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Tripmasters Reviews 960

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient organization and user-friendly booking process. People appreciate the ease of planning holidays, with many highlighting the wide range of options available for hotels and activities. The consensus is that the company simplifies travel arrangements, particularly for international trips involving multiple destinations. Consumers frequently commend the excellent service provided by the staff, noting their helpfulness and responsiveness to inquiries. Many reviewers specifically mention the convenience of intercity transfers and the availability of a user-friendly app that keeps all travel information in one place. The company is highly recommended for its reliability, affordability, and ability to create seamless and enjoyable travel experiences.

Based on these reviews

Rated 5 out of 5 stars
Verified

I used Tripmasters to plan a vacation to England which included a couple of days in Paris. Tripmasters allowed me to fly into Paris and fly out of Edinburgh. The arranged a rental car, airline tickets... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely wonderful experience. Booked our trip, planned out two destinations, with flights for everything during the same trip, and a couple of guided tours. The customer service was fantastic. The... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my third time booking a trip through TripMasters, and I can not recommend them enough! They make traveling through Europe a breeze. Knowing that all logistics have been taken care of, there’s... See more

Company replied

Rated 5 out of 5 stars
Verified

made our trip to HI seamless and very affordable! even made island hopping easy and covered all the traveling needs. WOULD BOOK with Tripmasters again!!! actually, i am currently looking at our next t... See more

Company replied

Rated 5 out of 5 stars
Verified

Booked with Tripmasters our travel to Spain and Portugal, choices of hotels, tours and transfers all went well. Hotels were at the city center which made our navigation in each city easy and convenien... See more

Company replied

Rated 5 out of 5 stars
Verified

We really enjoyed our trip and Tripmasters took much of the guesswork out of it. TM provided a variety of hotels for us to choose which one was right for us then they tied in door to door transportat... See more

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Rated 5 out of 5 stars
Verified

We have used Tripmaster 5 times, they never fail to disappoint. When we had an issue with a flight being cancelled last minute, they were able to arrange another flight and it arrived at same time th... See more

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Rated 5 out of 5 stars
Verified

With airline changes being frequent, we weren't surprised to receive a notification. The change had given us zero time to change planes. The problem was addressed before we arrived at the airport. T... See more

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Rated 5 out of 5 stars
Verified

Tripmasters made it easy to create my custom itinerary by adding extra days, choosing from a broad list of local hotels, and choosing from many tours and activities. In addition, the Private Transfer... See more

Company replied

Rated 5 out of 5 stars
Verified

Booked our 2025 summer Italy trip with Tripmasters was the best thing I could have done. I really appreciated when I recieved an email with suggestions that definitely made our trip complete.

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate and the customer service is very helpful, even through the process of needing to purchase tickets for a new flight. They followed up when I missed my flight and that means a lot.

Company replied

Rated 5 out of 5 stars
Verified

The website was easy to navigate and provided many options from us to pick from. The information we received after purchasing was informative and helpful to confirm we were ready for international tr... See more

Company replied

Rated 5 out of 5 stars
Verified

It’s always a pleasure booking my next vacation with Tripmasters. I always recommend them to friends and family. They are reliable, convenient, excellent prices and easy to work with. My trip to Paris... See more

Company replied

Rated 5 out of 5 stars
Verified

We enjoyed our Spain trip. We had no issues with hotel accommodations or train tickets. When I called Tripmasters customer support one time to check on a train schedule change they picked up immediate... See more

Company replied

Rated 5 out of 5 stars
Verified

First time with Tripmasters. Booked through Tripmasters for a trip to Greece: Athens, Mykonos ans Santorini Booking was so easy and customer service was terrific reached out twice, once because I real... See more

Company replied

Rated 5 out of 5 stars
Verified

Recently went to Japan and Korea and had a wonderful trip. I’ve used Tripmasters for years to plan 5-6 trips to Europe and Asia and never had an issue. The website is easy to use and the prices are ve... See more

Company replied

Rated 5 out of 5 stars
Verified

We loved the ease of making changes to the itinerary. For example, we wanted to stay in Cinque Terre city but they booked us in La Spezia. We just dug down into the list and found one in Monterosso... See more

Company replied

Rated 5 out of 5 stars
Verified

We had such a great experience utilizing TripMasters! We had a good idea of where we wanted to go and it was a lot of hopping so having the assurance of this booking agent made it so much easier. We h... See more

