I'm quite new. , but I have to say, the IG app and website have truly made my experience enjoyable. Transactions go smoothly, and the funds are available within 24 hours. The telephone helpline was ve... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I had a issue verifying my card as I changed it. When contacted IG through there WhatsApp I got put through to someone named Vishal who was extremely helpful and professional alhe helped me sort every... See more
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Decent broker. however, first hand customer service is very slow.
Company replied
The help I got was very helpful, polite, knowledgable and friendly. Minus 1 star for the very long wait
Company replied
Great UK based with great customer service, I was using Etoro, now moved to IG Due to entro have no customer service, no call centre, compute ai robot chat on etro, IG is free USa st... See more
Company replied
Martina (on live chat) was very friendly and patient, helpful and gave extra info to put my my mind at rest in relation to my query. Very pleased with the service and confident in the service they p... See more
I contacted customer service several times about their L2 platform giving useless trade history info (it is now impossible to classify by date and missing trades), they always say they will look into... See more
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I made a few mistakes when setting up my account (I am dyslexic) and when I realised I rang the company. The person who helped me was excellent and patiently talked me through everything, sorting out... See more
Company replied
I am a newbie (since 3 months back) and became worried about confusing data showing on the (Android) app for my GIA account. Access to contacts for help is not obvious (on the app, fine on Windows we... See more
Company replied
The trading is okay, but the tax report is always sent at the last possible minute. The end of the financial year is June 30 and the ATO deadline is Oct 31. Most companies get it sorted by the end of... See more
Company replied
This company one of only a few prepared to go to trouble to help transfer shares held offshore in registrar holding back to uk. Service clear what was needed and advise will be completed in 3 days. W... See more
Company replied
The customer support is great especially if you phone, them, but email support sucks??? There is all notifications that the South African offices closed down, but if you log in still ZA ACCOUNT dash... See more
Company replied
Good interface and availability of trading options, although navigation isn’t always super easy. I’ve been trying to do a simple ISA transfer in for almost two weeks now, and it’s been slow and confus... See more
Easy to open MyIG account. Easy to deposit and verify. Trading training is thorough. Am still training after a week and trading. Taking a position is quick and easy. My watch list, my portfolio... See more
Company replied
Verified
My experience with IG has been excellent so far. The platform is smooth, trade execution is instant, and deposits/withdrawals are processed quickly without stress — which builds real confidence wh... See more
Company replied
As an investor, not a day trader, nothing to complain about IG. Customer Service is always good and always available at a reasonble time. Call backs are reliable when desk is busy. Staff are knowle... See more
Company replied
After being told the transfer of shares would be in my account on the Thursday the shares never materialised. On Friday I spoke to someone at IG who promised to get back to me the same day but no one... See more
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I am very impressed by support I received from Greshya M J today surrounding my account. She was kind, supportive, patient and efficient with the error at hand. She resolved the problem quickly , than... See more
Company replied
Vishal from IG's customer service team is brilliant! I emailed the support desk and expected to get a reply in a few working days based on previous experiences with other platforms etc. I received a r... See more
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Used to be good but they've stopped giving SP Quotes prior to purchasing a share which has left me looking for an alternative provider!
Company replied
Placed my first ’order’ on an Indices spread bet only to discover that my order, for which I received a bet number, was actually not an order after all! Work that one out! Anyway, I spoke to Matthew... See more
Website charts are ok. Tried to transfer anew listed ASX share and they aren't prepared to do so without a reason. Disappointing as I have had shares for many years with them. May have to find anot... See more
Company replied
Have tried a few other spread betting platforms and always reverted to IG. Yes they take their cut via the spreads but still seem to me, more competitive than some of their peers. Haven't had m... See more
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I transferred a large sum of money without stating my account ID. The funds were held in an unallocated account. When I called the helpline, I was absolutely amazed at how quickly the issue was resolv... See more
Company replied
I have found IG to be very quick at answering queries both via email and phone. A professional service building customer Trust. Unlike Coinbase who take months to respond to their clients🙄
Company replied
Today, I reached out to help at IG regarding a question on receiving statements. The assistant was friendly and very helpful in answering my query. Yeswanth explained clearly when the statements are i... See more
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I have been a daily user for years. The platform has basic indicators and did require me having a second stp platform however since "Pro realtime" was added, the platform is damn good. so, if tax free... See more
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I have been interacting with the team for last couple of weeks during various stages of moving my account away from IG. I consistently had a very good experience on my email chain with the customer s... See more
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Yes, I made an error when submitting funds and it was sorted quickly. Eggscellent service.
