I ordered two pairs of shoes, which unfortunately were too small for both myself and my wife. This was a bit strange, considering we have other shoes in the same line and same size that fit perfectly.... See more
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Company details
About K-SWISS EU
Written by the company
K-SWISS, an american heritage tennis brand
Since 1966 🌴👟🎾
#PLAYERSKNOW
Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.
OWN THE COURT
From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.
CELEBRATING LIFESTYLE PLAYERS
K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.
Discover K-SWISS products
Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS
You have questions regarding our products? An inquiry about your order?
Contact our Customer Service

K-SWISS
Written by the company

- ON & OFF THE COURT
Contact info
France
- hello@ksgb.eu
- kswiss.eu
Replied to 47% of negative reviews
Typically replies within 2 weeks
I am satisfied with the product and…
I am satisfied with the product and came very soon
Perfect many thanks
good and quick delivery
£170 and the lettering is wonky
£170 and they can't even put the lettering straight. McLaren shouldn't be allowing K-swiss to put there name on these trainers. Probably get better quality in China

Reply from K-SWISS EU
Great shoes, love them
Fast delivery, great shoes. Except winters and sandals i wear only K-Swiss shoes

Reply from K-SWISS EU
All went fine
Worst shopping experience ever
Worst shopping experience ever. No sending back label - the description to send back was missing key informations and had some failures in it. The service team agreed to that. Deadlines of two days were set - also a failure of the system. I should pay a package to france - if I buy at the smallest polish shop - I have a send back label directly in the package. Never again kswiss and will always rate you with a star. I decided to keep your ugly shoes and will try to use them. I should expect a sorry and a full refund. Never again - just try to forget it

Reply from K-SWISS EU
Shipment delivered in 8 days in spite…
Shipment delivered in 8 days in spite of 2-3 promised.
I was forced to buy different shoes to play a tournament.

Reply from K-SWISS EU
Comfortable petit size tennis shoes
Comfortable petit size tennis shoes. I ordered size 37 and they fit great to my petit foot (usually size 36/37). The size is a bit smaller than usual, so you might want to order one size up.
The shipment arrived in a week and half from the order to the Nordics.
Everything was fine
Everything was fine. Communication was clear, shipping was fast and packaging was good.
All perfect!
Unreliable and unreachable customer service
Customer service was very much below expectations. They cannot be reached for urgent issue. Links on the website and in confirmation email to reach customer service are not correct. Phone not answered. Email only answered after long period and not to the point (no answer to the question)

Reply from K-SWISS EU
I ordered size 42.5 and they delivered…
I ordered size 42.5 and they delivered size 41
Nevertheless they charge 5,- Euro for Return shipping
I contacted Customer Service through the Website and Never heard back
Will Never Order there again

Reply from K-SWISS EU
DO NOT BUY FROM HERE
Absolutely appalling experience.
Ordering online is easy and you are given a reasonable delivery estimate.
Then you wait and wait. Then you try to use the links on your email, none of them work except for tracking your parcel which I guess is the reason (like me) you tried all options on the email.
Then you are put in touch with an automated messaging service that is only available in French.
Once your parcel arrives in the UK it’s in the hands of FedEx. You’ll be given a delivery date and it won’t arrive on that day.
Then you’ll most likely miss the time they do try to deliver and then your parcel is sent back to France and you’ll have a hard time getting a refund.
My advice? DO NOT ORDER

Reply from K-SWISS EU
The perfect fit!!!
K-Swiss are the best shoes for me. Sometimes i look for other shoes, but every time i come back to K-Swiss: extremely good fit. Enough space for mij shoelaces en the shoes are very firm. Also mostly they look great!
So i recommend K-Swiss for the perfect fit. Have fun with your sport or walking in your life 😃
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