Company replied

Rated 4 out of 5 stars
Verified

I would recommend booking with trip masters, but be sure to check the dates and every thing about your trip hotel , transfers etc .. before finalizing the booking . Also, independitly check the h... See more

Company replied

Rated 5 out of 5 stars

I've been booking with Tripmasters for years, and the only reason I keep coming back is because of their exceptional service. Donna Nellas has helped me for many years with the utmost professionalism... See more

Company replied

Rated 5 out of 5 stars
Verified

I have already used tripmasters several times over the past years and it has always been a flawless experience and they are quick to answer any questions that you may have.

Company replied

Rated 5 out of 5 stars
Verified

I was hesitant to use this website since there are many other travel websites to choose from. However, I decided to give it a try, and I must say, Tripmasters exceeded my expectations! This website of... See more

Company replied

Rated 5 out of 5 stars
Verified

This trip to Italy was amazing and an incredible value. The hotels were well located and the train transfers well timed. I had to call Tripmasters once during the trip and they answered immediately an... See more

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Rated 5 out of 5 stars
Verified

Tripmasters organized my selected itinerary very efficiently. My trip to Spain was frictionless. The flight to and from Spain was smooth. All my hotel stays were booked properly. I especially apprecia... See more

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Rated 4 out of 5 stars
Verified

Our trip advisor was very helpful. Our hotel bookings were all nice and as expected for 4 star ratings that we requested. Our daily excursions booked through TripMasters were not all as expe... See more

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Rated 5 out of 5 stars
Verified

Our agent was wonderful. We had a great experience. Very smooth process. No issues with our airfare or hotel reservations. Very happy with my experience and will use them for future travel plans. Than... See more

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Rated 5 out of 5 stars
Verified

We've used Tripmasters for three vacations now (and have referred them for two others) and all the trips have been flawless. All bookings have been accurate and as advertised and we have yet to conta... See more

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Rated 5 out of 5 stars
Verified

Tripmasters makes it easy to plan a trip to multiple countries. They help with hotels, air, ground transportation and trains when traveling between countries. We just got back from our second trip u... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the first time that I have used Tripmasters. They were great to work with. The thing I loved the most, they answered the phone every time I called. They were very helpful in the planning of... See more

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Rated 5 out of 5 stars
Verified

Your website is so easy to navigate and very intuitive. Your customer service is outstanding. Whenever there was an minor change, we were notified right away. When we wanted to make a change, you w... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything went smoothly , I’ve been using tripmasters for at least 17years, two to three trips a year I’ve never been disappointed . Customer service has always been very good . Love using tripmaster... See more

Company replied

Rated 5 out of 5 stars
Verified

Tripmasters makes booking travel easy. The have great hotels and activities to select from. If any issues come up they will assist. I have booked several trips using Tripmasters and have never had... See more

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Rated 5 out of 5 stars
Verified

We've been using tripmasters.com for years! They are always reliable and dependable. We tell everyone about the exceptional value and quality of service!

Company replied

Rated 5 out of 5 stars
Verified

Tripmasters is the way to go when traveling abroad. This was my families first trip to Italy and to Europe in general and they made it easy and enjoyable! Great recommendations for flights, hotels, an... See more

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Rated 5 out of 5 stars
Verified

Excellent website, easy to use and book, plenty of choices for hotels and tours. Great transportation options. Love the app. So easy to plan a trip with Tripmasters, then they do all the bookings. We’... See more

Company replied

Rated 5 out of 5 stars
Verified

Great help with planning our trip. Agent listened to our needs, and booked great hotels and transportation. Definitely will use again!

Company replied

Rated 5 out of 5 stars
Verified

We ran into an issue of having our flight from Atlanta to JFK cancelled because of the government shutdown. TripMasters had great communications with us during this stressful time and quickly got us b... See more

Company replied

Rated 5 out of 5 stars
Verified

I've used Tripmasters for the last three of my vacations. They keep me informed if changes occur and I can call them to make modifications to my itinerary if necessary. I would definitely recommend th... See more

Company replied

Rated 5 out of 5 stars
Verified

I was originally skeptical about using Trip Masters because of the low cost , I had that “too good to be true” mentality. But I can now say with 100% confidence that it was absolutely worth it! There... See more

Company replied

Rated 4 out of 5 stars
Verified

My experience was great, Hotel location was great in both places. I enjoyed the experiences I had ,my only concern was the hotel expresso didn't have check in until 2pm and I got there in the morning.... See more

Company replied

Rated 4 out of 5 stars
Verified

This company has been so systematic, accurate in its information and very helpful in planning a smooth trips for us. We have been traveling with this company for many years and have benefited from ma... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to book, easy process. I’ve used Tripmasters many times even when they were europeandsetinations.com. I miss the feature where you could pick your seats.

