DogWatch Hidden Fences Reviews 3,339

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their professionalism, knowledge, and friendly attitude. Consumers appreciate the team's commitment to answering questions and providing thorough explanations of the system. People highlight the efficient installation process and the effectiveness of the training provided for their dogs. The product quality and service receive high marks, with many reviewers noting the reliability of the system and the quick responses to any issues. Consumers express satisfaction with the customer service, emphasizing the company's dedication to ensuring their dogs' safety and comfort. Reviewers also appreciate the long-term benefits of the system, noting its durability and the peace of mind it provides.

Based on these reviews

Rated 5 out of 5 stars

Totally changed our dogs life with confidence Maddie is safe within the boundaries no need for ugly fences which cost so much more than the collar. Cannot recommend enough

Company replied

Rated 5 out of 5 stars

My dogs were constantly escaping from my garden, so much so that I cldnt let them out unless they were on their leads, I was at my wits end, I was sceptical about whether the fence would work. It work... See more

Company replied

Rated 5 out of 5 stars
Verified

Am so glad to have purchased the hidden fence….. I’m not sure who is happier….. me or my dog Bailey. I was skeptical that she would actually respect the boundary but she learned it so quickly and she... See more

Company replied

Rated 5 out of 5 stars
Verified

I loved my experience with Mike and DogWatch. The work was done quickly and efficiently, and Mike explained everything both during his estimate and after he installed the fence. He even came back to s... See more

Company replied

Rated 5 out of 5 stars
Verified

We purchased this system a few years ago for our dog that thought chasing deer was a great idea. It has worked fabulously ! We have since added a golden retriever to the family and needed to add on an... See more

Company replied

Rated 5 out of 5 stars
Verified

Dog Watch fencing has been a life saver for both me and our dog. The first time the dog realized he could run free and not be on a leash I could actually see a smile on his face. I highly recommend D... See more

Company replied

Rated 5 out of 5 stars
Verified

Jim Job of DogWatch Hidden Fences - Red River Valley installed our fence and helped to train our dog Snoopy. He was super friendly and did a great job. I waited over a month to review and we have had... See more

Company replied

Rated 5 out of 5 stars

We love our Dod Watch invisible fence. Ed was terrific explaining how the fence works and our various options. Installation was quick and easy and training was thorough. I especially appreciated how M... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service and care from our Local Dog watch Dealer! They are always there to help in any way they can with answering questions and coming out to train or service our fence. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

We have two cats and installed the dog watch system ourselves by fixing it to the perimetre fence on our lifestyle block. Prior to getting it we had lost 3 cats on the road within 15 months. Our cats... See more

Company replied

Rated 5 out of 5 stars
Verified

Mark was great to work with. He helped us promptly and genuinely cared about the safety of our dog. He showed us how to train her and has assured us he will be there to help us if any problems occur w... See more

Company replied

Rated 5 out of 5 stars

Exceptional service! The team was incredibly knowledgeable, professional, and caring. The training was top-notch, and we love the ongoing support. Couldn't be happier and highly recommend them. Thanks... See more

Company replied

Rated 5 out of 5 stars
Verified

Replaced broken collar. Jamie caame to the house, paired the new collar with the system, ensured that it worked as expected. As always, he provides a very friendly, dog-first service. And he puts u... See more

Company replied

Rated 5 out of 5 stars

I have too say that Roy, did an excellent job on installing my fence. I have a Labrador that’s a little over a year old too say the least she is full of energy. Roy installed the fence and returne... See more

Company replied

Rated 5 out of 5 stars

I am terrible remembering names, but the lady on the phone and in the office was absolutely wonderful helping me figure out what I needed to get my puppies equipment up to date. One collar had a brok... See more

Rated 5 out of 5 stars
Verified

The miracle fence! Jamie was awesome. No mess and answered all my questions. He was able to book our installation quickly. We tried another system from a chain pet store that worked for one o... See more

Company replied

Rated 5 out of 5 stars
Verified

From the beginning of the quote through training our pup; this company has been amazing and so helpful. They explained the whole process, answered our questions, and explained pricing options.

