Hyashop Reviews 114

Reply from Hyashop

Updated 6 Oct 2025

Hello,
Your order has been shipped and, according to the tracking, it will be delivered tomorrow. Shipments to the UK go through customs, which can sometimes add a small delay beyond our control. Thank you so much for your patience 🙏 Your parcel is arriving very soon! (UPDATE: you order arrived to you as I said)
If you are satisfied once you receive it, we would be truly grateful if you could update or remove your review !
Hyashop Team

Reply from Hyashop

27 Aug 2025

Dear Katie,

After checking our records, we could not find any order placed under your name or email address. It is possible that you are confusing us with another website.

Could you please provide us with your order number and any additional details (such as the name or email used for the purchase) so we can assist you further?

Also, we have not received any email from you today or yesterday. If you have tried to contact us, feel free to forward your previous message again or use our contact form.

We remain at your disposal to help clarify the situation.

Best regards,
Hyashop Team

Reply from Hyashop

10 Jul 2025

Hi,

We're truly sorry for the delay you're experiencing.

You're absolutely right, your parcel should have arrived earlier. 4 to 5 business days, it's the 6th now. According to the tracking, the package is already in Spain, but it hasn't moved for a few days now. Unfortunately, we don’t have control over the local delivery process once the parcel reaches your region, and there may be local issues or delays with the Spanish postal partner (such as strikes, high volume, or sorting center backlog).

That said, your order is marked as ready to be delivered by the local courier, so we believe it should arrive by the end of the week.

We’ve already contacted the carrier to investigate, and we’re currently waiting for their feedback.

Again, we’re very sorry for the inconvenience, and we’re doing our best to follow up and make sure you receive your order as quickly as possible.

Best regards,
Margot

Reply from Hyashop

2 Jun 2025

Thank you so much for your kind words and your trust! 🙏

It truly means a lot to us to hear such positive feedback from a valued customer like you, especially coming from Switzerland. We're so glad that our prices, service, and communication have met your expectations, and even more so that you've taken the time to share it here.

At Hyashop, we put a lot of heart into offering both great deals and a human, responsive customer experience, and it’s amazing to see it’s being felt.

We’re lucky to have clients like you, and we’ll do our best to continue being your trusted partner for all your aesthetic needs. Don’t hesitate to reach out on WhatsApp anytime, we're always happy to assist!

Merci infiniment et à très bientôt sur Hyashop.com ! 💙

Reply from Hyashop

2 Jun 2025

Thank you so much for your feedback! 💙

We’re glad to hear your delivery was fast, we always do our best to ensure quick and reliable service. Looking forward to seeing you again on Hyashop.com!

Reply from Hyashop

Updated 20 May 2025

Dear customer,

We are sorry to read your message, but we must clarify the situation for transparency.

Your order was cancelled and refunded because, as stated clearly on our website, we are not authorized to ship injectable products to France unless the buyer is a licensed medical professional registered with the French medical board (RPPS). You could not provide this information, and therefore we had no legal right to fulfill your order.

This rule does not apply to international buyers, and we serve many international professionals without issue.
Your refund was processed according to our policy, which is also clearly written on our site: in case of cancellation of an order that was not eligible under French law, a 2.5% fee is retained — this is not for our benefit but covers the transaction fee taken by the payment provider. In your case, it was less than €5.

We apply the law, and we communicate all conditions transparently before checkout.
Calling this “fraud” or “scam” is both inaccurate and misleading.

We welcome honest feedback, but not unfounded accusations.
Thank you for your understanding.

Margot

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Bonjour,

Nous sommes sincèrement désolés de lire votre avis, mais nous nous devons de clarifier les faits pour rester transparents avec tous nos clients.

Votre commande a été annulée et remboursée, car, comme indiqué clairement sur notre site, nous ne sommes pas autorisés à expédier des produits injectables en France sans numéro RPPS valide.
Ce cadre légal ne dépend pas de nous mais de la législation française.
Vous n'avez pas pu fournir ce justificatif, et nous avons donc agi conformément à la loi.

Votre remboursement a été effectué dans les délais, et comme mentionné dans nos conditions, des frais de 2,5 % peuvent être retenus, correspondant aux frais de transaction imposés par notre prestataire de paiement. Cela représente environ 5€, entièrement indépendants de notre volonté.

Nous comprenons votre frustration, mais il est inexact et injuste de parler d’arnaque alors que nous avons strictement respecté la loi et nos conditions générales, qui sont affichées de façon transparente avant toute commande.

Nous restons à disposition pour tout échange respectueux et constructif.

Margot