Company replied

Rated 4 out of 5 stars
Verified

The entire process was simple and stress free. I would definitely recommend to friends and family. They even contacted me about extra items that I needed to take care of.

Company replied

Rated 5 out of 5 stars
Verified

The Tripmasters app is easy to use. I have travelled to Europe twice and everything has gone smoothly. Thank you for wonderful accommodations and transportation was impeccable.

Company replied

Rated 5 out of 5 stars
Verified

Very reliable -- you get exactly what they promise. If you need help while on a trip, support is great. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

I have used Tripmasters to book 7 of my 8 trips to Italy. We have never had one problem. They are very efficient and knowledgeable. I will always use them for my trips.

Company replied

Rated 5 out of 5 stars
Verified

Amazing hotels, easy to navigate flights and the app. INCREDIBLE price for this trip!

Company replied

Rated 5 out of 5 stars
Verified

Customer service is great. We went on a trip to Jordan. The flight and the cost of the hotel was quite a bit cheaper than if I booked it seperate. The hotel options are also great choices too.

Company replied

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Company details

  1. Tour Operator
  2. Tour Agency
  3. Travel Agency
  4. Travel Aggregator

About Tripmasters

Written by the company

Since 1984, Tripmasters has been a leading online travel agency, offering flexible, affordable, and convenient travel solutions. Whether you're planning a European adventure, a South American tour, a romantic getaway, or a luxury escape, our user-friendly online platform ensures an efficient booking experience.

By leveraging cutting-edge technology and deep industry expertise, Tripmasters ensures a hassle-free booking experience while offering exceptional value. Their extensive network of trusted travel partners and curated quality hotels enables them to deliver high-quality accommodations, convenient flight options, and thoughtfully selected experiences tailored to individual preferences.

With an extensive selection of Europe travel packages, you can visit iconic cities and hidden gems in countries such as Italy, France, Greece, and Germany, to name a few. If you dream of an adventure in Central America, the Costa Rica Guided tours deliver immersive experiences in richly diverse landscapes. For travelers eager to discover Asia and South Pacific, Tripmasters provides exciting options in Japan, Thailand, China, Indonesia, India, Australia, and New Zealand, offering cultural experiences and historic sites. The Caribbean and Mexico are also popular choices with packages to Jamaica, the Dominican Republic and Mexico’s sun-kissed resorts. Start your journey today and experience the world your way with Tripmasters!

Our Mission and Values

Written by the company

Our Mission:
We're here to create customers who love us, so much so they keep coming back and tell everyone they know. This success empowers us to support our team and make a real difference for others.
Our Values:
• Continuous Improvement: We believe in constantly enhancing our products and services. • Integrity: We are honest in all our dealings with customers, employees, and partners. • Purpose-Driven: We believe our business has a higher calling than just profit. • Employee Well-being: We invest our success back into our team, continuously improving their lives. • Global Impact: We are committed to increasing our contributions to UNICEF and Children Incorporated, supporting children in disadvantaged communities worldwide.

Why Tripmasters?

Benefits

Expertly Crafted Multi-Destination Itineraries
You're in control of creating a multi-destination itinerary. Many flights, hotels, and transportation options are available to choose from.
Fast, Flexible & Easy Online Booking
Our online booking platform makes it easy to find and book your dream vacation in just a few clicks. With flexible payment options you can book with confidence.
Great Deals and Prices
Get the best value for your money with our competitive prices and exclusive deals on a variety of travel packages.
Dedicated Customer Service team
Our dedicated customer service team is available to assist you with any questions or concerns you may have before, during, and after your trip. 7 Days a Week from 8 AM to Midnight ET.
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Contact info

Private Affordable Stress Free Trips

Explore Costa Rica with our Best Selling Vacation Packages.

