Bupa UK Insurance Reviews 38,967

Long standing appointment. Arrived for appointment & was seen promptly by pleasant staff in Xray before seeing my surgeon. Don't like the fact that there is no reception now & you have to book yours... See more

I’ve had a really positive experience with Bupa so far. From the start the sign-up process was clear and straightforward, and every adviser I’ve spoken to has been friendly, patient and knowledgea... See more

Very welcoming reception with quick and easy sign in. The Health Adviser was out ahead of time, was very friendly and explained the whole process to ease any nerves. Initial tests were done quick a... See more

Always get the help need really quickly. got in touch in the morning had appointment with doctor in afternoon and had referral's within the afternoon choose my consultant and booked my appointment wit... See more

Have BUPA Dental Cover through a scheme with my employer, have had a really positive experience after submitting my claims for 2025, the pricing is transparent and claiming via the app is very easy. I... See more

My request for treatment was dealt with very swiftly and the communication was very good. The only downside is filling out the form on my phone. The text box doesn’t accept any special characters like... See more

Really helpful reception staff who ensured I was seen to very promptly (same day). Serviced provided by the dentist/dental nurse was also, as per usual, second to none. Will not stop recommending the... See more

My gosh am I relieved I started paying for medical insurance. My only regret is I didn't do it sooner. bupa were AMAZING when I just got kidney stones. Worst pain I ever experienced in my life. They w... See more

I called Bupa to arrange help and got through to Leon. I didn't feel confident booking anything on line, it was my first time using Bupa through the cover i have at my place of work. Once i told Leon... See more

Really glad to be a BUPA subscriber, particularly with the state of the NHS. Have been a policy-holder for many years, but they've leaped forward recently in innovative use of tech to make using them... See more

Making a claim through the Cash Plan is very easy and takes minutes. The reimbursement process is very quick and I get updates along the way. The only problem I have is not knowing how much I have l... See more

The app is not user unfriendly. I have already made a dental claim and rather than remembering the key details from the previous claim, it starts fresh, asking details like dental clinic and post cod... See more

I am a very nervous patient and as such have avoided going to the dentist for over 10 years even with significant discomfort. The staff at the Bupa dentist in Guiseley, from the reception to the den... See more

Both online consultations were good. Only grievence was having to book a second consultant for the same complaint. This was also mentioned by the second physician as "odd". Positive outcome achieve... See more

I used Bupa for a Physio appointment as I had a trapped radial nerve. I had a online appointment with a doctor the same day as the request and a physio appointment the next day. This was instead of w... See more

Using the My Bupa app is very easy,easy to navigate and quick and easy to make a claim.Have used it to claim back money for a dental visit,uploaded a photo of the bill easily and had confirmation of r... See more

The point of private medical (for me) is to get pas the long NHS wait times. The cover I have does not include procedures the NHS does as standard so I don’t find it very helpful. I also find the exce... See more

Very smooth and quick. I needed to book an appointment with a specialist. Everything was done by email & website, which is much better experience than traditional way of calling a support center, wai... See more

I've had a really positive experience with Bupa so far. I haven't had to speak to anyone directly as making a claim has been so simple and straightforward on the app and has been reimbursed on both oc... See more

If you need an operation and NHS cannot provided it on time for you, BUPA will help you. But if you need an investigation, say bloods, urine tests, a big CT scan and so on, be ready to pay a lot as th... See more

I went for my annual dental check up recently. The staff were helpful and efficient. My appointment was only a few minutes late. The dentist I saw was professional and thorough. A very good experience... See more

Making the claim was straight forward, you print the form , and add your scheme number attaching a copy of any receipts, money is then paid by bacs within a few days.

Recently became a Bupa member via Company healthcare scheme. Requested treatment via the Bupa App 17:39 Bupa responded at 21:00 - Your treatment is covered. Great speed of service!

Bupa have been amazing. The process has been fast and simple with little to no waiting times in terms of speaking with a practitioner and receiving a referral. The team were extremely supportive and... See more

The lady who did my assessment was very professional and well trained. The process has been painless and I couldn’t rate her higher for her dedication to provide a good service. I felt her energy was... See more

This year I was diagnosed with cancer and treated very quickly and professionally by the NHS staff at Ninewells hospital Dundee. I learned that as a Bupa member there was a cash benefit claim I would... See more

My work scheme with Bupa is second to none. Bupa never quibble about authorising treatment and, helpfully for my shoulder injury, were able to suggest a number of top specialists in case one was unava... See more

I've used Bupa to claim back my dental expenses and it has been really quick and simple to use. The claims are paid back into my bank account really quickly and they keep you inform via your phone, wh... See more

Bupa - is always on point. I feel like they actually care and I never have to fight for an authorisation code. always received 5 star support and help from specialist they work with.

I found the help and support I received from BUPA at a difficult time that I was coping with, invaluable and greatly appreciated. Thank you to all the staff I spoke to and am still speaking to very mu... See more

I had my first face-to-face video appointment with a Bupa doctor for an eye complaint, and it was the best it could have been over a screen. There's no way I would have gotten an appointment locally... See more

Everything has been made easy, when perhaps it has not been going well with your health, you have explained what I am covered for and it helps to know that you are being looked after by a great team o... See more

Bupa is amazing! It is so so easy to put in an insurance claim online, and then they send the money straight into your account, and they keep you updated via text messages.

Sent a picture of my Specsavers receipt, all the info was there but you would not accept it so had to go back to Specsavers for help, fortunately the staff typed a letter receipt which I sent to you... See more

Quick , efficient , on time Consultant was unhurried, took time to clearly explain what he was going to do , why, and post procedure care.

Bupa made it easy to get an appointment at a really great local hospital and I only had to wait 2 days to be seen and undergo the necessary tests. So grateful to have this cover.

I found the nursing and other staff very helpful in everything they do. My two night stay was excellent. One complaint on my two nights stay my private room wasn’t cleaned at all . The only job do... See more

Great caring and thoughtful treatment . BUPA services are amazing and an experience not had from other dentists used in the past.

The conversation with the person who OK'd the consultation was straightforward and understanding. The alternative would have meant a considerable delay, with scheduling a GP appointment being just the... See more

On 6 November I had I met IAN Grant a consultant at the Spire Hospital Cambridge. I was treated kindly and efficiently by the nurse as well as the consultant.

Everything was absolutely superb - the care and attention throughout, the cleanliness, the food, the friendliness of the staff. I could not have wished for more!

Bupa has been great and I really appreciate being able to go private for my operation. It made such a difference - thank you

Brilliant service from the agent on Saturday morning. Helped me find what I needed to know and was very patient and understanding about my condition.

I had serve mental health issues and is in a very bad place. The first person i spoke to on the phone was very supportive and spent time with me before talking about next steps. Service was very... See more

Easy to book an appointment, close to my home, your authorisation number came in quickly and all went smoothly

Reassurance That is what BUPA means to me. Professional helpline agents, easy to use app and clear correspondence

Easy to book, friendly experienced dentist. Using a Bupa dentist they did everything so there was no burden to me.

BUPA Dental - I submitted my claim on a Saturday evening and got reimbursed on the Monday. Claim process is easy, user friendly and fast.

Extremely quick response , put my claim in and it was acknowledged the same day via txt and was paid the full entitlement