nutshell Insure Reviews 1.304

Great service 👏

very competative quote, all eventualitys covered for me

Poor service , unfriendly will never use again utter rubbish

They took a duplicate payment and then denied it. Having to go through a long-winded process with my credit card provider to get the payment returned. Customer services were arrogant in their response.

I hope that Nutshell stay true to the cause, I have been with so many start up insurance companies in my life time, and you find once they become known they sell the company on, and everything goes out of the window , at this point I'm pleased with my quote.

Easy enough do online, but no support for those with special needs. Not everyone is ok using a computer. The live chat is also not great

Not only the best quote I've had for my vehicle , but a very easy process to fill out the necessary forms online. Recommended!!

Impossible to work with. No contact numbers and live chat doesn’t work. Avoid at all costs

Edit:

Nutshell did reach out to me quickly after reading my review. Once I was in contact with real people the experience was totally different. The amazing Leanne and Vicky in customer service were both knowledgeable and friendly with a can-do attitude and genuine desire to help.

It is a pity that Nutshell make it so difficult to contact anyone to resolve issues and my warning on that front still stands.

Very competitive priced car insurance. I am happy with the overall online service.

I had no problems at all using this firm , the quote I got was the best across all the comparison sites , very happy with it , and easy to follow form , right up to payment .

Feels really duplicitous. Price goes up in the quote period, even for a change of renewal date that is less than a week difference. Apparently, although the risk hasn't changed this is industry standard. However, Nutshell were proactive and I have had an excellent phone conversation with their customer services so feeling happier with the outcome and have adjusted rating.

Bought a new car & so no longer needed this car insurance... This company charged me £60 to cancel! Disgraceful! I will never buy insurance with them again!

UPDATE: The cancellation fee works out at over 20% of the base cost of the policy & I have been told by Nutshell that they feel this is fair?

I'll leave you to decide whether you think this is fair, but I certainly do not.

Totally hassle free and easy to use website.
Insurance at a fair price.
Well recommended.

Fantastic price on go compare 4 years no clams made a lot cheaper. Nutshell came best price & gave best price for same level of car insurance. Key cover included what normal extra very happy with price

My experience with Nutshell has been genuinely shocking from start to finish. They cancelled my policy before it even began, claiming I “didn’t declare any of my claims.” This was completely untrue.

I declared all of my claims on the comparison website — I checked the exact quote I originally used, and the claims were definitely included. I even ran the same search again afterwards, and the claims still showed. Nutshell even appeared again on my new list of quotes offering me cover, which makes absolutely no sense if they believed I hadn’t declared anything.

Customer service insisted that my “welcome pack” showed no claims declared, but I couldn’t even access the welcome pack at all, which I repeatedly explained. Instead of investigating, the chat agents just repeated the same script and refused to escalate anything properly.

The worst part is the letter they sent me literally stated “claims declared by you that match CUE,” and then listed the claims — including a duplicated one on their system. So their own documentation confirmed I did declare my claims, yet they still blamed me and cancelled the policy based on incorrect data.

To make the experience even worse, they have still not refunded me, despite cancelling the policy before it started and providing no cover at all. I’ve had to chase repeatedly just to get my own money back.

I’ve now gone elsewhere for insurance because I cannot trust a company that mishandles basic information, cancels policies incorrectly, and then delays refunds.
Overall, a terrible experience — I strongly advise avoiding this insurer.

Nutshell offered a much more favourable quotation on a newer vehicle, than my previous insurance company. Whom I had been insured with for some seventeen years.
So I hope to be with Nutshell now for at least seventeen more years of motoring.

Really pleased with the service from nutshell. I drive a high performance car and previous insurance quotes have been very expensive. Nutshell was much cheaper, so was happy to take out a policy with them. The process of taking out the policy was extremely easy.

Just insured my car with them now and created an account as unfortunately everything’s done online.
Clicked on the ‘Chat Now’ button as I have a query and the page just refreshes. Each time I click it the same thing happens. I then tried clicking on ‘Contact Us’ but exactly the same so it would appear that although they claim there’s a chat facility it doesn’t actually exist!
God help me if I ever need to make a claim!

easy to use link from comparison site. Documents are easy to understand

We have had car insurance through Nutshell for the last 12 months. No claims during that period. It is now renewal time and they have said because of our current details they cannot provide a quote. Nothing has changed over the last 12 months, but they won't explain what it is in our current details that leads them to this conclusion. Very frustrating and in my book pretty poor customer service