Just received my order Im looking forward as it will give peace of mind to where i can place my important documents and devices. It arrives quicker than I thought but the product is disappointing... Leggi di più
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I have ordered products on two separate occasions (cross body bag, travel adapter, and two sets of compression cubes). Both shipments arrived, on time, and intact as promised. I had questions about... Leggi di più
Reindirizzata
I purchased 2 sets for myself to travel to Sri Lanka and then used them again to travel to Vietnam and Cambodia. I loved them so much that I have purchased a set for all my family with whom I am cr... Leggi di più
Super easy to order, extremely quick confirmation and shipping and follow up until you have the parcel in your hands. No hidden agenda - the items seem as presented.
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Scritti dall'azienda
Simplify Living provides the highest quality accessories & gear to make every adventure a breeze. From backpacks, crossbody & duffle bags, to packing cubes, toiletry bags & travel pillows, we've got the perfect solution to make your next trip that little bit smoother.
Informazioni di contatto
4,4
Eccellente
896 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Do you want a quick order and delivery
Super easy to order, extremely quick confirmation and shipping and follow up until you have the parcel in your hands. No hidden agenda - the items seem as presented.
28 novembre 2025
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faulty anti theft Crossbag
Just received my order Im looking forward as it will give peace of mind to where i can place my important documents and devices. It arrives quicker than I thought but the product is disappointing as :
1. code is unknown - no instructions from the manufacturer nor any indication it has a reset point. '
I sent a complain and received an AI version reply which does not help me at all>
I m asking them for return instructions -and they di reply but I am charge extra to pay for the return postage it is not recommendable as it look cheap for purchase price of AUD 80.
7 dicembre 2025
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Risposta di Simplify Living
Hi Jake,
Thank you for reaching out, and I’m truly sorry for the experience you’ve had. This is definitely not what we want for our customers.
We checked this with our team and it appears that the instructions for the lock have now been provided. We hope the information shared helps. Regarding the missing instructions, please rest assured we’ve taken note of this and will be advising our team to include clear instructions with future orders to avoid any inconvenience.
For our return process, we accept returns within 14 days; however, we don’t provide a return label since the product is shipped with free shipping. We hope for your understanding on this.
That said, if the item is proven damaged, we never require customers to return it. We don’t want you to go through unnecessary hassle — in such cases, we either send a replacement or process a refund right away.
Again, we sincerely apologize for the inconvenience caused, and we truly hope we can serve you better in the future.
Kind regards,
Simplify Living Team
Outstanding service
Outstanding service, and the bags that I purchased are of great quality and exactly as described on website
24 ottobre 2025
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Great travel items which are very…
Great travel items which are very useful and at reasonable prices.
Very quick delivery.
Delivery is included.
7 dicembre 2025
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Travel bag
There was a defect with the zipper on the bag that I ordered they sent a new one and since I didn't get it in time for my trip due to a postal strike they refunded me! Great service, highly recommend.
1 ottobre 2025
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Loved both bags i bought
Loved both bags i bought. The crossover bag was very comfortable and the small backpack i got for my camera was easy to wear.
14 novembre 2025
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Happy traveller.
The travel vacuum bags are wonderful. The quality is great. No more stress about trying to close my luggage! Oh yes, and the travel neck pillow is very comfortable.
Thank you for great service.
6 dicembre 2025
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Reindirizzata
Best Christmas Presents
I purchased 2 sets for myself to travel to Sri Lanka and then used them again to travel to Vietnam and Cambodia.
I loved them so much that I have purchased a set for all my family with whom I am crusing with in March.
I was lucky that there were 8 different colours so that I could buy a different colour of each member of my family
24 settembre 2025
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14 day money back is a scam
I don’t know how this company has such good reviews! You have to pay for a tracked return to Australia to get the 14 day guaranteed money back. The quality of the bags I bought was really poor, two zip were sown too small to be of any use. Please be cautious you will not be able to get your money back
4 dicembre 2025
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Risposta di Simplify Living
Hi Susan,
Thank you for sharing your feedback, and we sincerely apologize that your experience did not meet your expectations.
As discussed by our customer service team, we accept returns within 14 days; however, we don’t provide a return label since the product is shipped with free shipping. We hope you can understand this policy.
