Riddermark Bil Reviews 15,096

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and helpfulness of the staff, highlighting smooth and easy processes for both buying and selling cars. Consumers appreciate the clear and efficient communication throughout the entire transaction, with many noting the convenience and speed of the service. People express satisfaction with the customer service, particularly when addressing issues or concerns that arise after a purchase. The representatives are commended for their cooperative nature and quick responses. While opinions on product and price show less consensus, the overall sentiment remains positive due to the exceptional service and staff support.

Based on these reviews

Rated 5 out of 5 stars

Very friendly and helpful staff. Great advice, high-quality cars, and all the added benefits made the whole experience feel truly premium. The sales team was highly professional and guided us smoothl... See more

Rated 5 out of 5 stars

I cannot speak about the company directly. Time will tell if the car I have bought from Riddermark is a good experience with the company or a bad one. I would, however, like to note that I have had... See more

Rated 5 out of 5 stars

Hello My name is Fisnik Gjikaj I'm client in Riddermark bilar I have by 3 cars from you,NMF 935, Lum 117 and RJE 033 i'm very happy with your services and special with Deniz Yazicioglu in Ridderma... See more

Rated 5 out of 5 stars

We went to Riddermark Recharge with too many questions in our minds regarding our first EV we were planning to buy, trading our existing car, loan, warranty etc. Hassan helped us a lot by explaining a... See more

Rated 5 out of 5 stars
Verified

- Great experience - No hassle - What they said, is what they paid - Completely smooth transaction - Fair price

Rated 5 out of 5 stars

Very Good experience! Needed to Replace the Adblue Tank after 1 month of purchase. Mistakenly i Didn’t buy a Warranty with the Car… But the Reklamation team, Specially Mira of Riddermarkbil Helped... See more

Rated 5 out of 5 stars

We had an amazing experience, we initially came in for information and ended up walking out with a Tesla Thanks to Kawar. I felt like he gave us the time and space we needed in the beginning to look a... See more

Rated 5 out of 5 stars

The staff were very professional, this guy called Richard, off the hook!, very informed n and helpful, the whole process from the time I spoke to Richard to the time we concluded the sale was less t... See more

Rated 5 out of 5 stars

I bought a Nissan Qashqai and I met the seller whose name was Emanuel Karlsson, a really helpful and kind man, thanks to him and Riddermark bil. clean job, quick, and with good service.

Rated 5 out of 5 stars

Super happy with experience! First time buying online. But everything was quick, guided each step through the process. Very nice people you can trust! Thank you!

Rated 5 out of 5 stars

Hey Everything was very smooth the guy by the name of Luca was the one who checked my car he was professional it was very quick and everything went very smoothly even though I couldn’t speak Swedish... See more

Rated 5 out of 5 stars

Great professionalism, adequate support through the whole of the process and even after the car arrived. Really satisfied! The prompt answer of the client service about an extra tyre transport that ne... See more

Rated 5 out of 5 stars

I had an excellent experience selling my car to Riddermark Bil. The entire process was incredibly smooth and efficient. From the initial call to arrange the sale, to scheduling the pick-up, and finall... See more

Rated 5 out of 5 stars

Great experience with Riddermark. Such a smooth and easy process to trade in our car, test and buy a new one. With small kids it’s difficult to go out to dealerships and test drive but they came t... See more

Rated 4 out of 5 stars

Smooth experience overall — especially when buying my car. Riddermark Bil Järfälla. I recently sold my car to Riddermark and also bought another one from them. While I wanted both processes —... See more

Rated 5 out of 5 stars

I bought a car with several issues and hot them all fixed thx to riddermark. I recommend this company and my experience is very good and my trust in riddermark is the highest. I will return to buy a c... See more

Rated 5 out of 5 stars
Verified

Smooth and fair deal. Well done. Jonas, the person I was in contact with, is doing excellent job in being very straight forward and very responsive.

