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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the aesthetic appeal and high quality of the phone cases, often describing them as beautiful, stylish, and well-made. Consumers also appreciate the wide selection of colors, patterns, and designs available, as well as the sturdy and protective nature of the cases. Many people highlight the excellent fit of the cases and the overall ease of use of the products. However, some reviewers have noted issues with the delivery service, citing long shipping times due to international shipping. There are mixed opinions regarding customer service, with some praising the helpful and attentive communication, while others report slower response times and difficulties in resolving issues. Some consumers have reported issues with the durability and quality of certain products.

Based on these reviews

Rated 4 out of 5 stars

Good selection of products and clear and easy website with a good offer of buy one get one free, the cases are lovely and strong, very good quality and look lovely. The only issue I had was they were... See more

Rated 4 out of 5 stars

I love the phone cases! They need a neutral collection, and i wish they were lens protector compatible. The case is too tight to allow me to fit any lens protectors. Maybe there should be a neutral c... See more

Company replied

Rated 4 out of 5 stars

Quantity is very good, I really like the case and matching ring clip and charger...but my magnetic charging case, was shipped separate and late. I had to track down, was promised to discount that I d... See more

Rated 4 out of 5 stars

The products are nice, appear to be sturdy. I felt like shipping took a bit too long, and yet I kept getting notifications that my order was arriving soon or was out for delivery. Finally received i... See more

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Rated 2 out of 5 stars

I bought a case in 2020 and it lasted me 4 years and barely faded or scratched. I bought one in 2024 and it cracked within the first week, Burga replaced it and the replacement a year on has cracks, c... See more

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Rated 2 out of 5 stars

I purchased matching cases and a charging pack from Burga. Unfortunately, the print on the Kindle case started coming off. I raised this issue with Burga twice but never received any acknowledgment. W... See more

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Rated 3 out of 5 stars

Cases are beautiful, I bought a case and a ring but unfortunately the ring broke in less than 6 months. Although Burga were kind enough to replace this free of charge, the new one also broke within a... See more

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Rated 2 out of 5 stars

I ordered several items from Burga, which took a while to arrive. I ordered items from the femme fatale range, which are beautiful. Unfortunately the phone case arrived with a white scratch across t... See more

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Rated 5 out of 5 stars

Ordered a few items from BURGA now and they're always great quality. I've never had an issue with items or shipping, so never had a cause for getting in touch with customer service which is always go... See more

Rated 5 out of 5 stars

I have now purchased 12 cases from Burga over several generations of phones. They are simply the most sturdy and colorful cases I have ever used. The coordinating magnetic ring holders are the perfect... See more

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Rated 2 out of 5 stars

I have ordered from Burga previously and delivery was slow. But the cases were beautifully done and very good quality. I ordered from them there again recently and the delivery has been ridiculous.... See more

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Rated 3 out of 5 stars

I encountered quite a few issues with my order. Multiple items arrived with defects, and the back-and-forth with customer service was definitely slower and less attentive than I would’ve hoped. It f... See more

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Rated 5 out of 5 stars

I tirelessly scoured the web searching for "The One" phone case but nothing I found possessed the high quality and the sophisticated edgy style that I was wanting, until I found Burga. Many people ha... See more

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Rated 5 out of 5 stars

Let’s start with the absolute BEST thank you note I’ve ever received from a vendor! I’ve been in business long enough to know it was boiler plate, yet they made it seem personal, original and honest... See more

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Rated 5 out of 5 stars

The whole ordering process from start to finish was easy and very intuitive. The quality of the cases is very good, and there are a huge variety of styles to choose from. The only downside, if you c... See more

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Rated 5 out of 5 stars

Excellent phone cases, really well made. Customer service was really helpful with an issue I had and sorted it so quickly.(thanks) I bought 4 cases and Apple headphone case two were for my daughter a... See more

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Rated 5 out of 5 stars

The phone cases are even more beautiful in person — the colors, the texture, and the quality are amazing. My order arrived well-packaged and in perfect condition. I can really tell they put a lot... See more

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Rated 5 out of 5 stars

The quality and choice is awesome, bought these iPhone cases for my wife who just loves the design, looks and a cut above the rest - they are truly stunning and amazing.

