Fast and free shipping online order with extra gifts set!

Company replied

Rated 5 out of 5 stars
Verified

Everyone is so nice! Its the only place I buy my face products also for my son and daughter

Company replied

Rated 5 out of 5 stars
Verified

Best staff and products. Everyone so friendly and helpful. Thank you

Company replied

What people talk about most

Staff

Customers consistently praise the staff for their excellent service, friendliness, and helpfulness. Reviewers... See more

Product

Customers report a huge assortment of products for skin, hair, and perfumes. Reviewers appreciated the... See more

Service

Reviewers consistently praise the service, highlighting that owners and staff are accommodating, helpful, and... See more

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Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Industry

Written by the company

Established in 2003, KoKo Shiseido Beauté is an authorized retailer specializing in Shiseido and Clé de Peau Beauté skincare and makeup products. Renowned for exceptional customer service with 5-star reviews, their friendly and informative expert consultations, and customer-first happy shopping experience guide customers to achieve their desired beauty goals. Registered customers receive 5% cash credit for every purchase, in addition to free samples with every order, making KoKo Shiseido Beauté a trusted and preferred destination for Shiseido brands. It offers both convenient online and in-store shopping, with free shipping within the continental U.S. from its retail store in Torrance, California. First-time customers receive a 15% discount on their first purchase.


Contact info

4.9

Excellent

TrustScore 5 out of 5

234 reviews

5-star
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1-star


Rated 5 out of 5 stars

The legend of cosmetics with proven quality

I have been using the funds of this company for several months now and I can say with confidence that the quality is really excellent. I ordered through the official website, the delivery was fast, the packaging was neat, and the products arrived undamaged. The first thing I liked was the huge assortment. It's easy to find something to care for your skin, hair, or choose a perfume to suit your taste. The textures of creams and lotions are pleasant, they are absorbed quickly, do not leave a greasy film, and the feeling of freshness and hydration lasts a long time. The perfumes were also impressive: the durability is at the same level, the smells are saturated, correspond to the description on the website. I particularly noted a few scents that have become my daily routine and stick well throughout the day. I also liked that the products are suitable for different skin and hair types - you can choose them individually, without fear of allergies.

27 November 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The owners provided excellent service…

The owners provided excellent service and are willing to notify you when out of stock products are replenished.

4 December 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you so much, Carissa, for your thoughtful review 🙏 We are delighted you enjoyed our service. Our customers truly are like family and friends to us, and we always strive to go above and beyond. We look forward to welcoming you back to our store soon! 🌸☘️🌹

Rated 5 out of 5 stars
Verified

care about customer needs

care about customer needs, respond quickly, and ship fast. great service!

1 December 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you, Regina, for your kind words! 💕 Caring for our customers' needs is always our top priority, and your feedback motivates us to keep delivering great service. We look forward to serving you again soon!☘️🌹🍒

Rated 5 out of 5 stars
Verified

I received the order promptly and was…

I received the order promptly and was very well packaged. Thank you Tina for putting so much care.

1 December 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you, Angeline, for your kind words 🙏 We inspect and pack every order with TLC because we truly value our KoKo customers. Look forward to serving you again! 🌹🍒🌺

Rated 5 out of 5 stars
Verified
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you, Paul, for your feedback 🙏 We are happy to see our customers happy and would like to be your go-to store for Shiseido.🌺

Rated 5 out of 5 stars
Verified

I received my full order with very…

I received my full order with very little processing time.

26 November 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you so much, Alejandra, 🙏 for sharing your experience! We personally inspect, pack, and ship each order straight from our shelf to ensure zero delay during the holidays or any day of the year. Happy Holiday! 🌸

Rated 5 out of 5 stars
Verified

Shop at this location!

Always an awesome experience shopping here.
Ladies are always accommodating and helpful.
Wouldn’t shop anywhere else for my Shiseido products.

25 November 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you, Linda, so much for the love! 💕 We're thrilled to be your go-to store for Shiseido. We look forward to seeing you again soon and continuing to make your shopping experience special! 🌹🍒🌺

Rated 5 out of 5 stars

Tina has excellent product knowledge

Tina has excellent product knowledge, and the service has always been outstanding. Items are carefully packed and shipped quickly.

10 October 2025
Unprompted review
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you so much for your kind words 🙏 We pack and ship every order personally with extra TLC - Our way of showing heartfelt appreciation to our customers who shop with KoKoShiseido 🌸

Rated 5 out of 5 stars
Verified

Excellent product knowledge and service

Tina has excellent product knowledge and the service has always been excellent. Items are packed carefully and shipped speedily.

30 October 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you so much for your kind words! 🙏 My sister Conni and I personally wrap each order with lots of TLC—it means the world to hear that it shows. We’re so grateful for your support! 💕

Rated 5 out of 5 stars
Verified

Excellent customer service and product

Excellent customer service and product! Thank you, Tina!

18 October 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you so much for your feedback 🙏 I'm so glad that you were happy with my product recommendation. I look forward to seeing you again soon!💖- Tina

Rated 5 out of 5 stars
Verified

Wonderful Service

Best staff and products. Everyone so friendly and helpful. Thank you

17 October 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you for your kind words 🙏 It’s always our pleasure to serve you! We truly appreciate your loyalty and support over the past 20 years. 💖

Rated 5 out of 5 stars
Verified

Great service

Quick response, quick deliver Tina is the best!

14 October 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you for your kind words ! 🙏 We truly appreciate and take great care for every order💕- Tina

Rated 5 out of 5 stars
Verified

Everyone is so nice

Everyone is so nice! Its the only place I buy my face products also for my son and daughter

4 October 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you, Priscilla, for your kind words.🙏 We really appreciate your trust in us for over 10 years! 🌹🍒☘️

Rated 5 out of 5 stars
Verified

Experience going to Koko Shiseido!

Going to Koko Shiseido is always fun and informative. Tina was very helpful as usual! She always shares the best products to use for your particular type of skin. Tina also lets you know of new products coming out. I love going to Koko Shiseido! Tina is the best !!

4 October 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you so much for your kind words! 🙏 It is and has always been my pleasure to meet and chat with you. I am grateful for you and our friendship, which has been ongoing for over 20 years now! 💖- Tina

Rated 5 out of 5 stars
Verified

Good

Tina is kind and polite, thanks.😃

3 October 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you, Jean, for your kind words 🙏 It is always my pleasure! I really appreciate your shopping at KoKo. Thank you.🌸☘️🌹

Rated 5 out of 5 stars
Verified

Make up products

I bought all the items I needed from facial cleanser to foundation. Connie was helpful and very considerate. This is my go to store for Shiseido!

29 September 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you so much! 🙏 We’re so glad Connie took great care of you — it truly means a lot that you choose us as your go-to Shiseido store! 🌼🌸☘️

Rated 4 out of 5 stars

5 stars if

nice products, no bad effects on my skin whatsoever. Would have been 5 stars if they are a little bit bigger in size

6 September 2025
Unprompted review
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you for your feedback 🙏 I hear you, and I wish the same as we all do. As a retailer, we have no control over the specifications of Shiseido product.

Rated 5 out of 5 stars
Verified

All is good !

20 September 2025
KoKo Shiseido Beauté logo

Reply from KoKo Shiseido Beauté

Thank you, Joanne 🙏 for your kind words! We truly appreciate your loyalty and support since 2009 - We’re grateful to have you as part of the KoKo Shiseido family! 🌹🍒🌺

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