Marks Electrical Reviews 104,972

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and reliable delivery service, often highlighting the punctuality and careful handling of appliances. Many consumers appreciate the friendly and professional demeanor of the delivery staff, who go the extra mile to ensure customer satisfaction. People also frequently mention the competitive prices offered by the company, considering them a significant advantage. Consumers express satisfaction with the overall service, from the ease of ordering to the helpfulness of the staff. While opinions on specific orders and customer service experiences vary, the general sentiment remains positive. The seamless purchasing process and efficient communication throughout the delivery process are also recurring points of appreciation among reviewers.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great customer service and fast efficient purchase for a product needed urgently. We needed a fridge freezer urgently for tenants with 2 young children. Marks Electrical advised on a suitable prod... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely first class service from Baz & David in delivering our fridge / freezer. It was a little complicated and a bit of a squeeze even though I had taken off a couple of doors in preparation.... See more

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Rated 5 out of 5 stars
Verified

Brilliant communication, spot on delivery time...superb service Lovely delivery team. Hopefully new Beko washing machine will be as reliable as the old Beko one it is replacing ...time will tell... See more

Company replied

Rated 5 out of 5 stars

Brilliant price and free collection and delivery when i became a member for 12 months for £15 which also reduced price by £65 for members so well worth doing. Quick delivery and kept informed throu... See more

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Rated 5 out of 5 stars

Amazing experience from start to finish. The American fridge-freezer i wanted from John Lewis was out of stock so searched online for the same one. Marks Electrical had the same model for the same p... See more

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Rated 5 out of 5 stars
Redirected

Friendly helpful delivery team who were very efficient in getting the old very heavy one out and the new one in. They even managed to rig an extension to the outlet hose when the machine one was t... See more

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Rated 5 out of 5 stars

Customer assistant Hamza was first class - The bank blocked our card due to their own mistake and Hamza held deal over to next day and sorted it personally the next morning - also holding our agreed... See more

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Rated 5 out of 5 stars

Good value for money and great service. The communication was excellent with a two hour delivery slot allocated the night before and a text and phone call on the way. My installers, Jag and Suky, were... See more

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Rated 5 out of 5 stars

Placed an order by phone with Sam Curtis for some Neff appliances as one of the items I wanted was not in stock on line. He was extremely helpful and sorted everything out which was brilliant. Receiv... See more

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Rated 5 out of 5 stars
Redirected

Had my washing machine delivered and it was damaged. Completed the online form, sent over all the details and Elle was straight on it. Next day collection of the damaged item and delivery of the repla... See more

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Rated 5 out of 5 stars
Verified

Great experience. Ordered washing machine and was delivered on time the next day. Took away all our rubbish and the old machine and advised on install. Delivery guys were very polite and careful when... See more

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Rated 4 out of 5 stars

We ordered a new electric cooker - it took a few days to arrive but that made it cheaper. The delivery window was fairly large but they arrived about 30 minutes in to their window. The delivery gentle... See more

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Rated 5 out of 5 stars
Verified

After a massive disappointment on Monday with a delivery crew that were just shocking. Tonight was a massive improvement with two fantastic guys who went that extra mile. Well done to you a credit to... See more

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Rated 5 out of 5 stars
Verified

Great delivery service using their own van and staff, meaning product was in very safe hands (not like other online suppliers who use the likes of DPD). Product was delivered next day without any issu... See more

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Rated 5 out of 5 stars

Mr Everett and Martin C. Did a great delivery of my new fridge freezer They were on time and let me know 30 min before arrival. Gentleman’s were very kind and careful. I can tell they professional.... See more

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Rated 5 out of 5 stars
Verified

Delivery team were exceptional. We had a whole range of appliances being delivered through an old Victorian house. The guys were swift, planned the route through the house and avoided bumping into any... See more

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Rated 5 out of 5 stars
Verified

So good! Quick delivery, and the delivery guys were brilliant - the company gave us a two hour window and the delivery guys called ahead, got the (massive item) into the house. So friendly and profe... See more

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Rated 5 out of 5 stars
Redirected

I received regular updates as to when I would receive my goods, the delivery team were on time as confirmed by them 30 mins before . Very pleasant and Quick dropping goods off. The names of the men... See more

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Rated 5 out of 5 stars
Verified

Absolutely brilliant from start to finish.The delivery team Corey & Pavel advised us of the expected delivery time that was spot on, they were also very helpful & polite. Marks Electrical got it righ... See more

