K-SWISS EU Reviews 1,654

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are generally pleased with the quality and the products, highlighting that they meet expectations for a premium product. The delivery service is often described as fast and efficient. Also, consumers appreciate the accurate information provided on the website. The prices are considered good and fair. However, experiences regarding orders are mixed. While many are satisfied, some consumers have encountered issues such as incorrect sizing, delays, or products being out of stock after the order was placed. A few reviewers reported problems with the delivery, specifically mentioning issues with the delivery company. Despite these issues, the customer service is generally responsive and helpful.

Based on these reviews

Rated 4 out of 5 stars
Verified

I ordered two pairs of shoes, which unfortunately were too small for both myself and my wife. This was a bit strange, considering we have other shoes in the same line and same size that fit perfectly.... See more

Rated 4 out of 5 stars
Verified

Great company, and comfortable trainers. Their delivery partners in Spain (SEUR) leave a lot to be desired, they don't attempt delivery and just send it to a pick up point, forcing you to take time o... See more

Rated 5 out of 5 stars
Verified

All the process has been very smooth with a clear communication throughout. Shoes arrived in time and quality is as expected for a premium product. I used them only for 1 match and probably they nee... See more

Rated 5 out of 5 stars
Verified

I've had excellent experience with customer service and buying.They were very helpful and fast to answer all questions. I bought K-Swiss SI-18 Rival and they fit perfectly and I love their style.

Rated 2 out of 5 stars
Verified

I previously bought HYPERCOURT EXPRESS 2 shoes size 39, which fit perfectly, so I ordered Ultrashot 3 in the same size. They were too small, sizing is not consistent between the different styles.

Company replied

Rated 5 out of 5 stars
Verified

Comfortable petit size tennis shoes. I ordered size 37 and they fit great to my petit foot (usually size 36/37). The size is a bit smaller than usual, so you might want to order one size up. The ship... See more

Rated 2 out of 5 stars
Verified

Good day These are not the first sneakers I buy. Previously, I bought them on the McLaren website. Everything was great. I understood the value for money and was thrilled that the item was worth the m... See more

Company replied

Rated 3 out of 5 stars
Verified

DPD refuted the good address and then K-swiss changed it to a wrong address, without informing us. They took no responsibility for this stupidity. I had to notice DPD at this wrong front door, to get... See more

Rated 2 out of 5 stars
Verified

Shipment delivered in 8 days in spite of 2-3 promised. I was forced to buy different shoes to play a tournament.

Company replied

Rated 5 out of 5 stars
Verified

K-Swiss are the best shoes for me. Sometimes i look for other shoes, but every time i come back to K-Swiss: extremely good fit. Enough space for mij shoelaces en the shoes are very firm. Also mostly... See more

Rated 5 out of 5 stars
Verified

The experience was very good. I've been wearing KSwiss tennis shoes forever. Don't buy any others.

Rated 2 out of 5 stars
Verified

Shoe size way too big. No free return. If return would have been free, I would have ordered another K-Swiss size. But now I ended choosing other brand with free return policy.

Rated 5 out of 5 stars
Verified

Fast delivery, great shoes. Except winters and sandals i wear only K-Swiss shoes

Rated 5 out of 5 stars
Verified

Products from Kswiss are excellent. Best quality. Keep doing like that in future.

Rated 5 out of 5 stars
Verified

Everything was fine. Communication was clear, shipping was fast and packaging was good.

Rated 5 out of 5 stars
Verified

My only problem was tracking the parcel, which didn't really worked, but writing to client support I had an immediate respond and everything was arranged

Rated 5 out of 5 stars
Verified

Quick and transparent deliverance. Problems with DPD. No full transparency, no full information about the whereabouts of the package!

Rated 5 out of 5 stars
Verified

Much more improved service. Recommendable! Good job you people

Rated 2 out of 5 stars
Verified

After 5 days of my order they tell me that the product is not in stock while it was on the site..luckily a refund was made.

Rated 5 out of 5 stars
Verified

purchase process and delivery went all fine. free international delivery (within eu) above relatively low amount - this is nice.

Rated 5 out of 5 stars
Verified

The information on the website was accurate. The product was delivered quick and perfect.

Rated 2 out of 5 stars
Verified

Never received the goods. But customer service was quick and helpful.

Company replied

Rated 5 out of 5 stars
Verified

There are no comments on the work of the store. They even put the gift in a box. The fact that the purchase was sent on 30.05, and I received it only on 12.06, is not the store's fault. This is how DP... See more

Rated 5 out of 5 stars
Verified

All Good, No, Problems, Content with delivery and Product.

Rated 5 out of 5 stars
Verified

I liked the shoe and ordered it, the shoe we ordered arrived early and was a comfortable shoe.

Rated 5 out of 5 stars
Verified

great service, quick, trustfull, good quality of the shoes !

Rated 5 out of 5 stars
Verified

Imprssive delivery time (before STA); and excelent sneakers finish lent and leather quality , as usual in K-SWISS

Rated 5 out of 5 stars
Verified

Happy with the shoes but our a christmas present so will update if they are happy

Rated 5 out of 5 stars
Verified

Fast service and great product Would have no hesitations in recommending

Rated 3 out of 5 stars
Verified

good produkt 5/5 * bad delivery 1/5 * rating site in french 2/5 * the delivery was delayed by 2-3 days. the shipping label was printed incorrectly so that the parcel shop would not hand over... See more

Rated 5 out of 5 stars
Verified

Excellent quality at a good price. Very good packaging and delivery.

Rated 5 out of 5 stars
Verified

Fast delivery and a great product! fits like a glove. first time in town and no blisters or nothing.

