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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of the company's services. Many consumers report issues with payments, highlighting problems such as unauthorized transactions and unexpected charges. The customer service experience is also a recurring point of concern, with reviewers describing it as terrible. Consumers also report negative experiences with refunds, noting difficulties in obtaining their money back. The contact methods are not efficient according to the reviewers. The overall sentiment regarding the service is negative, with many people feeling that the company does not adequately protect buyers.

Based on these reviews

Rated 1 out of 5 stars

PayPal used to be a company I used and recommended. Please don't use PayPal. They don't help you fight fraudulent companies like BeenVerified. I used paypal to pay a trial. They charged me for a servi... See more

Rated 1 out of 5 stars

Worst ever. I know my password but cannot log in as it needs 2 factor authorisation on a number i do not have. only options are call, text or whatapp on the same number. no email option, cant messa... See more

Rated 1 out of 5 stars

I've been looking for a payment system that I can use for my online transactions and when I search online, PayPal is commonly recommended. So I tried, however, the experience has been a headache. With... See more

Rated 1 out of 5 stars

I used Paypal years ago but stopped because of their data breach and now they are letting fraudulent companies use their website. I urge people if you see a website that is using paypal as a payment s... See more

Rated 1 out of 5 stars

A friend sent me some money, så I could buy an item in-game. His country did not have MobilePay, so he suggested using PayPal. I agreed, I should never have done that. Paypal does not allow me to tr... See more

Rated 1 out of 5 stars

A company called mad muscles lied to PayPal and said that I authorised a payment of £49.95 and I never did! I raised a dispute with PayPal and the scum won - think they must work together! Been with... See more

Rated 1 out of 5 stars

Purchased item through EBay from USA to UK. It was taken from the box it transit as I have evidence of the weight change! EBay stopped helping with a return. Now PayPal as the payment company won’t he... See more

Rated 2 out of 5 stars

Tried to get refund from company looking like it was British, Mabel and daisy, to only find out clothes came from China and were crap quality. When tried to return them, I was told by company that it... See more

Rated 1 out of 5 stars

Always felt reassured using PayPal as if you had a problem you just phoned them up !! Now it’s all automated so no one cares anymore that you get ripped off and scammed !! I ordered and paid for a bat... See more

Rated 1 out of 5 stars

PayPal can not be trusted. Multiple unauthorized charges to my account that they allow a will not refund or stop. They won’t close my account so I had to remove all card and funds. Do not use PayP... See more

Rated 1 out of 5 stars

They don't care or about their customers opinions or thoughts on anything after the cruel disrespect I received I wouldn't recommend anyone with honor or respect to follow use or promote PayPal. They... See more

Rated 1 out of 5 stars

Regarding payments to claritycheck.com. I subscribed for 2 searches at 0.50 pence each and paid by Paypal. The following week and again the week after that, I was charged each time £14.99, total £29.9... See more

Rated 1 out of 5 stars

I used to like PayPal, but lately I’ve noticed their customer service has declined sharply. Instead of supporting customers like me and helping to resolve unauthorized payments, they simply let you op... See more

Rated 1 out of 5 stars

Worst payment I've ever seen. I sell bitcoins using a online platform, once the buyer recieves the product, the buyer dispute the amount he just paid. Even the amount landed into my Paypal accou... See more

Rated 1 out of 5 stars

-4 / 10 Waste of time. Slow, likes to say 'sorry, try again later' every other time I tried to use it, and they like to block payment transactions they dislike as if they're who says who's allowed to... See more

Rated 1 out of 5 stars

If you ever wondered what PayPal's consumer protection is like.... it's non-existent. Their dispute resolution service is a joke. It's formulaic and unresponsive. I recently lodged a claim... See more

Rated 1 out of 5 stars

I used PayPal to order an item with the 4-month interest-free credit option. What they don’t make clear is that instead of taking the agreed monthly payments over 4 months, they only take the mi... See more

Rated 1 out of 5 stars

Terrible Customer Service. Scammed over the weekend by making a payment to a fraudulent website spoofing Costco. Tried three times to call PayPal, firstly I was cut off by their unresponsive a... See more

Rated 1 out of 5 stars

PayPal = Dirty scumbag filthy robbing gits. Working in collaboration with many many companies to steal your money and do nothing about it. The time to close your PayPal account is now.

