It was easy to chat and talk with Viator. Booking with Link with discounted price did not work. However, one of our Pricey Activities got canclled and getting Refund back was not too bad. Person who I... See more

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Company details
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits

Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company
We're owned by one of the most trusted names in travel.

Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
Replied to 98% of negative reviews
Typically replies within 24 hours
Unsatisfied Customer on my Birthday
Maybe you could be more sensitive to your customers paying good money and not getting what they wanted. Maybe you could understand when someone travels with a group of people and need to get their tour filled. Maybe you could give better information about the tours instead of a bus driver who can't give you any information.
I chose to buy tours with Viator because they are so efficient.
I chose to buy tours with
Viator because they are so well organized. All the information I needed was provided quickly and efficiently. When I called to make a change, the representative was patient, and very helpful.
Easy to use app and payment
Easy to use app and payment, recommendations and ratings from other Viator customers always spot on.
Hunter was a great guide and had lots…
Hunter was a great guide and had lots of interesting facts during the trip!
Easy to use with loads of options
Easy to use. Easy to search. Good description of activities, times and meeting points. Immediate confirmation and reminders. Great site.
Loved the personal touch!
I had never used Viator prior to my Paris trip and was SO impressed and surprised that I could always reach a real person if I had
A question on my tours! It made me feel very secure that I was being taken care of and without a big hassle…. I will always book with Viator now because it made everything we did so much easier… loved it all!
FRIENDLY SERVICE
Ease of Booking
The tour details were well laid out including pick-up and drop-off points, travel times and venues to be visited.
The booking engine was also easy to navigate.
Very helpful
We had a mix up in what we ordered to…
We had a mix up in what we ordered to do, but we were told no worries, we would get out. Everyone we came in contact with was super nice. Ted was fantastic. Very personable. The slots were something to experience. Thank you
Roy and Sandy Helm
Easy convenience to use website
Our guide was very knowledgeable and…
Our guide was very knowledgeable and was able to tell the stories in a way that held everyone's interest. The driver was safe and polite. Both did an excellent job!
LET VIATOR DO THE WORK FOR YOU! You won’t be sorry!
Did 2 tours in London and both were very good, great guides, very informative. Small groups, enjoyed them
Sinking Mexico city
I highly recommend THE WALKING TOUR OF HISTORIC MEXICO CITY by our tour guide Gabriel from KAKTUS GREEN. This experience was an eye-opener for me. If one is interested in culture, history, and arts this is the one. His narration of the story was interspersed with humorous details and backed by photographs. I never imagined Mexico City was built on a lake. I could dub it the VENICE of North America.
Our guide was great
Our guide was great. Very personable and knowledgeable. We had a great time.
It is so quick and easy to book through…
It is so quick and easy to book through Viator. They have many choices and modifying a reservation is simple.
Awful
Awful. We had an unforseen circumstance occurred resulting us not being able to make to the tour and the company made no exception to reschedule us in another date but to charge us 100%.
Really easy to navigate
Really easy to navigate. Contacting the business directly via Viator was super easy and got a quick response from Bonsore Cruisers and Bonaire Landsailing Adventures. Clear about price, easy to book and easy to pay
Reserved tickets in advance for tour in…
Reserved tickets in advance for tour in November in Barcelona. Process was easy online.
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