The parcel was over 2 hours late (past my delivery a lot) and the tracking map kept changing (going higher not lower) how many stops before me. It also kept showing the van being almost at my address... Leggi di più
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Your delivery agent he tried two days to deliver at my home. Both times he missed why because he has no patience until we open the door zero commitment to deliver its like jus doing his job came to ad... Leggi di più
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Great care was displaid in leaving my parcel exactly where I had asked. So often with our ring doorbell system we see parcels just thrown into the box. This lady was excellent and above the usual serv... Leggi di più
It went like clockwork. Parts arrived sooner than anticipated. Only glitch was the tax and import duty which was excessive! This was not the fault of the supplier or DHL who were exemplary.
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DHL Express is the global market leader in the international express courier business, specialising in time and day critical shipments to all corners of the world. With the global marketplace growing ever more connected, you can rely on the expertise of our local people in more than 220 countries and territories to ensure your shipment is delivered securely and on time. Whether you are a small or large business or a simply want to send a parcel to friends or family overseas, we have plenty of options for you.
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4,0
Molto buono
71.954 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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The parcel was over 2 hours late
The parcel was over 2 hours late (past my delivery a lot) and the tracking map kept changing (going higher not lower) how many stops before me. It also kept showing the van being almost at my address then being miles away.
The driver was very polite when he delivered the parcel.
15 ottobre 2025
Non scritta su invito
Parcel received early and I was well…
Parcel received early and I was well informed of its whereabouts by the tracking available. Can reccomend this company.
16 ottobre 2025
Non scritta su invito
Delivered on time and direct to the…
Delivered on time and direct to the door, the main reason I am always happy when DHL is offered as delivery agent - never had a bad experience with DHL
15 ottobre 2025
Non scritta su invito
Broken seal…
The box from Manchester City was not secure. The seal had been broken. However all the items were still in the box.
15 ottobre 2025
Non scritta su invito
Delayed delivery
Delayed delivery. Present for my daughter. Sorry she didn’t like them. They will be returned tomorrow.
15 ottobre 2025
Non scritta su invito
Risposta di DHL Express UK
Dear Ms Joan Simmons Excellent Hel,
Thank you for taking the time to leave a review.
I'm so sorry to hear this delivery did go through a delay, and even more so for the complications this had created for you and your daughter.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further.
Kind regards,
Amrick
It arrived on time and in perfect…
It arrived on time and in perfect condition
15 ottobre 2025
Non scritta su invito
Was I lied about my delivery?
I chose the specific day then I was at home. Delivery notification with the time slot came at about 9:45. After 20 min I received notification that delivery attempted but to response at home. I was inside with a witness all the time. I tried to call the numbers mentioned at the website but there was no reply. I managed to get chat with consumer service. It was very polite and absolutely useless chat. The driver could not be contacted, there was no certainty whether delivery could be attempted the same or next day. I was left with only 2 options: wait at home for 2 days without even going out or get this parcel to the collection point. I choose the second one which crossed off the whole meaning of this delivery because it was rather balky and heavy parcel.
9 ottobre 2025
Non scritta su invito
Amazing speedy delivery service.
Delivered so quickly from Poland. Amazing Service.
15 ottobre 2025
Non scritta su invito
There was a big delay whi h was due to…
There was a big delay whi h was due to product rather than delivery.
15 ottobre 2025
Non scritta su invito
Risposta di DHL Express UK
Dear Paul,
Thank you for taking the time to leave a review.
I'm awfully sorry to hear about the delay which has taken place with this shipment, and even more so for the inconvenience this had caused you.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further.
Kind regards,
Amrick
Exceptional delivery experience
Exceptional delivery experience
Very caring and respectful team
Loved the service
15 ottobre 2025
Non scritta su invito
Had two separate drivers in two days
Had two separate drivers in two days. Both very good and very professional.
14 ottobre 2025
Non scritta su invito
I was kept up to date and the driver…
I was kept up to date and the driver was polite and excellent.
15 ottobre 2025
Non scritta su invito
All intact and safe
The parcel arrived intact and all the way from S.Korea. The delivery was on time and in fact, early, which DHL informed me about.
15 ottobre 2025
Non scritta su invito
Ringing the door bell as instructed on…
Ringing the door bell as instructed on the front door was sufficient. This goes through to the man in the workshop out in the back garden. Banging on the living room window because you could see the back of someone in a chair was not needed, you woke a poorly sleeping baby thanks a bunch idiot.
15 ottobre 2025
Non scritta su invito
Would really help if you leave a ticket…
Would really help if you leave a ticket to say delivered and where..!!! Or even knock the door to start with, been home all day and nobody tried… ring doorbell… nobody tried !!
15 ottobre 2025
Non scritta su invito
Risposta di DHL Express UK
Dear Steve Bridgen,
Thank you for taking the time to leave a review.
I'm extremely sorry that we've not left you a note to explain where this shipment had been delivered. To ensure we can prevent this same issue taking place, I will be sure to raise this information with our delivery teams directly.
Our systems show the item was left with your neighbour at number 14. If the item isn't present at that address for any reason, please do email the tracking number to (reviews@dhl.com) and I will be more than happy to assist.
Again, I'd like to apologise for the concerns and complications we've created for you during the delivery of this shipment.
Kind regards,
Amrick
Quality 👍👍👍👍👍
15 ottobre 2025
Non scritta su invito
Poor
Poor
Left a supposedly signed for package on doorstep unsecured
No signature requested or given
15 ottobre 2025
Non scritta su invito
Risposta di DHL Express UK
Dear Customer,
Thank you for taking the time to leave a review.
I'm incredibly sorry that we've not attained a signature when completing this delivery. I can appreciate the concerns and frustration this would have raised, especially of this was a valuable shipment.
As we don't wish to repeat this same mishap with future deliveries, I will be sure to bring this matter to the attention of our delivery teams directly.
Apologies again for the level of service which has been exhibited on this occasion. Although, I'm glad the shipment was still received safe and sound, despite being left unattended.
Kind regards,
Amrick
Great up to date notifications on…
Great up to date notifications on expected delivery time.
15 ottobre 2025
Non scritta su invito
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