I was really nervous about moving my hard earned money. I came across OakNorth Bank and was quite skeptical because I hadn’t heard of them before. I did my due diligence, spoke to some really friendly... See more
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6th Floor, Ship Canal House, 98 King Street, M2 4WU, Manchester, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
Helpful, informative and efficient in setting up the correct savings account.
Reply from OakNorth Bank
They told me when there was a better product and allowed a transfer without penalty. Very good service long may it continue.
Reply from OakNorth Bank
Reply from OakNorth Bank
Fair rates and kept informed of progress during reinvesting
Reply from OakNorth Bank
Excellent customer service, always quick to respond. You can call them and get straight through to a UK customer service representative.
Reply from OakNorth Bank
Easy to open account and deposit money online.
Money arrives quickly into my account.
Reply from OakNorth Bank
Very easy to set up the fixed rate savings account with a decent interest rate and easy to log in and check on the interest earned!
Reply from OakNorth Bank
Reply from OakNorth Bank
Efficient, precise and easy to understand in the application for investment.
Reply from OakNorth Bank
Good savings interest rate.
Regular updates of fund movement
Prompt replies using email.
Easy to use online website.
Reply from OakNorth Bank
Good efficient service. Have had advance information when products are about to mature. Online information for account holders is helpful and easily useful.
Reply from OakNorth Bank
Reply from OakNorth Bank
Efficient, fast and very easy to deal with this bank. I highly recommend it
Reply from OakNorth Bank
Easy to complete the application and kept informed at all stages.I particularly like the fact that I got an email when my money was received.
Reply from OakNorth Bank
Follow up to my 5* review submitted several days ago, 'Support when you need it'.
Someone in support did a great job to earn my previous 5* review but subsequently someone else decided to 'help' and swapped my funds to another profile. When I logged in my deposits had suddenly vanished. They fixed that problem by restoring a working profile, but then reverted my log-in verification process which was working fine. Oddly, I was then also getting random emails such as one re-confirming one (out of four) deposits I had made several days before, (but not any of the other deposits, just that one).
They did eventually re-set the verification method but I had by then asked to withdraw my money, as I was still within the 14 days cooling off. I took the hit on a week's lost interest of £20 Fair enough, I suppose.
For a 'fintech' I was surprised. I think my problems related to having banked with them in 2022/3 and for some reason although that account was closed their system insisted I need to login in to that profile, even though the website refused to let me do so, so I registered with a different email addy. Brand new clients likely won't have that to deal with.
The returned my funds promptly at least, and I've gone for a bank with lower rates but a more robust set up.
Easy to navigate and set up savings account and the fixed interest rates were very competative
Reply from OakNorth Bank
I already had an ISA with OakNorth Bank and the App too, so it was easy to apply for another account through the App as an existing customer as Oak North already had most of my details.
Reply from OakNorth Bank
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