Rated 5 out of 5 stars

Thank you very much for arranging a replacement for me. I truly appreciate the efficiency, courtesy, and dedication shown by your team throughout the process. Your excellent customer service has lef... See more

Rated 5 out of 5 stars

I had an issue with one of the products and had to reach out to the customer support. Very lovely communication with attention to details! they helped me to resolve the situation effectively (the case... See more

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Rated 2 out of 5 stars

Laptop and phone case are honestly nothing special, not bad at all but just a printed case. Returns however…. Shipping back from Australia on something that weighed 300g cheapest option was $60. I ima... See more

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Rated 5 out of 5 stars

The best experience I ever had with a company! A had a not so small problem with my package, which was handled my the staff so professionally, while also staying nice and compassionate. I very much re... See more

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Rated 5 out of 5 stars

Despite the delay in the delivery of my order (which wasn’t the fault of the Burga team, something just went wrong during shipping), the Burga team remained completely professional and made sure I s... See more

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Rated 5 out of 5 stars

Only let down is how long the shipping is due to it coming from another country. Phone cases are strong and sturdy and the designs are beautiful, also the buy 2 get 2 free sale is a great buying incen... See more

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Rated 2 out of 5 stars

I like the style of the cases but I bought 4 about a year ago and currently on my third as the others have broken and this one has started to crack now too. I don't remember dropping my phone at all s... See more

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Rated 4 out of 5 stars

You sent me an email saying it Contained tracking information and it did not. I immediately thought I was scammed by your company and emailed you to ask what’s up and you did not reply. I was about... See more

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Rated 5 out of 5 stars

I love BURGA’s careful selection of bold colour(s), patterns, materials, product names and accessories! In addition to this, I quite like the overall finish, sheen, packaging, composition, weig... See more

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Rated 5 out of 5 stars

Easy shopping experience, prompt delivery and the products are fantastic. The quality is outstanding, I only bought a new one because I’d changed my phone. My old one had been on longer than a year an... See more

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Rated 5 out of 5 stars

First of all, I love my Burga Phone Case! I chose the Orchid SnapOn and it's just as gorgeous as I'd hoped, really glossy and good quality. Customer service was great, communication pretty good too. S... See more

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Rated 5 out of 5 stars

I absolutely love Burga phone cases!! They are beautiful and stylish and they actually protect your phone! The shipping was fast considering they come from Europe! I got the buy 2 get 2 free, so I hav... See more

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Rated 4 out of 5 stars

Did not know they came from Germany and it took a month to arrive due to Mexican carrier problems, but now I have them and they are super good quality and pretty!!

Rated 5 out of 5 stars

My second order arrived very quickly, I am very pleased with the personalized phone cases, which were delivered right to my door by my wonderful mailman. HOWEVER the battery charging thing that I ord... See more

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Rated 5 out of 5 stars

Incredible quality, love them!! The phone case feels really nice and I really like that it for sure protects the phone but also doesn't feels so rigid, and that makes it really comfortable

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Rated 4 out of 5 stars

The cases are great - love the designs. My friends are also getting them! Unfortunately the magnetic ring doesn't come with a iron ring sticker so if you get tough case the you can't use the magnetic... See more

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Rated 5 out of 5 stars

Love the cases, they are such good quality which is lacking in so many products these days. It would also be remiss of me not to tell you how wonderful the email is when you submit your order. Brin... See more

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Rated 3 out of 5 stars

The delivery time was really long as I didn’t realise it was an overseas shipment. I love the products but I would think twice before ordering again because of the lead time.

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Rated 5 out of 5 stars

Quick response to my purchase and a precise description of your operational procedure to send the two items separately. The order was processed and in transit very quickly. Packaging material was ve... See more

Rated 5 out of 5 stars

As soon as I made my order my confirm email made me smile and from then on things got better and the products are amazing and good quality

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Rated 5 out of 5 stars

First of all, fantastic delivery, I paid for priority shipping and received my order 5 working days later (bought on a Saturday, product was delivered the following Friday), despite travelling... See more

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Rated 5 out of 5 stars

This brand just has aesthetic high quality cases, I'm obsessed! I love the designs and the material as well. Definitely recommend!!

Rated 5 out of 5 stars

This is my first time ordering from Burga. I caught the buy 2 get 2 free deal and I love all 4 of my cases! Very durable and the quality is very noticeable! I will definitely purchase again!

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Rated 2 out of 5 stars

I’ve purchased a few cases from Burga, but I am quite disappointed with the quality of the print. It’s not as expected for the price they charge. Shame.

Company replied

Rated 5 out of 5 stars

Great product! The case is beautiful, vibrant, and sturdy. The ring holder looks elegant and I love the comfort of the velvety band I side the ring. Shipping took the full two weeks to the US.

Rated 2 out of 5 stars

Trying to get issue resolved. Ive sent phone case back via tracking with royal mail since im in united Kingdom. And its now stuck at Customs and been backs and forward with emails today with Lit... See more

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Rated 4 out of 5 stars

Shipping was pretty slow, but once it did arrive, it was packaged well. Overall, good product, but I do wish the magnets were stronger on the power banks.

Rated 5 out of 5 stars

Very up scale for my Samsung galaxy z-flip 6. Very impressive case that is a perfect fit. Looks great and the material feel good in hand.