4.8

Excellent

TrustScore 5 out of 5

960 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars
Verified

Great trip!

All the trip plans worked out, but I wasn't able to access the tripmasters app. Kept telling me my email wasn't recognized.

9 December 2025
Rated 5 out of 5 stars
Verified

Great platform

Great platform. All under one roof with tons of options for booking.

3 December 2025
Tripmasters logo

Reply from Tripmasters

Hi Sebastian,

Thank you for your great review! We’re happy to hear you enjoyed using our platform.

We appreciate your feedback and hope to help you plan another amazing trip soon!

Best regards,
TripMasters Inc.

Rated 4 out of 5 stars
Verified

I enjoy my vacation and the hotels were…

I enjoy my vacation and the hotels were close to everything

1 December 2025
Tripmasters logo

Reply from Tripmasters

Dear Eviany,

Thank you for sharing your feedback. We’re pleased to know you had an enjoyable trip and found the hotels conveniently located. We look forward to assisting you again in the future.

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Absolutely wonderful experience

Absolutely wonderful experience. Booked our trip, planned out two destinations, with flights for everything during the same trip, and a couple of guided tours. The customer service was fantastic. The ease of the whole process was great. I highly recommend them to anyone.

28 November 2025
Tripmasters logo

Reply from Tripmasters

Dear Ian,

Thank you for your kind review. We’re delighted that arranging your itinerary was an easy and positive experience, and we’re especially glad our customer service team made a strong impression.

Your recommendation means a great deal to us. We hope to assist you again in the future!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

5 Star Experience from TripMasters

Tripmasters made it easy to create my custom itinerary by adding extra days, choosing from a broad list of local hotels, and choosing from many tours and activities. In addition, the Private Transfers they arranged were top notch with great drivers and experiences.

4 December 2025
Tripmasters logo

Reply from Tripmasters

Dear Mat,

Thank you for the fantastic review! We’re so glad you enjoyed building your custom itinerary.

We look forward to helping you plan your next adventure!

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Tripmasters gave me a great vacation

I used Tripmasters to plan a vacation to England which included a couple of days in Paris. Tripmasters allowed me to fly into Paris and fly out of Edinburgh. The arranged a rental car, airline tickets, and hotels for four cities. Everything was planned ahead of my trip with an itinerary of my choosing. If I had tried to book everything on my own I would have paid a lot more for the individual flights, hotels, and rental car. Tripmasters took care of everything for a price that was much lower than I expected and I had a wonderful vacation.

31 August 2025
Tripmasters logo

Reply from Tripmasters

Hi Paul!

Thank you so much for sharing your experience! We’re thrilled to hear that your trip went smoothly and that your custom itinerary made the journey enjoyable.

It’s wonderful to know that our bundled planning and pricing helped you save time and money while still having a memorable vacation. We truly appreciate your trust and hope to help you plan your next adventure soon!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

I have already used tripmasters several…

I have already used tripmasters several times over the past years and it has always been a flawless experience and they are quick to answer any questions that you may have.

4 November 2025
Tripmasters logo

Reply from Tripmasters

Hi Sandra,

Thank you so much for your continued trust in us! We’re delighted to hear that your experiences with us have been smooth and enjoyable.

Our team is always here to help, and it means a lot to know our responsiveness has made a difference. We truly appreciate you choosing us over the years!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Tripmasters covered all the traveling needs

made our trip to HI seamless and very affordable! even made island hopping easy and covered all the traveling needs. WOULD BOOK with Tripmasters again!!! actually, i am currently looking at our next trip as we speak…

24 November 2025
Tripmasters logo

Reply from Tripmasters

Dear Ronald,

Thank you so much for your kind words! We appreciate your trust, and we hope your next adventure goes as smoothly as this one!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Nice vacations

We enjoyed the trip

26 November 2025
Tripmasters logo

Reply from Tripmasters

Hi Roman,

Thank you for taking the time to share your experience. We are happy to know that you enjoyed your trip.

We hope we can assist you with your next trip soon!

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Italy, Germany and Poland

This is my third time booking a trip through TripMasters, and I can not recommend them enough! They make traveling through Europe a breeze. Knowing that all logistics have been taken care of, there’s nothing I need to worry about but enjoying my vacation!