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Company details

  1. Shoe Store
  2. Activewear Store
  3. Tennis Store

About K-SWISS EU

Written by the company

K-SWISS, an american heritage tennis brand

Since 1966 🌴👟🎾
#PLAYERSKNOW

Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.

OWN THE COURT

From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.

CELEBRATING LIFESTYLE PLAYERS

K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.

Explore Our Timeline

Discover K-SWISS products

Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS

You have questions regarding our products? An inquiry about your order?
Contact our Customer Service


K-SWISS EU

K-SWISS

Written by the company

ON & OFF THE COURT

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

£170 and the lettering is wonky

£170 and they can't even put the lettering straight. McLaren shouldn't be allowing K-swiss to put there name on these trainers. Probably get better quality in China

3 September 2025
Unprompted review
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

Thank you for taking the time to share your feedback. We are sorry to hear that your pair did not meet your expectations in terms of finishing quality. Our products go through strict quality controls, but occasionally a manufacturing defect can occur, and we completely understand your disappointment.

We kindly invite you to contact our customer service team with photos of the product you received. This will allow us to review your case and find the best solution together

Please be assured that we take your comments seriously and will share them with our quality team to continuously improve our products.

Thank you again for your feedback.

Best regards,
The K-Swiss Team

Rated 1 out of 5 stars
Verified

Package got lost

Package got lost. Never arrived at my adress

4 August 2025
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

We are very sorry to hear that your package has not arrived. Please be assured that we have already opened a claim with the carrier to investigate this issue.

We sincerely apologize for the inconvenience and will keep you updated as soon as we receive feedback from the transporter.

Best regards,
KSwiss Team

Rated 1 out of 5 stars
Verified

Worst shopping experience ever

Worst shopping experience ever. No sending back label - the description to send back was missing key informations and had some failures in it. The service team agreed to that. Deadlines of two days were set - also a failure of the system. I should pay a package to france - if I buy at the smallest polish shop - I have a send back label directly in the package. Never again kswiss and will always rate you with a star. I decided to keep your ugly shoes and will try to use them. I should expect a sorry and a full refund. Never again - just try to forget it

7 August 2025
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

We are truly sorry to read about your disappointing experience. We sincerely apologize for the confusion regarding the return process and the missing information in the instructions provided. We fully understand your frustration and regret that this has negatively impacted your experience with us.

As discussed by email our team has already acknowledged the issue and we are working to improve our return process to ensure it is clearer and more convenient in the future. Please accept our apologies once again.

Kind regards,
Kswiss Team

Rated 2 out of 5 stars
Verified

Shipment delivered in 8 days in spite…

Shipment delivered in 8 days in spite of 2-3 promised.
I was forced to buy different shoes to play a tournament.

4 August 2025
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

We are very sorry that your order did not arrive within the promised timeframe. We completely understand how frustrating this must have been, especially when you needed the shoes for a tournament.

Please be assured that we are continuously working with our shipping partners to improve delivery times and avoid such delays in the future. We sincerely apologize for the inconvenience caused.

Kind regards,
Kswiss Team

Rated 5 out of 5 stars
Verified

Comfortable petit size tennis shoes

Comfortable petit size tennis shoes. I ordered size 37 and they fit great to my petit foot (usually size 36/37). The size is a bit smaller than usual, so you might want to order one size up.
The shipment arrived in a week and half from the order to the Nordics.

18 July 2025
Rated 1 out of 5 stars
Verified

Unreliable and unreachable customer service

Customer service was very much below expectations. They cannot be reached for urgent issue. Links on the website and in confirmation email to reach customer service are not correct. Phone not answered. Email only answered after long period and not to the point (no answer to the question)

24 July 2025
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

We are very sorry to hear about your experience and apologize for the difficulties you encountered. Please know that we are continuously working to improve our customer service and processes.

Best regards,
Kswiss Team

Rated 1 out of 5 stars
Verified

I ordered size 42.5 and they delivered…

I ordered size 42.5 and they delivered size 41
Nevertheless they charge 5,- Euro for Return shipping
I contacted Customer Service through the Website and Never heard back
Will Never Order there again

24 July 2025
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

I am sorry for the inconvenience, we received your email on august 13th and my colleague replied to you on the same day that the return is still on its way and we'll refund your order and return fes once it will arrive at the warehouse.

Best regards,
Kswiss team

Rated 1 out of 5 stars

DO NOT BUY FROM HERE

Absolutely appalling experience.

Ordering online is easy and you are given a reasonable delivery estimate.

Then you wait and wait. Then you try to use the links on your email, none of them work except for tracking your parcel which I guess is the reason (like me) you tried all options on the email.

Then you are put in touch with an automated messaging service that is only available in French.

Once your parcel arrives in the UK it’s in the hands of FedEx. You’ll be given a delivery date and it won’t arrive on that day.

Then you’ll most likely miss the time they do try to deliver and then your parcel is sent back to France and you’ll have a hard time getting a refund.

My advice? DO NOT ORDER

5 August 2025
Unprompted review
K-SWISS EU logo

Reply from K-SWISS EU

Hello,

We are very sorry to hear about your experience and sincerely apologize for the frustration caused. We understand how inconvenient this situation must have been for you.

If you still have any issues with your order or need assistance, please contact us directly by email at hello@ksgb.com, and we will do our best to resolve the matter quickly as we can't find your order without your order number.

Thank you for your feedback, which helps us improve our service.

Kind regards,
Kswiss Team

Rated 5 out of 5 stars
Verified

The perfect fit!!!

K-Swiss are the best shoes for me. Sometimes i look for other shoes, but every time i come back to K-Swiss: extremely good fit. Enough space for mij shoelaces en the shoes are very firm. Also mostly they look great!
So i recommend K-Swiss for the perfect fit. Have fun with your sport or walking in your life 😃

21 July 2025

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