Dojo Recensioni 5.022

I’ve had an extremely disappointing experience with this company. I was charged multiple times for a card machine, even though the terminal they originally sent me was faulty. On top of that, the transaction fees they billed me were completely different from the rates their team had promised in writing.

I also want to highlight that you should not believe everything the sales rep tells you—they will say whatever they need to in order to get you to sign up. In my case, the promises made upfront simply weren’t reflected in the actual charges or contract, and once I was signed in, everything changed.

Every time I raised concerns, I received conflicting information from different staff members. I was even offered lower rates to stop me from switching providers—yet those rates were never actually applied to my account. Instead, I continued to be overcharged with no explanation.

The lack of transparency, incorrect billing, and poor communication have made this whole process incredibly frustrating. As a small business owner, I rely on honest and consistent service, and unfortunately this company has not delivered that.

I cannot recommend them based on my experience.

Great machine, easy to use,great back up team

Dojo’s approach to business is nothing short of appalling. Despite our company repeatedly and clearly stating that we are not interested in their card machine services, they continue to hound us relentlessly with calls.This is not persistence, it’s harassment.

It is absolutely unacceptable for any company to ignore a clear refusal and continue to badger potential clients. Their sales tactics are desperate, pushy, and completely disrespectful. Dojo clearly values making a sale more than basic human decency or professional conduct.

If you are a business considering Dojo, beware: their representatives will not take “no” for an answer and will treat you as nothing more than a target for their aggressive sales quotas. This is not professional, ethical, or trustworthy behaviour….it is harassment.

It was like listening to someone who had swallowed a radio.

DOJO uses third party agents to sell their products, it seems.
I am a business owner that uses a straigtforward point of sale system. No hidden charges, no surprises.

One of DOJO's third party agents called and persuaded me to try DOJO for their loweer rates, i asked him multiple times if there any charges attached to this, to which he said no, as long as i hit certain targets.

I received an email from DOJO couple days ago infroming me that because i have not set up a direct debit they are terminating my contract.

After contacting DOJO, I was informed that i owe DOJO £98.18 or the card machine and associated costs.
I was also informed that the agent i spoke to is a thrid party agent and they do not have any records of me being promised a No fee contract.

Although SumUp's transaction rates are higher, they do not harbour hidden prices and misleading third party tactics.

Great customer service, really quick and easy

The machine is great, works instantly and my payments have been put into my account on time

Nathan was great from start to finish! He made transition so easy. Highly recommend

Best Services from sheik Rana

Don was very helpful and not pushy at all.

Very good service

Emma she was great during the onboarding and she made me aware of all costs before and also guided me through all the process

Seamless onboarding process and very quick multisite rollout.

Friendly helpful and knowledgeable nothing too much trouble

I applied for a Dojo card machine for my restaurant, but my application was declined without any explanation.
My business is fully legitimate and already has an EPOS system that works perfectly with Dojo, which is why I really need this solution.

I contacted support but they were unable to tell me the reason for the decline.
I’m requesting a manual review from the underwriting/risk team because this seems like an automatic decision.

I’m happy to provide any documents needed (ID, bank statements, lease agreement, proof of business etc).
Please can someone from Dojo contact me to resolve this?

Thank you.

Very professional..Quick turn around.
Easy to set up.

Great service

After an unsolicited sales call, I told them I was not interested in their product.
The sales rep continued to call and as I blocked the numbers they just used another number and kept harassing me.
Highly unprofessional and so rude it prompted me to leave this review!

Fast efficient no fuss