Company replied

Rated 5 out of 5 stars
Verified

I love that I can count on the owners and staff to get the job done in a friendly, professional way. Jonny went above and beyond to complete the dog fence on a day that was scorching hot outside. My d... See more

Rated 5 out of 5 stars

Jesse and Megan made the process of fence so easy. I had nothing to do but be there for training of my dog. The fence has worked great, so helpful and great relief keeping my dog in her space. I would... See more

Rated 5 out of 5 stars

The installation was v professional and painless. Our two dogs learnt their boundaries within a week or so and keep to them after three years.

Company replied

Rated 5 out of 5 stars
Verified

I was skeptical about whether or not the fence would keep my headstrong cockapoo in the yard, but I have been amazed. He trained easily and never ventures out of his safe area. We're both happy

Rated 4 out of 5 stars

DogWatch’s team was super helpful setting up our system and answering all questions. Highly recommend for peace of mind!

Company replied

Rated 5 out of 5 stars
Verified

The salesman and installers were very friendly and professional. Everything about the system was explained to me in great detail. The salesman took the time to walk us through the training with our do... See more

Company replied

Rated 5 out of 5 stars

We’ve had a DogWatch fence for several years. We love it! They are knowledgeable. Quick responses. Turn products around quickly. Highly recommend.

Rated 5 out of 5 stars
Verified

Our puppy has grown considerably and needed a larger collar. We ordered it and within 3 days we received the new collar...great company, efficient, knowledgeable and courteous.

Company replied

Rated 5 out of 5 stars
Verified

We absolutely love working with Bob and Aileen. They are so easy to deal with and very personable. They do wonderful with our dogs. 5 ⭐️ ⭐️⭐️⭐️⭐️ all the way!

Company replied

Rated 5 out of 5 stars
Verified

DogWatch honors their lifetime warranty. My dog cracked the case of the collar receiver (it continued to work). I got a replacement in a couple of days.

Company replied

Rated 5 out of 5 stars
Verified

The invisible fence really works. Our dog learned the boundary very quickly and now, with or without the fence collar, he never strays from the yard. We also got a "no bark" collar and taught hi... See more

Company replied

Rated 5 out of 5 stars
Verified

Todd is very personable and easy to reach. We are still learning the system - my bad not a good teacher - but am sure it will be enjoyable for Rizzo

Company replied

Rated 5 out of 5 stars

Our dog chewed up the Dogwatch Collar, they were extremely helpful and replaced it (the collar not the dog) within 24 hrs free of charge!

Company replied

Rated 5 out of 5 stars
Verified

This company is wonderful. We had the system at our last house and this is the first thing put into our new house for our dog Gracie. The staff is excellent and friendly and the price was right.

Company replied

Rated 5 out of 5 stars
Verified

The QC dog watch team was amazing from start to finish! I called them at 8 AM on a Saturday hoping to leave a message about getting an electric fence, they answered the phone! Customer service was 10/... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Dogwatch if you are need of an underground fence. We have had ours for years and have loved it. Anytime we have needed service, they have been great. We just had an issue and Chris... See more

Rated 5 out of 5 stars
Verified

Robert explained all aspects of installation and operation of the fence. He worked patiently with me and my pup on training, returning to ensure all was well and to address questions. My pup caught o... See more

Rated 5 out of 5 stars

We are sooo happy with the service. Truly love how knowledgeable, professional, and caring they were. Training was great. It's reassuring that we can reach out at anytime with questions. Highly rec... See more

Rated 5 out of 5 stars
Verified

Todd was easy to work with (and worked around my schedule), installation was fast, he was patient with training my new pup! Todd was thorough and gave detailed instructions on what to do in the coming... See more

Rated 5 out of 5 stars
Verified

Laurie and Nate were very knowledgeable. We were impressed with how quick they worked and they spent a lot of time with us and our dog! Super service!!

Rated 4 out of 5 stars

Overall their product is excellent. Works great. We have a 170 lb Irish Wolfhound and we have no worries at all. The people he used to train the dog were awesome. So I would say if your looking to buy... See more

Rated 5 out of 5 stars

n the world of undergraduate dog fences, the key differentiator is service. DogWatch franchises, unlike its competitors, are locally owned. In my area, it’s a husband and wife tea. I cannot articulate... See more

Rated 5 out of 5 stars

The hidden dog fence system is fantastic! The team is always responsive and quick to address any issues or questions I have. All issues have been my own doing—never the system itself. Highly recommend... See more

Rated 5 out of 5 stars

I had the DogWatch Hidden Fence installed on my property in Seaford in 2021 shortly after I adopted my rescue, Milo. He was far too sneaky in the initial days after his adoption and I was not in shap... See more

