Very competitive pricing and straight forward ordering, however the delivery subcontractor used was poor. Shipment arrived a few days earlier than suppliied date with about 1hr notice before dropoff... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Replied to 85% of negative reviews
Typically replies within 1 week
Quick delivery
Products are good quality, service is bad
The quality of products is good, but the delivery is slow and inconsistent.
We have bought twice recently from here and the first time the items were delivered 6 days later than we were told and the second time 5 days early.
What's most annoying is that you get no notification as to when it's actually going to arrive until an hour before. We were told both times that we would get 24 hours notice, but we didn't on either occasion.
The first time that was fine as we were home, the second time we weren't home and needed to arrange for someone to receive it (as we couldn't risk not accepting it). And this is after complaining the first time and being promised that we would definitely receive notice the second time.
I also attempted to contact their customer service team and they were not very helpful and couldn't give any updates on delivery.
Also, the phone numbers on their "Irish" website are in the UK, so cost a lot more to contact. I had to chat with them to get an Irish number to call, who couldn't give me any additional information.
I do find it interesting that they only reply to positive reviews on here and don't engage with customers that haven't received a good experience and don't seem to want to learn and improve.
Poor CX
First the product itself is great exactly what I wanted. However the CX at buyitdirect was pretty awful. Communication is not their strong point. I set up a customer account on their website. Constantly receiving an “oops something has gone wrong” message when trying to track my order. The customer help telephone number did not work so tried another number which was just for accounts issues. I finally got through to someone who kindly agreed to put me through to the ‘tracking’ team who tried to be helpful but confirmed I would not be able to track the order myself. I finally managed to get through to the distribution company where I was told there was a delay because my item needed 2 people to make the delivery. The item finally arrived in a van, delivered by one person, who refused to take the packaging because he had no room in his vehicle for it. I understand things can go wrong when delivering high value large items however - in these instances communication is everything and in this respect buyitdirect’s processes failed. all communication effort was initiated by me asking for updates on delivery status etc. Hence the rating. I dont think I would use this company again the experience was so frustrating.
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Gorgeous bed
Gorgeous bed, delivered on time even with the time of year and the lads who delivered were great too. Will definitely be a repeat customer 👌🏼

Reply from Buy it Direct Ireland
AVOID this company at all costs
I just want to make sure EVERYBODY knows about this dirty British company.
If you guys are looking to buy anything please avoid this company at all cosas.
I bought an Asus Strix g16 worth 3300 euros with their customer service team. I paid for express delivery and requested days off work to be able to enjoy it. Laptop never arrived after the 3 days I paid for, I called them and apparently they needed an ID to validate my identity to send the laptop even tho they took my money straight away. That also wasnt told to me by the customer service rep. They never let me know so if I hadn't call I would've waited for the laptop forever. Provided ID, they said they got it and they would email me. They emailed me asking me to wait 24 hours which I thought It was ridiculous since my laptop delivery was already late. Called back, and they claimed the format of photos weren't readable, so I sent them again. Laptop took over a week to arrive so I called asking for a refund of my express delivery fee which was only fair but they refused to give me a penny. After a few days I realized the LED lights of the laptop were damaged. Tried to solve the issue myself, spent hours trying to sort it out with Asus tech support, they said because I had a year guarantee they could check it out for a 45 quid delivery fee. No way I was going to pay if the item arrived damaged. I had no other choice but to send it back BUYITDIRECT they sent a postman to pick it up who kept claiming I wasnt home when I was at home for 3 days just waiting for him. Finally he showed up and picked it up but I had to bring the laptop to a shoe store in town because only there he could assure me he wouldn't miss me. With the fear of leaving the 3k euros laptop to some strangers at a shoes shop I had no other choice but to do that. I was told 5 business days for it to arrive back at BUYITDIRECT and 5 more bussines days for technicians to check it out. I got a confirmation 10 business days ago when the laptop was delivered and called them 5 business ago to see any updates and they told me to wait another 5 business days. I called them again just now and they told me again to wait 5 business days which will make 20 business days in total when they said initially 5. Its just a lot of nonsense. These guys are the lowest rats and the definitely the absolute worst experience I've ever had when purchasing an item. Please AVOID.
All good from ordering
All good from ordering, to payment, to dispatch and delivery. Well done and thanks. Good company and good prices.

Reply from Buy it Direct Ireland
Based on my experience
Based on my experience, the way this company operates feels completely dishonest. I ordered a cooker on 30 November with delivery promised by 9 December. After receiving no updates, I called on 5 December and was assured it would be shipped the same day. That turned out to be untrue.
When I called again today, I was suddenly told the cooker wouldn’t even be available in their warehouse until 30 December. When I questioned why the product was still shown as available on their website, I received another contradictory explanation about it being in a “different UK warehouse.”
To me, it’s clear they keep changing their story, and I personally feel misled at every step. And unbelievably, the item is still listed as “Ready to Ship Today.”
In my opinion, this company twists the truth and cannot be trusted. Absolutely disgraceful experience.

Reply from Buy it Direct Ireland
Delivery before a week 🙂
I bought an AEG washer dryer black Friday deals and the official delivery days was after 25 of November. I got before a week. Extremely happy.

Reply from Buy it Direct Ireland

Reply from Buy it Direct Ireland

Reply from Buy it Direct Ireland

Reply from Buy it Direct Ireland
Contact with yourselves was good chloe…
Contact with yourselves was good chloe was very helpful
Transport to Ireland a little slow

Reply from Buy it Direct Ireland

Reply from Buy it Direct Ireland
Delivery time take long and didn't give…
Delivery time take long and didn't give exactly date and time. The driver is not friendly.
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