Deporvillage Reviews 396,263

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery service, noting that items often arrive sooner than expected. Consumers appreciate the good prices and the high quality of the products, which match the descriptions provided. Many highlight the wide selection of items available, making it easy to find exactly what they need. People also mention positive experiences with the ordering process and appreciate the clear communication and updates on their order status. However, opinions on the order process are not consistent among reviewers. Overall, the company is commended for its efficient service and the condition in which the products arrive.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ordering was simple. Fast delivery (arrived a couple of days before the estimated delivery date) and a great product was sent. What more could you want. I wouldn’t hesitate to use this company again!... See more

Rated 5 out of 5 stars
Verified

During a recent EU visit I found this Jacket & tried it on for size etc but unfortunately I never made it back to that store for its purchase. On arrival back home I tried our local stores but the... See more

Rated 5 out of 5 stars
Verified

The delivery was excellent as was the product very impressed will definately order from this company again !!!! Well done unusual to have such an efficient service.

Rated 4 out of 5 stars
Verified

They get Great reviews on Trustpilot, so, even though they are based in Spain, I thought I'd give them a go. They were true to their word. 1 star off as delivery comms could be improved and I would ha... See more

Rated 3 out of 5 stars

It seems to be a theme in some of the other comments... It maybe worth to look at the courier you use: GLS in the UK, not good! They delivered on the day promised but I wasn't at home, because on... See more

Company replied

Rated 5 out of 5 stars
Verified

I had never heard of Deporvillage before and was therefore reluctant to purchase from you. However I made inquiries and agreed to proceed. I am glad that I did and can only praise you for your swift... See more

Rated 5 out of 5 stars
Verified

The Jansport bag is very spaceous for a schooler, with lots of pockets including a laptop pocket. The quality is good although it gets gets dusty very easily which could be because of the type of m... See more

Rated 4 out of 5 stars
Verified

The bike (Bianchi Spillo Rubino) is a very honest model, and with a competitive price specially considering it is made by a first line brand - Bianchi. I got one of the last 2 available units in a gr... See more

Rated 5 out of 5 stars
Verified

I don’t quite remember exactly what I bought from this shop, but I believe it was a pair of running shoes. What I do know is that if the service or quality hadn’t been good, I would definitely remembe... See more

Rated 3 out of 5 stars
Verified

Product and packaging good. Delivery took way too long and the parcel was not available for pickup as advised. Customer service from Mondial was poor as well.

Company replied

Rated 5 out of 5 stars
Verified

I’ve ordered Oakley googles. Price was good, delivery to Slovakia little more expensive but everything was delivered exactly on time (3 days) and well packed.

Rated 5 out of 5 stars
Verified

I ordered winter boots Columbia. I am very pleased it was exactly what I expected. The shipment arrived relatively quickly. I will definitely order again in the future because the prices are unbeatab... See more

Rated 4 out of 5 stars
Verified

Timely delivery. But still disapointed: I ordered ” 1x Lurbel Logan Five Socks Black Lime Green Size” inthe belief that I ordered one set containing 5 pair of socks…. But I only received one pair…Why... See more

Rated 4 out of 5 stars
Verified

Good price for skecher shoes that I couldn't find elsewhere. Delivery was a day earlier than expected. A couple of negative points. Firstly the pickup location was 13 kms away, while I passed a number... See more

Rated 5 out of 5 stars
Verified

I ordered from Deporvillage and accidentally selected the wrong delivery address. Luckily, their customer service was quick to respond and helped me fix the issue without any hassle. The products them... See more

Rated 5 out of 5 stars
Verified

Found my favorite gym shoes here! They have a good selection of brands. What I was looking for specifically was gym shoes with thin, flexible soles and generous toe space for squats and deadlift suppo... See more

Rated 4 out of 5 stars
Verified

Materiale conforme all' acquisto. Ma il packaging non propriamente idoneo. Non si può mettere dei copertoni in una scatola e "piegarli"... La tela potrebbe rovinarsi. . Comuqnue tutto ok