Rated 1 out of 5 stars

Used PayPal for internet purchase protection and they failed me and support a complete scam company. Chinese. Purchased two pairs of shorts XL, arrived after 4 weeks 32'' waist. No return withou... See more

Rated 1 out of 5 stars

Horrible experience. I purchased an item and received it defective. The merchant is asking me to return it at my cost. The shipping cost is the equivalent of the item. PayPal has done nothing to assis... See more

Rated 1 out of 5 stars

I’ve used PayPal for over a decade, but this was the last straw. With PayPal Credit I clearly wanted to pay off a short-term (4-month) purchase first and only the minimum on a 36-month plan. Instead,... See more

Rated 2 out of 5 stars

I ordered something by mistake,so immediately cancelled, they told me it had been refunded but I can't find my refund on PayPal ,rung my bank no refund , so I have over 100.00 pound spinning around i... See more

Rated 1 out of 5 stars

I have been using paypal regularly to receive money from Air BnB and I am careful to withdraw my own money when needed before it attends my bank account. I have also been using paypal to pay for pu... See more

Rated 1 out of 5 stars

Seller refused to help with a sale despite it being in no way as described. Item was bought for a sick animal undergoing vet treatment that obviously can be proven, seller was a bit of a you know... See more

Rated 1 out of 5 stars

PayPal seem to be working with a company called Domestika. Lots of people are being scammed by Domestika taking peoples money on an automatic renewal without getting a reminder saying your automatic r... See more

Rated 1 out of 5 stars

I processed a payment through PayPal to NEXT however at the end of the transaction an error appeared on my account saying the transaction had not been processed. A few days later the payment... See more

Rated 1 out of 5 stars

Paypal.. what a joke, I have used paypal for years rather than give out my credit card details but cannot tell you how unhelpful they have been with a recent purchase via Debenhams. I made a purchase... See more

Rated 1 out of 5 stars

Buyer Beware ! I bought some clothes online that I needed sending back as they were too small/ short I contacted PAYPAL to raise a dispute as the company I sent the clothes back to had not issue... See more

Rated 1 out of 5 stars

I have used PayPal for years it was always a safe option for paying online, but recently I purchased a bike for my daughters birthday I returned the bike but didn’t receive a refund opened a case with... See more

Rated 1 out of 5 stars

Worse company ever!! They dont protect, Ali took advantage of me for $18 and paypal gave me a $10.30 cerificate that i had to use on paypal. Im down almost $8 and have no product, Paypal advised to... See more

Rated 1 out of 5 stars

If I can give this negative stars, I would absolutely the worst P2P company or app you can ever deal with if you’re looking to join PayPal just don’t. It’s not even worth it the amount of bull crap, a... See more

Rated 1 out of 5 stars

I placed an order with a company called arts con and it’s lived up to its name ! When I placed the order it asked if I wanted to pay through pp I said no debit card anyway when the payment through it... See more

Rated 1 out of 5 stars

I will never use PayPal again because they support scam companies and allow them to keep your money. There is no buyer protection, and their customer support is poor, featuring rude and unhelpful comm... See more

Rated 1 out of 5 stars

In Jan I sent money to a friend. Unfortunately, she had no experience with PayPal so instead of retrieving the money she sent it back. I called PayPal to use the money to pay other bills. It is mid... See more

Rated 1 out of 5 stars

I ordered a crochet pattern for £2.68 of Ma Boutique ( found out they are scammers afterwards!), then got emails from PayPal telling me that I had paid a company called onze:onze £2.68 and another... See more

Rated 1 out of 5 stars

PayPal makes out that it is an honest company to help people which is a load of s**t. I have had a dispute now with the company that PayPal allows me & others to use. I have sent back the product aski... See more

Rated 1 out of 5 stars

Heartless company, just a cash cow. They do not care about there customers or there situations they are all bad people. I missed a payment on PayPal credit and asked them to review it so it can be ta... See more

Rated 1 out of 5 stars

They will rip you off. You cannot stop payment or anything. They will find reasons not to give you your own money back. Numerous times they've used crazy reasons to take my money. I've been with them... See more

Rated 1 out of 5 stars

I was not protected by PayPal. Took the sellers side even though I had a very strong case against them. I will not be using PayPal again.

Rated 1 out of 5 stars

The support from Veloursblanc was outstanding! As anticipated, they were extremely helpful in resolving my £38,500 frozen fund issue.