It also looks like you have agreed to the partial refund, which has already been processed.
Again, we apologize for any inconvenience caused and truly hope we can provide a better experience for you in the future.
Kind regards,
Simplify Living Team
Confidence personifiedwore the bag to a few Christmas…
I wore the bag to a few Christmas markets and felt confident about its security
29 novembre 2025
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Faulty product
Purchased this bag and only took it on two trips before the zip on the front pocket broke.
Contacted sales to report and apparently it only comes with a 14 day warranty.
Crazy and I loved the back pack but won’t be buying other one with these warranties on clearly faulty product.
4 dicembre 2024
Non scritta su invito
Risposta di Simplify Living
Hi Annette,
We’re truly sorry to hear about the issue with your bag, and we completely understand how disappointing it is, especially after only two trips. We always stand by the quality of our products, so we sincerely apologize that yours was damaged so quickly.
We’ve escalated your concern to our team so they can review your previous email and reassess the situation. Please look out for our follow-up email shortly, as we want to offer you the best solution possible.
Again, our apologies for the inconvenience, and thank you for bringing this to our attention. We’re here to make this right.
Kind regards,
Simplify Living Team
Terrible customer service
Terrible customer service! same product can be bought in US stores. refund policy only 14days and then it’s on you to ship back to Australia 😂
Buyer Beware!!
1 dicembre 2025
Non scritta su invito
Risposta di Simplify Living
Hi Kimberly,
We’re very sorry to hear about your experience, and we completely understand your frustration. We’ve checked this with our team, and it appears that the item is already outside the return warranty period. We truly apologize that it didn’t meet your expectations and that our policy felt limiting in this situation.
We genuinely appreciate your feedback regarding the short return timeframe and we’ll definitely revisit our processes to see where improvements can be made in the future.
Again, we’re very sorry for the inconvenience caused. Even though we’re unable to process the return at this stage, we hope the product is still useful for you in some way. If there’s anything else we can assist you with, please feel free to reach out.
Kind regards,
Simplify Living Team
Disappointed that I have overpaid for…
Disappointed that I have overpaid for products that Simplify Living sources from Temu suppliers. Exactly the same. Feeling very ripped off, by the proud Australian business. I think I just paid for someone's QLD lifestyle.
28 novembre 2025
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Risposta di Simplify Living
Hi B,
Thank you for sharing your feedback, and we sincerely apologize that our product did not meet your expectations.
While similar products may be available on other online stores like Temu, we are confident that our products are different in both material and quality. We work with our own manufacturer, creating products exclusively for us using materials that we specifically select to ensure durability and performance.
To help us resolve this issue, could you please provide your order number? Please note that we also have a 14-day warranty, so if the product didn’t meet your expectations, we’d be happy to assist with your refund.
Once again, we apologize for any disappointment caused and would like the opportunity to make this right for you.
Kind regards,
Simplify Living Team
Yet another inferior Covertable anti-theft bag…
Yet another Covertable anti-theft bag left a customer disappointed. Mine arrived today, the stitching inside the pocket is coming undone, and the zipper had already fallen off. The material looks cheap and is definitely not worth the postage that I will have to pay to return it. If only I had read these reviews before I purchased the item. Really disappointed in this company for not even taking responsibility for faulty goods.
I can now announce that the customer service team have refunded my full amount and due to the faulty product no longer requires its return. This has appeased me and I am now satisfied with the outcome.
1 dicembre 2025
Non scritta su invito
Risposta di Simplify Living
Hi Shelagh,
Thank you for sharing your feedback, and we sincerely apologize that the bag did not meet the quality standards we aim to provide.
We’re glad to hear that our team was able to offer a solution that you found acceptable.
We truly hope that this experience will not affect your overall perception of us, and we’d love the opportunity to serve you again. We hope you might consider trying some of our other products from our website in the future.
Once again, we apologize for any disappointment caused and for giving us the opportunity to make this right.
Kind regards,
Simplify Living Team
vacumn packing cubes with pump
Bought vacumn packing cubes with pump. Pump becomes VERY hot and stops working within a minute. Compression baga good quality plastic but reinflate within minutes. SENT FROM CHINA but have to pay for shipping to Australia if want to return. I was trying to support an Australian company but will never buy from thiS company again. Also bought luggage straps which are not great. Poor quality. Research the items you want and see if available on TEMU. Most are at a fraction of the cost.
