OakNorth Bank Reviews 17,332

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and app, highlighting the ease of navigation and account setup. Consumers appreciate the clear communication throughout the entire process, from initial account opening to ongoing updates. People also value the competitive interest rates offered and the straightforward nature of managing their accounts online. The efficient handling of funds, with prompt email confirmations of receipt, is another aspect that many reviewers find reassuring. The security measures in place are well-regarded, providing users with peace of mind. While opinions on contacting the company are mixed, the overall sentiment towards the service and user experience remains highly positive.

Based on these reviews

Rated 5 out of 5 stars
Verified

I was really nervous about moving my hard earned money. I came across OakNorth Bank and was quite skeptical because I hadn’t heard of them before. I did my due diligence, spoke to some really friendly... See more

Company replied

Rated 5 out of 5 stars

Today I made a transfer from my bank to a new account at Oaknorth (12 month fixed interest at 4.43%). Within minutes I had an email confirming the receipt of funds. The same thing happened yesterday... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been with oaknorth a few years now I find them very easy to speak to if any problems there sorted ASAP getting a better rate for stopping with them is good and going on line with there app is ver... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to open and fund a new fixed rate savings account as a new customer. Website easy to navigate. Really helpful to receive emails confirming when my deposited funds were received. Also the... See more

Company replied

Rated 4 out of 5 stars
Verified

My recent experience hasn't been great. I had a 1-yr fixed term product but the renewal offer was pants - nowhere near other available offers. So I removed my funds. 2 months later you offer a market-... See more

Company replied

Rated 4 out of 5 stars
Verified

I've saved with you several times, and the experience has been generally very good, but you still have the terrible habit of putting amounts in emails, widely acknowledged to be about as secure as a... See more

Rated 5 out of 5 stars
Verified

It’s easy to open & administer an account online. All information is clear & concise. Confirmation emails received when account opened & funds credited. Kept up to date at end of investment period

Company replied

Rated 5 out of 5 stars

Some initial issues registering, (as they still had a profile for me for an account closed years ago), resolved quickly by their helpful support team. OakNorth even agreed to set my account so I'd r... See more

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Rated 5 out of 5 stars
Verified

Emails notifying me that my investment was maturing were helpful as were emails directing me to website to decide what to do with the account. I decided to reinvest which was very easy. What was rea... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been a customer of Oak North Bank for a while now and I've always been very happy with everything. The online experience is great with good security and the products on offer are just as great to... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently opened a fixed bond online, it was a very good fix compared to the rest of the market. It was a quick and easy process and my account was active straight afterwards. I didn't want an app on... See more

Company replied

Rated 3 out of 5 stars
Verified

I would have given five stars for the last few years I held my ISA account. However, I came back from holiday and missed the deadlne by a few hours, to invest in a new ISA at the rate offered in an em... See more

Company replied

Rated 5 out of 5 stars
Verified

Opened a fixed rate account with Oaknorth recently. Their website snd app are extremely easy to navigate and even just funding my account was flawless. Great communication from the company. Very... See more

Company replied

Rated 5 out of 5 stars
Verified

Simple and easy process of setting up the account with added features to protect access to your account. Probably one of the best interest rates on fixed rates deposits. Very satisfied banking with Oa... See more

Company replied

Rated 5 out of 5 stars
Verified

Competitive rates of interest. The App is easy to use and opening the account was straightforward. As I transferred cash from my main bank account into Oak North I received notifications of receipt fr... See more

Company replied

Rated 5 out of 5 stars
Verified

Really easy to use. Reliable payment when it was due. Loved the rise in interest payment just before it started. I’ve invested for two one year savings and been very pleased.

Company replied

Rated 5 out of 5 stars
Verified

Providing maturity instructions was very easy using their user-friendly web site. Before my account matured they increased the interest rate 3 times on the product I was reinvesting in. Overall, thi... See more

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Rated 5 out of 5 stars
Verified

A good rate of interest and very good service. I paid the capital amount in two payments and on each occasion OakNorth sent me an E-mail stating they had received my remittance which I found extremely... See more

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Rated 5 out of 5 stars
Verified

I'm delighted that my experience of opening a new account, as an existing customer, has greatly improved. I was able to log in and then open the new product very quickly and easily.

