Bosch Home UK Reviews 21,553

The engineer arrived and carried out a full inspection of the washing machine. It had been rattling when emptying. After spending a great deal.of time checking the pump etc he found some small p... See more

Easy booking repair visit on their website. The engineer notified me when he would arrive during the day. On time and carried out the repair with no issues. He was a clean and tidy worker left no mes... See more

Phone operator pleasant & helpful. An appointment for repair was the same week of calling ... not weeks ahead as with some! Engineer very prompt, on time. Pleasant & helpful & sorted the problem ve... See more

I recently used Bosch’s WhatsApp chat support and was impressed with the service. The team quickly understood my request and helped me find the exact part I needed without any hassle. Communication wa... See more

Coffee grinder works fine. The guarantee registration process requires you to find three product codes which can be found on the product box and printed on the appliance. They are difficult to find an... See more

Great customer service. Knowledgable and efficient engineer. Would like to have known why the part failed after only just over a year as I love Bosch products and was surprised at this early breakdown... See more

I have just received my new Bosch fridge freezer, it is superb product. The only little hiccup was there was no egg holder in appliance, easy mistake to miss. I have just used Bosch live chat, su... See more

Service from Bosch has been exceptional, the only issue I have is that they have my christian name completly wrong. The second gentleman on ' phone was marvelous ( sadly I did not get his name). Rob... See more

My Tassimo Finesse stopped working, the pump stayed on permanently. Contacted Bosch who arranged for collection. It couldn't be repaired so was replaced with a brand new one, same model and colour. Th... See more

I bought the dishwasher for my brand new kitchen. I always believed in Bosh, but unfortunately I had a bad experience this time. The time display function was gone within days after the installation.... See more

We've used Bosch dishwashers for many years and their washing machine too. Build quality and durability is excellent. 4 stars only this time as, even after some weeks, we still dislike the addition of... See more

It was an unusual breakdown, the freezer started to defrost all on its own hence the call out , the shop told me to unplug and start again, it restarted …it’s ok now ? But surly it shouldn’t just shut... See more

Both the young lady on the telephone & the engineer when came to my home,were both excellent. The young lady sorted my enquiry promptly & the engineer was able to repair my washing machine without... See more

The reason people don’t do these , and just leave them is because you are not content just for us to give a straightforward rating and only put comments if we want, rather than HAVE to … Just defeats... See more

Guys from Bosch are very professional and helpful. Very polite and spent time explaining my new appliance to me set it all up and turned it on made sure it was working and no mess left what so ever. R... See more

The communication was good. The engineer was quite professional and competent. He was thorough in his approach, and included us in his diagnostics. He also provided additional information of care for... See more

I found the website easy to use to place my order. I received an email within an hour to say that my order had been dispatched. I was notified my order was due to arrive in 4 working days by the deliv... See more

Very pleased with our new Bosch fr freezer . Have just registered it with you but the 5 year extended warranty didnt show up on any of your detailed informaton . Please extend my 2 yr to 5year warra... See more

Easy web site to navigate, wanted replacement heater unit and site confirmed compatability. Item despatched immediately. Easy to exchange albeit there are numerous screws from the body of the oven and... See more

Bought a new Bosch fridge freezer, looks well made and is working well, also has a 5 year parts & labour warranty brilliant! only small complaint was it does not come with wine racks - knew that probl... See more

Recently purchased Bosch oven and hob, main oven bulb failed after a few weeks and the burner plate stained. Messaged Customer service and the issue was quickly resolved without any fuss or drama by... See more

From booking the engineer to him arriving at my home was fast and convenient to do. Was given a time slot for him arriving which I appreciated. The engineer was on time and very polite. He just got on... See more

Our dishwasher was not working well. I phoned repair line, got an appointment within 2 days, very well mannered and knowledgeable chap turned up on time, fixed problem and gave us useful advice as we... See more

I recently purchased a new hob and oven for my updated/modernised kitchen so experience so far is short. However, I am impressed with the quality of the equipment and its performance to date. Applian... See more

I'm really impressed with the service from Bosch. I have seldom required their help (Bosch products are excellant) whoever I've spoken to are very pleasant, on the ball & efficient. It is a pleasure... See more

Had a hicup with first machine, but straight away rectified. Never had Bosch before, but this definitely washes better, yes it’s confusing to begin with, learning to change rinses, spins, but definite... See more

I returned a product under warranty to Bosch for assessment and repair. Their Customer Service support was excellent – they sent me a prepaid return label, which I simply had to attach to the box whic... See more

Great so far. Already have a Bosch washing machine that has been great and trouble free from day one so when my neff dishwasher decided to give up the ghost it was an easy decision to make. It ru... See more

Quick and easy to order the parts from the manufacturer and be sure they were correct. Rep was very helpful. Had all the right parts available. Good price/cheaper than internet offers.

Initial request for engineer callout easy and straightforward. Communication regarding appointment clear and concise. I was able to track engineer on the day which gave an idea of when he would arriv... See more

It was easy to make the appointment for the engineer and it was only a couple of days from the phone call. The pricing options for the visit were clear. The engineer who came was friendly, helpful (ha... See more

The system is very easy to use and rapid responses received. Would have rated 5 star but are unable to provide advice on spare part requirements which is what I wanted.

After 10 years of heavy use I replaced my Bosch washing machine with a newer model. There are new programs, new controls, an updated display and so forth but the washing machine is still easy to use a... See more

It was easy to order online and was delivered quickly I needed a new kettle as I felt like it wasn't hot enough now with my new kettle I can pick how hot I want it.....absolutely fantastic, and looks... See more

Excellent built-in oven that replaces my 25 year old oven. Impressed by the choice of heating options and fast heat up button. It looks great with my white kitchen furniture.

Wanted to get an extended warranty on my new dishwasher rang customer service and was help and guided through the procedure made it very easy Thanks John

Happy with my Tassimo Coffee maker. It makes lovely coffee but the set up instructions are not easy to follow. It fits neatly on the worktop, doesn’t take up too much space and it looks good.... See more

Kept informed of ETA and got a call to say engineer on their way. Explained what was tested and what they found and what the next steps would be (Replacement of product). Really happy with the service... See more

Engineer called ahead of arriving with an accurate estimate of his arrival time, diagnosed the problem immediately and resolved the issue very quickly. He was only here for about 15 minutes; great job... See more

Easy contact by telephone. Spoke to a person not a number answer. Order given and paid for and delivered personally by courier in 4 days.

Clear diagnosis of the fault that needed fixing. Courteous & prompt engineer. Dishwasher put back in place. No mess..

The contact in the first instance with our local Deal Hamshires in Midhurst. Having ordered the Fridge Freezer arrived on time and was delivered and set up. The inside was bright and had a lot more r... See more

Chatted with Ryan today regarding hanging my fridge freezer doors the opposite way round, his reply was quick and professional, just need to see which parts we need now to do the job from the manual h... See more

I was unable to register my appliance due to an error in the details provided. The support lady on the chat was extremely helpful, and resolved the issue very quickly.

Easy to book and explain the problem. Engineer arrived on the date and time scheduled, and fixed the machine in a quicker time than expected.

Great service from Bosch, tumble dryer was fast diagnosed and quickly repair. Engineer was professional prepare. Everything was professional and without problems. Recommended Bosch in every aspect!

it was great because I was having difficulty trying to register my product without the help of agent I would never have done it

The delivery guys were great. Made sure the appliance was all working correctly cleaned up and left no mess at all.

Arrived on time. Phoned ahead. Polite, efficient people who fixed problem. Excellent service.