Rated 5 out of 5 stars
Verified

It was a fantastic experience selling my car through Riddermarkbil. The person who came to pick up the car was very professional. Seamless process for transferring the money that was agreed.

Rated 5 out of 5 stars

I have a very good experience in riddermark bil. We are very corporative nature and also the service is very good.i am very glad to Alexander he is very good job. I am lucky i have a member in ridderm... See more

Rated 5 out of 5 stars

I sold my car to Riddermark. They kept the promise they made for price that was agreed. They provided prompt communication with good information. I am happy with my deal with them. No hassle, very s... See more

Rated 5 out of 5 stars

I had a problem with my car Reg.no ROH905 and Riddermarkbil helped me with the issue by Petter at the claims department. Thank you Riddermarkbil.

Rated 5 out of 5 stars

Buying a used car is filled with uncertainties. There are many stories about bad experiences from used car dealers. Also one can find quite a bit that's bad about Riddermark Bil online in Swedish medi... See more

Rated 5 out of 5 stars

I have bought many cars from riddermarkt bil ab, and for today i am very happy to make business with them, everything is fast and smoth.

Rated 5 out of 5 stars
Verified

This was the second time I deal with Riddermark Bil. It was a fair trade and super easy. Highly recommending using their services!

Rated 5 out of 5 stars

I am very happy with the purchase of my car. Daniel was very helpful and he made sure that the process went on smooth and the car was delivered the next day itself. 😊

Rated 5 out of 5 stars

It was a great experience with Riddermark Bil in trading my Car. I was impressed with the way they handled everything and the great price they offered!

Rated 5 out of 5 stars

We had a small issue with our car after a few months. Everything was handled well and covered by our gaurantee at no extra cost. Thanks for the help Alexander.

Rated 5 out of 5 stars

That was one of the best, easiest and most smooth deals I have ever seen. I really appreciate their honesty.

Rated 5 out of 5 stars

I contacted Anders from Riddermarkbil(customer service) , he cooperated and helped me alot with my case and i am really really satisfied with this service from riddermark. Highly recommend to everyone... See more

Rated 5 out of 5 stars

Very good experience of selling my car with Riddermark, smooth and quick

Rated 4 out of 5 stars

i buy the used car.how make the deal very good guy but car was very dirty the should wash it engine also not clean

Rated 5 out of 5 stars

Clear and efficient communication throughout the whole process from start to finish.

Rated 5 out of 5 stars

Hi, I bought a used car from Riddermark and very soon observed some issue in the same. As I also took the warranty from Riddermark, they helped me with the problem via VW workshop. Hence, I will alwa... See more

Rated 5 out of 5 stars

I had a great experience with Oskar at Riddermark who helped a tonne with my 1st car purchase in Sweden. Throughout the process I felt my best interests were always top priority, with everything fro... See more

Rated 5 out of 5 stars

Very professional, deal discussions Checked vehicles at site Everything was done considering my convenience

Rated 5 out of 5 stars

Excellent service and great help walking me through the process. A fair price was agreed on and after that amazing pick up work by their team from Zakra. I felt very comfortable with the entire proces... See more

Rated 3 out of 5 stars

Bought a BMW at Riddermark in Strängnäs, and the experience was in many waýs disappointing. The navigation system was already failing at delivery, and within days the engine light came on, requiring a... See more

Rated 5 out of 5 stars

I sold my Ford Transit Connect to Riddarmark Bil. It was a very smooth and easy way to sell a car. Stefan from Riddarmark was professional and a pleasure to do business with. Overall a good experience... See more

Rated 5 out of 5 stars

Nice Showroom, Great Options. Good Staffs. especially Victor who assisted to choose our Car made the process very fast and smooth.

