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Rated 5 out of 5 stars

I’ve ordered a calcium ascorbate vitamine C powder to protect my sensitive stomach and still being able to take vitamin c without having stomach problems. It is working perfectly. I don’t experience a... See more

Rated 1 out of 5 stars

Absolutely terrible service. Purchased supplements on May 31 3 weeks later still had not received my purchase. I have sent 6 emails asking where my purchase is no one at BONO as responded to any of my... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service!!!! I have been purchasing Superflex-6 from Bono.nl for several years via Amazon.de, but there was no product available in stock when I tried to order last time on Amazon fo... See more

Company replied

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Company details

  1. Vitamin and Supplements Store
  2. Beauty Supply Store
  3. Hair Product Store
  4. Health and Beauty Shop
  5. Herb Shop
  6. Organic Drug Store

Written by the company

BONO is jouw webshop voor voedingssupplementen. ✓ Vandaag besteld, morgen in huis. ✓ Gratis verzending vanaf €35. ✓ Gratis product bij elke bestelling. ✓ Achteraf betalen met Klarna.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Calcium ascorbate

I’ve ordered a calcium ascorbate vitamine C powder to protect my sensitive stomach and still being able to take vitamin c without having stomach problems. It is working perfectly. I don’t experience any stomach sensitivity. The delivery was super quick and efficient.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Its a good store

Its a good store, very fast delivery!! Thanks 🙏

1 August 2025
Unprompted review
BONO logo

Reply from BONO

Dank je wel voor je positieve review! Fijn dat je zo tevreden bent over de snelle levering. Goed om te horen dat je je voedingssupplementen graag bij BONO bestelt. Graag gedaan en tot de volgende keer!

Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. Purchased supplements on May 31 3 weeks later still had not received my purchase. I have sent 6 emails asking where my purchase is no one at BONO as responded to any of my emails. Eventually I had no alternative to ask for a refund again no answer. So BONO as not only not delivered my goods they have kept my money.

31 May 2025
Unprompted review
BONO logo

Reply from BONO

Hello,

We’re truly sorry to hear about your negative experience — this is absolutely not the level of service we aim to provide. Please accept our sincere apologies for the delay and the lack of communication regarding your order.

In rare cases, duplicate emails can cause one of the threads to be mistakenly closed in our system, leading to an unintentional lack of follow-up. That should not happen, and we take full responsibility for it.

We want to make this right. If the issue hasn’t already been resolved, please reach out to us directly at info@bono.nl with your order number. We’ll ensure a quick and appropriate resolution.

Thank you for bringing this to our attention, and again, our apologies for the inconvenience.

Rated 1 out of 5 stars

Never received my order after 2 weeks…

Never received my order after 2 weeks of backing & forthing with their customer service - absolutely useless. Couldn't come up with a solution once they'd figured out my order had been lost by DHL.

3 June 2025
Unprompted review
BONO logo

Reply from BONO

Hi,

I’m sorry to hear about your experience and understand how frustrating that must have been. I want to let you know that we have since resolved this issue for you. If there’s anything else I can help with, please feel free to let me know.

Rated 5 out of 5 stars

Thank you!

Thank you! Fast and correct delivery! I will order again!

18 March 2025
Unprompted review
BONO logo

Reply from BONO

Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with the fast and smooth delivery.

We look forward to welcoming you back next time — and if you ever need advice or help choosing the right supplements, just reach out. We’re here for you!

Rated 5 out of 5 stars

Os melhores suplementos …

Os melhores suplementos eu só encontrei na bono suplementos, entrega rápida.

6 March 2025
Unprompted review
BONO logo

Reply from BONO

Obrigado pelo seu feedback! Ficamos felizes em saber que você encontrou os melhores suplementos na BONO e que a entrega foi rápida. Sempre que precisar, estamos à disposição! 💪

Rated 5 out of 5 stars
Verified

Always consistant

Working with Bono is consistently a pleasure. Clear communication and great professionalism make every interaction seamless. Thank you.

27 February 2025
BONO logo

Reply from BONO

Thank you for your kind words! We’re delighted to hear that you appreciate our clear communication and professionalism. It’s always a pleasure working with you as well. If there’s anything we can do for you, don’t hesitate to reach out!

