Headout Reviews 49,655

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness and knowledge, enhancing the overall experience. People also appreciate the locations, finding them beautiful and well-maintained, which contributes positively to their visits. Consumers highlight the user experience as seamless and enjoyable. While there is strong agreement on the positive aspects of location, staff and user experience, opinions on the booking process and the services are more varied. Some reviewers express satisfaction, while others suggest there is room for improvement in these areas. Overall, the company seems to excel in providing memorable and engaging experiences.

Based on these reviews

Rated 4 out of 5 stars

I have always wanted to visit Auschwitz and I am so glad I did. We went in Dec which is low season apparently, however the queues told a different story. Be prepared to wait a little as it is very b... See more

Rated 4 out of 5 stars

Easy access to see the tower. Guide was very knowledgeable and friendly. The tower was spectacular as day turned to night, and we were in the elevator down when the 6 pm sparkle happened. Very magical... See more

Rated 4 out of 5 stars

It’s an interesting tour. The issue is that some stops lack signs indicating where they’ll stop or when the bus driver makes a quick halt. When we redeemed the ticket, the bus device couldn’t print i... See more

Rated 4 out of 5 stars

Really enjoyed the day in the spa. It was not crowded at all and we were able to experience both the indoor and outdoor baths easily. We lingered over breakfast so did not arrive until after 11am but... See more

Rated 3 out of 5 stars

The Churchill Farm was closed due to power outage. We do understand that though it was not planned, there were no staff to provide assistance or information. In the Koala park we made inquiries abo... See more

Company replied

Rated 5 out of 5 stars

Visiting Tropical Islands Berlin as a family was pure joy from the moment we walked in. Our four-year-old’s eyes lit up at the palm trees, sandy “beach,” and warm lagoon, and honestly, ours did too. W... See more

Rated 5 out of 5 stars

Amazing Experience at Dubai Frame! I booked my tickets through Headout, and the whole process was super smooth. The tickets were delivered instantly, and entry was hassle-free — just scan and w... See more

Rated 3 out of 5 stars
Verified

I liked the convenience...when it works. Thoroughly hatted the experience of one of the 2 pairs of 'tickets NOT working. The QR code was wrong or not working and the Hagia Sophia would not accept them... See more

Company replied

Rated 5 out of 5 stars

Well organised, communicated well, and the driver sent a pin so we could track him, arrived promptly, and gave good information. Comfortable minibus. The experience itself was sombre, the guide w... See more

Rated 5 out of 5 stars

Lovely tour! Nice and complete. Our guide Peter was a gem. Super chill guy who made the whole experience very smooth. The instructions and his organization before and during were always very clear.... See more

Rated 5 out of 5 stars

From arriving to the final bows, there didn't seem to be one misstep. The entire show was awe inspiring! I have never seen anything like it nor do I expect to see anything better from another group!

Rated 5 out of 5 stars

Despite having e tickets worked easily. Always apprenhensive wont get a connection. 2 routes, good commentary, bus stop near our hotel. A good day out

Rated 5 out of 5 stars

We went on a day trip to Melk, Hallstadt and Salzburg with Sofia as our amazing tour guide. It was a great experience with an abundance of nature's beauty, interesting historical sights and insightful... See more

Rated 5 out of 5 stars

Headout is the best app for all travelers in UAE. It is comprehensive and compact. Booking tickets and storing all tickets are simple and user friendly. You can retrieve all information from the app i... See more

Rated 5 out of 5 stars

Great tour. Our tour guide Alice was great. She was very knowledgeable and interactive with our group. Also having a great tasting experience was amazing. Overall 10/10 experiences and definitely wort... See more

Rated 5 out of 5 stars

My favorite part of Korwa Tour!!! Lotte World Tower, soaring at 555 meters, is a stunning architectural marvel that offers breathtaking views of Seoul from its observation deck. This iconic skyscra... See more