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Rated 5 out of 5 stars

Craig and Corey delivered our new washing machine this morning. They provided a 5 star delivery service bringing the washing machine right to where it needed to go in and taking away the old one very... See more

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Rated 5 out of 5 stars
Verified

Great deal. Great updates. Great delivery. Great customer service. I’ve used Marks Electrical for a number of purchases and they are great every time. Martin and Everett were swift, efficient and care... See more

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Rated 5 out of 5 stars
Verified

It was very straightforward apart from we are on the 2nd floor without a lift, which I had mentioned in the comments for the driver, but I hadn't noticed it was actually written in a couple of places... See more

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Rated 5 out of 5 stars
Verified

First time using Marks Electrical and very impressed. I am usually an AO user but found Marks Electrical whilst doing a google search. The main reason for purchase was the much better delivery option... See more

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Rated 4 out of 5 stars
Verified

Everything worked really well. The men were polite and friendly. Would recommend Marks Electrical. One little problem was lack of communication about running two hours late. Lateness not the problem.... See more

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Rated 3 out of 5 stars
Verified

Excellent item. Original delivery date was cancelled at short notice so I was quite unhappy with that. Bought the item through Top Cashback website, my cashback was declined and I have no idea wh... See more

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Rated 5 out of 5 stars
Verified

Having bought previous items from Marks Electrical a new built under fridge and an under counter freezer have now been added to the collection. The online order system was easy to use together with ac... See more

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Rated 5 out of 5 stars

Order was for an American style fridge freezer. From placing the order online to the item being installed, the whole process was simple and straightforward. The fridge was delivered next day and we we... See more

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Rated 5 out of 5 stars
Verified

Excellent communication with really friendly support and sales staff. Delivery was well informed and absolutely bang on time. Very helpful delivery team and polite. I wouldn't buy from anywhere else.... See more

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Rated 5 out of 5 stars

The purchasing of my new washer dryer was seamless and the sales person was very efficient and polite. Although the delivery was delayed due to heavy traffic, I was kept informed and my machine was... See more

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Rated 5 out of 5 stars

Just ordered a washing machine from Marks Electrical. After a few problems with the Internet I phoned through my order, spoke to Lacey, she organised my order,supplied a suitable delivery time. Lace... See more

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Rated 5 out of 5 stars

Couldn't be happier with how buying a new washing machine went. Delivery was fast, and they took the old one away as promised. Extremely friendly and helpful delivery staff, making sure I had everythi... See more

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Rated 5 out of 5 stars

The pricing for the washing machine was great and I also took the offer of free installation, free taking away the old one, and free delivery. (Fantastic!) The delivery men were polite, friendly, quic... See more

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Rated 5 out of 5 stars

Dishwasher arrived within the estimated time slot, i was given regular updates on my order after i purchased it online. On the day i was called when the delivery was 15mins away and it was delivered... See more

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Rated 5 out of 5 stars

Received a delivery this morning from Craig and Corey and had a really friendly and quick service. They also called 10 minutes before to say they were on their way which was really helpful. Would defi... See more

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Rated 5 out of 5 stars
Verified

Attractive double oven with simple knob controls. Great price. Arrived on time very carefully packed to minimise risk of damage. 2 man team carefully manoeuvred oven indoors.

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Rated 5 out of 5 stars
Verified

Never had a problem with Marks. Good value, good communication, great customer service. I'd even take them over more expensive alternatives (not that there are many) because I know where I am with the... See more

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Rated 5 out of 5 stars

Really helpful with my enquiries. Very polite. Gave plenty of options for delivery days and even phoned back when more became available to see if one of those was more convenient I feel the price was... See more

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Rated 5 out of 5 stars

Craig and Corey were brilliant in the delivery of my large Samsung fridge. Called me in advance. Placed the appliance perfectly. Zero issues, super smooth and super fast as well. Moreover friendly a... See more

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Rated 5 out of 5 stars
Verified

Good price and smooth delivery. The washing machine arrived during the estimated delivery window and was delivered to the kitchen as requested. I didn't book unpacking or installation (it's very easy... See more

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Rated 5 out of 5 stars

WE ARE KITCHEN RETAILER REALY ONLY USE WHEN DESPERATE BUT YOU HAVE ALWAY HAD WHAT WE WANTED AND DELIVERED IT WHEN YOU SAID YOU WOULD. DELIVERY DRIVERS ALWAYS POLITE HANDLE THE APPLIANCES WITH CARE CA... See more

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Rated 5 out of 5 stars
Verified

