Buy it Direct Ireland Reviews 8,834

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the wide selection of products available. People highlight the quality of the items, noting that they often match the description and represent good value for money. Consumers are also pleased with how easy it is to navigate the website, and some appreciate the clear communication provided by the company. However, some reviewers report mixed experiences with the delivery service. While many customers praise the fast and efficient delivery, others mention delays, lack of tracking information, and issues with communication regarding delivery times. Some consumers also express concerns about the delivery charges and the handling of large items.

Based on these reviews

Rated 4 out of 5 stars
Verified

Very competitive pricing and straight forward ordering, however the delivery subcontractor used was poor. Shipment arrived a few days earlier than suppliied date with about 1hr notice before dropoff... See more

Rated 4 out of 5 stars
Verified

Initially there was a small problem with payment but after contacting sales and accounting departments everything was sorted.The item arrived in Ireland within 3 days. Excellent value. I am very sat... See more

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Rated 4 out of 5 stars
Redirected

I bought a new Dell computer monitor at a very competitive price. On the plus side, great value monitor, best price around. Delivered on time. On the improvement side: Did not get a tracking code f... See more

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Rated 4 out of 5 stars
Verified

Really prompt delivery. Kept me updated throughout the entire process. Loses one star for price.

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Rated 5 out of 5 stars
Verified

Fast delivery. Very well packaged so unlikely to receive damaged goods. Chairs are perfect for the kitchen area. Great quality , very reasonably priced in comparison to other well known shops. Would r... See more

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Rated 5 out of 5 stars
Verified

Super quick delivery, beautiful quality table. We were sceptical as we hadn't heard of this company before. And having had a difficult experience with another company, I was hopeful this wouldn'... See more

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Rated 2 out of 5 stars

I tried to contact customer service and was left waiting 47 mins talking with a Lani who do not resolve my problem. An email was sent to me asking to upload photos on my account but there is no tab... See more

Rated 3 out of 5 stars
Verified

Conflicting info given about delivery period, and the courier they use offers no tracking. Driver called me on the day to say it's on the van and he would be half hour. Luckily I was home otherwise my... See more

Rated 5 out of 5 stars
Verified

I ordered from Buy it Direct twice in the last month. Products were very well priced, delivery on time (one even faster than promissed), and the whole process seamless. Would recommend to anyone and w... See more

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Rated 2 out of 5 stars
Verified

Product delivery was delayed by 2 weeks. I called several times and instead of expediting delivery all the company could do is say sorry. I had hired contractors for the expected time of delivery and... See more

Rated 5 out of 5 stars

The range of products is first class and the price is very competitive, was more than pleased with my 2 designer radiators which were nearly half the price of what I was quoted. I need 2 more so I'm j... See more

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Rated 3 out of 5 stars
Verified

Whilst I liked your service I regret to say that I had only 20 minutes prior notice of my delivery from your courier and only got a good neighbor I would have missed my delivery. I would also say that... See more

Rated 5 out of 5 stars
Verified

Ordered on Saturday, got my pc on Wednesday, super fast delivery, good product. Canceled my previous order, because it was delayed for three weeks. NEVER ORDER MORE THEN TWO PRODUCTS. Go separately,... See more

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Rated 5 out of 5 stars
Verified

Extremely happy with the 2 dehumidifier, they are smart & can switch on & off from anywhere ( good also for laundry too & energy saving). Thank you buy direct & highly recommend.

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Rated 3 out of 5 stars

I'm trying to message you but telling me my 8 digit account number needs to be 8 digits 🙈 can someone please contact me . Order Number 53821108. We really need to find a solution to the problem.... See more

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Rated 5 out of 5 stars
Verified

Great selection, good price, hassle free process. I asked about the product before I purchased and received a useful and speedy reply to my query.

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Rated 2 out of 5 stars

Ordered a large radiator with 60 euros delivery before 4th November. Order 55485813 to F56 XN96. Cant track the item. Cant get through to customer service. No response to my email and no update as... See more

Rated 5 out of 5 stars
Verified

Was trying to buy Dell laptop direct after 2 weeks of accepting my order they told me they could not fulfill my order. When I ordered from buy direct on a Monday evening it was delivered to my address... See more

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Rated 5 out of 5 stars
Verified

I am very happy with the products they look very elegantsed good quality with good Price also. I ordered kitchen sink black and Bathroom round mirror with led lights. Delivery was surprisingly fast.

