I have very fine hair which has become frizzy - especially in humid or wet/rainy weather. I was looking for something which would help curl my hair and calm the frizziness when I dried it. The dryer i... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
What people talk about most
Company details
Written by the company
The Hairstyling tools everyone is talking about. 💇♀️✨ Affordable luxury for healthy and voluminous hair.
Contact info
London, United Kingdom
- info@lilystyler.com
- lilystyler.com
Hasn’t replied to negative reviews
Thank you 🙏 I’m loving this styler
Thank you 🙏 I’m loving this styler, it’s great to use & I love that you can do so much with it & thank you again, as I love it 🙏
Be careful ordering off this site!
Be careful ordering off this site, I bought a styler and it was meant to be next day delivery as an xmas present. The tracking provided says it has been delivered but it is nowhere to be seen. There is nothing on the ring doorbell for the time it was meant to be delivered as well. Tried emailing many times and no reply. Avoid
Ordered goods on 13nov for my…
Ordered goods on 13nov for my granddaughter for Xmas 5in1 pro never got the goods after quite a few emails it was we will get back to you soon never offered a refund and as of 15dec they have totally ignored my emails I think it’s a scammer do not trust this company
THEY ARE NOT A LONDON BASED FIRM
I won’t go into too much detail other than to add my experience of this company has been exactly the same as many 1 star reviews. The fact I threatened the company by going to Trading Standards etc for their misleading London address on their website when in fact they are based in China, has resulted in them removing the London address I have now noticed, However I had kept screenshots of the London address, to use as evidence against them. Sadly I won’t get my money back, total rip off!
*Beware* I ordered items online after…
*Beware* I ordered items online after seeing an advert and intended them as gifts. They took a long time to be delivered and when they arrived, the outer packaging was badly damaged, making them unsuitable for gifting.
I contacted the company immediately to request a refund. I was only offered a 10% partial refund or store credit. I was told that to get a full refund, I would need to return the items at my own expense to an overseas address in China. Return shipping (signed for) would have been costly, so I chose not to proceed.
I contacted my credit card company for a chargeback, but they advised I would still need to return the items and even then a refund was not guaranteed. Given the risk the company could claim the goods had been used (they have not), I decided to save myself the stress, although it is very frustrating.
Prospective customers should be aware that returns appear to require overseas shipping to China at your expense and refunds may be limited to store credit.
Pretty sure these are con artists
Pretty sure these are con artists. No phone number massive delivery time - goods not received after threee weeks. Dont buy from them
I love it
I like it. Looks lovely and I can actually make my hair look nice without too much hassle. Tried so many before and very happy with the results.
Really good adverts which shows how to…
Really good adverts which shows how to use the product. Very good at making you want to purchase it :)
So happy with product
So happy with this, great results after a couple of uses.
Arrived on time
Arrived on time, packaging was sligtly damaged but that is ok! Everything in working order and all components included as described. Is a gift for my daughter for christmas so I hope she loves it! Thank you Lilystyler xx
Lily styler
Love the styler comes with all the heads and gives amazing results, with such a good price highly recommend
Scam company
Never received parcel. Company blamed me for not providing the courier service they chose saying there was inadequate delivery details.
The address given is the exact same details I have given for many postal deliveries.
They offered me a 10% refund on my £70 purchase or i could pay an additional £19.95 for their choice of inept courier service to redeliver the parcels that they could not understand in the first place.
Absolute joke of a company who basically buy these hairstylers off temu, re-brand them and send them on.
My advice would be to simply buy them cheaper through temu and you will have a better chance of receiving your goods.! If I could give minus stars I would.
Took a while to arrive
Took a while to arrive, but very happy, bought as gifts. Hopefully they will be pleased with them. My daughter has long hair also her 3. daughters. Lol.
Avoid this scam company
I purchased a styler as a gift, I paid extra for nice wrapping. I also ordered a fancy hairspray as a treat. When the parcel arrived it was damaged so I had to undo the wrapping to check it. The box containing the styler was damaged and had clearly been opened before, there is no way it can be given as a gift as it looked second hand. I never received the hairspray. I contacted the company as I was upset, in total I’d spent over £50 and its money I can’t afford to lose. After numerous emails and photos sent they said for me to pay to send it back to china where they will check it and I may get a refund. Their customer service is a disgrace. My options, keep a styler I can’t gift as it’s not in good enough condition or pay to send it back to china £10+, and they may decide not to refund me. I never received the hairspray and they haven’t addressed that either. Avoid this company at all costs, they take your money then do nothing to help when there’s a problem
Scam company - avoid!
Terrible service. Took my money, weeks later I still don’t have the product. Only contacted me when I involved my bank and still didn’t resolve the problem. Please avoid at all costs. A scam company.
Awful product
Awful product. The curl nozzles wouldn’t come off. It’s extraordinarily loud so woke the whole household when I tried to dry my hair in the morning.
I couldn’t actually get the nozzle that is supposed to curl the hair off.
I contacted customer service to advise them of this and I was asked to send a video which I did.
Apparently of you buy this styler in the sale, you don’t have the ability to return it.
They did eventually agree as I reminded them it’s a faulty product and was then told I had to return at my expense to CHINA!!!
My husband finally managed to get the nozzle off but now they won’t stay on. Piece of cheap rubbish don’t waste your money
Happy with purchase
Bought two, one for me and one for my niece. Both work well and also received the hair straighteners. Good quality brush ends excited to get styling.
DO NOT BUY
DO NOT BUY - scam
Bought a Lily styler via the SHOP app but I did not receive it.
Tried emailing the company and calling the company and had no reply.
Do not trust this company.
Wanted a Dyson for a while
Wanted a Dyson for a while, I have naturally curly hair so wasnt entirely sure what to expect, but I have to say I was pleasantly surprised at how easy it was to use, tried all of the attachments as I was just having a practice but I was amazed how well it curled! Delivery could have been a little quicker, bit overall I can't fault it!
I bought a lilystyler & it overheated.
I bought a lilystyler and loved it, 4 months after buying it overheated and stopped working. The company refused a refund or replacement, their aftercare service is awful even tho their page offers a 3 year warranty!! Buyer beware.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








