My parcel was completely smashed by the courrier. Luckily, only the package of the beauty products that I ordered was damaged.
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Review summary
Based on reviews, created with AI
Based on these reviews
Modification du point relais sans prevenir en derniere minute, a 30 min de chez moi! Meme si le relay initial choisi est fermé, peut etre serait il judicieux de demander au client de choisir lui meme... See more
I don’t understand why there has been a change of delivery address. I used to have my purchases delivered at an automatic collection place but this time for an unknown reason I had to drive 25 minute... See more
pas de casier disponible de plus lorsque je veux dépose les casier s s ouvre automatiquement bizarre perte de temps
Horrible. Now forced to use this service. All my other options are turned off. Delivery takes 2-3 weeks instead of 5 days. There is never a locker available. The machines screen doesn't always work. T... See more
This is slowest of all shipping services available ever. Local shipments may take up to two weeks, international can easily take up 3 weeks or more. How many people are working there? 2 or 3? This is... See more
Always very slow. Got an email saying: 'We will be delivering your package today!'. Well guess what, did not happen. And more than 24 hours later, still nothing. Get your shit together. Just deliver t... See more
Vinted keeps forcing their garbage service down our throats by disabling all services except their. Lost more packages with them than I can count. I hope the EU steps in for their shady anti competiti... See more
Lockers are very easy to use. Great to be able to take out the package whenever it suits me best. It also means that the shipment costs are generally a bit lower. The downside of this shipment was t... See more
Ever since Vinted started their own Vinted-Go parcel service, the service has been terrible. Three packages were lost in a row, wrong packages were delivered with my address on them containing clothin... See more
My package was delivered to another person without showing ID or QR code. I asked customer service for help, but just kept saying my package was delivered. Yes its delivered, but to wrong person!! Its... See more
Une Honte les colis mettent plus d'un mois pour arriver , quand ils arrivent et ne sont pas volés avant .... Je met une étoile parce-que c'est ppas possible de mettre 0 ...
It keeps leaving my parcel very farther away from where I choose, I don't own a car, thank the environmentally friendly Currier, nor I have public transport season ticket. Received the info that the... See more
Vinted now owns Vinted Go, but that doesn’t mean they take any accountability. I’ve had several packages go missing with Vinted Go – sometimes marked as delivered, sometimes lost in transit – a... See more
L’article n’est pas a la description si pour m’envoyer un article de la chine crois tu pas que je sais acheté sur TEMU ou sur SHEIN
Lost over 4 out of 10 packages through their service Even though you pay for insurance, they don’t refund anything Last time I literally got the status ‘your package is considered lost’, but a... See more
Terrible customer service, my package is being held at their warehouse but apparently they “can’t do anything” to arrange something for me to have it back. PREFERABLY NOT TO USE THIS COMPANY IF YOU SE... See more
My experience with Vinted Go has been disappointing on multiple occasions. This is not just one mistake; the problems with this company are clearly structural. 1. Unreasonably long waitin... See more
Vinted Go is completely unreliable. I used it to ship a €24 cap, followed all the instructions, and deposited the parcel properly into one of their lockers no errors, no alerts. A few days la... See more
Left the parcel at the locker. Then the tracking says the driver found the locker empty. Waited to get support from either vinted (told me to reach out to vintedgo) or vintedgo (told me to reach out t... See more
I sent multiple packages via Vinted Go and the tracking hasn't updated. It's now been over three weeks, and the status still shows it's either stuck at the sorting center or “on the way”, with n... See more
Bonjour cette expérience a été pitoyable , j’ai demandé une livraison dans un casier vinted . J’ai reçu le code pour récupérer mon colis et le casier était vide . J’ai ouvert une réclamat... See more
They send the packages to whatever pick up location instead of the one selected. They don't have any solution to get the package delivered to the correct location. Worst delivery service ever.
Normally I wouldn't choose this sending service but unfortunately the seller didnt give other option and it was a good product & good price that I bought from the seller. I did 2 times vinted go but... See more
This was my first experience with an ups or vinted box, I used it to save time and guarantee delivery, after a few parcels had gone missing in the past (I’ve learnt over the past 6 years it’s common i... See more
This Sunday, I dropped off my parcel at the Vinted GO point located at Carrefour City, 110 Bis Avenue de Flandre, 75019 Paris, France. However, in the app, it still shows as "unsent." I’m concerned th... See more
Absolute garbage experience for both the customer and the seller. Points in 2 locations “near you” if you’re lucky and you have to travel kilometers for them which in the end doesn’t even feel worth i... See more
The worst delivery service possible. It's slow and the packages always arrive in a different place than then one paid for. When it was Homerr; i used home delivery once. The package was mark... See more
They are greedy, dishonest and care only about their money. I sold a dress which I don't wear anymore, the client first cancelled the order because of the too long delivery process, asked for refund,... See more
Customer service is nonexistent, only AI answers. Delays after delays with no communication. Waiting for my package for three weeks now with no updates after the package was dropped off to the package... See more
Changement de point de retrait sans informer à l'avance. Le nouveau point de retrait ne m'arrangeait pas du tout !
