United States
Review of Pressable
Very responsive customer service reps. That alone makes Pressable worth it. Plus they have a zero down day guarantee, which is awesome.
Reply from Pressable
Thank you Kat! We’re so glad (and not surprised) our customer service team has made such a positive impression. :) We know how important uptime is to our customers—our zero downtime guarantee is something we’re really proud of! We’re here anytime you need us.
Review of The RealReal
The listings are becoming less and less accurate- so we are "buying" shoes for example that should be a size 37 and they end up being like a size 42.
To return them, even though it's the Real Real's fault for not QC'ing the listing- that costs us like 20 dollars to return which is unfair.
Also- a lot of listing are inaccurate. It'll say "Silk blouse- Gucci" but then it'll show a picture of let's say- a t shirt by Alexander McQueen
Lastly- your promos are all the same. Your Black Friday deals were not Black Friday deals- it was the same promotion you always have every month or so.
Ok..also lastly- you take too big of a cut when we consign. And you charge money for mailing checks.
Get it together. I want to love The Real Real, but the quality has declined in the overall customer experience.
BTW I work in marketing. I'm telling you- please fix this for the sake of your jobs/company.