Rated 1 out of 5 stars

I sent money the wrong way the receiver did not get the money they put it on hold and charged them so they declined the money. The money takes 4-7 business days to get returned to me. Now I have no mo... See more

Rated 1 out of 5 stars

Someone that I send money to on a regular basis was for some reason was processed as an e-check. Instead of the recipient receiving money in a few minutes, the recipient is waiting on an e-check. This... See more

Rated 1 out of 5 stars

Forget Password. Tried to reset. Wanted cell phone or email for verification. Choose email because cell phone not available. After getting the code it asked for verification again using cell phone or... See more

Rated 1 out of 5 stars

I hit a win and tried to take my money out. I was then hit with so much KYC. The kicker was, I was only allowed to submit 1 doc per week. This essentially meant that I was never going to get my money... See more

Rated 1 out of 5 stars

PayPal will help themselves to your funds in your card but good luck getting your funds back. Even though I cancelled a direct debit from Paypal they still charged me for months and the only reason I... See more

Rated 1 out of 5 stars

I do wish I had looked at TrustPilot before this occurred. I was very shocked when I received my credit card statement and saw that a Cash Advance had been charged two times through PayPal. I hav... See more

Rated 1 out of 5 stars

I received a refund from a seller of over €800 and followed the instructions on the website, which are as follows: - Here's how to make an immediate transfer to an eligible debit card (the on... See more

Rated 1 out of 5 stars

I recently purchased 2 x Windows 11 digital Keys. 1 via Groupon and 1 via 3rd party seller on G2A both paid via PayPal. The Groupon key was never received and states failed on their website.... See more

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Company details

  1. Money Transfer Service
  2. Payment Service

Information provided by various external sources

PayPal est un service de paiement en ligne qui permet de payer et d’être payé, de manière simple rapide et sécurisé. C’est aussi la possibilité de s’envoyer de l’argent entre proches gratuitement depuis la France et dans la zone euro.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

Never trust Paypal! I have lost a lot of money because of her cooperation with fraudulent companies.

On 06 April 2025, I realized that a company, called CDK LLC retired, on the same day, the amount of 26,99 EUR WITHOUT my authorization through my PayPal account, something I consider as a THEFT and a FRAUDULENT ACT .
I immediately, reported this incident to PayPal through my account because I was afraid of this fraudulent CDK LLC company. I request as well PayPal to force CDK LLC, which I do not know, to pay me back this amount ( of 26,99 EUR).
To my surprise, the next day, on Monday 07 April, I realized that this affair was closed !!!
I contacted the Paypal client service and after my explanations and the expression of my concerns, an employee assured me that it would do all the necessary actions in order to be vindicated. Unfortunately, PayPal did not do anything and mentioned that this case is closed !!!
THANKS TO MY BANK'S INTERVENTION, I was eventually compensated with the amount mentioned above. Howewer,I have had many other bad experiences with Paypal, which are very ancient. and I can't mention them anymore.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Quick response.👍🏻

Thank you Team PayPal your response to my recent request for assistance was far more impressive then the merchant Osmo ProVac l had been dealing with.
They have been in touch via email and reinstated the transaction with a tracking number.. this would mean another 7/15 day wait which l no longer want to commit too.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Complained regarding unauthorized…

Complained regarding unauthorized payments taken from my account , doubled up orders not of my making , worse bit is never received the orders that I paid for , and feel PayPal were not treating my complaint seriously nor investigating it at all , said could take up to 28 days but replied to me in less than 28 minutes, if they had contacted the sellers which they didn't , they would know my complaint is genuine when this is resolved , that's if PayPal have the decency to investigate properly , I will be cancelling my account and taking this to trading standards as there seems to me this company does what it likes and takes no responsibility , this leaves me very much out of pocket and as an oap I do not take it kindly to being brushed off , I wonder how many others have lost money because of there lack of investigation.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Used Paypal but their buyer protection completely failed me

The seller, a scam company from China, sent the wrong size instead of medium size. They refused a return unless I paid about $30 for shipping and instead offered a useless 40% refund. Now, they're harassing me for payment, and Paypal RELEASED the funds despite my dispute. It's disappointing that Paypal supports such fraudulent sellers.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor Support

I purchased a product online, but instead of 10$ I got charged 20$. I tried contacting the support, but they are not active and are not helping me regarding the issue.

