Megan made the whole process super easy. She spent time explaining my finance options and discussing my choice of vehicle. She answered all of my questions no matter how daft. When i finally made my c... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
About Zuto
Written by the company
Our range of products includes HP (Hire Purchase) and PCP (Personal Contract Purchase) options, amongst others.
Our team of dedicated car buying experts are on hand throughout the journey to offer support with finding a car. We work with a network of verified dealers so you can buy a car in confidence, and our team will run free vehicle valuations and history checks on any vehicle you're interested in to make sure you're getting a fair deal.
Over 5 million car buyers have trusted Zuto, and you can get a finance quote with no impact on your credit score.
Contact info
Winterton House, SK11 0LP, Macclesfield, United Kingdom
- 01625 619 944
- info@zuto.com
- zuto.com
Replied to 85% of negative reviews
Typically replies within 1 week
the staff where 1st class and made…
the staff where 1st class and made everything easy on my end
Easy to talk to rio
Ryan had been a great help in sorting…
Ryan had been a great help in sorting finance out for a car, he has been easily contactable and very informative. I would definitely deal with him again
Uncomplicated and stress free
Tom Clarke was fantastic. I found the whole process very easy. Everything was explained clearly to me and I was listened to regarding budget affordability and what I was looking for. It was a swift and uncomplicated process which was stress free. Tom was exceptionally helpful and knowledgable and dealt with everything I needed in a really efficient way.
Jack smith who has helped me fined the…
Jack smith who has helped me fined the perfect car in the matter of a day.
Really helpful and have your best interest in mind.
Highly recommend zuto especially Jack Smith
Top class customer care
Felix has been amazing throughout the process and transaction. What an asset
The process was seamless and fast
The process was seamless and fast. Great ful that I got all that I wanted. I also felt at end one of the adviser was rude.Having said that everything ended well.
Easy and Straightforward process! …
Made everything really straight forward and an all over easy experience, would definitely recommend. Sully the agent who helped me deserves great credit for all his hard work.
Poor service
We went with them for car finance; they were invaluable and got us approved. We signed a credit agreement and awaited the funds, but then they suddenly refused. I didn't understand why at the time. Subsequently, we were approved with a second lender, and this time, the funds were paid out directly to the garage, which was delivering the car approximately 150 miles away. We received a welcome call from the finance company, and during the process of confirming details, it became clear that Zuto had submitted only half of our information, along with some details from someone else. The finance company then requested the funds to be returned from the garage. The garage rang me to inform me that they had stopped halfway through the delivery. We contacted the finance company, which explained that the information supplied by Zuto was incorrect and that the finance had been withdrawn. By this point, I had arranged insurance for the new car and cancelled the insurance on my old car, as it was being part-exchanged. The garage also incurred costs for part of the delivery. I later discovered from the first company that they had seen a second loan application in my name, which we had not submitted, indicating another mix-up by Zuto. I had to contact Zuto to speak with them. They pretended they believed we had halted the transaction. Although they apologised, they showed no interest in any losses I or the garage had incurred and neither offered to resolve the problem nor provided any assistance or support.
Great experience with James R
Great experience with zuto with James R he talked me through everything step by step I didn’t have to lift a finger excellent deffo recommend
Quick and easy approval
Quick and easy approval, regular communication and easy to follow instructions for uploading my documentation
It's helps me to get a car finance
It's helps me to get a car finance
Callum Cobb was a fantastic help
Callum Cobb was a fantastic help, applied for finance on a van and had it all sorted and completed within 2 hours
Oliver
Oliver, has been an absolutely patient in dealing finding me an affordable price for a car. I got accepted, but I felt sorry for changing my mind and withdrawn the deal the next day! But Oliver handled it professionally and very understanding in my explanation, thank you so much, I appreciate all the effort you have spent and mike/Luke. I can't thank you guys enough.
Very good.…
Excellent
Excellent communication enquired about a car,two days later I was the owner of it,had all the information I needed & got 12 months mot at no extra cost to me,I would highly recommended this company & will definitely use again in future,big thanks to Dan
An excellent sales man
Peter Chan is an excellent sales man. Explained everything with clarity. He make sure I understand in perfect detail what I was agreeing to.
Frank was quite professional and…
Frank was quite professional and friendly. Made me at ease with the entire process.
Great until u sign with them, then you're on your own.
Great to start off with, quick and responsive...but that's only until you sign any documents. It then goes silent, and you won't get a response until you call someone who then sends you information through the WhatsApp for you to then follow things up yourself. So one minute you have an advisor, but as soon as you sign, you're on your own, which is poor.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