Company replied
I have been using IG for trading. I found it helpful when I had trouble signing into my Account; The support team was so helpful and friendly. The platforms are easy to use and provide transparent inf... See more
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I have been trading with IG markets for a number of years now, and i have always found them to be very professional, and helpful. On the few occasions I have had a problem or query, they have been... See more
Company replied
The site is actually ok But signed up with a referral link but never received bonus Countless emails later and still nothing months and months later Feel scammed to be honest
Company replied
I phoned IG trading customer service today, they take time to answered all my questions. Great customer service.
Company replied
Had been locked out of my account, and had to phone the help desk. Got through to a person relatively quickly, and problem resolved immediately...
Company replied
Found IG fab to deal with, simplicity of opening account friendly, professional staff. Highly reccomended!!
Company replied
The most reliable & trusted platform and broker. Best of all.
Company replied
IG support are always very helpful and prompt, I do think I would use another trading platform
Company replied
I’ve been using IG for nearly 5 years. Very happy across the board
Company replied
Company details
Written by the company
We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders. Through our low fees and smart price-sourcing technology, we help traders keep their costs down. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. * Based on revenue excluding FX (published financial statements, February 2018). † For the 12 months preceding 1 July 2019.
The world’s No.1 spread betting and CFD provider*
Written by the company
- Our vision
- We aim to be a global leader in retail trading and investments. With a strong focus on innovation and technology, we put client needs at the heart of everything we do. This enables us to empower informed, decisive, adventurous people to access opportunities in over 16,000 financial markets.
- 24-hour support
- Our highly trained team is available 24 hours a day from 4am on Saturday until 10pm on Friday, UK time.
- Powerful technology
- Our intuitive platforms and apps are built for speed and security. We offer a fully customisable award-winning web platform, natively designed mobile and tablet apps, as well as a range of advanced third-party tools.
Contact info
Cannon Bridge House, 25 Dowgate Hill, EC4R 2YA, London, United Kingdom
- 0800 195 3100
- newaccounts.uk@ig.com
- ig.com
3.9
Great
8K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
I am almost a week in IG and truly…
I am almost a week in IG and truly speaking i am glad to be one the family
Thanks guys good job
10 December 2025
Unprompted review
It is rarely seen that the customer…
It is rarely seen that the customer care department itself sends you an email and asks you to” I just wanted to know if you received the previous email “ ! I liked the way they followed up with my case .
9 December 2025
Unprompted review
Reply from IG
Thank you so much for sharing this lovely feedback about the follow‑up you received from the team. It’s great to hear that the proactive check‑in email and continued follow‑up on your case made a positive impression.
The aim is always to make clients feel supported and informed, rather than having to chase for updates, so it’s really encouraging to know this approach worked well for you. If you ever need anything else, the team will be just as happy to help again. Best regards, A.B
Obsurd fees
I have been with IG for more than 3 years ,always been a decent & fair trading platform , until now ! The fees are now obsurd , charging 13% in fees in in a week , i spole to customer Services and they sent me a list of fees as long as my arm , every day more & more fees come off your balance , i only have 1 small trade open during this time , i will be leaving
8 December 2025
Unprompted review
Huge shoutout to IG Help
Huge shoutout to IG Help! 🙌 I deposited funds late at night but forgot to include my ISA account reference. I emailed support at 10:30 pm, and by 6 am the next morning, everything was sorted. Fast, efficient, and completely stress-free—highly recommend! 💯
7 December 2025
Unprompted review
Reply from IG
Thank you so much for sharing this fantastic feedback! It’s great to hear that the team was able to quickly locate your late-night deposit and correctly allocate it to your ISA, even without the account reference.
Providing fast, efficient and stress-free support is exactly what the team aims for, so it’s really encouraging to know everything was sorted for you by the next morning. Your recommendation means a lot, and if you ever need help again, the team is always here to support you. Best regards, A.B
The most reliable & trusted platform…
The most reliable & trusted platform and broker. Best of all.