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Permanently blocked my account

Permanently blocked my account. Provided no opportunity to review the blockage. Made up untrue reasons for the blockage. Quite a dishonest and untrustworthy company. Avoid them like the plague with your transactions.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

KYC was frustrating

Takes time to withdraw, and the chat support takes time to respond and Only KYC when you are withdrawing, there are a lot of question and personal documents need

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Can’t Even Get My Own Money Out!

Honestly so annoying, tried to withdraw and they suddenly asked for tons of documents. I sent everything and still nothing’s moving. Support barely replies, and it feels like they’re just holding my money for no reason. Really lost my trust in them after this.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

PayPal used to be a company I used and…

PayPal used to be a company I used and recommended. Please don't use PayPal. They don't help you fight fraudulent companies like BeenVerified. I used paypal to pay a trial. They charged me for a service. I requested a refund because I didn't authorize it. They declined my request. I requested a real person and they don't have anyone, it has to be an email . I needed to tell them that there's no response or way to contact that fraudulent company. But PayPal is favoring fraudsters.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Believe the 1.5 Rating! It shoud be Zero!

I do wish I had looked at TrustPilot before this occurred.
I was very shocked when I received my credit card statement and saw that a Cash Advance had been charged two times through PayPal. I have never done a Cash Advance on any card nor cash back at a store. I was charged $11.99 for each of these transactions as a “transaction fee” and interest on the amount. On calling Capital One, where I received excellent customer service, they identified these two charges from PayPal as wire transfers, thus the $23.98 wire fees. I did not give permission for these transactions to be handled via wires, nor via PayPal. I used my credit card. One of these transactions was from outside the USA, one from a private individual I know personally who was as shocked as me of how it was done. Looking at the reviews of PayPal, I am not even going to attempt to contact them. However, I will make these people aware of the issue of the extra charges.
The events were on August 29 & Sept. 20. My statement arrived 10/7/25.
Canceling PayPal.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Worst ever

Worst ever. I know my password but cannot log in as it needs 2 factor authorisation on a number i do not have. only options are call, text or whatapp on the same number. no email option, cant message customer support without logging in.
They will not even accept a FOI request and will not help me access my account, Useless company

There is a reason they have 1.5/5. Stay far far away from paypal

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Difficult withdrawal and No help support

I've been looking for a payment system that I can use for my online transactions and when I search online, PayPal is commonly recommended. So I tried, however, the experience has been a headache. Withdrawal is difficult with me for some reason and when I reached out in their support, I'm getting no replies. My money is stuck 😡😡😡

10 August 2025
Unprompted review
Rated 5 out of 5 stars

PayPal is good for

PayPal is good for international money transfer. I am in Kenya and most of my freelancing job I receive payment through PayPal. Iow charges too

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

I recently purchased 2 x Windows 11 digital Keys. 1 via Groupon and 1 via 3rd party seller on G2A both paid via PayPal.

The Groupon key was never received and states failed on their website. However payment was taken. Lodged appeal for refund via PayPal that they refused, saying that I recieved the product despite clearly showing i had not.

The second key via G2A when registered stated product already registered and the seller started to give me the run around. Again claim lodged via PayPal and despite showing supporting evidence PayPal refused.

I am now referring this to the financial ombudsman, not just because of the money as it wasn't a great amount but on principle.

Moral of the story don't bother using PayPal they will shirk their responsibility and provide absolutely no financial protection whatsoever. Will be closing account shortly

7 October 2025
Unprompted review
Rated 1 out of 5 stars

PayPal's consumer protection is zero

If you ever wondered what PayPal's consumer protection is like.... it's non-existent.

Their dispute resolution service is a joke. It's formulaic and unresponsive. I recently lodged a claim with them that involved multiple requests for documents I told them I didn't have and no response to the background information I gave them as to why these were not relevant/not possible to get them.

Given that I was getting nowhere with their web service I finally tracked down a number for customer service and, after enduring a particularly awful automated telephone system, I got to speak to a person ..... who turned out to be only marginally less formulaic. I got the impression that she was trying to help but she was working to a script that gave her very little options.
In the end, after over a week of back and forth, I ended the claim and went to Barclaycard who resolved the issue in one call.
I have now cancelled my PayPal account and I won't use them again. The convenience they offer in terms of not having to enter my card details every time I buy something does not compensate for their terrible attitude to the people that use their services

6 October 2025
Unprompted review

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