Rated 5 out of 5 stars

After receiving the damage report from the Workshop, I was immediately contacted by a Kundservice employee named Sandro. He listened carefully to the problems and resolved the issue very quickly. I re... See more

Rated 5 out of 5 stars

Tack❤️❤️🎉🎉🎉❤️🎉❤️🎉🎉❤️🎉🎉❤️🎉🎉❤️🎉❤️🎉❤️🎉🎉🎉🎉❤️🎉🎉🎉🫣

Rated 5 out of 5 stars

Leonidas has been so helpful very good seller, he helped me do my research on what car fit me better on my budget he helped me to find rhe cars available, he was, and when i did took the decision he... See more

Rated 5 out of 5 stars

I recently sold my car and the entire process was incredibly smooth and efficient. The car selling experience was quite easy from start to finish. The pickup was quick, and the transfer of ownership a... See more

Rated 5 out of 5 stars

Everything was sorted within two days. I was offered the right price without any fuss or last-minute negotiations for every penny. That’s exactly how it should be — both the seller and buyer agreeing... See more

Rated 5 out of 5 stars

Smooth and professional experience with Riddermark – both buying and selling my car was hassle-free. Highly recommend! Fast, supportive, Fair price.

Rated 5 out of 5 stars
Verified

Smooth and helpful customer service. A big thumb up to Eric from Kundsupport. I recently bought a car and noticed a small issue with the tires. I reached out to customer service and was helped by... See more

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Company details

  1. Used Car Dealer

Written by the company

Vi är en av landets största aktörer inom bilhandeln. Hos oss får privatpersoner & företag möjlighet att på bästa sätt sälja eller köpa sin begagnade bil. Vi vill alltid göra lite mer för dig som kund, och vi strävar alltid efter att förändra och förbät...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
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2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

What a wonderful experince!

Theo Neumann deserves 10 stars!!!
He was so very helpful in assisting my daughter during the purchase of a very nice Golf Sport Wagon.
He listen to the needs of the customers and provided the perfect solution. A wonderful experience!!!!

9 December 2025
Unprompted review
Rated 3 out of 5 stars

3 issues with the purchase of a BMW

Bought a BMW at Riddermark in Strängnäs, and the experience was in many waýs disappointing. The navigation system was already failing at delivery, and within days the engine light came on, requiring a catalytic converter replacement, which they handled. The additional winter wheels were sold without TPMS sensors. This was stated in the sales contract, but as the previous owner of a 2007 car you might not be aware that wheels without TMPS sensors are unusable on car from 2014 and later. Overall, it felt like the dealership cared more about selling cars than properly informing or satisfying customers.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Great advice, high-quality cars, and all the added benefits made the whole experience feel truly premium.
The sales team was highly professional and guided us smoothly through both selling our old car and buying our new one.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

The general process went fine

The general process went fine. But I was promised that they would send the needed documents for me to register the car in a new country. It took almost two months and countless calls to managers who did now answer or employees who said that they has sent it already.

They tried to send it three times but never noticed the document return and never offering a real explanation.

I felt that if something goes wrong after you pay them, good luck they don't care.

I'm personally never buying a car again from this joke of a company.

27 November 2024
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hi John Michael,

Thank you for sharing your experience with us. We’re truly sorry for the frustration this situation has caused, it should of course never be unclear to a customer why delays happen.

Sending documents abroad unfortunately has a tendency to fail or be returned even for very small reasons, and we have had similar issues with several international exports. Postal handling across borders can be unpredictable, and documents may get stuck or sent back without explanation.
That said, you should absolutely have received clear information about the delays, and we apologize that this did not happen.

To properly review your case and make sure everything is resolved, please email us at kundservice@riddermarkbil.se and include “Trustpilot” in the subject line so it reaches the correct team right away. If you can attach any details or previous communication, that will help us support you faster.

Thank you again for bringing this to our attention, we want to make sure you receive the help you should have had from the beginning.

Warm regards,
Riddermark Bil
Customer Service

Rated 1 out of 5 stars

Dont trust the sales person like I am dealing.