5 December 2025
Unprompted review
Reply from IG
Thank you for taking the time to share your feedback. We’re really pleased to hear that you’ve found the platform reliable and that your experience with us has been positive. If you ever need support or have questions in the future, we’re always here to help. All the best, K.N
Don’t have an open trade on crypto…
Don’t have an open trade on crypto going into the weekend as they constantly down for maintenance.
Tried to close my trade for a profit but tough luck- check the terms and conditions.
My profit turned into a sizeable loss. Time to change companies for me
4 October 2025
Unprompted review
Reply from IG
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have felt. Your comments have been noted, and we appreciate you taking the time to let us know. All the best, K.N
Yes 4 characters
Yes, I made an error when submitting funds and it was sorted quickly. Eggscellent service.
4 December 2025
Unprompted review
Reply from IG
Thanks for sharing your feedback — we’re glad to hear the issue was resolved quickly and that you had a smooth experience. Appreciate the kind words! All the best, K.N
Decent broker
Decent broker. however, first hand customer service is very slow.
4 December 2025
Unprompted review
Reply from IG
Thanks for sharing your feedback — we appreciate your honesty. We're glad to hear you find us a decent broker, and we take your comments about slow customer service seriously. We'll make sure this is passed on to the relevant teams as we continue working to improve response times. All the best, K.N
Horrible Customer Service
Probably, the worst customer service ever.
Sent them two emails, no replies. Looks like they just delete email inquiries and call it a day.
So if you need their help... don't count on it. And their AI system is awful.
30 November 2025
Unprompted review
Reply from IG
Thanks for sharing your feedback, and I’m sorry to hear about the trouble you’ve had reaching us. I’ve asked for your details via Trustpilot so we can look into what happened and make sure your queries are addressed as soon as possible. All the best, K.N
I’ve been using IG for nearly 5 years
I’ve been using IG for nearly 5 years. Very happy across the board
3 December 2025
Unprompted review
Reply from IG
Thanks for taking the time to leave a review — we’re really glad to hear you’ve had a consistently positive experience over the years. We appreciate your continued support! All the best, K.N
IG holding 49,846.48 USD, no withdrawal
I have a CFD account with IG International (IG Group). In early Nov 2025 I requested withdrawal of my remaining balance of 49,846.48 USD. On 4 Nov IG emailed that they were “unable to return funds” and asked for a bank statement. I provided it the same day and they confirmed my bank details were verified.
Since then my withdrawal is still not processed. For more than a month support keeps saying my account is “under review”, “escalated” and “prioritised”, but no clear reason or timeline. On their verified WhatsApp (IG International EN, UK number) they even wrote: “we assure you that you will receive all the funds; we are not scamming you.”
Now compliance suddenly claims “error trades/arbitrage”, wants to cancel trades from 21 Oct and void rebates while still freezing my 49,846.48 USD. I have complained to IG and reported the case to regulators. For me this behaviour is unacceptable and very worrying for other clients.
3 December 2025
Unprompted review
Martina (on live chat) was very…
Martina (on live chat) was very friendly and patient, helpful and gave extra info to put my my mind at rest in relation to my query.
Very pleased with the service and confident in the service they provide.
2 December 2025
Unprompted review
Misleading customer service
Misleading customer service, I was told I was eligible for a welcome reward, the customer service team failed to contact me after they promised they would. After further contact they retracted their initial offer of the welcome offer. The platform has fees which are not clearly shown during registration and many similar platforms do not have these account fees. You also cannot buy fractional shares. There is no reason to choose IG as a platform in my eyes - hidden fees, limited trading options and misleading customer service representatives.
1 December 2025
Unprompted review
Reply from IG
Thank you for taking the time to share this feedback. I’m sorry to hear about your experience and the concerns you’ve highlighted regarding communication, fees, and platform features. We appreciate you raising these points, and your comments have been noted so they can be reviewed internally. All the best, K.N
Trying to deposit funds into a new…
Trying to deposit funds into a new crypto account, but declining payment method even though other trading accounts work fine. Contacted a member of the team who after 15mins could not determine what was the cause of the problem. He stated that he would call me back in 30 - 45 mins...I still have not received a call after 3hrs
1 December 2025
Unprompted review
Reply from IG
Thank you for sharing your experience, and I’m sorry for the trouble you’ve had with funding your crypto account and the delayed call back — that’s understandably frustrating.