Easy to order and choose delivery day. Best price on the web. Great communication re delivery time slot with added benefit of driver sending “20 minutes away” warning. Delivery guys were friendly and... See more

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Rated 4 out of 5 stars
Verified

It would have been 5star however the delivery was an hour later than that given which resulted in having to rearrange work etc. Otherwise, good comms, good price item

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Rated 5 out of 5 stars

My Miele Fridge needed to be replaced and Miele don't manufacture that size anymore which is annoying. However Marks Electrical were able to help me and I was able to get a Liebherr to fit. The Deliv... See more

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Rated 5 out of 5 stars

Craig and Hargun delivered our fridge freezer yesterday 09/10/25, fabulous service from them both, nothing was too much trouble! Thankyou very much very satisfied 😊

Company replied

Rated 5 out of 5 stars
Verified

The delivery drivers were polite, helpful and efficient. They placed my freezer in its position and gave me advice for when I first plug it in. Very happy with the whole experience and love the freeze... See more

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Rated 5 out of 5 stars

I've just received a lovely new washing machine from Marks. Got a great deal on it, delivery was excellent, Baz & Dave are cool guys. I'll be using Marks again.

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Rated 5 out of 5 stars
Verified

Competitively priced. Quick helpful response to queries prior to purchase. Good delivery options, and the delivery arrived on time and the people were pleasant and very helpful. Would definitely buy f... See more

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Rated 5 out of 5 stars

Craig and Corey (order SO 297462) delivered our LG heat pump tumble dryer. Excellent service from Marks Electricals, no complaints

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to place the order on the website and the delivery was fast. The delivery driver’s were amazing. They did an excellent job of installing the washing machine for me.

Company replied

Rated 5 out of 5 stars
Verified

Fast accurate and polite service with excellent communication throughout the delivery process. Craig and Ev were friendly and delivered on time as they informed us by text and final phone call. Man... See more

Company replied

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Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

105K reviews

5-star
4-star
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2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Recently bought an oven and induction…

Recently bought an oven and induction hob both AEG products. Top quality great price, cheaper than curry’s,AO etc and free next day delivery.Great communication , order tracking etc..Delivery team for both helpful friendly offered to unpack/, can’t fault anything brilliant service.Oven installed and is excellent quiet easy to use, yet to install the hob but no reason to think it won’t be just as good, Matt finish glass top looks amazing 👍

13 October 2025
Rated 5 out of 5 stars

Excellent Delivery Service

I feel compelled to write a review to praise the incredible delivery service I received from Marks Electrical.

From the moment they arrived, Bradley F-B and Otto were the epitome of professionalism and efficiency. They were friendly, polite, and clearly took great pride in their work. They handled my new fridge with the utmost care, ensuring it was moved safely through my home without a single mark on the walls or floors.

They asked exactly where I wanted it positioned and made sure it was level and ready to go. They also efficiently removed all the packaging waste, leaving me with nothing to do but plug it in.

In a world where good service can be hard to find, Bradley and Otto were a breath of fresh air. They are a real credit to Marks Electrical. If all deliveries were this smooth and professional, everyone would use you. Thank you for an awesome experience!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

The new wash machine

The purchase and discounts were perfect
The delivery was prompt on time and extremely efficient unpacking and removing the packaging the machine was placed exactly where I wanted it
And the old machine taken away in great time thank you delivery team .

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to order online

Very easy to order online. Kept up to date with deliver date and times. Prices very competitive, and delivery men very helpful. Can’t fault at all. Highly recommended

13 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

I love my new television. As good if not better than other Electrical Retailers

I love my new television. The service was fantastic, Price was better than anywhere else and was able to pay in installments with Fraser Plus. Great with reminders of your purchase, delivery due date and information. Professional service. Friendly, professional and helpful. The delivery driver and drivers mate was really friendly and professional. Will definitely purchase from here again as soon as I need something. Would also recommend Marks Electrical to other people.

18 April 2025
Rated 4 out of 5 stars

In response to my review on 30th of…

In response to my review on 30th of September 2025 about my fridge freezer left at the door.

Chris the customer service manager called and we discussed what happened.
The manner he explained the matter was humanly and humbly. He made me feel better about the suitation.
I did vowed not use the company anymore, however after talking with Chris I changed my mind. Yes, what happened on the delivery day was not good but it was not company respresent.

I felt much better about the matter now.

Thank you Chris for your time and care.

30 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

New Washer needed

Everything from placing the order to receiving the delivery was spot on and was kept informed on the order process at all times.
Even sent me an e-mail reminding me to claim some free washing pods from Beko

12 October 2025

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