Company replied

Rated 4 out of 5 stars
Verified

Very easy to open a savings account ! Good comms from banks customer services Unfortunately only 4 stars as they raised there rate after I applied and I had to withdraw and use Tandem

Company replied

Rated 3 out of 5 stars
Verified

I was surprised I could not deal with until the day after it natured. Why coul I not have dealt with at least the day before. Even o maturity You had not got the final days interest available. This... See more

Company replied

Rated 5 out of 5 stars
Verified

Opening my Fix Rate Bond with Oak North was a breeze. A good clear website and easy to follow instructions. I funded the account over a number of days, and you could see the payment in your acco... See more

Company replied

Rated 5 out of 5 stars
Verified

OakNorth bank have a clear easy to understand and use website. Interest rates were transparent as was the term and how to manage the end of term.

Company replied

Rated 5 out of 5 stars
Verified

Having an account with Oak North was opened easily. Issues around security were managed very well ...... spot on, thanks Oak North.

Company replied

Rated 4 out of 5 stars
Verified

Always handled very professionally with good rates. Was slightly disappointed when I could not transfer a maturing fixed rate account to an ISA.

Company replied

Rated 5 out of 5 stars
Verified

We moved a considerable amount of money from one bank to Oaknorth. It was handled efficiently and securely. One of the easiest banks to deal with.

Company replied

Rated 5 out of 5 stars
Verified

So far it’s been very easy to use. They inform me of when I open an account and when changes happen and the interest rate is quite competitive

Company replied

Rated 5 out of 5 stars
Verified

Opened a saving account with Oaknorth recently. It was very easy and simple. It is great communication throughout the whole process. I am happy with it.

Company replied

Rated 5 out of 5 stars
Verified

Because I have had no problems with the website or customer service if I have had any problems they have done there very best to help so in my opinion OakNorth I would give 10/10

Company replied

Rated 5 out of 5 stars
Verified

Received good service. Easy to use website. Good interest rates. Can highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

A really good company to deal with offering excellent rates of interest, great customer service & a very user friendly app.

Company replied

Rated 5 out of 5 stars
Verified

It was so easy to set up my account. Giving good interest rates. Excellent communication between myself and bank.

Company replied

Rated 5 out of 5 stars
Verified

I found investing the money straightforward and was pleased to be told you had received it

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Rated 5 out of 5 stars
Verified

So quick and easy to open accounts. Excellent customer service and offered good interest rates.

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Rated 5 out of 5 stars
Verified

Easy set up process and very happy with the app. First impressions are positive.

Company replied

Rated 5 out of 5 stars
Verified

Easy to understand on line account information and also easyto get through and speak to a person who is knowledgeable and whom I can understand.

Company replied

Rated 5 out of 5 stars
Verified

Good products and very competitive interest rates,also I find the app is easy to negotiate.

Company replied

Rated 5 out of 5 stars
Verified

Good website which is easy to use. Keep you informed as to what is happening with your accounts.

Company replied

Rated 5 out of 5 stars
Verified

Setting up the account was very easy and the savings rate on offer was one of the best. OakNorth are a great bank to deal with.

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Rated 5 out of 5 stars
Verified

Fixed term account easy to open Best joint account rate at the time of opening Kept us well informed

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Rated 5 out of 5 stars
Verified

Very easy to open an account online. Good competitive interest rates.

Company replied

Rated 5 out of 5 stars
Verified

Easy to manage my accounts and they offer good interest rates when reinvesting.

Company replied

Rated 4 out of 5 stars
Verified

It was quite easy to renew my savings account on maturity.

Company replied

Rated 5 out of 5 stars
Verified

Straight forward web site and account opening with competitive interest rates.

Company replied

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Company details

  1. Bank
  2. Financial Institution
  3. Private Sector Bank
  4. Savings Bank

About OakNorth Bank

Written by the company

Founded in 2015 by entrepreneurs, OakNorth is a digital bank focused on empowering scaling businesses with £1m-£100m in turnover that are often overlooked by traditional banks. Through fast, flexible debt finance, OakNorth has injected over £11bn into UK and US communities, supporting growth across diverse sectors, including healthcare, hospitality, manufacturing, property development, and more. OakNorth also offers tailored business banking solutions, including current accounts and savings vaults, designed to help businesses scale at speed. For personal savers, the bank provides competitive savings accounts, enabling customers to achieve their financial goals while contributing to the growth of UK entrepreneurs and high-growth businesses. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Visit www.oaknorth.co.uk for more information.

Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Helpful, informative and efficient

Helpful, informative and efficient in setting up the correct savings account.

