nib health funds Reviews 91

The worst health insurance Australia could possibly have. They don’t help with anything and put nurses on the phone who say they don’t know how to help their patients. Terrible! The worst of all

I would like to express my sincere appreciation for the outstanding customer service provided by Meghan from NIB. Her depth of knowledge across NIB products was immediately evident, and she guided me effortlessly through changing my policy type to ensure I received the most appropriate extras cover for my current needs. She also provided up-to-date information regarding pain-management device options, which was extremely helpful.
Meghan’s kind, patient, and caring nature made the entire process easy and stress-free. She explained each step clearly, offered practical next-step advice, and delivered quick yet thorough explanations that were simple to understand. Her professionalism and genuine desire to help truly set her apart.
I would also like to extend my thanks to her supervisor, Cheryl. Both Meghan and Cheryl demonstrated exceptional professionalism, warmth, and genuine care throughout our interaction. They are both tremendous assets to NIB.
I am incredibly grateful for the support I received—outstanding service in every regard.
It is your high quality customer service that keeps us renewing our yearly policy for the past 13 years, mostly to do with the wonderful customer service.
On a separate phone call, outstanding customer service from Hannah today, she was incredibly helpful!

Worst health insurance company ever. Extremely slow response to basic questions and requests. Don't care about their customers in the slightest. Their customer service is beyond a joke. 28%+ price increases every year too. Stay away, don't go near them!!

Your whole outfit is a scam. Hoping for your business to collapse. Get out of nz

If the website mentions that there will be no gap fee in following clinics or even mentions doctors name, Dont trust, its scam. I trusted in website information and went to see a GP and found out they don't consider private insurrance. They handed me an invoice. Later I claimed it with NIB and it paid me way less then what I spent. The website information is to make their product attaractive. Dont trust them.

Appalling won’t answer calls I sat on the phone for over an hour still no answer. Cancelled my debit kept taking my money out won’t refund it. Put a small claim in following appointment said it was excess won’t pay. Wow look at their profit. You don’t have any support with these big companies rip off beware

Mofos bombarded me with calls trying to steal my ndis funding from my perfectly good management!!!
I've a terminal illness and this has been appalling!!!
I should get the ceos number and see how they like it!

Been with NIB for 10 years and I tried to add my partner for a joint health insurance, the person over the phone was perfectly nice but it was frustrating because they had different info to the website and kept changing their mind on the rates and products.

They sent a quote so we accepted it via customer service online chat, and the abridged version of the conversation was:
"ok your new premium will be $110 monthly, accept?"
"yes please"
"great you have paid, your new premium is $120 monthly"

Like ???? I had to go back and forth with them and apparently it was because of 2 reasons:
1. purposefully omitting that only the first payment was $110 and ongoing it would be more.
2. an error in their system.

They weren't able to fix the technical error. I was bringing them extra business and even after going back to just a solo rate, it was more expensive than previous. So I have given up and moved to a different insurer.

i have been unable to get into my accountant as there was a wrong phone number on it
talked to a guy names Austin at 3:34 today and the great service i received from him was amazing. He wasn't able to fix the problem even after to doing a few things to help but had to send it off to IT.
IT got back fast and Austin rang me back as soon as he got the info from IT
A Huge Huge thank you Austin for the amazing service you gave to me today

I wondered why nib got bad reviews as they are good ! I hope everyone should be honest don’t give false reviews as you are misleading customers from have a good insurance and it affects people’s live!

Wait times on the phone are horrible
Was told yesterday they have new training in place yeah right they take your money and say sorry we’re busy dealing with a backlog
YEAH to make more money they should be taken to a tribunal

I've had a billing nightmare with this company! Not only have they failed to pay invoices on time, but their customer service has been woefully inadequate. It's like they're playing a game of 'telephone tag' - every time I call, I get a different answer! And don't even get me started on the AI blame game. It's time for me to take my business (and my sanity) elsewhere!This is NIB THRIVE

Absolutely terrible. They are a scam. Their website looks promising and the price of a policy makes them seem fair and affordable. However, they never pick up, waiting periods are always 50 mins +, even when I have waited for that length they hang up on you. They don’t respond to emails or queries you have about your policy. And you can’t even get a pre- approval because you can’t get in contact with them. Paid them for a year, and completely regret it! Clinics and providers are mostly not connected to Nib. Southern cross and AA health insurance seem 1000x better. Don’t go cheap, go reliable !

I regret moving to Bupa to this unorganised company. Wsiting for cards for over 3 months and unable to use my benefits. Please stay away! They also increased the fee twice in 2 months despite giving a separate quote when signed me up. Will be asking bupa to take us back this week. Ameatures.

Would rather walk around in damp socks.
They have withheld over $11,000 in valid invoices for weeks, despite everything being submitted correctly. Instead of processing payments, they gave me contradictory instructions (change line items, then void and reissue invoices, then resubmit again), and each time shifted the goalposts. I was even told verbatim a “support coordinator” blocked payments, and they provided me with an old support coordinators number who hasn't work with the client in 4+ months and had no idea about anything — so this was completely false as my client doesn't have a support coordinator.

After six weeks of chasing, misinformation, and fabricated requirements, the invoices remain unpaid. This has caused financial stress and disrupted essential supports.

After I lodged a formal complaint with them, they dumped the client instead.

If you want professionalism, consistency, or timely payments avoid nib Thrive at all costs.
They use AI to process payments, and are trying to be the monopoly.

Do not use this faceless company. It all has to be done via the app, and if you call them, you wait 45 minutes on hold listening to crap music. It's hard enough coping with the illness and drama of the sickness, then you have to deal with these guys.

Never using NIB again. worst system. zero customer care and pathetic claim management. trying to make the customers life hell who are already disturbed by the hospital bills. you guys don't delay taking payments from our accounts however reject the claim and pay nothing when we put in the claim. not to mention instead of asking for the missing information on a claim you guys close out the claim and conclude it. and then ask to submit the claim again with complete docs. why conclude the first claim in the first place. How insensitive of insurance company you are.

signed up and got an increase of 25% in the first day, wtf

MICHAEL in the South Australian team helped me twice today with an issue that urgently needed resolving. He was patient and thorough. Very much appreciated!

A complete disappointment.I sprained my ankle and had an accident. So I went to the hospital and had an examination done because of the swelling and bruising on my foot, I paid $230 to the hospital emergency room and was admitted to the hospital. I stayed in the hospital for one night and my foot was examined and x-rayed. Then I paid $500 excess fee. The hospital told me I would have to pay $704 for the x-ray, and I did. Although I have applied to claim for Nib 10 times, each time it is rejected because there is missing information and now they are not paying.If you are smart, stay away from this company. They took an Excees fee but I paid for everything out of pocket and I can't get it back even though my insurance covers it is disgusting, If someone wants all documents i can send everythink. I made a mistake, don't make a mistake, stay away from Nib