I first found Fashion Eyewear while trying to find a good selection of Oliver Peoples frames after moving to Europe. I come back to Fashion Eyewear because everything just works.
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Company details
Written by the company
Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.
Contact info
Chiswick High Road 150, W4 1PR, United Kingdom
- fashioneyewear.com
Replied to 93% of negative reviews
Typically replies within 48 hours
I received my glasses middle of…in
I received my glasses middle of August,have been trying to connect them via email to discuss an issue with the glasses,I finally got a reply in December (this week) and they are now saying I’m too late for a refund even though I reported the issue as soon as I received the glasses to let them know they weren’t suitable,take the into consideration before ordering online order number: #266832

Reply from Fashion Eyewear
Placed order for in-stock glasses, but no update ever received...
Went with Fashion Eyewear for a Christmas gift because their site noted that "in stock items ship next day" and I wanted to ensure the purchase arrived in time for the holiday.
I chose a pair of glasses that were in stock, but after 2 weeks they still haven't shipped. Emailed customer service twice, but got no reply.
In the end, I've filed a dispute with my credit card company, as I have no reasonable expectation that the glasses will arrive in a timely manner - if at all - given that my messages to the company have gone unacknowledged. Won't do business with them again.
UPDATE: In their reply, Fashion Eyewear indicate that the 2 week lead time "was also confirmed to you by email on 2 December." While it's impossible for me to verify if the lead-time was on the website when I made my purchase, I have checked my inbox, trash and spam folders and absolutely didn't receive any communication from them between a confirmation email on 11/28, and their responses today (12/10) - after I posted this negative TrustPilot review and filed a chargeback with my credit card company. Downgrading from 2 to 1 stars as this is pretty disingenuous.

Reply from Fashion Eyewear
Outstanding Customer Service Excellent Service and Great Experience
Outstanding Customer Service
• Great Experience with Fashion Eyewear
• High-Quality Service and Support
• Exceptional Service
• Very Satisfied with My Experience
As usual fashion don’t trust ass fashion eyewear they’re totally incompetent
As usual fashion, I were saying they’re gonna follow up on it but they’re not they just keep purely asking me for my order number and my user ID. I’ve given that information over eight times with no results. They have all my records on file but they’re too ignorant to know how to pull it up or search for my product Fedex is that they can only do. They said I had five business days tomorrow’s the last business day then I’m gonna contest the charges with my bank. that’s a total bull. I got all the records in my phone when I sent you my order number my user ID number since you emails phone calls you name it you are so such a dumb ass.

Reply from Fashion Eyewear
Great experience
Good services ❤️
Horrendous …
I Ordered frames and my order was confirmed. Didn’t hear back at all so chased them on the date delivery was due … got an automated response saying it was being CONSIGNED TO THE RELEVANT DEPARTMENT….
Had to phone them only to be told they hadn’t been processed but promising to get back to me …
STILL NOTHING! Then had email promising I’d hear by the end of the day YESTERDAY …
I’ve sent 2 more emails and still not had a reply!
What horrendous customer service…
Order number 291789 . I’ve now ordered from a different supplier … can’t trust Fashion Eyewear.
Update: TY Mandeep for reaching out immediately and arranging refund. You’ve been very prompt and helpful.

Reply from Fashion Eyewear
I paid for express shipping it came…
I paid for express shipping it came after the date it should have arrived once I was already on my trip they are slanted on my face I want a full refund and refun them please call me 732-773-6084 as no one answers the customer service phone I tried calling in the day time it said closed I emailed and got no response so please call

Reply from Fashion Eyewear
Yet to receive the product after 3…
Yet to receive the product after 3 weeks of waiting and no proper outcome of the tracking.
better than expected
I was a little skeptical at first as I saw a lot of complaints about shipping time. However I received my package in 7 business days and the product was just as expected. Will be purchasing again!!
Products, price, performance
I first found Fashion Eyewear while trying to find a good selection of Oliver Peoples frames after moving to Europe. I come back to Fashion Eyewear because everything just works.
Excellent service and product
All went as expected
Amazing customer service
Not only does Fashion Eyewear have great prices on quality designer frames, they absolutely went the extra mile for me when I realized I had ordered frames that would need to be restocked before shipping. As I was unable to wait to have a new prescription filled they very kindly arranged to cancel the order. All this happened at a stressful time for me and Devona was so understanding and kind throughout. Will 100% be purchasing my frames here in the future and recommend others do the same.
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