1 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re glad to hear that you’re happy with the service provided and that the transfer process worked smoothly for you.

Rated 5 out of 5 stars
Verified

Considerate Banking

They told me when there was a better product and allowed a transfer without penalty. Very good service long may it continue.

15 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re pleased to hear that you’re happy with the service provided and that the transfer process was handled smoothly. We appreciate your kind comments and continued support

Rated 5 out of 5 stars
Verified

Easy to use their Website.

Easy to use their internet website.

15 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re pleased to hear that you found our website easy to use.

Rated 5 out of 5 stars
Verified

Fair rates and kept informed of…

Fair rates and kept informed of progress during reinvesting

1 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re glad to hear that you’re happy with the rates offered and that you were kept well informed throughout the reinvestment process.

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service, always quick to respond. You can call them and get straight through to a UK customer service representative.

1 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re pleased to hear that you’ve had a positive experience with our customer service team and that your queries were handled promptly.

Rated 5 out of 5 stars
Verified

Easy to open account and deposit money…

Easy to open account and deposit money online.
Money arrives quickly into my account.

15 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re glad to hear that you found it easy to open and fund your account, and that your deposits were processed quickly.

Rated 5 out of 5 stars
Verified

Very easy to set up the fixed rate…

Very easy to set up the fixed rate savings account with a decent interest rate and easy to log in and check on the interest earned!

15 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re pleased to hear that you found the setup process straightforward, the interest rate competitive, and logging in to check your balance easy. We appreciate you sharing your experience.

Rated 5 out of 5 stars
Verified

Efficient

Efficient, precise and easy to understand in the application for investment.

13 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re glad to hear that you found the application process efficient, clear, and easy to follow.

Rated 5 out of 5 stars
Verified

Good savings interest rate.

Good savings interest rate.
Regular updates of fund movement
Prompt replies using email.
Easy to use online website.

14 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re glad to hear that you’re happy with the savings rate and found our online services, updates, and email support helpful. We appreciate you sharing your experience.

Rated 5 out of 5 stars
Verified

Good efficient service

Good efficient service. Have had advance information when products are about to mature. Online information for account holders is helpful and easily useful.

30 September 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re pleased to hear that you’re happy with the efficiency of our service and the information provided both online and ahead of maturity. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
Verified

Efficient

Efficient, fast and very easy to deal with this bank. I highly recommend it

30 September 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re glad to hear that you found our service efficient and easy to use. We appreciate your recommendation.

Rated 5 out of 5 stars
Verified

Excellent communication.…

Easy to complete the application and kept informed at all stages.I particularly like the fact that I got an email when my money was received.

14 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re pleased to hear that you found the application process straightforward and appreciated the updates throughout, including the confirmation when your funds were received.

Rated 1 out of 5 stars

UPDATED REVIEW: Support when you don't need it

Follow up to my 5* review submitted several days ago, 'Support when you need it'.

Someone in support did a great job to earn my previous 5* review but subsequently someone else decided to 'help' and swapped my funds to another profile. When I logged in my deposits had suddenly vanished. They fixed that problem by restoring a working profile, but then reverted my log-in verification process which was working fine. Oddly, I was then also getting random emails such as one re-confirming one (out of four) deposits I had made several days before, (but not any of the other deposits, just that one).

They did eventually re-set the verification method but I had by then asked to withdraw my money, as I was still within the 14 days cooling off. I took the hit on a week's lost interest of £20 Fair enough, I suppose.

For a 'fintech' I was surprised. I think my problems related to having banked with them in 2022/3 and for some reason although that account was closed their system insisted I need to login in to that profile, even though the website refused to let me do so, so I registered with a different email addy. Brand new clients likely won't have that to deal with.

The returned my funds promptly at least, and I've gone for a bank with lower rates but a more robust set up.

13 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Ease of set up and good fixed rates

Easy to navigate and set up savings account and the fixed interest rates were very competative

14 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re pleased to hear that you found it easy to navigate and set up your savings account, and that you’re happy with the competitive fixed interest rates offered.

Rated 5 out of 5 stars
Verified

I already had an ISA with OakNorth Bank…

I already had an ISA with OakNorth Bank and the App too, so it was easy to apply for another account through the App as an existing customer as Oak North already had most of my details.

14 October 2025
OakNorth Bank logo

Reply from OakNorth Bank

Thank you for your feedback. We’re glad to hear that, as an existing customer, you found it easy to apply for another account through the app. We appreciate you taking the time to share your experience.

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