Rated 5 out of 5 stars

Excellent Customer Service!!!

Excellent Customer Service!!!! I have been purchasing Superflex-6 from Bono.nl for several years via Amazon.de, but there was no product available in stock when I tried to order last time on Amazon for delivery to Greece. I reached out to Bono customer service and was immediately taken care of by Mac, who arranged for my order and delivery to Greece, and went above and beyond to make sure that the order was filled quickly and efficiently. I cannot say enough about Bono's product quality and customer service!!!

11 January 2025
Unprompted review
BONO logo

Reply from BONO

Thank you so much for your glowing feedback! We’re thrilled to hear about your positive experience with our customer service and product quality. It’s wonderful to know that Mac was able to assist you efficiently and ensure your order to Greece was arranged smoothly.

Providing exceptional service is our top priority, and reviews like yours motivate us to keep doing our best for our customers. We truly appreciate your loyalty over the years and look forward to serving you again soon.

Rated 5 out of 5 stars

I’m very satisfied

I’m very satisfied!
My order was delivered in less than 24 hours!
I totally recommend Bono!

6 January 2025
Unprompted review
BONO logo

Reply from BONO

Thank you for your fantastic feedback! We’re thrilled to hear that you’re so satisfied with our service and that your order was delivered in less than 24 hours. Your recommendation means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Good value for the money

Super products, good priced and speedy delivery.

5 January 2025
Unprompted review
BONO logo

Reply from BONO

Hi,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products, competitive prices, and speedy delivery. Your feedback motivates us to keep providing the best service possible.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Great delivery times!

I recently ordered Vitamin Supplements
from Bono, as it was the only place I could find it. Their delivery was incredibly fast, and communication via email was excellent. I'm very happy with their service and will definitely order again. Highly recommended!

3 January 2025
Unprompted review
BONO logo

Reply from BONO

Hi,

Thank you so much for your kind words and recommendation! We’re delighted to hear that you had such a positive experience with our fast delivery and excellent communication. It’s great to know we could provide the supplements you needed.

We look forward to serving you again soon! If you ever have any questions, feel free to reach out.

Rated 5 out of 5 stars

Quick and professional packing and…

Quick and professional packing and delivery. Products are high quality and can be found what at other places is not possible.
I recommend:)

9 December 2024
Unprompted review
BONO logo

Reply from BONO

Hello,

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with our quick and professional packing and delivery. It's great to know that you appreciate the quality of our products and the unique selection we offer. We truly value your recommendation and look forward to serving you again soon!

Rated 5 out of 5 stars

Very good selection of products that…

Very good selection of products that are not available anywhere else (the NOW brand for instance, I would have to buy some of their products on Iherb, and it's not very convenient), very fast delivery, and visible care with packaging. I recommend !

4 December 2024
Unprompted review
BONO logo

Reply from BONO

Hello,

Thank you so much for your fantastic review! We're delighted to hear that you appreciate our unique selection of products, like the NOW brand, and that our fast delivery and careful packaging met your expectations. We truly value your recommendation and look forward to serving you again soon!

Rated 4 out of 5 stars

Ordered a product

Ordered a product, was promised next day delivery, but package was only shipped next day, so delivery actually was 2 days later. Still fine, actually worked better for me.

2 September 2024
Unprompted review
BONO logo

Reply from BONO

Hello,

Thank you for your understanding and feedback! We apologize for the slight delay in shipping, but we're glad to hear that it ended up working out better for you. If you ever have any questions or need further assistance, feel free to reach out.

We hope to serve you again soon!

Rated 5 out of 5 stars

Great supply of vitamins, attractive pricing, fast delivery

I order most of our family’s vitamins through Bono. I love their selection and the bulk purchase discounts are highly appreciated. Orders are processed quickly. I can’t recommend them enough!

2 September 2024
Unprompted review
BONO logo

Reply from BONO

Hello,

Thank you so much for your fantastic review! We're thrilled to hear that you're happy with our selection and bulk purchase discounts. It's great to know that we can provide for your family's vitamin needs, and we truly appreciate your recommendation!

We look forward to serving you again in the future!

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