Company replied

Rated 5 out of 5 stars

The quality of the products, Is awesome, the delivery time is what you said, the only thing to improve is the delivery comunications.

Company replied

Rated 5 out of 5 stars

Great customer service, and Burga backs its product. Satisfaction guaranteed every time.

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Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

3.9

Great

TrustScore 4 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

Really unhappy about the shipping time

Really unhappy about the shipping time. No warning it was going to take many weeks as coming from a different country! Really don't expect that when paying such a premium for a phone case.

Very disappointed

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Love

Love my cover, costly but gorgeous however for the cost it should come with screen protector

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Appalling Customer Service

Having previously bought with no problems I am saddened to be writing this. On 26th November my new phone case and kindle cover arrived. Kindle cover was fine but phone cover did not fit with my camera protector on. I emailed Burga straight away and was asked to provide a series of photos, which I did on that day. Since then no response apart from the standard one of if you email again you go to the bottom of the queue. Such a shame as the products have always been good. Obviously Burga customer satisfaction is not your priority.

26 November 2025
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

We’re sorry to hear the BURGA magic didn’t fully come through this time. That’s not what we aim for, and we’d love to make it right! ✨

A member of our customer support team will be reaching out via email soon so we can resolve this for you together.💌

We’re committed to making your BURGA experience smooth and enjoyable.

Warm regards,
BURGA

Rated 5 out of 5 stars

Lovely cases

Lovely selection of cases and accessories!
Have purchased 2 cases for myself which has led to family buying them too!
On the pricier side but they have saved my phone on a number of occasions when it has fallen so I would say they are worth the money.
Delivery was on time.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Birthday gift

I brought my daughter a phone case and ring holder for her phone, not only do they match ,I also got one phone case for free (bogof), so my other daughter had one too. Really well made and look amazing, so much choice too.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Wrong phonecases

I ordered 4 phones. 3 were wrong only 1 was correct after waiting 2 weeks for them. Unacceptable

9 December 2025
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you for sharing your feedback with us. We’re very sorry to hear that your experience with our brand fell short of expectations.

While it’s great to see that the issue with your order was eventually resolved, it still saddens us that your experience didn’t reflect the level of service and product quality we strive for.

Our customer support team would love to take a closer look at your situation and will be reaching out to you shortly. 💌

We hope this helps turn things around for you and leaves you feeling more cared for as a BURGA customer. 🤍

Warm regards,
BURGA

Rated 5 out of 5 stars

Honest

Honestly, Burga has been great from the start and the designs are amazing. The product is reliable and easily used.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Parts are missing

I ordered a cup to be a present with 2 lids. But they put only one lid without a straw and this makes it totally useless as opening lid all the time completely not convenient for a person. I paid for 2 lids and got only one.
What's an issue for this price and waiting time to complete order fully?
I saw negative feedbacks here and there, but decided to give a chance. Anyway, its xmas time and present is screwed as support email said they will answer in 10 days. I paid expess delivery not to get useless product. So I need to wait how many weeks to get full order complete?
I dont recommend this shop, find better options somewhere else from companies with better understanding of responsibilities with better service. I planned to order big order for myself as well after looking at the mug for my friend, but unfortunately this order is waste of money.

9 December 2025
Unprompted review
BURGA logo

Reply from BURGA

Hello,

We’re really sorry to hear things didn’t go as expected. That’s not the experience we want for our customers, and we’d love the chance to make thing better!

We’ve sent a request via Trustpilot to get more details about your order. Looking forward to finding a solution together. 🤍

Best regards,
BURGA

Rated 2 out of 5 stars

Customer service

I ordered the cappuccino travel mug. The print is blurry and has other colours, such as purple mixed within. This is definitely not how it is supposed to be.
I already sent an email, but I have to wait a week for a response and if I send another mail, my ticket will be pushed back to the end of the queue, which delays their reply even more.. I have never had such a bad experience with customer service. This only means they get a lot of complaints and it also means that not all of their products are of good quality. I’m scared I won’t get a response or my money back. These products are too pricey to pay to a bad one.

9 December 2025
Unprompted review
BURGA logo

Reply from BURGA

Hi hi!

Oof - sounds like the product didn’t quite deliver the wow we hoped for. But don’t worry, we’ve got your back! 💪

Our customer support team will be reaching out to you via email shortly.

We’ll work together to sort everything out so your BURGA experience can be as enjoyable and memorable as it should be. ✨

Warm regards,
BURGA

Rated 5 out of 5 stars

I love every case I ordered

I love every case I ordered. I have 7 burga cases now and I rotate them. Such good quality. My phone feels very protected. I had heard shipping might take a while but I had my cases in less than 2 weeks after ordering. I already have a new cart full of cases I want next. I am a burga fan for life.

24 November 2025
Unprompted review

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