Rated 5 out of 5 stars
Verified

Perfect transaction and first time using this company. Was a little unsure as I’m based in the UK and Deportvillage is not UK based. Item arrived perfectly packaged and on the day specified when f... See more

Rated 3 out of 5 stars

I bought a pair of vans, old skool, black and white. The delivery was fast and everything went smoothly, however the right shoe had a drop of glue on it in a very visible place. It took me hours of ge... See more

Company replied

Rated 5 out of 5 stars
Verified

The time from order to delivery was extremely short. Traveling that far that fast was amazing. Product arrived as described, advice to order one size up was perfect. Jacket seems of good quality, fits... See more

Rated 5 out of 5 stars
Verified

I'm based in the UK and was very impressed with how quickly the delivery arrived. The Garmin product came in perfect condition, works flawlessly, and I’m really happy with the purchase. Highly recomme... See more

Rated 5 out of 5 stars
Verified

Very quick turnaround for order to UK, ordered weightlifting shoes, price-wise this was best option by far, good communication throughout the process. Will be definitely ordering again in the future... See more

Rated 5 out of 5 stars
Verified

Ordered new Steve Madden trainers. Arrived a day before estimate. Emails sent & kept up to date on their progress. Very happy with experience and would use again. 😊

Rated 4 out of 5 stars
Verified

Waited one day longer than predicted but overall satisfied. They did provide me with a date of delivery immediately after my order which was great. And apologised when it didn't arrive on the day it s... See more

Rated 4 out of 5 stars
Verified

The price of the product fluctuated a lot, but I managed to get it with 40% off. The shipping was a bit on the slow side but everything arrived safely. If you can wait for your items a bit more, you w... See more

Rated 5 out of 5 stars
Verified

The parcel arrived very quickly, exactly as promised. The item didn't fit me so I had to return it but it arrived in perfect condition, exactly as advertised.

Rated 3 out of 5 stars

Bad customer service albeit nice product. I didn’t get any emails at all let alone tracking details. Save yourself the worry and order elsewhere.

Company replied

Rated 5 out of 5 stars
Verified

Great service from start to finish. easy to order and lots of communication which I liked as it was my first time ordering from this company. fast shipping also. I will definitely be ordering again.... See more

Rated 5 out of 5 stars
Verified

Just received my zero sandals they are simply awesome, good layout on website and some great bargains recommended !

Rated 3 out of 5 stars
Verified

Return Policy not so good... Placing an order containing more than 1 item, it will force you to send back the complete order, even if just one item is not ok... Too bad!

Company replied

Rated 5 out of 5 stars
Verified

Deporvillage had the exact type and size of trainer that I had been looking for. The price was good, the item was well packaged and was in excellent box-fresh condition.

Rated 3 out of 5 stars
Verified

Slow delivery and very difficult to return items. While the product was much cheaper the hassle or returning and slow delivery I'd rather order elsewhere in future

Company replied

Rated 5 out of 5 stars
Verified

Quick shipping, good communication and tracking info, and a great price. Product as described. Nothing to complain about 👍

Rated 3 out of 5 stars
Verified

Delivered to the wrong house even though there are large address numbers on the house. Products all good when I received them.

Company replied

Rated 5 out of 5 stars
Verified

Overall a great experience. They've a fantastic selection of outdoor wear at very competitive prices. I've purchased a few expensive items and they've arrived in great condition.

Rated 5 out of 5 stars
Verified

Everything was perfect, as described on the website. I am very happy with my purcahse

Rated 5 out of 5 stars
Verified

Sizing accurate. Slick ordering and delivery was prompt and well informed.

Rated 5 out of 5 stars

It was the first time I'd ever bought anything from this site. My experience was perfect, the delivery times were very fast. I totally recommend it! 10/10👏🏼

Rated 5 out of 5 stars
Verified

Great service and customer care. Some of the items in my order were unavailable to ship immediatly, and the staff handled it proactively and very rapidly. As soon as all of the items were ready to... See more

Rated 5 out of 5 stars

Outstanding service as always, fast efficient service and delivery. Excellent product range too. Staff reply to issues in a timely manner. Excellent service, thanks to all your staff.