I’ve asked for your details via Trustpilot so we can look into this properly. Once we have them, we’ll ensure the relevant team reaches out to you to help resolve the issue. Thank you for your patience. All the best, K.N
Pointless
Multiple issues and the whole thing feels very old fashion. You can't buy fraction of shares, you have to keep uploading documents for verification when wanting to withdraw (but are happy to take your money aka deposit without any verification), there's a manual process to buy US stocks, promotions are not very clear etc. There are better options out there so I am moving to Trading 212 for ease and piece of mind. No point wasting more time on this
1 December 2025
Unprompted review
Reply from IG
Thank you for sharing your feedback with us. I’m really sorry to hear that your experience hasn’t been as smooth or straightforward as it should be. We understand how important clarity and ease of use are, and your comments have been noted so we can continue improving. If there’s anything you’d like us to look into further, we’re here to help. All the best, K.N
The help I got was very helpful
The help I got was very helpful, polite, knowledgable and friendly.
Minus 1 star for the very long wait
28 November 2025
Unprompted review
Reply from IG
Thank you for your feedback — we’re really glad to hear that the support you received was helpful, polite, knowledgeable and friendly. We truly appreciate the positive rating.
We’re sorry about the long wait you experienced, and we understand how frustrating that can be. Your comments help us improve, and we’ll continue working on reducing wait times. All the best, K.N
Delays in accessing support
I am a newbie (since 3 months back) and became worried about confusing data showing on the (Android) app for my GIA account. Access to contacts for help is not obvious (on the app, fine on Windows web site). Eventually tried email, live chat and chatbot and really got no advice beyond - send an emai. Live chat may have been working but delays are so long its difficult to tell. Chatbot seemed offline or maybe hung. Tried phone 0800 number; very long delays, but phoneback evenually worked but the call dropped out. IG did call back so kudos. But no actual help as by this time the actual ac holder (who I assist) had to be elsewhere. Tried again on 0800. That worked a charm, no queue. Immediate assistance. I had two issues: IG had given me some shares (but without any explanatory comms) and I was advised to reinstall the app on my Android. So all solved and I am now a happy bunny. However, if I had been a scam victim I would have been really distressed by the difficulty in getting in touch with IG. Maybe a reserved tel no for a scam line. Also, upfront advice to use 'registered' email and phone when contacting support (may have caused issues for me).
28 November 2025
Unprompted review
Reply from IG
Thanks for taking the time to share such a detailed review — we really appreciate it. We’re glad everything was eventually resolved and that the team was able to help, but we’re sorry to hear how difficult it was for you to get through at first.
We understand how stressful that can be, especially when something looks confusing on the account. Your feedback about clearer contact options, communication, and support for situations like potential scams is very valuable, and we’ll make sure it’s passed along.
We’re pleased to hear you’re all sorted now, and thanks again for highlighting where the experience can be improved. All the best, K.N
Used to be good but!
Used to be good but they've stopped giving SP Quotes prior to purchasing a share which has left me looking for an alternative provider!
27 November 2025
Unprompted review
Reply from IG
Thanks for your feedback — we’re sorry to hear about your experience with the share price quotes. We understand how important clear pricing is when making trading decisions. Your comments are appreciated, and we’ve passed them on to the relevant team. If there’s anything specific you’d like us to look into, we’re here to help. All the best, K.N
Very helpful explained everything I…
Very helpful explained everything I needed 2 know.
27 November 2025
Unprompted review
Reply from IG
Thanks for sharing your feedback — we’re really glad to hear everything was clearly explained and helpful. If you need anything else, we’re always here to assist. All the best, K.N
Documentation delivery
Required pension documentation urgently. Request immediately understood and executed c9morehensively within minutes.
26 November 2025
Unprompted review
Reply from IG
Thank you for your feedback — we’re really pleased to hear your request was understood quickly and handled within minutes. If you ever need anything else, we’re here to help. All the best, K.N
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