I sent a package on 27th of May 2025. It's been 28 business days and the package haven't arrived. Their policy says that they will issue refund for both seller and buyer after 25 days. There has b... See more
The item was not in the Vinted Go locker. When opened, it was empty. With further discussion with the helper there, many people were greeted with empty lockers today, so I would say that Vinted Go di... See more
Délai d acheminement plus long que mondial relay Horaires d ouverture des points relais plus contraignants que les lockers
le locker fonctionnait tres mal pas de lecture du flash code un ecran tactile en fin de vie
My package delivery was re-directed. This happens almost every time. As I have limited mobility, it's a problem.
They have modified adresse of delivery point was so far from my address, Totally trash
Terrible, I wait so long for my package didn’t arrive I try to call customer service, wait 20 minutes and after the women on the phone scream to me that I need to wait 25 bussines days (that I see onl... See more
Delivery is very slow. Tracking does not work. More than a week later, it still only shows the initial information. Vintedgo also charges shipping costs, but should offer free delivery due to the la... See more
3km away from my home this time. They don't care, they make no effort to deliver to the correct location. I have a second package not yet scanned delivred to the same relay, so I'll have to do anot... See more
AVOID AT ALL COSTS Product sold on VINTED, shipped with VINTED TO GO. The buyer doesn't pickup the package and it gets returned. When the return arrives at the pickup point I am on holidays and I c... See more
My Vinted order was sent from Paris (I also live in Paris). It's now two weeks later and it's been to Rouen and now it's in Lyon, and it's impossible to contact anyone, so instead I have to wait end... See more
Yet again the system doesn't work because there aren't enough lockers. Very slow and inefficient, 2 week delivery times despite being out for delivery again and again. They just drive them round and... See more
Délivred 3km from my home whereas I'm surrounded by Vinted go locker locations. Absolutely the worst.
The slowest by far, frequently delayed, with no info about what is happening or why. Parcels will be driven back and forth to delivery points without being delivered, so loads of extra carbon footprin... See more
I have sent multiple packages with Vinted Go last month and they still haven't arrived and the tracking is not getting updated. What a trash service. Multiple packages worth thousands of Euros all... See more
So you wait three weeks while your parcel is out for delivery, then not, then out for delivery, then not, etc etc before finally it's delivered 5km away in a different town. Absolutely disastrous log... See more
Colis impossible a sortir du casier car…
Colis impossible a sortir du casier car enfoncé n’importe comment par le livreur.
27 August 2025
Unprompted review
Bad service.
Delivery is very slow.
Tracking does not work. More than a week later, it still only shows the initial information.
Vintedgo also charges shipping costs, but should offer free delivery due to the lack of service.
13 August 2025
Unprompted review
Unbelievably awful.
Customer service is nonexistent, only AI answers. Delays after delays with no communication. Waiting for my package for three weeks now with no updates after the package was dropped off to the package point by the sender.
5 August 2025
Unprompted review
Vinted Go is completely unreliable.
Vinted Go is completely unreliable.
I used it to ship a €24 cap, followed all the instructions, and deposited the parcel properly into one of their lockers no errors, no alerts. A few days later, I was told the locker was “empty” and that the parcel was never sent.
Vinted Go then claimed, without proof, that I either didn’t drop it off or did it incorrectly which is completely false. I’ve been a trusted Vinted seller since 2021 with over 40 positive reviews and never had a problem until using Vinted Go.
It’s clear their locker systems or collection process has serious technical flaws, especially during high-traffic periods like summer and sellers are paying the price.
Avoid Vinted Go if you value your time, money, and peace of mind. Use Mondial Relay or La Poste instead at least they know how to scan and pick up a parcel.
5 August 2025
Unprompted review
Delivery issue not resolved correctly
I am very dissapointed with the way my last issue was handled. The delivery of my package did not make it, and you guys did not handle it as you should have.
25 July 2025
Unprompted review
Very good ****
Very good communication and the outfit is even more beautiful than on the pictures. Big thanks!!!!
