Sears Home Services Reviews 10,587

Jose was cordial and efficient. After I described what the washer was doing and not doing, he was able to diagnosis the problem and order the correct parts. Today, he installed the new parts and test... See more

Tommy was fantastic, explained everything in detail, walked me through what was needed and ordered the parts. once they came in he arrived, handled the work like a pro, and got our refrigerator up and... See more

Vincent is a very professional guy, who takes his job very seriously. We could not have asked for a better technician to fix our refrigerator/freezer again. We have had Vincent in the past and is alw... See more

Technician deserves a 5. Automated Sears seeving scheduling deserves a 0. AI application is disfunctional. Part was ordered by technician in July. Arrived 3 days later just as he said. Couldn’t... See more

Chester was great. . . He got the timer replacement on my dryer done quickly, efficiently and was personable. HOWEVER . . . Overall, your system leaves A LOT to be desired from the customer... See more

They were very responsive when I called for service. They keep you informed every step of the way from scheduling the appointment, when the technician is arriving, they call you the day of service, di... See more

The technician was great. I give technician 5 stars. The warranty part was terrible. The original part that was ordered was defective from the manufacturer. No problem order another. Problem was it t... See more

The technician came to install the seal for the freezer but ended up removing/replacing the rails for all the shelving in the freezer Bc they were not installed correctly. The freezer draws would n... See more

Dan is great. After 3 other technicians and several months of trying to get my fridge fixed with absurd appointment full day wait times each time- Dan went above and beyond to make sure the job was co... See more

Arrived early, analyzed the problem, discussed with me, we all agreed on the next step. I ordered the part on the internet. When it comes in I will contact Sears for the installation. Technician very... See more

Roger was on time. He Identified the problem very quickly and had the needed parts on his truck to correct the issue. He explained what caused the faulty water pump and advised me as to the best way t... See more

Ricardo & Justin understood what needed to be done to repair my refrigerator and were very efficient at getting it completed quickly. They were both very friendly and personable. They gave me the fo... See more

Lovely demeanor and friendliness from both Kym and her assistant. Very respectful of the clients home. They were happy to answer all of my questions and seemed highly proficient in their profession. I... See more

I was stood up 3 different times. I took off from work all those days. I was told the parts were not ordered. When the parts finally came in. I was told that a specialist was needed. I was then to... See more

The technician was very knowledgeable and got us back and running within 10 minutes. Just disconnected the washer allowed the diodes to discharge and we were ready to. The only thing needed was to r... See more

Great service he was here when he said he would be here. The repair man’s name was Timothy very knowledgeable about what was going on with my fridge and explain everything to me in detail. Will defin... See more

Our technician Orett was very knowledgeable. He found another technician with the part we needed on his truck rather than making us wait for a special order. Above & Beyond - Great experience!

Best service ever. Easy to file a claim and schedule the appointment. My dishwasher needed a new part and that was delivered overnight. The technician (Andrew) is super nice, professional, knowledge... See more

The guys who came to fix our refrigerator were unaware of the problem before they arrived. I explained it to them, and they told me try running water with the bypass to see if I could make the fridge... See more

Ben was very personable and professional. He took his time to diagnose the problem and was able to repair the dryer on-site. He answered all my questions and it was my pleasure to have met and conver... See more

Robert was polite and friendly. He was very informative about his process during the diagnostic. He did not find any problems with the oven today but he did see in the memory of the code that refere... See more

The technician Ruben, serviced my refrigerator on Friday, October 3, 2025. He was very courteous and professional. When he completed the job, he informed me what to expect and when. He was kind e... See more

Josh, provided Great professional work and support. Explained all in detail on the work being done. He's a great example of true Technical Services provided by his company.

The technician that we had was very pleasant and professional. He kept us updated of what was going on and arrived promptly and made sure that everything was fine before he left. The technician‘s nam... See more

The technician called and let me know when he'd be arriving. Was very thorough in confirming what was causing the problem. As for the inability to contact a representative from Sears Appliance... See more

Sal kept me informed of anticipated delays... friendly, and he after installed new lid latch, he was focused on resolving other issues from more error codes.

He was on time, very knowledgeable, friendly and cleaned up after himself. The warranty program I dropped after having my item covered for the life of the appliance. Free replacement if they cann... See more

Jeffrey knows what he is doing. He diagnosed the problem and made the necessary replacement quickly. He is also personable with an engaging personality. Great job!

Very professional, courteous and always provides good work. This is the second time he has come to do service and has always provided excellent service.

Ronnie is VERY knowledgeable about appliances in his field. Extremely nice. Great guy. I hope all of your technicians are like him.

It took 4 visits to fix my fridge. I had to waste 4 days waiting on a tech to arrive. Giving a window of 8 am - 5 pm shows that you devalue my time and think only your time is important. The only wa... See more

Dave was amazing, very professional and a wealth of knowledge. He was on time and educated me on maintaining my mower properly. Thanks Dave

The repairs were done quickly. However, the dishwasher pulled away from the wall after he left the house. Now I can't get anyone to come over and place it back in the wall until "my warranty is acti... See more

Our tech listened to our concerns. He was knowledgeable and definitely an asset to Sears Home Services. I would recommend him to friends and neighbors.

My service tech was on time went straight to the source of the problem and replace the part that need to be replaced and he was very professional courteous kind caring.

Alberto was great! He was professional, timely, friendly and precise; everything you would want in a technician!! Highly recommend!

Gary was on time and very knowledgeable. He installed the new motor drive for my treadmill. Will definitely use Sears Home Services again,

Luther was very knowledgeable. He worked well with me. I thought he was professional and polite. I trusted his opinion which means a lot. He could not have better!

The response to my refrigerator's issues was exceptional. The technician knew what the issue was and had the parts delivered. He came back and installed the parts. Excellent service. Highly recommend... See more

Very informative and let me know what was going on after fully assessing the situation. Very knowledgeable and told me straight up what I should do.

Great job The technician was professional but still had a friendly demeanor. He was quick and knowledgeable. I would use your company again.

He arrived on time. Was very courteous and unclogged our dishwasher! The experience was great and will use again when needed

CARLOS did a great job recognizing what was wrong with the icemaker and fixed it He was timely, clean, and courteous You’ve got a good employee there

It was the technician that I was pleased with always pleasant....This was his 2nd time repairing one of my appliances

Joe is the “BEST” tech I have ever had. He is so knowledgeable and speaks the truth. Outstanding personality too.

The service people are highly professional, Punctual and knowledgeable. for a big job like this, it was completed properly.

Kyle was fantastic. He was the 4th technician to look at the same problem. not only did he fix it, he explained what was wrong. 10 stars for Kyle!!

He came after hours after almost two weeks of being without our washer. We had just received the parts that afternoon.