Rated 5 out of 5 stars

I took my 18y old daughter last night. To see her get up towards the end, clapping, dancing & singing along was a joy to behold. The talented actors & performers are really unique

Rated 5 out of 5 stars

Love how the animals are kept and the environment. Maybe a better communication about where to go would be appreciated. Everything was beautiful, it takes at least 5 hours to explore everything

Rated 5 out of 5 stars

Excellent experience! I was very impressed by the organization, punctuality, and customer service I received at all times. The instructions were very clear, and they sent multiple text messages... See more

Rated 5 out of 5 stars

I visited Mercer Labs for my birthday, and it was absolutely worth it. The line wrapped around two corners, but the experience made every minute waiting to get in worthwhile. The "One Piece" exhibit w... See more

Rated 5 out of 5 stars

thank you so much for making this day unforgettable for me and my family. It was an incredible experience, and we all love it so much.

Rated 5 out of 5 stars

Perfect morning to go for a stroll through park Güell! Not crowded at all and absolutely beautiful scenery. The botanicals were incredible to see this time of year and the birds were chirping so nicel... See more

Rated 5 out of 5 stars

I am completely satisfied with the experience. Me and my partner visited Harry Potter Studios. The bus was.on time and the driver was hilarious but not disturbing at all. The bus was comfo... See more

Rated 5 out of 5 stars

My brother and I experienced theatre for the first time with Wicked at the Victoria Theatre in London, and it exceeded every expectation. Even knowing the story from the film, the cast managed to make... See more

Rated 5 out of 5 stars

We had a great time and would recommend this tour to anyone visiting Edinburgh! It really helped us get a layout of the city and decide what attractions we wanted to visit. We loved that we could get... See more

Rated 5 out of 5 stars

Very smooth ticketing process via head out. Cut the line and headed straight to the queue for the actual event. Ease of booking, finding the tickets on WhatsApp and on app was very convenient. 100/1... See more

Rated 5 out of 5 stars

The theater is amazing—beautiful like a museum and at the same time spacious enough for the crowd to spread out. The performance was great, and we loved the costumes and special effects. The actors we... See more

Rated 5 out of 5 stars

It way extraordinary, the cast, the songs, the theatre and also all the little tricks (vanishing of the phantom, lighting tricks with the candles and the chandelier) that made this piece excellent. Th... See more

Rated 5 out of 5 stars

Our tour guide Abby was AMAZING!!! She was ver knowledgeable and engaging. Great sense of humor. If you get her as your tour guide you will not be disappointed!

Rated 5 out of 5 stars

Federico P was an AMAZING tour guide. He was intelligent, knowledgeable, and passionate about the history and culture of Lisbon. He knew how to navigate Jeronimos Monastery well and made sure we saw e... See more

Rated 5 out of 5 stars

It was awesome. The tickets were delivered promptly. If you can, go during late afternoon/around sunset for best view. Would definitely do this again during next trip to Vegas!

Rated 5 out of 5 stars

The Liverpool FC Stadium and Museum Tour - is a must for all fans! It's an unforgettable experience for any football enthusiast. From the moment you arrive at Anfield, the atmosphere is electric. T... See more

Rated 5 out of 5 stars

I had a wonderful time at the Art Aquarium Museum in Ginza! The entire experience was beautiful, relaxing, and surprisingly immersive. The way the lighting, music, and art blended with the movemen... See more

Rated 5 out of 5 stars

A wide selection of tickets. The very convenient tickets are suitable both for people who enjoy exploring everything on their own and for those who want to learn more in depth with a guide. For me per... See more

Rated 5 out of 5 stars

Visiting Dubai Miracle Garden feels like stepping straight into a colourful fairytale. Spread across a huge area, the garden is filled with millions of flowers arranged in stunning shapes... See more

Rated 5 out of 5 stars

I just attended a performance at Flamenco de Leones in Madrid, and it was truly unforgettable. From the moment the lights dimmed, the entire room felt alive — the kind of atmosphere that pulls y... See more

Rated 5 out of 5 stars

It was trully a great experience visiting the Eiffel Tower. There are many things to visit in Paris that we didn't know about, thankfully, our guide Alesio was outstadning at giving us all the ans... See more

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Company details

  1. Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

50K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

They take 2 hours to get the tickets!!