31 July 2025
Unprompted review
Avoid vinted go
Vinted now owns Vinted Go, but that doesn’t mean they take any accountability. I’ve had several packages go missing with Vinted Go – sometimes marked as delivered, sometimes lost in transit – and each time Vinted refuses to help. They hide behind vague policies and push the blame onto users, even though it’s their own shipping service!
It’s outrageous that a platform this big can get away with such poor service and zero responsibility. If something goes wrong, you’re left on your own – no refund, no item, no support.
Avoid Vinted Go at all costs, and be very cautious with Vinted as a whole.
29 July 2025
Unprompted review
Absolutely abysmal, if anything goes wrong, forget about getting your parcel or the money back
Abysmal, and I have lots of bad experiences with DHL, UPS, DPD, PostNL, you name it. This is, so far, the worst of it.
I have sold a small phone holder via Vinted for 15 euros. My buyer just forgot to collect the parcel (also nice), so they started the return process.
I was following updates. It took a long time but when I saw "Out for delivery", I was waiting. Nothing, no usual "Your parcel is waiting for pickup at (name of the point)."
So I checked.
They delivered it to the wrong pickup point in a completely different place.
Well, the package kept travelling, so I still had hope. Another "Out for delivery." Nothing again. Then Vinted has cancelled the transaction and issued money back to the buyer while I had nothing, neither the cash nor my product.
So I have finally written to them, all pissed off.
"Well, you have to contact Vinted Go directly; your parcel is in the warehouse and will be there only for a few more days, *so you'd better hurry*."
Do you know what they did? DO YOU KNOW WHAT THEY DID?
They have delivered the parcel to the *completely wrong pickup point*. Then they picked it up after a few days, and instead of fixing their mistake and moving it to the pickup point in my village, where I had dropped it off, like a normal shipping company, they just *took it straight to their warehouse, for me (without a car) to pick it up*.
They were not issuing ANY notifications throughout this whole process, NONE, NADA, ZILCH. Had I not checked myself, I would still be waiting.
Vinted told me to write to the shipping company handling Vinted Go. The shipping company told me to write directly to Vinted. It's July 26th now, and I'm pretty much certain my parcel is gone, and I'm not getting back my money. All the tracking data is just erased from the system after merely a month(!).
It's an exploitative, vicious service, as if just tailored for avoiding responsibility after selling the service, in my opinion.
Avoid at all costs.
7 July 2025
Unprompted review
Not a big fan of VintedGo
Not a big fan of VintedGo. Slow, not reliable at all. Change the place, loose orders……
25 July 2025
Unprompted review
The worst…
It keeps leaving my parcel very farther away from where I choose, I don't own a car, thank the environmentally friendly Currier, nor I have public transport season ticket. Received the info that the parcel has arrived and it wasn't there, I had to go 4 times to get my parcel. Lost items is also quite common. Vinted advise you not collect the parcel if the pick up point doesn't suit you. Wasting resources and seller and buyer time. What a joke
23 July 2025
Unprompted review
Scam, fake shipping insurance
Lost over 4 out of 10 packages through their service
Even though you pay for insurance, they don’t refund anything
Last time I literally got the status ‘your package is considered lost’, but a couple of days later they told me to have ‘enjoy’ my package, paid the seller, gave them an automatic review and when I filed a complaint, adding a print screen of the ‘lost status’, they say they can’t do anything because it’s standard procedure.
They force you to pay insurance, but it’s a scam
7 July 2025
Unprompted review
AVOID AT ALL COSTS
AVOID AT ALL COSTS
Product sold on VINTED, shipped with VINTED TO GO. The buyer doesn't pickup the package and it gets returned. When the return arrives at the pickup point I am on holidays and I can't retrieve it in time. The buyer gets a refund, the package gets returned to the sorting center and disposed of. I loose the product and money. I contacted VINTED customer service, they redirect me to VINTED TO GO. VINTED TO GO says they can't start an investigation without VINTED consent. VINTED refuses to help and keeps sending the same reply over and over. Really bad customer service.
21 July 2025
Unprompted review
Rapide simple et efficace
19 July 2025
Unprompted review
Useless
Normally I wouldn't choose this sending service but unfortunately the seller didnt give other option and it was a good product & good price that I bought from the seller. I did 2 times vinted go but it was ALWAYS had bad experience on waiting for my item to arrive. It kept saying out of delivery from a week ago and until now there is no update what so ever. Sent msg to the customer "dont" care, no response...nothing!!!
19 July 2025
Unprompted review
Delivered to the wrong pickup point
Didn't go to my initial pickup point, whilst they were open (I checked with them right after), but delivered 4km away in another city instead. This happened 3 times already. Wont use it anymore.
18 July 2025
Unprompted review
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