Rated 5 out of 5 stars

We got our DogWatch fence through Dog Watch of Southern Maine. Our two then 3-year-old corgi’s learned very quickly using the methods taught to us through the dealer. The fence has been very reliable.... See more

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Company details

  1. Pet Store
  2. Fence Contractor
  3. Pet Trainer

Written by the company

At DogWatch, we understand that your pet is an important part of your family. We’ve been making Hidden Dog Fence Systems and Pet Training Products since 1990. It’s what we do – It’s ALL we do! Our underground hidden fences are less expensive, safer and more reliable than a traditional dog fence – and have safety and convenience features not found in other “invisible” dog fences. Our products provide freedom, safety and peace of mind – and make pet ownership easier and more enjoyable.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Bob was so wonderful

Bob was so wonderful! He did all he could to resolve my issue and did so in record time! Love the communication and effort!!

8 December 2025
Rated 5 out of 5 stars

Great product and company

We got our DogWatch fence through Dog Watch of Southern Maine. Our two then 3-year-old corgi’s learned very quickly using the methods taught to us through the dealer. The fence has been very reliable. The only times we have had problems is when I broke it when I was digging, or when a contractor has broken it. Our dealer has come out right away to find the breaks and fix it. We have had the fence for four years, and I’ve been very happy with it the entire time.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Totally changed our dogs life with…

Totally changed our dogs life with confidence Maddie is safe within the boundaries no need for ugly fences which cost so much more than the collar. Cannot recommend enough

5 June 2025
Unprompted review
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thank you for your positive review. We are glad to hear that Maddie now has the freedom to enjoy her outside space safely and you have peace of mind. Kind Regards - The Dogfence Team

Rated 5 out of 5 stars

Exceptional service

Exceptional service! The team was incredibly knowledgeable, professional, and caring. The training was top-notch, and we love the ongoing support. Couldn't be happier and highly recommend them. Thanks!

7 September 2025
Unprompted review
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thanks Sarah!

Rated 5 out of 5 stars
Verified

Highly suggest this system!

We purchased this system a few years ago for our dog that thought chasing deer was a great idea. It has worked fabulously ! We have since added a golden retriever to the family and needed to add on an extra collar. Training her was very quick and easy!

5 November 2025
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thank you very much for your review, Heather. We are proud to help you keep your precious pups safe and happy for many more years to come. Say hi to Paisley for us!

Rated 1 out of 5 stars

NO RESPONSE from this company when wanting to do business

I have left messages with Jeff Moyer (the area rep) and the DogWatch Hidden Fences Company, and never hear from anyone! Not even a call to acknowledge my attempt to contact them. I tell them "we're ready to do business." One would think that by indicating that, we would at least hear from someone. I even put Jeff Moyer's phone number into my contact list so I wouldn't miss his call. No Response! When I called the Company customer service, I spoke with an old bird who offered very little, as though she couldn't care less that we called; that is disgraceful customer service.

17 September 2025
Unprompted review
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Hi Ce Ce, we are sorry that you had a negative experience. Thank you for bringing this to our attention. We are experiencing a Dealership transition in your area, and Jeff Moyer is longer in business. We provided your contact information to a neighboring Dealer, Troy Dykes, who is happy to assist you. Unfortunately, it seems like you two have been unable to connect. Troy will be following up with you again shortly. We would appreciate the opportunity to try again, and provide you with a level of service more in keeping with our high standards. Again, we apologize for the inconvenience and the poor communication.

Rated 5 out of 5 stars
Verified

Dog Watch fencing has been a life saver…

Dog Watch fencing has been a life saver for both me and our dog. The first time the dog realized he could run free and not be on a leash I could actually see a smile on his face. I highly recommend Dog Watch for anyone with a large dog that needs lots of exercise.

6 November 2025
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Making dogs smile - is there a better motivation than that?!? Thanks for your review, Patty. We'll pass on your comments to Tim at DogWatch of Winchester.

Rated 5 out of 5 stars
Verified

We absolutely love working with Bob and…

We absolutely love working with Bob and Aileen. They are so easy to deal with and very personable. They do wonderful with our dogs. 5 ⭐️ ⭐️⭐️⭐️⭐️ all the way!

3 November 2025
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

What a wonderful review - thanks so much Rebecca! We'll pass on your kind words to our Dealers, Bob and Aileen.

