Canatura Anmeldelser 2 268

Svar fra Canatura

For 10 timer siden

Hello,

Thank you for your review. We are sorry that the product did not meet your expectations. This situation deeply concerns us, and we will contact you shortly to find a solution that ensures your satisfaction.

Best regards,
The Canatura Team

Svar fra Canatura

For 1 dag siden

Bonjour,

Nous sommes malheureusement dans l’obligation d’annuler votre commande en raison de l’interdiction de ces produits dans votre pays. Nous vous présentons nos excuses, mais la législation de votre pays ne nous permet pas de vous livrer ces articles.
Nous vous rembourserons votre paiement dans les plus brefs délais.

Merci de votre compréhension et encore désolés pour ce désagrément.
Cordialement,
L’équipe Canatura

Svar fra Canatura

For 5 dager siden

Hello,

Thank you so much for your feedback!🌟
We’re delighted to hear that everything met your expectations. Your satisfaction is very important to us and motivates us to continue providing high-quality products and services.

Wishing you a wonderful day,
The Canatura Team 💚

Svar fra Canatura

For 5 dager siden

Hello,

Thank you very much for your feedback and also for your kind words! 🌟🙏
We’re glad that you are satisfied with us. Your satisfaction motivates us to continue providing high-quality products and services.

Wishing you a pleasant day,
The Canatura Team 💚

Svar fra Canatura

For 13 timer siden

Hello,

Thank you for your feedback. We are very sorry about the situation, but unfortunately, we cannot influence the delivery process, as it depends on the supplier. We informed you about the status of your order as we were informed by the supplier, so that you would be kept up to date.

As an apology, we offered a 10% discount on your next order. We are very sorry for the situation and understand that the waiting time is lengthy.

Thank you for your understanding,
The Canatura Team

Svar fra Canatura

For 5 dager siden

Guten Tag,

vielen Dank für Ihr Feedback! 🌟
Wir freuen uns, dass Sie unsere Preise und die große Produktauswahl schätzen. Ihre Zufriedenheit motiviert uns, weiterhin qualitativ hochwertige Dienstleistungen und Produkte anzubieten.

Wir wünschen Ihnen einen angenehmen Tag,
das Canatura-Team 💚

Svar fra Canatura

For 15 timer siden

Hello,

Thank you for your review. We contacted you regarding your order and informed you that the package could be held by customs authorities. In the event of confiscation, it is not possible to refund the cost of the products or the shipping.

In your case, the package was returned to us, so we are refunding only the cost of the products that arrived. Shipping costs are not refunded, as you were informed about the possibility of customs seizure and the package was sent at your own risk.

Thank you for your understanding,
The Canatura Team

Svar fra Canatura

For 5 dager siden

Guten Tag,

wir entschuldigen uns für die falsche Lieferung des Produkts und danken Ihnen für Ihre Geduld. 🙏
Wir freuen uns, dass am Ende alles geklärt wurde und nun alles in Ordnung ist.

Wir schätzen Ihr ehrliches Feedback sehr, da es uns hilft, unsere Dienstleistungen zu verbessern.

Mit freundlichen Grüßen,
das Canatura-Team 💚