17 November 2025
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Reply from Tripmasters

Dear Ivana,

Thank you so much for your wonderful review! We’re truly honored that this is your third time booking with us. It means a great deal to know that our services help make your travels through Europe smooth and enjoyable.

We deeply appreciate your continued trust and recommendation, and we look forward to helping you plan many more unforgettable trips.

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Easy to navigate and the customer…

Easy to navigate and the customer service is very helpful, even through the process of needing to purchase tickets for a new flight. They followed up when I missed my flight and that means a lot.

29 November 2025
Tripmasters logo

Reply from Tripmasters

Dear Customer,

Thank you so much for your kind feedback. We’re delighted to hear that you found our site easy to navigate and that our customer service team was able to support you, especially during the stressful situation of needing new flight tickets.

Knowing that our follow-up made a difference truly means a lot to us.

We appreciate you taking the time to share your experience and look forward to assisting you again on your next trip!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

We would highly recommend!

We have used Tripmaster 5 times, they never fail to disappoint. When we had an issue with a flight being cancelled last minute, they were able to arrange another flight and it arrived at same time the original flight was scheduled to arrive. Customer service is great and they are so friendly.

14 November 2025
Tripmasters logo

Reply from Tripmasters

Dear Keith,

Thank you so much for sharing your experience. We are truly happy to know that our team was able to assist you during the cancellation and that you could make it to your destination on time.

We hope we can assist you with your next adventure soon!

Sincerely,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Great help with planning our trip

Great help with planning our trip. Agent listened to our needs, and booked great hotels and transportation. Definitely will use again!

19 November 2025
Tripmasters logo

Reply from Tripmasters

Dear Shelley,

Thank you for your wonderful feedback. We’re glad to hear that our team could understand your needs and arrange a great trip for you.

We truly appreciate your trust and look forward to serving you again.

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified
Tripmasters logo

Reply from Tripmasters

Hi Randy,

We appreciate your feedback! We're delighted to know all your reservations were perfectly arranged. Thank you for traveling with us.

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Travelers from Florida

Booked with Tripmasters our travel to Spain and Portugal, choices of hotels, tours and transfers all went well. Hotels were at the city center which made our navigation in each city easy and convenient. Tours were very organized and meeting points were few minutes walk from our hotel .

25 November 2025
Tripmasters logo

Reply from Tripmasters

Dear Evangeline,

Thank you for sharing your experience! We’re so glad to hear that your trip went smoothly.

We truly appreciate your feedback and look forward to helping you plan your next adventure!

Sincerely,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Booked our 2025 summer Italy trip with…

Booked our 2025 summer Italy trip with Tripmasters was the best thing I could have done. I really appreciated when I recieved an email with suggestions that definitely made our trip complete.

25 July 2025
Tripmasters logo

Reply from Tripmasters

Hi Charlene,

Thank you so much for your kind review! We’re thrilled to hear that planning your 2025 Italy trip with us has been such a great experience, and we're glad our recommendations were helpful along the way.

We can’t wait to help you plan your next adventure!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Government shutdown problems

We ran into an issue of having our flight from Atlanta to JFK cancelled because of the government shutdown. TripMasters had great communications with us during this stressful time and quickly got us back on track to a wonderful vacation.

23 November 2025
Tripmasters logo

Reply from Tripmasters

Dear John,

Thank you so much for sharing your experience. We’re sorry you had to deal with the stress of flight cancellations during the government shutdown, but we’re truly glad our team was able to support you and get your trip back on track.

We appreciate your trust in us and are thrilled to hear that your vacation still turned out wonderful!

Sincerely,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Great value & Excellent service

We've been using tripmasters.com
for years! They are always reliable and dependable. We tell everyone about the exceptional value and quality of service!

9 November 2025
Tripmasters logo

Reply from Tripmasters

Dear Joseph,

Thank you so much for your loyalty and kind words! We’re truly grateful that you’ve trusted us for years and continue to share your positive experiences with others.

Knowing that you value our service and reliability means the world to us.

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars
Verified

Amazing experience!!!

Amazing hotels, easy to navigate flights and the app. INCREDIBLE price for this trip!

16 November 2025
Tripmasters logo

Reply from Tripmasters

Hi Sam!

Thank you so much for sharing your experience! We truly appreciate your kind words and hope to help you plan another amazing adventure soon!

Best regards,
TripMasters Inc.

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