Rated 5 out of 5 stars

My dogs were constantly escaping from…

My dogs were constantly escaping from my garden, so much so that I cldnt let them out unless they were on their leads, I was at my wits end, I was sceptical about whether the fence would work. It worked immediately. The person who fitted & trained the dogs was very good, he explained everything really clearly to me & trained the dogs. I thought the training wld be on going, but my dogs understood straight away. My only regret was that I didn’t get it fitted sooner!!!!

19 June 2025
Unprompted review
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thank you so much, Nancy, for taking the time to share your experience!
We’re delighted to hear that your dogs adapted so quickly and that the system has made such a difference. Our trainers pride themselves on making the process clear and stress-free, so it’s wonderful to know that worked well for you.
We really appreciate your kind words — and we completely agree, most customers say their only regret is not getting it fitted sooner!

Rated 5 out of 5 stars
Verified

Best thing we could do for our high energy dog!

Am so glad to have purchased the hidden fence….. I’m not sure who is happier….. me or my dog Bailey. I was skeptical that she would actually respect the boundary but she learned it so quickly and she has been running our large yard safely since it was installed months ago. My daughter purchased a competing system and when we compare the two …. We both find the Dog Watch brand to be significantly superior due to the ability to adjust the system ourselves and because of how the system works. Our dealer Marianne from Endless Mountains was wonderful in her responses to all my questions…. even after they completed the install. They were efficient, knowledgeable and extremely informative. Overall…. money very very well spent. I highly recommend.

5 October 2025
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thank you for your wonderful feedback, Kim. Give Bailey a hug from all of us at DogWatch!

Rated 5 out of 5 stars

Excellent company

Excellent company. Very good customer service. Polite, responsive and professional.

22 September 2025
Unprompted review
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thank you for your feedback and review we are glad everything is working well for you.

Rated 5 out of 5 stars
Verified

You should hire Mark

Mark was great to work with. He helped us promptly and genuinely cared about the safety of our dog. He showed us how to train her and has assured us he will be there to help us if any problems occur with the fence. We're confident he will be there if we need him. I strongly recommend him to anyone needing an underground fence.

24 September 2025
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thanks so much for your review and strong recommendation, Jeff & Brenda! We really appreciate it.

Rated 4 out of 5 stars

Excellent Customer Support

DogWatch’s team was super helpful setting up our system and answering all questions. Highly recommend for peace of mind!

15 September 2025
Unprompted review
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thanks Daniel!

Rated 5 out of 5 stars

Dog fence

Excellent company to deal with, staff always polite and helpful on the phone, the dog fence is ideal to keep my terriers safe in our garden on our farm, had this installed about 5 years ago brilliant product, excellent follow up service, and company happy to come and check fence to make sure it is still up the standard i require to keep my dogs safe if and when i have needed this peace of mind.

15 September 2025
Unprompted review
DogWatch Hidden Fences logo

Reply from DogWatch Hidden Fences

Thank you Sue, it's been a pleasure to be able to keep your dogs safe. Glad all is working well for you.

Rated 5 out of 5 stars
Verified

Great people, great product!

Todd was easy to work with (and worked around my schedule), installation was fast, he was patient with training my new pup! Todd was thorough and gave detailed instructions on what to do in the coming weeks to properly train my puppy. I appreciated the approach that it would take a couple of weeks instead of other companies that promise to have your puppy trained by the end of the day. I feel like my pup respects the boundary line vs. being terrified of it. I've had zero issues with the system and very grateful to have it installed so my pup has freedom to safely roam the yard!

26 August 2025
Rated 5 out of 5 stars

n the world of undergraduate dog…DogWatch of the Gulf Cosst

n the world of undergraduate dog fences, the key differentiator is service. DogWatch franchises, unlike its competitors, are locally owned. In my area, it’s a husband and wife tea. I cannot articulate how good their customer service is because it’s so exceptional. The husband did a great job with the installation. During the installation, he inadvertently cut an underground irrigation pipe but cam out in a timely manner to fix it. His spouse also has done an exceptional job training my Jack Russell terrier who has some anxiety issues. When you call Digwatch, you talk to the owners, not some faceless person in a call center. When you’re dealing with tech with so many variables, this can make all the difference in the world two thumbs for DogWstch Gulf Coast.

22 August 2025
Unprompted review

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