They take 2 hours to get the tickets!!
We were in front of the venue, and we couldn't enter because the tickets never come!
We had exactly 2 hours to enjoy the venue but the tickers didn't show up.
We have asked to cancel the tickets and they never replied!

STAY AWAY!!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

We were blown away

We were blown away! My friend and I came for a girls’ outing and we absolutely loved the show. It’s a performance that dazzles you from start to finish — with humor, incredible costumes, stunning voices, and a story we all know and love. Thank you!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Appaling...

Appaling.... booked a trip cost £150 the pick up was 7.30am to 8am as per ticket.
We arrived at point ick up at 7.20am .... coach never came at all the reception stated no one arrived before.
Supposedly the driver came at7.15 which was a lie .
Customer service is terrible now claiming back through bank .
Do not use Headout ...

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Legoland tickets


Booked our Legoland tickets through Headout and the whole experience was perfect. Super easy booking, the shuttle arrived exactly on time, and the staff were incredibly friendly and helpful. Legoland was amazing and everything ran smoothly from start to finish. Highly recommend Headout for a stress free, reliable day out with kids.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Fun and amusement for the whole show!

The show was amazing, real fun from the beginning up to the end, without one single minute of boredom nor simple lack of rythm! the actors have such an involving rythm both in the speech and in the songs, as well as in the body and face expressions.. this results in an utter amusement and in plenty of laughters! I'm Italian and was in london for just two days, but even not being a native speaker I could understand all the tricks and jokes, which really made me enjoy the whole show. A special mention is deserved to the theater structure in itself, it's wonderful and would deserve a visit even without a show playing inside. I didn't expect such a pleasant evening of fun and admiration for so clever actors. I've really loved the whole show.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

Don't use Headout.
Seems to be a common problem with Headout - either you don't get your tickets or they are invalid. If only we had read a few more reviews before using them.

We used them for two 3 Day Travelcards in Barcelona.

The vouchers they sent us had QR Codes but with invalid collection codes.
We were told by airport tourist information that we had to redeem our vouchers at the station ticket machines. Other travellers were having no issues redeeming vouchers at the tickets machines
but we could not get ours to work. We soon realised the collection codes on our vouchers were invalid and had to buy other vouchers which we redeemed successfully.
On returning home, when contacting Headout, they insisted their partner in Barcelona said we could have redeemed them at airport tourist information. This was clearly not the case.
After a number of email exchanges with Headout we were unable to resolve the issue so had to take the matter up with our bank.
Lesson learned - dont use Headout.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Never forget…

The experience of visiting the Auschwitz and Birkenau camps was emotionally moving and difficult, and I believe everyone should visit these extermination camps to ensure that the Holocaust is never forgotten. Our long-scheduled tour had been confirmed only the afternoon before, and we were told to meet two hours earlier than the original time, so we were very worried about how things would turn out.

In reality, the local tour operator, ROYAL TOUR, proved to be impeccable. The tour leader, Peter, and the driver, Alex, were on time, knowledgeable, and extremely well organized. They decided to leave Krakow earlier in order to arrive before the museum opened, which allowed everything to go smoothly and prevented us from having to queue.

The local guide who accompanied us was exceptionally well prepared—clear, engaging, and able to convey even more profoundly the ordeal endured by the deportees.

I would recommend this experience to everyone, but make sure that the local provider has booked the tickets in advance to avoid having the tour canceled.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Dubai Frame : A must-see and experience ❤️

Fascinating view of the frame up close! We took a lot of photos. Amazing architecture. It is also nice that there is a museum telling the history of Dubai. When we reached at the top... wonderful view seeing the Old and New side of Dubai. Thank you for the memorable experience.

6 December 2025
Unprompted review

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