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Rated 5 out of 5 stars
Verified

All the staff on the phone lines were so helpful and the quick delivery, the only problem I had was , one off the pin on the plug was broken,

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Rated 5 out of 5 stars
Verified

Bought 2 dehumidifier. One new and one refurbished. Both were a very good price compared to other retailers. It was a fast delivery. Both are working great. Very happy overall with the experience wit... See more

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Rated 5 out of 5 stars
Verified

The product fully matches the description. Very satisfied with the purchase — delivery was even one day earlier than expected. Many thanks to the seller and special thanks to DPD for fast and careful... See more

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Rated 2 out of 5 stars

My delivery arrived on the wrong day. I could have missed it. I need to know when the team will return to install the new appliance and remove the old one. They left without saying anything in a hurr... See more

Rated 5 out of 5 stars
Verified

You get what you pay for. Affordable items. Average delivery times. But still good to have than just going to discounted Scandinavian furniture stores.

Company replied

Rated 5 out of 5 stars
Verified

Ordering on line was easy.. Contact from time of ordering to delivery was excellent. What a service thank you

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Rated 5 out of 5 stars
Verified

Really quick shipping and I’m delighted with my products. I’ll definitely be ordering from here again. Highly recommend!

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Rated 5 out of 5 stars
Verified

Fast efficient delivery My order was delivered in perfect condition Got a call from the delivery guy a day prior to delivery who advised my purchase would be delivered the bext day on Sunday betwe... See more

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Rated 4 out of 5 stars
Verified

My main reason for four stars is the delivery charge of 100€ to pay for two persons to deliver when it only got and needed one, (the driver who delivered it was a very affable man and a pleasure to me... See more

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Rated 5 out of 5 stars
Verified

Great selection of products with a great price to match. Really fast delivery, will definitely shop again

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Rated 3 out of 5 stars

Great prices on website . Poor delivery service . Customer service will do there best to help the customer . This improved mu previous score .

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Rated 5 out of 5 stars
Verified

Bought a refurbed item for €400 less than what I was originally going to pay. Item was in mint condition and if I had t known any better, seemed that it was never opened. Really quick delivery too. 5... See more

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Rated 3 out of 5 stars
Verified

Good selection if items for sale. However it's not clear that items may not from Ireland, and you will have to pay import duty before they are delivered.

Rated 5 out of 5 stars
Verified

Absolutely delighted with my purchase and will be dealing with this company again product was A1 and fast delivery service

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Rated 5 out of 5 stars
Verified

Bought 2 samsung a55 5g phones, arrived in 4 or 5 days, very pleased with buyitdirect service

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Rated 5 out of 5 stars
Verified

It was a very easy and speedy process. The items that I had purchased, were delivered to my home, sooner than I had expected. I was very pleasantly surprised.

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Rated 2 out of 5 stars
Verified

Only received half our order, and nobody can tell me where or when I'll be getting our fridge

Rated 5 out of 5 stars
Verified

They are clear in their communication and dealt with a return towards the end of the warranty period really well.

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Rated 5 out of 5 stars
Verified

Have to say the best quality and well put together will definitely buy more products from ypu

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Rated 5 out of 5 stars
Verified

Everything was great. Fast and good service. Simple and understandable website. No questions.

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Rated 5 out of 5 stars
Verified

A very competitive price. And a great easy to use app, and fast delivery. what's not to love.

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Rated 4 out of 5 stars
Verified

Great product, great price, I would have given a 5star rating but for the substandard communication and saying that I am being charitable

Rated 5 out of 5 stars
Verified

Was nervous about ordering a mirror but it arrived quickly and in one piece!

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Rated 5 out of 5 stars
Verified

Exactly what I wanted, delivered in a timely manner.

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Rated 5 out of 5 stars
Verified

Easy to navigate website, and very prompt service. Would definitely recommend to others.

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Rated 5 out of 5 stars
Verified

Fast delivery. Only took 2 days to deliver. Competitive prices, very reliable service.

