1. Inferior product with cheap materials and poor manufactoring. 2. Two months after returning product I'm still waiting on my refund. Yes, I opted to leave it for the customs to return as I... See more
Company replied
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1. Inferior product with cheap materials and poor manufactoring. 2. Two months after returning product I'm still waiting on my refund. Yes, I opted to leave it for the customs to return as I... See more
Company replied
Great products with a truly caring & personal customer service. We were so happy about our SoftSilver grounding sheet, it's been life-changing. Bigi has provided us with outstanding customer service,... See more
I have bought various items from Groundology over the years and have been very pleased with their products. I have several autoimmune disorders and using my grounding products, alongside exercise &... See more
Yesterday, I slept on groundology's bed sheet for the first time after washing it by hand with a gentle, fragrance-free detergent. It was a wonderful experience. I noticed the effects after a few... See more
Groundology supplies personal grounding/earthing systems: earthing sheets, mats, bands, patches, and other accessories. Based in UK, shipping worldwide.
United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
The high-quality products from Groundology have truly made my life smoother. I’ve been sleeping much better since I started using the grounding sheet, and I feel more energised throughout the day thanks to the grounding mat I use at work.
Customer support is excellent—quick to respond and incredibly helpful. They kindly assisted me with a misunderstanding regarding customs charges, and I really appreciate their generous and professional approach. Highly recommended!
1. Inferior product with cheap materials and poor manufactoring.
2. Two months after returning product I'm still waiting on my refund.
Yes, I opted to leave it for the customs to return as I saw the one my friend received and I had no interest of a product of that quality.
Whether or not its on you as a company or the card company I would find it useful to know that return of funds might be late. If I had read my own review I might have asked a few more questions before my purchase.
You answered my emails very promptly and your customer service is quite nice.

Reply from Groundology
I'm very happy with the products
I've just started using grounding SoftSilver sheets and pillow cases. After 3 weeks I noticed my sleep improved and i do not wake up mid night anymore. I also feel less back pain.
It is still early, but since nothing else changed in my rotine, I believe i can say it is related.
Fantastic customer service. I've bought a couple of items from Groundology and had a question. On emailing the team, I had a really detailed response. Would highly recommend 👌
They are communicative and empathetic. Often rare these days. BTW I love the product!
I have bought various items from Groundology over the years and have been very pleased with their products.
I have several autoimmune disorders and using my grounding products, alongside exercise & a careful diet, keeps them in check. I have the grounding bed sheet and silver pillow case, the grounding mat, the grounding bracelet, & grounding patches.
I recently asked a question about the connecting leads & Bigi answered me very quickly, so I can also say that the customer service is very efficient too - thank you 😊
The order arrived very quickly and I was very impressed with the quality, feel and fit of the sheet. I had a minor issue with the plug so I emailed the company and (Bigi) from customer services replied almost immediately and sorted out the problem without any fuss. The after sales service is excellent. I would recommend Groundology as a company who is committed to providing great quality products backed up with excellent service.
Great products with a truly caring & personal customer service. We were so happy about our SoftSilver grounding sheet, it's been life-changing. Bigi has provided us with outstanding customer service, helping us choose a product and going above and beyond to help us with our product even after purchasing it.
Very grateful. Would recommend this store!
Yesterday, I slept on groundology's bed sheet for the first time after washing it by hand with a gentle, fragrance-free detergent.
It was a wonderful experience. I noticed the effects after a few minutes, which was a little unsettling, but I reminded myself that I was sleeping on a grounding bedsheet.
I calmed down and slept well after weeks of poor sleep.
And their support is amazing.
The products are amazing and have helped me recover from deep-seated (years-long) chronic insomnia. I had tried every other possible approach to curing my insomnia and absolutely nothing worked. I bought the fitted sheet and it worked like a charm - within 3 weeks I was sleeping through the night and waking refreshed every morning. Years later I still buy one every couple of years as they do lose their conductivity over time and I do still need them to get a good night's sleep, but they are worth every penny. I have just bought my latest replacement this week. They have literally given me my life back.
Over the past year, I have used both a grounding mat and pillowcase from Groundology. I have been pleasantly surprised how much grounding has helped me have better quality sleep and a recent medical procedure showed significant reduction in my level of inflammation. I have ordered another pillowcase so I can continue grounding while one is being laundered. Any enquiries I have are answered promptly and the staff are very helpful.
GROUNDOLOGY.....the speedy service... had my items within 3 days...the customer service...nothing is to much trouble for them to explain to me in an email...Its a company i would certainly recommend for your grounding items...
I was introduced to grounding by my nutritionist and I fell in love with the idea almost straightaway. However given weather in England, I know I must find a trustworthy indoor grounding tools as well. After extensive research, I found groundology. I bought mats, bands and heeling straps and I have been grounded as much as and as often as I can. While using a new product, I would have different questions. Groundology help team has been given me the best support and assurance with prompt response, detailed explanation, proactive educational guidance by sending supportive material to broaden my knowledge on grounding. I feel I am not alone in the journey of trying grounding and benefiting from it, instead I feel safe and positive with lots support from groundology.
I had a truly outstanding experience with Bigi from Groundology. From my very first inquiry, BG provided prompt, precise, and incredibly detailed answers to all my questions about their grounding products. His professionalism and kindness were evident in every interaction.
Bigi consistently went above and beyond to ensure I had all the information I needed. His passion for the products and his dedication to providing exceptional customer service are truly remarkable. The level of assistance I received was far beyond expectations, and Bigi's commitment made the entire process a pleasure.
For anyone seeking high-quality grounding products and truly exceptional, patient, and professional support, I highly recommend this Company. Five stars plus!"
I had pain in both my knees for several months. I put a grounding mat in my bed and woke up with no pain in my knees!! This is absolutely amazing!!! 😍😍
Groundology have always been generous answering my questions about grounding. They've been around from before EMF products became hyped up. The bedding sheets and mats I've purchased last years and still work. Highly recommended.
Super good customer Service. If you got any issues, just get in touch. My products are all super well and even if I feel I am healthy already , I am sure they bring their benefits.
I was reading into the topic for a while and it's all scientifically proven. I also got my dad a sheet and my mother as well, as I believe we all should sleep on them, whether that's a silver sheet or a cotton silver lined one. Highly recommend. I also use the matt for under my keyboard on my PC.
Let's be healthy! :-)
Jan
Bull,
Does not work i spent the higher end for quality and have had no results at all absolute waste of time do not buy.
I even tested the sheet and pillow case with a qualified spark and its all false don't waste your money

Reply from Groundology
I have Osteoarthritis in both my knees, my body has been aching for awhile.
On the second day of using the Soft Silver sheet I woke up without any body pain and my knees didn’t have that wincing pain. I had a spring in my step and my mind felt clear,
Amazing only after two days! Great company, professional service, very helpful on the phone and fantastic products! I really recommend everyone tries the Soft Silver sheet! Thank you.
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