20 novembre 2025
Non scritta su invito
Risposta di Simplify Living
Hi Kim,
Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced with the pump and the quality of our products.
Our standard process is that if a product is damaged, we do not require a return. We’ve checked our records and, unfortunately, we were unable to locate any previous emails from you regarding this issue.
To resolve this as quickly as possible, we’ll be escalating this to one of our team members who will look after the matter personally. Please look out for their email soon. We want to make sure this issue is resolved to your satisfaction.
We truly apologize again for the inconvenience and appreciate your patience while we work to address this.
Kind regards,
Simplify Living Team
Verificata
Great Company and Products!
I have ordered products on two separate occasions (cross body bag, travel adapter, and two sets of compression cubes). Both shipments arrived, on time, and intact as promised. I had questions about two products and my emails were answered promptly and efficiently. I have had zero issues with the whole process. Well done Simplify Living team . I highly recommend this company! Two thumbs enthusiastically up 👍🏻👍🏻
6 novembre 2025
Non scritta su invito
Just received my bags and the pump will
Just received my bags and the pump will
Not work? How do I resolve this issue?
28 novembre 2025
Non scritta su invito
Risposta di Simplify Living
Hi Tracy,
We’re very sorry to hear that the vacuum pump you received is not working. We want to resolve this issue and make sure your pump is functioning properly.
Could you please provide your order number or the email address used for the purchase so we can look into this and reach out to you directly?
Once again, we sincerely apologize for the inconvenience and want to assure you that we’re here to make this right.
Kind regards,
Simplify Living Team
Reindirizzata
Colour of item VERY wrong
The company doesn’t have a phone number on the site even though they advertise times to contact. The colour described as ‘red wine’ is horrible and actually lilac. No contact to see how to return item.
25 novembre 2025
Non scritta su invito
Risposta di Simplify Living
Hi Debbie,
We sincerely apologize for the issue with the colour of your bag. Due to lighting when the photo was taken, the colour may appear a bit lighter, but it should still be close to the original colour description.
It looks like this matter has already been addressed by one of our customer service team members. Please look out for their follow-up email regarding the solution they’ve arranged for you.
Once again, we apologize for the inconvenience and appreciate your understanding.
Kind regards,
Simplify Living Team
I brought online the Vacuum pack cubes $89.99…
I brought the Vacuum pack cubes $89.99 for through Simplifyliving Australia. The vacuum pump charges but does not work. A light comes on and PUMP gets dangerously hot, within seconds when trying to engage/operate. The small pump box was unsealed when it arrived from China and missing 2 of the 4 attachments. Parcel arrived via Australia Post to my QLD, 4870. Manunda PO, with no Simplifyliving Australia contact label attached, for a warranty or an exchange/replacement of this defective product. The small useless unreadable script Electric Inflator pump instructions manual was also in the box.
I cannot test the plastic bags themselves to see if there faulty as well, as noted by another reviewer.
I'm so annoyed with Simplify Living Australia that they have no direct contact person to discuss a replacement or no cost return or refund policy.
Will wait for a positive response & if not, will report to Consumer Affairs.
21 novembre 2025
Non scritta su invito
Risposta di Simplify Living
Hi John,
Thank you for reaching out, and we're truly sorry for the experience you’ve had. The issues you mentioned, a faulty pump, missing attachments, unsealed packaging, and no clear contact details are definitely not the kind of quality or service we aim to provide. We want to make this right for you.
To prioritize your case and arrange a replacement or appropriate solution, could you please share your order number with us? Once we have it, we’ll take care of everything and ensure you receive a working and complete set without any additional cost to you.
Again, we sincerely apologize for the inconvenience caused and appreciate your patience while we resolve this properly.
Looking forward to your response. We’re here to help.
Kind regards,
Simplify Living Team
First time sleeping on a flight
I brought one each for my daughter and I to fly to Malta from NZ.Its the first time I've ever slept well while flying, I don't sleep at all before. Very comfortable and aides to relax you.
Rolls up easily into pouch and after I returned home was able to remove cover to wash it.
8 settembre 2025
Non scritta su invito
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