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Rated 3 out of 5 stars
Redirected

I saved 200 euro compared to the equivalent bricks and mortar store, the washer / dryer arrived without any notice though and 10 days late. If it wasn't for the size of the discount I would not buy fr... See more

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Company details

  1. Beauty & Well-being

Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Verified

Products are good quality, service is bad

The quality of products is good, but the delivery is slow and inconsistent.
We have bought twice recently from here and the first time the items were delivered 6 days later than we were told and the second time 5 days early.
What's most annoying is that you get no notification as to when it's actually going to arrive until an hour before. We were told both times that we would get 24 hours notice, but we didn't on either occasion.
The first time that was fine as we were home, the second time we weren't home and needed to arrange for someone to receive it (as we couldn't risk not accepting it). And this is after complaining the first time and being promised that we would definitely receive notice the second time.
I also attempted to contact their customer service team and they were not very helpful and couldn't give any updates on delivery.
Also, the phone numbers on their "Irish" website are in the UK, so cost a lot more to contact. I had to chat with them to get an Irish number to call, who couldn't give me any additional information.
I do find it interesting that they only reply to positive reviews on here and don't engage with customers that haven't received a good experience and don't seem to want to learn and improve.

9 December 2025
Rated 2 out of 5 stars
Verified

Poor CX

First the product itself is great exactly what I wanted. However the CX at buyitdirect was pretty awful. Communication is not their strong point. I set up a customer account on their website. Constantly receiving an “oops something has gone wrong” message when trying to track my order. The customer help telephone number did not work so tried another number which was just for accounts issues. I finally got through to someone who kindly agreed to put me through to the ‘tracking’ team who tried to be helpful but confirmed I would not be able to track the order myself. I finally managed to get through to the distribution company where I was told there was a delay because my item needed 2 people to make the delivery. The item finally arrived in a van, delivered by one person, who refused to take the packaging because he had no room in his vehicle for it. I understand things can go wrong when delivering high value large items however - in these instances communication is everything and in this respect buyitdirect’s processes failed. all communication effort was initiated by me asking for updates on delivery status etc. Hence the rating. I dont think I would use this company again the experience was so frustrating.

9 December 2025
Rated 5 out of 5 stars
Verified

Gorgeous bed

Gorgeous bed, delivered on time even with the time of year and the lads who delivered were great too. Will definitely be a repeat customer 👌🏼

9 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Hi there,

We are thrilled to hear that you are loving your gorgeous bed from Buy It Direct Ireland! It's fantastic to know that it was delivered on time, even during this busy time of year. We're delighted that the delivery team provided great service as well. Thank you for your kind words, and we look forward to welcoming you back as a repeat customer in the future!

Best regards,

Lee

Rated 1 out of 5 stars

AVOID this company at all costs

I just want to make sure EVERYBODY knows about this dirty British company.
If you guys are looking to buy anything please avoid this company at all cosas.
I bought an Asus Strix g16 worth 3300 euros with their customer service team. I paid for express delivery and requested days off work to be able to enjoy it. Laptop never arrived after the 3 days I paid for, I called them and apparently they needed an ID to validate my identity to send the laptop even tho they took my money straight away. That also wasnt told to me by the customer service rep. They never let me know so if I hadn't call I would've waited for the laptop forever. Provided ID, they said they got it and they would email me. They emailed me asking me to wait 24 hours which I thought It was ridiculous since my laptop delivery was already late. Called back, and they claimed the format of photos weren't readable, so I sent them again. Laptop took over a week to arrive so I called asking for a refund of my express delivery fee which was only fair but they refused to give me a penny. After a few days I realized the LED lights of the laptop were damaged. Tried to solve the issue myself, spent hours trying to sort it out with Asus tech support, they said because I had a year guarantee they could check it out for a 45 quid delivery fee. No way I was going to pay if the item arrived damaged. I had no other choice but to send it back BUYITDIRECT they sent a postman to pick it up who kept claiming I wasnt home when I was at home for 3 days just waiting for him. Finally he showed up and picked it up but I had to bring the laptop to a shoe store in town because only there he could assure me he wouldn't miss me. With the fear of leaving the 3k euros laptop to some strangers at a shoes shop I had no other choice but to do that. I was told 5 business days for it to arrive back at BUYITDIRECT and 5 more bussines days for technicians to check it out. I got a confirmation 10 business days ago when the laptop was delivered and called them 5 business ago to see any updates and they told me to wait another 5 business days. I called them again just now and they told me again to wait 5 business days which will make 20 business days in total when they said initially 5. Its just a lot of nonsense. These guys are the lowest rats and the definitely the absolute worst experience I've ever had when purchasing an item. Please AVOID.