I booked a BMW X1 GHR632 on 8th of Nov 2025, but I canceled this order on 9th Nov. Initially I paid a 5000kr booking amount. I asked the salesperson to get my money back. He said within 2-3 working days it will be credited in your account. I have been taking the follow up after 3rd day, but still the money has not been refunded.
and now the sales person didnt pickup my phone. Also send mail to sutomer care but they are not aware what is going o,. I am totally disappointed with this type of service. I am still waiting for my money.

14 November 2025
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hi Rahul,

We’re very sorry to hear about your experience and understand your frustration regarding the delayed refund. This is of course not the level of service we strive to deliver.

We’re aware of your case and it’s being handled internally to ensure that your refund is processed correctly. We take this matter very seriously and will make sure it’s followed up properly.

Kind regards,
Customer Service
Riddermark Bil

Rated 5 out of 5 stars

I cannot speak about the company…

I cannot speak about the company directly. Time will tell if the car I have bought from Riddermark is a good experience with the company or a bad one.
I would, however, like to note that I have had very good experience with their seller Philip Viklund in their Järfälla location. He was very professional, detailed and whatever I asked about, even if he did not know the answer, he made an honest and strong effort into finding out for me, even though the questions may not be relevant to his work.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with experience

Super happy with experience! First time buying online. But everything was quick, guided each step through the process. Very nice people you can trust! Thank you!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

thanks

I bought a Nissan Qashqai and I met the seller whose name was Emanuel Karlsson, a really helpful and kind man, thanks to him and Riddermark bil. clean job, quick, and with good service.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Smooth deal

Hey
Everything was very smooth the guy by the name of Luca was the one who checked my car he was professional it was very quick and everything went very smoothly even though I couldn’t speak Swedish Luca was too good for handling the deal.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Just,the best commpany and dealers

Hello
My name is Fisnik Gjikaj
I'm client in Riddermark bilar
I have by 3 cars from you,NMF 935, Lum 117 and RJE 033
i'm very happy with your services and special with Deniz Yazicioglu in Riddermark in Taby.He is very good car dealer and what is more important,he is correct and nice person🙏

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Car insurance

Buy car, pay extra insurance from them, after 1 month of driving check engine light comes on. Contact riddermark and report problem, they send me service contact, after diagnosis they didn't approve my service because i drive more than 400 Sweedish miles... so why pay extra for insurance??!?!?!?

14 October 2025
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hello Stefan,

We’re sorry to hear that your experience did not meet expectations. All warranty and insurance claims are assessed according to the Garanti365 terms, which specify limits based on mileage and vehicle condition at the time of inspection.

If your claim was not approved, it’s likely due to the mileage exceeding the coverage range stated in the signed terms. You can review the full conditions at riddermarkbil.se/garantivillkor for more details.

Kind regards,
Customer Service
Riddermark Bil

Rated 1 out of 5 stars

Avoid Riddermark Bil at all costs!!

Avoid Riddermark Bil at all costs!!
I bought a car from them and within just one month it needed repairs. I later found out I'm not the only one this has happened to it seems to be a pattern. The worst part is their complete lack of responsibility. They refuse to acknowledge their part in selling vehicles that clearly aren't roadworthy for long. I would not recommend this company to anyone looking for a reliable car or honest customer service.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from Riddermark

I bought a car from Ryddermarkt for 180 000kr, and after only about one month the motor lamp turned on. I am very disappointed with this purchase. When I bought the car, I was told it was in good condition and had been properly checked, but clearly that was not the case.

I expected much better quality and reliability, especially for the price I paid. I contacted them after the problem appeared, but I did not feel that they took my situation seriously or offered any real help. A car for this amount should not start having issues so soon after purchase.

Overall, I feel very let down by the experience and I would not recommend Riddermarkt based on how this has been handled.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company!

Hidden faults in the car that I bought cost me 50,000 SEK. Now the company won't take their responsibility, nor can I use the insurance that they sold me. Stay away from this company.

12 September 2025
Unprompted review

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