Hastings Direct Reviews 173,893

I have only recently chosen a car insurance policy with Hastings Direct. Everything went fine, bar one thing.. Hastings have not notified my previous car insurers Sterling (whom have arranged for my... See more

Quote was initialised by one of the comparison websites. I checked it direct with Hastings to check everything was included that I needed from my old policy. All covered. I was able to choose dif... See more

I’m saying 4 because your braking stats are so harsh! I’ve gone down so many points because braking apparently means I’m slamming them. The rest is fine and on a full bar, but my breaking is the pro... See more

Regardless of my reason for contacting them, their Customer Service has been second to none. I can't claim they've been one of the cheapest policies I've found for either my car or home insurance, but... See more

Most competitive price for insurance adding my teenager on as a learner. Great comm. The little black box is discreet, and I really like logging in and getting praised for an awesome drive on the ap... See more

Hastings Direct was the most competitive quote on my recent motorcycle insurance search. I already had a policy with Hastings on my other bike so it was an easy decision to add the second motorcycle... See more

Really impressed by the pricing. Not just once, but twice. Hastings beat all of the price comparison sites I tried. I was so happy when I was able to add my new second car to the policy and a receive... See more

After receiving my renewal quotes I was eager to speak with somebody to figure out a good price for me being a second year driver. After holding for about 3 minutes a very helpful lady named Aisha was... See more

I despise car insurance companies & their ways. Imagine my surprise when I called Hastings to cancel my policy, selling my car, they were really helpful, fast & efficient. I received my refund in les... See more

I was very impressed to speak to someone who went through all the options for our vehicles, they were polite and patient and very helpful and managed to get us cover for my son who has just passed his... See more

Initial contact with Hastings Direct was very easy to deal with. From start to finish , Steer Ayr kept me informed of progress re car damage. They even arranged to do the work during my holiday so the... See more

Simple process from start to finish, all sorted within 10 minutes. Very competitive quote, not the cheapest I could’ve picked but the best known (to me) company reputation wise.

Unfortunately I was a victim of a hit and run, I suffer extremely with my mental health and dealing with things as quickly as other people. Hastings have no time limits on reporting accidents as such,... See more

Hastings Insurance provided great value for money. They dealt with our insurance quote promptly and we were good to go. Didn't try to oversell us but ensured we got what we wanted and explained our co... See more

I used Go.Compare and the process was simple and thorough. The transfer to Hastings was seamless and their home insurance seems very good value and comprehensive. It is easy to access the policy detai... See more

The guy I spoke to when taking my policy out deserves a raise. The one thing I don’t like is the black box like it’s not the speed or anything it’s the breaking and cornering. You go round a round abo... See more

Applying to the original cover was easy and quick To renew it this year require just a few clicks and it was done. However I forgot that I had set up automatic renewal so for a while I had two policie... See more

Obviously the real test of any insurance company is hopefully not one I will have to deal with, but as far as buying and set up the experience has been excellent. The app was easy to get up & running... See more

Called to find out the best options for my renewal and couldn’t fault Marvin, he was so patient and the call was smooth and stress free. Really friendly staff, amazing service in comparison to other c... See more

I am happy with your service at the moment, hope it will go with ease and comfortable. Keep the tacker straight forward, I am feeling quite difficult to connect with phone, like do on bluetooth and... See more

Being able to ring a number and actually speak to a person was why I renewed my motor insurance and taken out house insurance. He was very polite and so helpful. So frustrating when your only optio... See more

I received a quote via Go.Compare that was acceptable compared to that quoted by my current insurer. I found it necessary to call Hastings due to a small misunderstanding and have to say that the pers... See more

good price easy to understand customer support team Would have had 5 stars if House and car insurance were under same policy, needed two email addresses???

The staff on the phone was very friendly and helpful the only thing I was disappointed with I could not extended my 90 day cover in Europe so when my insurance has expired I will have to look somewhe... See more

I have been with Hastings for two years and it’s has been a pleasure. I have the electronic tab in the car which has enabled me to be a better driver. My insurance renewal was £60 cheaper a month whic... See more

I needed to update my policy, Hastings were easy to contact and quickly completed the changes, I even received a partial refund. The app is simple and most changes can be done without contacting them.... See more

got my car insurance sorted and was pleased with the extras i received, Greggs coffee every month for a year and a £20 Sainsburys voucher. really pleased with the price and what i have included with t... See more

Best car insurance company going! I used to be with first central but their prices are too high and I’ve decided to swap to Hastings, best choice I ever did. They offered me a much more comfortable op... See more

It was easy to follow and priced well for all elements covered in your insurance policy for my Ford Fiesta SO14 JVM. My renewall from Esure was cheaper but did not cover all of your protections. Kin... See more

Clear website, enough but not too many emails. Optional extras made tailoring my insurance quote fast and simple. No issues.

What I personally would like to know is, how comes with 20 odd years of no claims bonus (which means I must be paying attention to the roads) that you can still charge me just under £1,800.00. I’m not... See more

From searching on compare the market and getting my quotes, your company offered me the best plan. Including all I wanted from my car insurance. It waa easy to sort online

Renewing my car insurance with Hastings was quite straightforward and satisfactorily. However when I wanted to add my Wife's car in a multi car deal I found the service and the premium quoted to be to... See more

Really easy to do ,felt bogged down trying to navigate a good deal with other companies, looked at Hastings, got a really good deal . Very happy ,

Needs to be more competitive with the prices, was insured with you last year and so I thought you would be better value but not so, I got much better deals elsewhere.

Hasting premier came in £150 less than my previous provider for the same level of cover. Very easy to set up, all done online and email and quick to send policy through. Highly recommend.

I’ve just had the pleasure of speaking with Joe, who has been able to get me home insurance after almost a week of calling various providers, brokers, and even BIBA. Over the last year I’ve s... See more

Everything fine, marked four not five stars as I would have liked written documents, not just online. But then I think most companies do the same.

It was relatively easy to arrange my car insurance. Could I have got it cheaper elsewhere, possibly, but Hastings is a well-known company and therefore regarded as a safe option.

I am autistic so it’s important to me that the process of getting insurance is as easy as possible. The app is easy, I can make changes if I need to.

Ease of navigation on the website, clear distinct questions which were easy to answer. No messing around with payment, amount due and payment options clear. Would recommend to anyone looking for n... See more

Clear options about how you want to personalise your house insurance. Quick and easy to speak with an agent. Great cover, good price !

Your system when followed by a new home insurance customer is quite daunting, & sadly so is your signing in for direct access, but once mastered & signed in, becomes quite a simple system.

Not the lest expensive insurance however it covered what we needed ,also the online information is very straight forward and easy to manage.The follow up was quick and informative.

Great guidance to connect the car gadget….your advisor was very patient! My husband dealt with Hastings, and he found all the people he spoke to were helpful and friendly.

Quite surprised about how much the insurance went up seeing as it's a little 1.2L Chrysler. Was thinking of looking elsewhere.

The fact that you made it seem like you actually wanted to keep me as a customer and helped me get a better value for money.

Got a quote through compare the market check all the information just i wanted quick and easy all running smooth

Very helpful advice about car insurance for a newly qualified driver. I will use Hastings Direct in the future

Hastings you out did yourself, the app is easy to instal and user friendly. The you drive tracking tab got to me on time and to set up was easy as described in the video.