29 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

All good from ordering

All good from ordering, to payment, to dispatch and delivery. Well done and thanks. Good company and good prices.

9 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Hi there,

We're thrilled to hear about your smooth experience from ordering to delivery with us! Thank you for the kind words about our service and prices. If you ever need anything else, feel free to check out Appliances Direct for a wide range of home appliances.

Best regards,

Lee

Rated 1 out of 5 stars

Based on my experience

Based on my experience, the way this company operates feels completely dishonest. I ordered a cooker on 30 November with delivery promised by 9 December. After receiving no updates, I called on 5 December and was assured it would be shipped the same day. That turned out to be untrue.

When I called again today, I was suddenly told the cooker wouldn’t even be available in their warehouse until 30 December. When I questioned why the product was still shown as available on their website, I received another contradictory explanation about it being in a “different UK warehouse.”

To me, it’s clear they keep changing their story, and I personally feel misled at every step. And unbelievably, the item is still listed as “Ready to Ship Today.”

In my opinion, this company twists the truth and cannot be trusted. Absolutely disgraceful experience.

9 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Well priced and faster than expected…

Well priced and faster than expected delivery

4 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Hello,

We're thrilled to hear that you found our products well priced and that the delivery was faster than expected. Customer satisfaction is our top priority! If you're looking for more great deals and quick delivery, we recommend checking out Appliances Direct for a wide range of appliances at competitive prices.

Best regards,
Lee

Rated 5 out of 5 stars
Verified

Delivery before a week 🙂

I bought an AEG washer dryer black Friday deals and the official delivery days was after 25 of November. I got before a week. Extremely happy.

3 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Dear Customer,

Thank you for sharing your positive experience with us! We are delighted to hear that you received your AEG washer dryer before the official delivery date and that you are extremely happy with your purchase.

If you are looking for more great deals and a wide range of products, we recommend visiting Appliances Direct at appliancesdirect.co.uk for more fantastic options.

Best regards,

Lee

Rated 5 out of 5 stars
Verified

Quick delivery

Easy website, quick delivery - what more could you want!

5 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Thank you for your fantastic feedback! We're thrilled to hear that you found our website easy to use and that your delivery was speedy. For more great deals and a wide range of products, why not check out Appliances Direct for all your home appliance needs?
Happy shopping!
Lee

Rated 5 out of 5 stars
Verified
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Thank you for the positive feedback on our quick delivery service! We are delighted to hear that your order arrived promptly. If you are looking for more great deals and fast delivery, we recommend checking out Appliances Direct for a wide range of home appliances.
Happy shopping!
Mark

Rated 5 out of 5 stars
Verified
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Thank you for your positive feedback on our service and products! We're delighted to hear that you had an excellent experience with us. If you're looking for more great products, we recommend visiting Appliances Direct for a wide range of appliances.
Best regards,
Lee

Rated 5 out of 5 stars
Verified

Excellent service and bed

Fantastic looks bed and excellent service. Highly recommend

8 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Thank you for your positive feedback! We're thrilled to hear that you are pleased with the bed you purchased and the excellent service you received. If you're in need of any more home essentials, we recommend checking out Furniture123 for a wide selection of furniture options. Happy shopping!
Lee

Rated 5 out of 5 stars
Verified

Great product at a good price.

Great product at a good price.

4 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Thank you for your positive feedback! We're delighted to hear that you are happy with the product you purchased from Buy It Direct Ireland. If you're looking for more great deals, why not check out Appliances Direct for a wide range of home appliances at competitive prices?
Take care!
Lee

Rated 4 out of 5 stars
Verified

Contact with yourselves was good chloe…

Contact with yourselves was good chloe was very helpful
Transport to Ireland a little slow

8 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Dear Customer,

We are glad to hear that Chloe provided you with helpful assistance. We appreciate your feedback regarding the transport to Ireland and apologize for any inconvenience caused by the delay.

If you are in need of any appliances, you may want to visit Appliances Direct for a wide selection of products.

Best regards,

Mark

Rated 5 out of 5 stars
Verified

Great quality

Great quality, low prices and fast delivery 👍

8 December 2025
Buy it Direct Ireland logo

Reply from Buy it Direct Ireland

Thank you for the fantastic feedback! We're delighted to hear that you are pleased with the quality of our products, our affordable prices, and our speedy delivery service. If you're looking for more great deals, don't hesitate to check out Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms for a wide range of products.
Best regards,
Lee

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