IONOS | ionos.com Reviews 34,665

My most recent experience was terrific. A lot of patience by your very helpful advisor. However, I continue to hit some strange "road bumps" when using my custom email/domain in Apple Mail. I will ev... See more

I had an issue with my domain redirection, and my email had stopped working as a result. Neil was incredibly helpful in resolving the problem he guided me through pointing everything back to WordPr... See more

Ionos has been very helpful during our transition. On the 15th of October, I will purchase your website builder M for one of three websites, eventually all three websites will be redone by Ionos.... See more

I have been using Ionos for years now, and they have, without a doubt, been the best customer support I've ever experienced. Every agent has been very personable and understanding, and each time I've... See more

Upon canceling my contract, I was asked to call and confirm the cancellation. When I first called the first representative said he needed to transfer me to another department then I was put on hold... See more

From domain names, professional emails and web design to excellent LIVE agent customer service and support 24/7, IONOS has changed how we do web business for our clients! There has never been a call m... See more

agent was very helpful, identified the problem and offered to walk me through a fix. I chose a different route, due to a requirements change on my side, he confirmed that would solve the problem as w... See more

Donald was wonderful. He listened to my cancer story. He helped set up my domain names. He made me feel confident in your companies ability to continue as my Web Hosting site. Thank you Donald... See more

The phone call was great and good customer service. But it was hard to find email to send cancellation to. Too much loopholes and info. Would be better to cleaner cancellation process when you send em... See more

I rang Ionos' customer support line as I was struggling with getting the package I needed and I was caught by surprise when the phone was answered within seconds of ringing (literally - I had a mouth... See more

Danicha was very patient with me and went over several times as I was having difficulty. She very professional and helpful in explaining. On a previous call several days ago the tech seemed to not w... See more

He is helping to resolve the fact that an previous IONOS REP Tiffany Masters cancelled my contract and now my richly blessed website is no longer running Joshua OLasiman is helping to get this wo... See more

I recently , in May, lost my home and belongings to a tornado. Struggling to make payments on all bills. Lourd assisted me in catching up on the payments as my contract has been suspended. He m... See more

I’ve hired servers with most of the big name providers out there and I can confidently say Ionos by far has the best customer service. I don’t think there are many people out there that love setting u... See more

We have use IONOS for many years now and what has always distinguished this company is the rapid and excellent customer support that saves me and my staff a great deal of time and problems. Especiall... See more

My experience around 4 years with IONOS with 4 contracts , have been in general really well, But a couple of years ago i needed an update on my PHP configurations from their side, which were difficul... See more

Japhet was very professional. I felt good talking to a real human and not Ai. He was kind, patient and very through. I've been using Godaddy for 22 years and they are using more Ai than ever! They had... See more

Donald was a great help. He transferred domains to another ionos account and proactively activated Seo and domain guards for both domains. He took his time to understand what I needed to get done and... See more

In a world where companies keep raising prices while lowering their standards for customer service, it’s refreshing to work with one that actually cares. I had a few minor issues after setting... See more

My old computer caught fire when I called for tech support, so I was quite frazzled. Jom was WONDERFUL - one of the BEST tech support calls I've ever had! I especially appreciated his calm manner... See more

Joshua S assisted patiently with all my queries and suggested a plan tk safeguard mh domain too. I was worried as there was a login attempt made by someone. She helped and gave all answers to my doubt... See more

Al Francis was my technical agent and was very helpful in every way. I am a long time Ionos customer, probably 15-20 years, even back to when it was named 1&1.com. I recommend Ionos always for quality... See more

Beethoven was outstanding: kind, helpful, and truly professional. I had a long-running issue that took many calls with no resolution, and he fixed everything in a single call. I was stressed and worri... See more

Great communication, Patient and Polite. Brian was very helpful at getting things done. He was responsive and walked me through step by step. The issue was resolved quickly.

The person who helped me was very professional and he did assist me in getting back into my ftp files so that I could update my real estate website, that you host. This helped me beyond measure. I am... See more

Mary is very passionate about the people she chats with. I found her very professional with compassion. Very polite and charming. She had provide excellent service and answered all my question concer... See more

I truly appreciate the help I received from Cherry, my chat representative. She immediately understood my concern and got right to work, making the whole process quick and stress-free. I’m very grat... See more

Very knowledgeable, patient and professional. He assisted me without making me feel like a just a number. He really cares about the IONOS brand and customers

He understood my login issue and resolved it quickly. THEN, he went above and beyond and walked me through the complete transfer process, so I knew it was done before we hung up.

Very clear in explaining what needed to be done, and was very helpful overall. I wish all customer service agents was just like this one- so refreshing

Lisa Starr helped me set up my e-mail with Ionos. It was the fastest experience I've ever had! No head-aches, no snags. Everything was seemless. She made me a very happy woman today. I think you shoul... See more

May Andreanna Indiola was very helpful and patient. She explained the instructions very well and they were clear. When I got impatient she remained calm and patient.

Straight to the point and very helpful! Helped me navigate a service cancelation with clear information and guidance. The process was under five minutes. Thanks again for the assistance!

Lourd did an excellent job of explaining my services to me and even provided me with the opportunity for monthly savings by updating the program currently being used. He did this while dealing with an... See more

Lourd was very helpful, he when above and beyond to help me, he and Nick got me up and running with no help your salesman Tim Bradley. Tim Bradley is a disappointment, he said he would help me,... See more

The service rep listened to me and validated the next steps I had to take. They were extremely pleasant and recognized that I had background in IT and client systems and did not talk to me like a nov... See more

Top shelf support!!!!! Kareen was patient and helped me make this happen. Kuddos Im already enjoying my experience with your service.

Danicha Abalo was efficient and very thorough. I could not have completed my order without her assistance. She is very dedicated and knowledgeable.

John emailed me the correct DNS information so I could make the changes. He ideantified the problem and explained the solution & gave me instructions

josh was so helpful through this process, i appreciate him so much. he’s helped build the perfect website in less than an hour.

Was a bit confused by a recent invoice and customer support walked me through it with great patience. This is much appreciated.

my order was rejected by the system but Danicha Abalo worked diligently to reinstate it. We are very pleased with the customer service we received

I had an excellent experience with Ionos customer service recently. After trying to reactivate a domain and speaking with two other representatives who were helpful but couldn’t fully resolve the... See more

Very helpful with my needs. Highly recommend the company and services. Both the initial customer service rep and Kristen.

Joshua Olasiman was a great helping me setting up the account and adding new domains! Was extremely professional and polite.

I recently had the pleasure of working with Donald Asingua, a customer service representative at Ionos, and the experience was outstanding. I had been trying to reactivate a domain and had already... See more

The representative was so very helpful and knowledgeable. She was so very patient as well. I could not ask for a better experience.

Since this was my second time seeking a remedy Candace was great This rating is about how my first help seeking call did not help at all. Candace took time to check for the correct fix. Which wor... See more

The support was pleasant and patient because my English is quite approximate. In the end, they understood me and solved my problem. I am 100% satisfied.