Rated 5 out of 5 stars
Verified

Very important question for future is the last step of Polish curier GSL , GSL is not. fexibility curier they are complitly ignorr domestic clients. They have put the number by sms to the local... See more

Rated 5 out of 5 stars

I'm very pleased not only with the product I received, but above all with the service I experienced. I haven't been served so quickly in a long time. Everything written on your product page was and is... See more

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Company details

  1. Sporting Goods Store
  2. Activewear Store
  3. Bicycle Store
  4. Bike Accessories Store
  5. Outdoor Sports Store
  6. Running Store

Written by the company

Tu tienda de deportes online especializada en ciclismo, running y deportes outdoor. Te entrenamos compartiendo nuestra experiencia para ayudarte a conseguir todos tus objetivos.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

396K reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Incorrect/misleading product description&pictures and zero interest from customer service to resolve the issue

Website is ok, shipping fairly quick.
However, product description including colour of the I got product is completely different to a product itself or the description on the box(manufacturer). This is to include picture of the product on their web. Clearly either a wrong colour was sent or incorrect product description&pictures are provided.
No clear answer or even attempt to resolve the issue from Deporvillage customer service. Totally ignored. Hope others have more luck otherwise you will get anything they pack and should be happy by all means.

6 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Ordering simple and fast delivery

Ordering was simple. Fast delivery (arrived a couple of days before the estimated delivery date) and a great product was sent. What more could you want. I wouldn’t hesitate to use this company again!

10 October 2025
Rated 4 out of 5 stars
Verified

Great Product at a Great Price

They get Great reviews on Trustpilot, so, even though they are based in Spain, I thought I'd give them a go. They were true to their word. 1 star off as delivery comms could be improved and I would have liked to have been able to indicate a safe place to leave the parcel. Would i use them again? Definitely!

9 October 2025
Rated 5 out of 5 stars
Verified

excellent

The delivery was excellent as was the product
very impressed will definately order from this
company again !!!! Well done unusual to have
such an efficient service.

10 October 2025
Rated 5 out of 5 stars
Verified

Great service and customer care

Great service and customer care.

Some of the items in my order were unavailable to ship immediatly, and the staff handled it proactively and very rapidly. As soon as all of the items were ready to ship, express shipping was applied to my order without any request from my side, which was very considerate of the shop. Not to mention that I am very happy with the items that I recieved.

8 October 2025
Rated 3 out of 5 stars

Poor delivery experience

It seems to be a theme in some of the other comments... It maybe worth to look at the courier you use: GLS in the UK, not good!
They delivered on the day promised but I wasn't at home, because one goes to work... they just took it away.
They don't offer you alternative arrangements, or means for me to contact them and offer different arrangements. They just said "We'll try again in the next five days", no consultation as to when or if I might be at home.
They delivered the next day but we could only receive it because my daughter was at home off-sick from school.
Any other courier offers you different delivery options if you are not going to be at home. Otherwise we might be waiting for it days and weeks.

8 October 2025
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hello,

We are pleased that you have received your order, although we are very sorry for the delay. We have taken action and have reported the situation to the shipping company to prevent future mishaps. We value your trust in us and we are committed to improving our service.

Best regards,

The Deporvillage team

Rated 1 out of 5 stars

Very unhappy

Very unhappy. imposible to get in contact with them. They simply reject my schedule calls. I have a return pending since 27/08/2025, which they acknowledge to have received it in their facilities and it is stuck on this step since then. this is the return number Devolución R01201593
If I don't get feedback I will scalate to the OCU

27 August 2025
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hello,

After carefully reviewing your case, we can confirm that the issue has been resolved successfully.
If you have any further questions, we will be happy to assist you. Thank you for your trust and for giving us the opportunity to improve.

Best regards,

Your Deporvillage team

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